Serco Inc.

  • Full-Time Psychological Health Outreach Counselor II - Camp Pendleton, CA

    Work Location
    US-CA-Camp Pendleton
    Position Type
    Security Clearance
  • Position Description

    Serco is a dynamic, progressive company that values teamwork and mutual support. US Marine Forces Reserve Psychological Health Outreach Program (PHOP) staff must be willing and able to learn quickly and be comfortable working independently in a fast-paced environment. All of the responsibilities listed below are considered essential functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well as consultation to Home Training Center (HTC) leaders.

    -Conduct behavioral health screenings with Reservists and eligible Family Members to determine current psychological health needs.

    • Link at Reservists and their Family Members to “good fit services” based on identified needs.
    • Maintain accurate and timely case notes to document all service encounters.
    • Prepare outreach materials such as flyers, brochures and newsletters to educate clients on a wide spectrum of psychological health topics and resources.
    • Provide briefings and consultation to Reservists, Family Members and high-level military leaders.
    • Attend Meetings as required/requested, including staff meetings, training workshops and community meetings.
    • Coordinate with regional site lead and team members to ensure all program data required for reporting purposes is provided in a timely manner.
    • Travel one to two times a month on weekends to various HTCs throughout the region.


    • Position requires a Master’s Degree in Social Work, Psychology, or related behavioral health or clinical degree and 2 years of professional experience.
    • Candidate must be independently licensed at the highest level in any US State as a LCSW/LICSW, LMFT, LMHC, LPC.
    • Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification.
    • Applicants must successfully undergo a background investigation (National Agency Check).
    • This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens.


    Candidates must also possess:

    • Ability to work autonomously and as a member of a team.
    • Ability to effectively manage multiple tasks and priorities.
    • Professional oral, written, and telephone communication skills.
    • Needs to be able to rely on instructions, pre-established guidelines, experience, and judgment to perform functions on the job.
    • Must be computer literate and have experience conducting internet research, utilizing case management databases, and Microsoft programs such as outlook, word, excel and PowerPoint. 
    •  Experience with telephonic email and assessment services as with Employee Assistance Programs (EAP) is a plus.
    • Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification.
    • Knowledge of military culture preferred.
    • Candidate must be available for weekend travel 1-2 times per month.
    • Military Veterans and Spouses encouraged to apply.

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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