The Program Manager (PM) has complete oversight of program operations with a primary focus on ensuring contract compliance and parking enforcement activities under one contract for a municipality in the Chicago area. The PM manages the onsite client relationship and has overall P&L responsibility for this contract. This position provides the client with accurate and timely reporting, and is responsible for staff deployment, accuracy of ticket issuance and all other service level agreements. The successful candidate must have exceptional interpersonal and leadership skills, creating a culture that promotes high performing employees and their career development. He/she will need to possess excellent financial reporting skills, the ability to deftly manage client relationships and the ability to manage and successfully deliver on long term projects, meeting client expectations and company goals.
Major Duties and Responsibilities:
The Program Manager (PM) is responsible for the overall management of all contract activities to include parking enforcement and related services. His/her responsibilities also include the development and implementation of operational and management procedures to ensure compliance with all contractual agreements within applicable legal, environmental, and health and safety parameters. The PM has the authority to obligate resources and materials to fulfill contractual requirements, respond to emergencies, promote goodwill, respond to client needs and requests; and improve client awareness.
The Program Manager must be organized, self-motivated and highly principled in order to effectively motivate staff, promote professionalism and develop good working relationships at all levels. The PM must have superior interpersonal and communication skills consulting with management staff on key issues such as personnel matters, planning, performance evaluation and workload. The PM coordinates and meets with supervisors and client representatives to solve client concerns in order to maintain effective, open internal and external lines of communication.
The PM must possess the ability to think and plan strategically and is responsible for the day-to-day business operations to include officer deployment, reporting, invoicing, budget control and review and planning. PM must continually review, structure and analyze data in order to affect the most efficient use of personnel and materials, establish performance standards and is responsible for the moral and welfare of contract personnel. The PM must be able to work on multiple projects simultaneously meeting tight schedules.