Serco Inc.

  • CNIC G2 SME I, Apps Systems Analyst Italy

    Work Location
    Position Type
    Security Clearance
  • Position Description

    As the, CNIC G2 SME I, Apps Systems Analyst Italy, for CNIC Regional Offices you will  enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate process or improve transparency for analytics and decision making. In support of this effort the Naples, Italy based G2 Subject Matter Expert (SME) I shall provide support to the Regional Gateway Master (RGM) and Regional Portfolio Manager. This support includes support of CNIC/Regional/Installation SharePoint Gateway Portal, and DON hardware/software portfolio management.


    Additional duties & responsibilities include:

    • Providing CNIC Regional code review
    • Evaluating and enforcing CNIC/Regional Gateway policies for 17 portal sites and all sub sites contained within ensuring Confidentiality, Integrity, Availability, Non-Repudiation and Accountability (IAW DoDInst 8500.1 series)
    • Interacting with customer and/or functional group managers on CNIC Gateway and DON Portfolio management related matters
    • Working as part of a Regional Gateway G2 Team utilizing SharePoint Web Design, JavaScript for SharePoint, CorasWorks for SharePoint tool set
    • Monitoring daily operation of Regional Gateway, using SharePoint, DON DADMS/DITPR, ISFTOOL, NAV-IDAS, and NMCI/COSC/NGEN NET administrative tool sets
    • Triaging incoming Service Requests and emails from users and providing escalation support for all users, if unable to resolve at local level
    • Creating, modifying, and removing specific library, list, or document settings or permissions as necessary to support Region business requirements
    • Migrating content from other data storage systems, including shared drives, local drives, and Clearinghouse, to G2
    • Assisting Regional Content Mangers on the use of G2 to store and share content from their own programs and communities
    • Creating G2 groups as necessary to meet business requirements of the Region
    • Ensuring compliance with CNIC Gateway 2.0 Business Rules, and maintaining and refining the taxonomy of, and incorporating business requirement information into, G2 search capabilities
    • Build out G2 site structures using approved G2 site templates



    • Minimum required experience for this position is  five (5) years of hands-on experience, to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training.
    • Some position might require you to be on call;  qualified candidates must be willing to be on call 24x7. 
    • Qualified candidate must have a current DoD Secret level clearance.
    • Qualified candidate must show achievement of technical training as applicable to the position duties and responsibilities,
    • Possess 8570 IAT Level I compliant certification

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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