Serco Inc.

  • Benefits Analyst III

    ID
    33211
    Work Location
    US-OH-Euclid
    Category
    Business Systems/Analysis
    Position Type
    Full-Time
    Security Clearance
    Other
    Clearance Details
    Public Trust
  • Position Description

    Job Description:

     

    Provides supervisory responsibility over multiple processing teams across a broad spectrum of benefits administration and document management activities.  Assigns and reviews work of subcontractor staff.  Develops project plans for team assignments.  Provides status updates on processing team activities.  Resolves sensitive customer complaints and escalates matters to Federal staff when needed.  Authorizes benefits payments, oversees the plan intake process and issuance of benefits determination letters, etc.  Reports to the Project Manager or Operations Manager,  Provides technical guidance ans assistance to staff members.

     

    Qualifications:

     

    - Bachelor`s degree

    - 5-7 years relevant experience

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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