Serco Inc.

  • VA-TAP Master Benefits Advisor - Joint Base Lewis-McChord, WA

    Work Location
    US-WA-Fort Lewis
    Position Type
    Security Clearance
  • Position Description

    Serco Inc. is looking to fill a full-time Veterans Administration Transition Assistance Program (VA-TAP) Benefits Advisor Site Lead position at our Joint Base Lewis-McChord, WA location.


    The Veterans Administration Transition Assistance Program (VA-TAP) VA Benefits Advisors (BA) support implementation of the Veterans Opportunity to Work (VOW), the Hire Heroes Act and Veterans Employment Initiative (VEI) on behalf of the department of Veterans Affairs (VA).  Military Veterans and Spouses are encouraged to apply!


    A Career Counselor supports the Veterans Administration Transition Assistance Program (VA-TAP) implementation of the Veterans Opportunity to Work (VOW), the Hire Heroes Act and Veterans Employment Initiative (VEI) on behalf of the department of Veterans Affairs (VA), in the role of VA Master Benefits Advisor (with Site Lead duties).


    The Master BA Site Lead provides transitioning service members (Active, Reserve, National Guard), family members, and Veterans a thorough understanding of earned VA benefits, awareness of education and training opportunities, and assistance in preparing for civilian employment.


    The Master BA may also provide formal VA benefits briefings to groups up to 50, individual counseling, and final transition readiness evaluations during events (such as Capstone) to provide final advice; and performs community outreach and public engagement events


    The Master BA is responsible for coordinating with local government TAP Managers and installation staff to schedule classroom support, coordinate on installation events, and ensures quality performance.


    The individual in this position is also responsible for supplies, instructional materials, and office equipment; and preparing periodic reports.


    Work at times will require extended hours, including week days, weekends and some holidays, generally anticipating and addressing emerging requirements under changing and constrained time lines.


    Position relies on experience and judgment to plan and accomplish goals; a certain degree of creativity and latitude is required. Individual must be familiar with standard concepts, practices, and procedures within a particular field.  Works under general supervision or independently and typically reports to a supervisor or manager.





    • Requires a Bachelor Degree or equivalent experience, plus three years’ experience as a VA Benefits Advisor (preferred) and 3-5 years benefits advisory / career counseling experience, with strong knowledge of VA Benefits.
    • Position also requires three years’ supervisory experience and ability to mentor, counsel, and evaluate employee performance.
    • Current or prior experience as VA Benefits Advisor or VA Benefits Advisor Site Lead preferred.
    • This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens.
    • The position you are being considered for is on a U.S. Government contract which will require applicants to successfully undergo and pass a background investigation (National Agency Check).
    • Applicants must also successfully complete initial training to maintain employment.
    • Applicants must be able to travel up to 10% and at times able to work outside normal work hours.
    • Applicants must have knowledge of Military structures and rank structures and proven ability to work with government installation personnel, including ability to provide formal briefings.
    • Individual must have experience presenting prepared training to large groups, and have the ability to rapidly learn detailed information.

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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