Serco Inc.

Senior WFM Software Application Lead

Recruiting Location
RL_VAHQ - Serco-NA Corporate HQ
Work Location
Information Technology
Position Type
Security Clearance

Position Description

Serco is looking for experienced individual to join our WFM Software Application Team.  As a WFM Software Application Lead, you will be responsible for working with business leaders on the management and day to day tasks of implementing the software solution including requirements gathering, process design, system configuration, testing, and go-live.   You must demonstrate strong stakeholder management and leadership skills while executing the WFM Product across multiple contracts within our organization.


Serco hires people with a broad set of skills who are ready to tackle challenges while driving the delivery to effectively meet business and contract needs.  Ideal candidates are fast learners and great communicators who can support the needs of our organization and clients.   You must be resourceful and possess outstanding customer service, technical knowledge, and strong analytical skills.



  • Act as a Senior member of the WFM implementation team during the end to end implementation of the WFM software tool including facilitating and documenting business requirements, managing and configuring WFM Application, writing and executing test cases, and providing product support services.
  • Demonstrating outstanding interpersonal and relationship skills that enable positive collaboration across a diverse team including team members from within North America and around the globe.
  • Ensure optimum benefits are delivered in line with the business goals and strategic plans for WFM.
  • Establish and maintain effective relationships within the WFM Function, Business Unit Operations and supporting functions.
  • Perform project management related activities such as planning, scheduling, managing risks and appropriate governance is in place utilizing MS project.
  • Leads continuous improvement activities associated with the software development lifecycle – including processes, procedures, and templates.
  • Provide SME Expertise Lead for Post Implementation Hyper-Care and assist in periodic system training events.
  • Communicate effectively across a wide degree of corporate and business functions at all levels with ease.   





  • Bachelors Degree in IT/Business or similar field
  • 8+ years of related experience
  • Strong technical and analytical skills
  • Knowledge of SQL
  • Ability to write SQL Insert/Update scripts a plus
  • Knowledge of Relational Databases, concepts and operation
  • Experience Configuring/Managing Applications
  • Strong documentation skills
  • Experience working independently without daily supervision
  • Ability to multitask between different projects and clients
  • Experience with WFM systems a plus
  • Experience with HRMS/HRIS or FIN/Scheduling systems a plus
  • Familiar with HCM/WFM solution concepts such as Time & Attendance, Employee Scheduling a plus

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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