Researches, analyzes, evaluates, and administers corporate benefit plans/programs. Monitors benefit trends in the business environment. Has knowledge of commonly-used concepts, practices and procedures. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. The Benefits Analyst I reviews forms submitted by participants, against a set of rules and directives in a fast paced, production oriented environment. The successful analyst will be detail and production driven. There is a high degree of variability and complexity in the retirement benefits forms submitted to the Operations Center; therefore, discretion and the ability to make determinations, while multi-tasking and meeting production standards are required. Accuracy in data review, entry and validity determinations are made at the Benefits Analyst I level and confirmed by a verifier. Benefits Analyst I works under general supervision and performs other duties as assigned.
Position may require a bachelor’s degree and 0-2 years of experience in the field or a related area. Candidate must have working knowledge and experience of computer applications, personal computers, MS Office and/or business office systems. Candidate must be able to communicate effectively both orally and in writing and must be able to utilize multiple systems to compare data, and apply rules and procedures to deliver the correct determination Candidate must interact and communicate with other analysts on cross-functional teams as needed to ensure the participant’s account reflects accurate information. Thorough and comprehensive working knowledge of the particular area of work responsibility assignment. Processing forms within customer-specific systems for which training will be provided. Form review to ensure all pertinent information is obtained, information deficiencies are resolved, and all information received is validated utilizing systems applications and other tools that support manual workflows. Accuracy when entering data into systems applications, Excel spreadsheets or other support tools and accuracy when creating outgoing correspondence. Applying specific regulations, guidance provided by the Federal Retirement Thrift Investment Board (FRTIB) directives, and procedural rules to validate incoming documents. Ensuring work is processed in a timely manner according to the requirements of the specific task, function or assignment. Effective communication both orally and in writing with the FRTIB and TSP Contact Centers to provide and obtain additional information required for case research or resolution; communication with participants, beneficiaries, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act is required. Performs other duties of a similar nature or level. Bachelor’s degree and 0-2 years of relevant experience in field or related area. KNOWLEDGE OF/ POSITION COMPETENCIES: Strong analytical skills. Experience applying a set of rules or procedures to document review or other similar workflows. Strong communication (written and verbal) skills required to communicate effectively with participants. Attention to detail and strong organizational skills. Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered. Commitment to excellence in all work situations. Working knowledge and experience of computer applications, including MS Office, and/or business office systems. PROFESSIONALISM AND QUALITY CUSTOMER SERVICE SKILLS IN: Multi-tasking and prioritizing competing deadlines. Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines. Communicating effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).