The Collaboration Service Sr. Technical Lead provides technical leadership for the O365 service and its optimization across the company’s infrastructure. This role functions as part of a multi-disciplined team, to provide service delivery and continuous improvement in the service line. The service is of a global nature, providing SME guidance, configuration and tenant settings management for the O365 environment alongside other supporting applications. The role will entail liaising with Microsoft, regional business units, other tech groups or 3rd Parties to address business needs. International travel will be required. Upon securing this role, the Sr. Technical Lead will join a dynamic team to help lead the design, implementation, and support of Microsoft 365 services and other collaborative tools on a large enterprise scale. They will also be responsible to supervise a team of engineers that help to support the service.
Collaboration Service – Technical Lead is accountable for the overall architecture, high level design and engineering configuration of the Collaboration Service, working with suppliers and operational teams to continually review the technology currency and deployments to assure fit for purpose and performance. This role works from idea (from the business), developing the service High level technical solution through the introduction process, gathering and prioritizing business and customer functional and performance requirements and working closely with Collaboration team, Operations, Service Management and Partners to deliver business winning services. They assist the Collaboration Service Manager to develop service roadmaps and analyzing new technologies to include managing costs of the service. Also ensuring functionality and adoption efforts support Serco and the Divisions overall strategy and goals.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).