Serco Inc.

Supervisor of Systems Administration

Recruiting Location
RL_VAHQ - Serco-NA Corporate HQ
Work Location
Information Technology
Position Type
Security Clearance

Position Description

The Computing Systems Supervisor leads a technical team of systems administrators, VDI engineers, and other engineers to maintain and enhance the information system(s). This supervisor ensures that the information system(s) is/are operating at peak performance is constantly assesses the technology for gains of effectiveness, efficiency, or both. This manager also assists with the design, engineering, and architectural recommendations for the information system(s). The ideal candidate for this position: Must have several years of experience in the systems engineering discipline.


Has a strong working knowledge of how modern organizations operate within IT service management (ITSM) frameworks, especially ITIL v3 Has familiarity with implementing DoD/DISA STIGs Has familiarity with related KPIs, SLAs, and the RCA process Understands how to use technology to reduce cost and drive business results Is a life-long learner and insatiably curious Passionate about developing themselves as well as their teams Thrives in a fast-paced work environment with competing priorities and high-visibility projects Is a natural leader of people, able to bring out the best in others and find ways to motivate and inspire teams to deliver their best Is hyper organized – so much that others regularly compliment him/her on his/her organization Has undeniable attendance, punctuality, and reliability Is able to act as the “right hand” of a senior leader Has a can-win, must-win personality 


Has systems engineering experience with current versions of:

  • Microsoft Windows Server
  • Red Hat Enterprise Linux
  • VMware vSphere & ESXi
  • Nutanix Cloud Platform 
  • EMC Storage
  • Synology Storage

Has strong working knowledge of:

  • Microsoft Active Directory
  • Virtualization
  • Hyper-converged Infrastructure 
  • Certificate and Federation Services
  • DNS and DHCP
  • Patch Management

Minimum requirements:

  • A Bachelor’s degree (experience can be substituted in place of a degree)
  • 7+ years exerience is required. 
  • 2+ years would be in a direct, technical leadership experience of a systems infrastructure/operations team.

Preferred certifications:

  • MCSA or MCSE (Windows Server or Cloud Platform/Infrastructure)
  • Security+ VMware Certified Associate (VCA)
  • ITILv3 Foundations

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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