Serco Inc.

Alarms Technician II (SME) II Technical Project Leader II CNIC , Norfolk, VA

Recruiting Location
RL_VA22 - CNIC Norfolk
Work Location
Customer Service
Position Type
Security Clearance

Position Description


As the, Alarms Technician II (SME) II,  for CNIC in Norfolk, VA, you will support the CNIC Regional Offices to enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.


In support of this effort the CNIC N6 the, Alarms Technician II (SME) II, will monitor the Regional Alarm Management Automation Server (RAMAS) system and Local Alarm Management Automation Server (LAMAS) as part of the Anti-Terrorism Force Protection (AT/FP) Ashore initiative to provide for alarm integration, monitoring, and dissemination at the Regional Dispatch Center (RDC) for Fire, Police and Emergency response from the local base. These systems are installed as a central alarm monitoring system at the RDC to include fire and intrusion detection alarm integration at a local base level for remote monitoring capability. This position is based out of Norfolk, VA. 

Specific duties include: 

  • Integrate, administer, test, and support the LAMAS/RAMAS within the RDC
  • Receive scheduled installation alarm configuration changes and update data bases and notification systems accordingly
  • Provide building alarm systems technical support, to, SiS, King Fisher, Lenel, Monaco and AMAG systems
  • Review all the hardware and software systems that support that operation and ensure alarm integration end-to-end across the LAMAS/RAMAS systems within the region
  • Monitor and oversee the reception of alarm signals from protected facilities via Plain Old Telephone System (POTS) or two-way radios
  • Manage RAMAS/LAMAS data signals for compliance of standard signal formats such as pulse (4/2) and high speed “Contact ID” or SIA
  • Monitor and ensure RAMAS/LAMAS forwards data to SIS signal processing software, processes incoming alarm data from LAMAS via Internet connection, operates SIS Alarm Center, and receives alarm data from processors
  • Coordinate RAMAS/LAMAS data with Computer Aid Dispatch (CAD) and Geographic Information System (GIS) system administrators.
  • Provide RAMAS monitoring source in case of CAD failure and provide admin report creation, plus offer data management support to NERMS tracking databases




Requirements, Qualifications, Education, Experience

  • Must have a current DoD Secret level Security clearance
  • Minimum required experience for this position is eight (8) years of hands-on experience, to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training
  • Must show achievement of technical training as applicable to the position duties and responsibilities and possess 8570 IAT Level I compliant certification
  • Position may require 24x7 support - Qualified candidate must be able to be on call 24x7

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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