Serco Inc.

MAP Operator

Recruiting Location
RL_LA25 - New Orleans MAP Operations
Work Location
US-LA-New Orleans
Position Type
Security Clearance

Position Description

The Motorist Assist Patrol (MAP) Operator provides safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP is to ensure State Highways are free of obstructions and safe for the traveling public. To ensure safety, MAP Operators wear highly visible, reflective uniforms and drive specially marked vehicles when assisting motorists and emergency first responders.


Upon successful completion of classroom and field training, the MAP Operator will be certified as a first responder to operate a fully equipped Motorist Assistance Vehicle. CPR / First Aid training is provided to enable the MAP Operator to provide basic first aid until emergency services arrive when necessary.

Specific duties include but not limited to:

-Monitor State Highways with regard to vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, as well as general incident/congestion scenarios.

-Provides roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.)

-Work closely with Police and other first responders at highway incidents.

-Provide incident response, on-scene traffic control and limited first aid as needed

-Provide Traffic Incident Management Services

-Accepts personal responsibility of all work output

-Adheres to all MAP SOP guidelines.

-Using a two-way radio and/or smart phone, Communicate and Coordinate with the Traffic Management Center staff with regard MAP work activities.

-While providing emergency roadside service to motorist, Operators will observe safety required procedures to avoid injury and accidents at all times.

-MAP Operators are subject to working in all types of weather, 24/7/365, holidays, weekends, required overtime, and call outs due to identified emergencies.


  • Requires a High School diploma or its equivalent and 0-2 years’ experience
  • Must possess a valid Louisiana driver’s license
  • Pass a pre-employment criminal history check and drug test
  • Ability to lift 50lbs


**Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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