Candidate will work under general supervision of onsite Project Manager.
Support to hundreds of end-user computers running Windows 7 and/or Windows 10 operating system. Must have solid knowledge and be able to help end-users with the Microsoft productivity suite, including Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.
Assist end-users (customers) in resolving IT related issues regarding computer hardware and software, network access, peripheral equipment and security safeguards.
Assist network administrators for the overall configuration management of the database technologies, including upgrades to new software product releases and the installation of service packs.
Resolve technical problems with local area networks (LAN), wide area networks (WAN), and other systems supporting end-user productivity. A solid understanding of routers, switches, media converters, and other networking equipment is preferred.
Troubleshoot and resolve moderately complex problems to ensure minimal disruption of mission-critical applications.
Establish network policies and procedures regarding access methods and time, and security validation checks.
Maintain network security; ensures that security procedures are implemented and enforced.
Install and maintain network monitoring systems; performs intrusion detection as needed.
Manage network performance, maintains fault-tolerant systems and manages system backups.
Provide telecommunication customer support to include mobile devices and associated wireless carrier network services. Experience with the Good for Enterprise application for enabling enterprise mobile email services is desired, not required.
Although Bachelor's degree in an IT or technical field is highly desired, with in-depth experience and attained certifications (example: Security+) an Associate's Degree will be considered.
A SECRET clearance is required upon employment.
Must have an understanding of business process re-engineering and knowledge of using technology tools to automate and improve existing paper-based processes.
Experience or knowledge is required in the following technologies: