Serco Inc.

  • Customer Service Clerk - Goose Bay, NL

    Work Location
    CA-NL-Goose Bay
    Position Type
    Temporary/Term Part-Time
    Security Clearance
    Reliability Status
  • Position Description

    Purpose of the Job:

    • Vehicle coordination, including but not limited to registrations and renewals, dispatching, and coordinating cleaning.
    • Use FMS as required to review and update records and correct deficiencies including scheduling appointments with personnel to update their information.
    • Provide reception duties, hotel desk/accommodations functions, control key distribution, and data management support using appropriate systems including but not limited to TMA, 5 Star, and customer mandated systems, etc.

    Primary Duties and Responsibilities:

    • Ensure all customer service duties are provided in a friendly and courteous manner.
    • Receive work order requests and ensure work order system is accurately updated on a timely basis with all relevant work order details.
    • Using appropriate system accurately input and extract data and in a timely manner.
    • Dispatch duty driver as required.
    • Respond to all requests for service, including trouble calls and after hours call outs, vehicle and other requests for emergency assistance or service, and other requests as required and keep logs.
    • Maintain telephone directory.
    • Maintain a control sign out register for buildings, vehicles and equipment.
    • Provide general clerical support functions (e.g. type correspondence, reports, etc.) as directed.
    • Recommend and implement changes to work methods, procedures and equipment to improve cost, quality, time effectiveness and customer service.
    • Ensure all assigned deliverables and other reports are completed accurately and on time.
    • Visibly demonstrate Serco Values and work practices while completing duties.
    • Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
    • Other related duties relevant to this position as may be required.

    **Hourly pay rate is CAD $28.32**



    • Post-secondary diploma in office administration, or an equivalent level of clerical or computer training.
    • Secret Security Clearance is required.
    • Demonstrated customer service focus, including two years’ experience in a customer service role.
    • Excellent communication and public relations skills
    • Excellent computer skills, including experience with MS Office Suite
    • Experience and exposure to TMA or hotel software would be an asset.
    • Ability to obtain and maintain Secret Level II security clearance is required.
    • Physically able to clear snow/ice off vehicles and refuel as necessary.
    • Government of NL Class 5 Drivers License

    **Take down date for this job positng is on August 22, 2019 (COB)**


    Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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