Serco Inc.

HERO Dispatcher - El Paso

Recruiting Location
RL_TX58 - PPSS - El Paso
Work Location
US-TX-El Paso
Position Type
Security Clearance

Position Description

**Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**


Dispatchers must successfully complete the initial training program under the supervision of, and monitored by, the Training Supervisor and Program Manager. They must then continue to perform acceptably as they acquire additional knowledge and skills through “on-the-job” training.


Job Duties


  • Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
  • Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
  • Log potential and confirmed incidents, construction and maintenance closures using ITS software.
  • Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
  • Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information


  • Pass company criminal history check and drug screen
  • Have at least six months customer support or equivalent experience
    within the last three years.
  • Requires a High School diploma and 0-1 year’s relevant experience.
  • Available to work various shifts, weekends, and holidays
  • Able to speak English language (fluent Spanish is plus)

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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