The Operations Supervisor is responsible all deliverables associated with communication, accountability and efficiencies/continuous improvement for the day-to-day operational management of an assigned team. Operations Supervisor also serves as the primary point of contact (POC) for team-specific contract, corporate and personnel matters. Daily tasks include but are not limited to process management, maintaining service level agreements (SLAs), development, coordination, implementation, documentation and evaluation of processes, goals, objectives, policies, procedures, workflows and work standards in order to mitigate risk and issues, as well as identify opportunities. Personnel related responsibilities are handled consistent with a progressive discipline policy and include coaching, mentoring, monitoring and development of each team member to ensure they are capable, engaged contributors and have the tools necessary to support team goals, meet daily deliverables and support overall team success and contractual requirements.
Bachelor’s Degree (6 years relevant progressive supervisory experience may be substituted for a degree)
Minimum five (5) years relevant supervisory experience.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).