Serco Inc.

  • Help Desk Support (Entry Level)

    Recruiting Location
    RL_OH33 - FAC Svc Ctr- Beavercreek
    Work Location
    Information Technology
    Position Type
    Security Clearance
  • Position Description

    Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

    Requires an Associate`s degree and 0-2 years



    • 0-2 + years troubleshooting Enterprise IT environments
    • 0-2+ years working directly with end users/customers
    • 0-2 + years working with Active Directory
    • End user internet connectivity troubleshooting
    • End user hardware/software troubleshooting
    • Excellent soft skills

    Desired Skills:

    • Associates degree in an IT-related field (or equivalent)
    • A+/Net+ Certification

    Familiarity with the below a plus:

    • Bitlocker
    • Enterprise Symantec products
    • SCCM
    • Service Now
    • Smart card management

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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