Serco Inc.

Benefits Analyst II

Recruiting Location : Location
Position Type
Security Clearance
Clearance Details
Public Trust

Position Description

The role requires:

  • Utilizing sound judgment and making independent analytical determinations as to validity of incoming legal submissions.
  • Thorough and comprehensive working knowledge of the particular area of work responsibility assignment.
  • Case research to ensure all pertinent information is obtained, any information deficiencies are resolved, and to validate the information received utilizing systems applications.
  • Processing cases within client-specific case managements systems for which training will be provided.  The administrator will ensure the accuracy of data input into the applications used to process the legal case and the accuracy and correctness of all outgoing correspondence.
  • Interpreting guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow, including but not limited to:
      • Permissible payees and corresponding award amounts for qualifying court or administrative orders
      • Authorized third-party agents to transact business on participants’ accounts
      • Qualified exception to spousal requirements
      • Validity of allegations of fraud, forgery or identity theft regarding withdrawal of funds from a participant’s account
  • Providing timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions.
  • Ensures work is processed in a timely fashion according to the requirements of the specific business function assignment.
  • Communicates effectively both orally and in writing with the FRTIB and TSP Contact Centers to provide information and obtain additional information pertinent to resolution of the legal case. The administrator will be required to communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act.
  • Performs other duties of a similar nature or level.


Education and Experience

Bachelor’s degree and 4 years of relevant experience


  • Strong analytical skills.
  • Familiarity with the U.S.C., C.F.R., and the Privacy Act; legal experience or background, such as a paralegal certificate, preferred.
  • Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees
  • Attention to detail and strong organizational skills.
  • Strong customer service skills.
  • Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.
  • Commitment to excellence in all work situations.
  • Working knowledge and experience of computer applications, including MS Office, and/or business office systems.

Professionalism and quality customer service skills in:

  • Multi-tasking and prioritizing competing deadlines.
  • Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.
  • Communicating effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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