Serco Inc.

  • Technical Business Consult IV

    Work Location
    Position Type
    Security Clearance
  • Position Description

    Works as a consulting team member or an individual technical consultant on product implementation, enhancement, integration or audit projects. Expertise and work efforts are focused on the analysis of the customer`s business goals, objectives, needs and the general business environment to solve technical problems. May have Business Development and budgetary responsibilities. Duties may be performed at customer`s site. Familiar with a variety of the field`s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Reports to an executive or a manager.

    • As a certified green belt candidate shall direct daily operations of the David Grant Medical Center (DGMC)Process Improvement Program and assist commanders at all levels to carry out improvement efforts
    • Provide administrative oversite for all Medical Group CPI events including coordinating with higher CPI agencies, tracking progress in CPI-P and other administrative products
    • Provide technical direction in such areas as project management, team building, facilitation, process improvement, analysis, change management, and business process re-engineering.
    • Supports the Medical Group’s strategic plan identifying and prioritizing improvement activities that address key strategic goals, performance metrics and self-inspection findings
    • Coaches leaders to develop a greater understanding and application of Continuous Improvement tools. Provides training on Continuous Improvement tools to all associates. Proactively shares best practices across the organization through expanded staff and trusted care meetings. Acts as coach and mentor to develop a pipeline of future talent through the residency program.
    • Coordinates Green-Belt Academic training for DGMC and creates a sustainable process to produce a green belt certified workforce. Maintains supplies for dedicated CPI room. Coordinates with Phoenix Spark and other innovation related agencies for unique training/innovation opportunities.
    • Coaches team leads and assists them to remove challenges/ barriers to progressing through the 8-step process.


    • Bachelor’s degree in health administration, health informatics systems or health care related specialty (e.g. nursing).
    • Must be Green Belt certified (Black Belt preferred)
    • Must have a minimum of 10 years of experience.
    • Proficient in computer skills (Microsoft Word, PowerPoint and Excel).
    • Must be able to lead or facilitate CPI project teams, Rapid Improvement Event (RIEs) teams, and workplace organization teams (6-S) as required.

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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