Serco Inc.

  • IT Asset Mgmt Analyst

    Work Location
    Information Technology
    Position Type
    Security Clearance
  • Position Description

    Candidate will work under general supervision of onsite Project Manager.

    Act as SharePoint Site Collection Administrator for a collection of sites supporting acquisition programs and document management.  Experience in HTML and/or JavaScript is preferred.  Experience developing solutions using HTML, JQuery, and RESTful servers is desired.

    Support to hundreds of end-user computers running Windows 7 and/or Windows 10 operating system.  Must have solid knowledge and be able to help end-users with the Microsoft productivity suite, including Microsoft Outlook, Word, Excel, PowerPoint, Visio, and Project.

    Assist end-users (customers) in resolving IT related issues regarding computer hardware and software, network access, peripheral equipment and security safeguards.

    Assist network administrators for the overall configuration management of the database technologies, including upgrades to new software product releases and the installation of service packs.

    Resolve technical problems with local area networks (LAN), wide area networks (WAN), and other systems supporting end-user productivity.  A solid understanding of routers, switches, media converters, and other networking equipment is preferred.

    Troubleshoot and resolve moderately complex problems to ensure minimal disruption of mission-critical applications.

    Establish network policies and procedures regarding access methods and time, and security validation checks.

    Maintain network security; ensures that security procedures are implemented and enforced.

    Install and maintain network monitoring systems; performs intrusion detection as needed.

    Manage network performance, maintains fault-tolerant systems and manages system backups.

    Provide telecommunication customer support to include mobile devices and associated wireless carrier network services.  Experience with the Good for Enterprise application for enabling enterprise mobile email services is desired, not required.


    Although Bachelor's degree in an IT or technical field is highly desired, with in-depth experience and attained certifications (example: Security+) an Associate's Degree will be considered.

    A  SECRET clearance is required upon employment.

    Candidate must be able to illustrate actions already taken to be compliant with DoDD 8570 security certification requirements and obtain compliance within 6 months of hire date.

    Must have an understanding of business process re-engineering and knowledge of using technology tools to automate and improve existing paper-based processes.

    Experience or knowledge is required in the following technologies:  

    • Experience with Help Desk duties is a must,
    • U.S. Navy NMCI and SIPR accounts preferred,
    • SharePoint Site Collection Administration experience is desirable,
    • Using HTML, JQuery, and RESTful servers is desirable.

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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