Performs routine benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, etc; entering data into PBGC systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; conducting quality reviews to ensure work meets quality standards; and handling complex or sensitive case processing or customer matters. May lead teams on various projects or tasks.
Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration. Relies on instructions and pre-established guidelines to perform the functions of the job, as well as limited use of independent judgment. Works under immediate supervision and reports to a supervisor.
Education: Bachelor’s Degree
General Experience: Three (3) of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc. Four (4) years of progressive experience may be substituted for a degree.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).