Serco Inc.

  • HERO Operator - San Antonio

    Recruiting Location
    RL_TX99 - Texas-Remote Office
    Work Location
    Position Type
    Security Clearance
  • Position Description

    HERO Operator Job Description:


    • Assist motorists and perform incident management services during assigned shifts
    • Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
    • Services include, but are not limited to:
      • Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested
      • Establishing traffic control and scene protection using signs, battery operated flares, cones, flagging, flashing lights, etc. during major incidents
      • Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene
      • Changing flat tires
      • Adding air to low tires
      • Adding gasoline
      • Adding water to radiators
      • Providing battery jump starts
      • Performing minor vehicles repairs where feasible if the repair can be completed within 15 minutes
      • Calling for towing service or emergency service
      • Transporting stranded motorists to a safe location off the roadway
      • Providing cell phone service
      • Providing drinking water to stranded motorists




    • Must have a general working knowledge vehicle maintenance
    • Must pass a criminal history check and drug test
    • Requires a high school diploma or its equivalent


    **Serco Inc. is using this posting for the purpose responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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