Serco Inc.

  • Instructional Designer II

    Recruiting Location
    RL_AR05 - CMS-ES Arkansas
    Work Location
    Position Type
    Security Clearance
  • Position Description

    Conducts end-user needs assessment and performance assessment, analyzes results to determine learning needs and performance gaps. Consults with clients to identify new requirements and strategies. Works with the instructional design team (instructional designers, graphic artists, programmers) and project and program manages to design responsive training and/or performance support solutions and schedules. Demonstrates advanced knowledge of the ISD process and fosters design innovation. Captures and diagrams workflow processes, conducts task analysis and work flow observations. Participates in visual design, prototyping, and usability testing and evaluation. Reviews products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow. Works under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions. Possesses excellent writing skills and demonstrates the ability to coordinate and work effectively with subject matter experts. Displays organizational skills and the ability to prioritize multiple tasks for themselves, while demonstrating the initiative to complete projects with minimum supervision. Technical and Core Competencies include: demonstrated ability with word-processing, spreadsheet and presentation tools (e.g. Microsoft Word, Excel, and PowerPoint); working knowledge of at least one development tool (e.g. Dreamweaver); broad knowledge of the field of human-computer interaction and performance-centered design; demonstrated ability to present complex information clearly; strong oral and written communication skills; strong skills presentation, facilitation, interpersonal and client interaction skills; meticulous attention to detail; demonstrated ability to act a technical editor; proven experience as a team player. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.  A wide degree of creativity and latitude is required. Degree must be in Instructional Systems Design, Education, Training/Curriculum Development or a related field. Some travel to processing sites and Virginia headquarters may be required.  


    • Bachelor's degree and 5-7 years of experience.
    • Able to clearly understand and convey processing workflows and software.
    • Experience with mailroom sort/prep and document association, data entry and/or call centers is preferred. Comfortable working in a matrixed environment.
    • Located near the Herndon, VA area or near either of our processing facilities in Rogers, AR, Lawton, OK or London, KY is preferred; however, will consider strong candidates that are remote. 

    Company Overview

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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