Serco Inc.

Manager Quality Assurance -- Murfreesboro, TN (c)

Recruiting Location
RL_TN01 - Serco Management Services TN
Work Location
Position Type
Security Clearance

Position Description

  • Responsible for ensuring compliance with Federal Aviation Regulations (FAR) and Occupational Safety and Health Administration (OSHA) laws and regulations at all air traffic control facilities. Conducts biennial on-site External Compliance Verification (ECV) audits to ensure compliance with FAA and Serco regulations, policies and procedures. Has the authority to effect corrective actions at facilities and works with Area Managers to resolve problems.  
  • Prepares audit reports detailing facility compliance deficiencies, assists Air Traffic Managers in the development of corrective action plans, tracks deficiencies and corrective actions in a database, and reports monthly to Program Director and Area Managers on the status of compliance across all locations.
  • Responsible for reviewing and approving facility level Letters of Agreement and Standard Operating Procedures, develops new procedures to ensure compliance with changing regulations, and assists Air Traffic Managers with the completion of annual Internal Compliance Verification (ICV) audits.
  • Responsible for Quality Control and Safety portions of post-accident/incident investigations.
  • Provides guidance and instruction to Air Traffic Managers in the evaluation of risks to the National Airspace System and the creation of Safety Risk Management Documents.
  • Develops system-wide policies and procedures for Quality Assurance, Quality Control and Safety.
  • Provides training to new Air Traffic Managers on FAA and Serco regulations, policies and procedures. Assists the Aviation PMO in the development and updating of Serco’s Air Traffic Managers’ Guide.
  • Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Leads and directs the work of others.
  • Must have extensive knowledge and experience in all three disciplines of air traffic control: Enroute, Terminal Radar and Tower.
  • Responsible for Aviation Safety Management System.
  • Requires travel up to 30% of the year.


  • Must have at least 10 years of experience as a professional Air Traffic Control Specialist and Air Traffic Manager.
  • Must have 5-7 years Quality Assurance experience. 
  • Must have Bachelor's degree or equivalent experience.
  • Must have experience in Safety Risk Management.
  • Must be certified, or be able to be certified quickly, as an FAA Safety Risk Management Panel Facilitator.
  • Must be proficient in MS Office Suite (e.g., Outlook, Word, Excel).
  • Must have excellent organizational skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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