The Program Manager (PM) has complete oversight of program operations with a primary focus on ensuring contract compliance and parking enforcement activities under one contract for a municipality in the Chicago area. The PM manages the onsite client relationship and has overall P&L responsibility for this contract. This position provides the client with accurate and timely reporting, and is responsible for staff deployment, accuracy of ticket issuance and all other service level agreements. The successful candidate must have exceptional interpersonal and leadership skills, creating a culture that promotes high performing employees and their career development. He/she will need to possess excellent financial reporting skills, the ability to deftly manage client relationships and the ability to manage and successfully deliver on long term projects, meeting client expectations and company goals.
Major Duties and Responsibilities:
The Program Manager (PM) is responsible for the overall management of all contract activities to include parking enforcement and related services. His/her responsibilities also include the development and implementation of operational and management procedures to ensure compliance with all contractual agreements within applicable legal, environmental, and health and safety parameters. The PM has the authority to obligate resources and materials to fulfill contractual requirements, respond to emergencies, promote goodwill, respond to client needs and requests; and improve client awareness.
The Program Manager must be organized, self-motivated and highly principled in order to effectively motivate staff, promote professionalism and develop good working relationships at all levels. The PM must have superior interpersonal and communication skills consulting with management staff on key issues such as personnel matters, planning, performance evaluation and workload. The PM coordinates and meets with supervisors and client representatives to solve client concerns in order to maintain effective, open internal and external lines of communication.
The PM must possess the ability to think and plan strategically and is responsible for the day-to-day business operations to include officer deployment, reporting, invoicing, budget control and review and planning. PM must continually review, structure and analyze data in order to affect the most efficient use of personnel and materials, establish performance standards and is responsible for the moral and welfare of contract personnel. The PM must be able to work on multiple projects simultaneously meeting tight schedules.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).