Serco Inc.

  • Parking Enforcement Officer I

    Work Location
    Position Type
    Security Clearance
  • Position Description


    Parking Enforcement Officers (PEO’S) enforce non-moving ordinances throughout the City of Chicago.

    Principle Job Duties

    • Patrols assigned areas on foot, vehicle or bicycle to enforce parking regulations/restrictions.
    • Works independent or with a team member, reporting to a field supervisor.
    • Issues written and/or computer generated parking citations, Transfers citation data to centralized system.
    • Resolve customer complaints in accordance with policies and procedures.
    • Support Special Event Enforcement of the Chicago Cubs, Chicago Sox, Chicago Blackhawks, Chicago Bulls, Chicago Bears and other events in the City as requested by the City of Chicago
    • Outside working conditions – must be willing to walk entire shift (6-8 hours) in all weather conditions (Rain, Snow, Heat, etc..)


    • Must be open to Full-Time and/or Part-Time depending on need at time of hire.
    • Working schedule includes, Weekday, Weekend and Holidays.
    • Monday - Friday: 6:00 pm to 2:00 am
    • Saturdays and Sunday’s: 9:00 am to 5:00 pm, or 1:00 pm to 9:00 pm, or 6:00 pm to 2:00 pm based on customer need.
    • Holidays: 9:00 am to 5:00 pm.


    Required Skills and Experience

    • High School Graduate or Equivalent required
    • Previous Customer Service positions a plus
    • Conflict Management skills to handle sometimes confrontational situations with the public in protesting a citation
    • Must be computer literate to enter data into handheld device
    • If any unpaid parking tickets in the City of Chicago, must be on Payment Plan

    Physical Demands

    • Willingness to work in the elements - heat, wind, snow, rain, etc.
    • Ability to lift, push and pull at least 25 pounds.
    • Ability to stand, walk and run for extended periods of time.
    • Ability bend, stoop, squat and lift frequently throughout a shift

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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