Serco Inc.

HERO Operator - San Antonio

Recruiting Location
RL_TX39 - Serco San Antonio
Work Location
US-TX-San Antonio
Position Type
Security Clearance

Position Description

  • Assist motorists and perform incident management services during assigned shifts
  • Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TransGuide TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
  • Services include, but are not limited to:
  • Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested
  • Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents
  • Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene
  • Changing flat tires
  • Adding air to low tires
  • Adding gasoline
  • Adding water to radiators
  • Providing battery jump starts
  • Performing minor vehicles repairs where feasible if the repair can be completed within 15 minutes
  • Perform vehicle push maneuvers when able
  • Calling for towing service or emergency service
  • Transporting stranded motorists to a safe location off the roadway
  • Providing cell phone service
  • Providing drinking water to stranded motorists




  • Pass company criminal history check and drug screen
  • High school diploma or its equivalent
  • Valid driver’s license with good driving record
  • Available to work various shifts, weekends, and holidays
  • Able to speak English language (Bilingual is plus)
  • Physically able to work in outdoor environment and lift/carry 50+ lbs.
  • Minor vehicle maintenance knowledge a plus
  • Minimum age requirement of 21


**Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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