Serco Inc.

Virtualization Infrastructure Engineer

Recruiting Location : Location
US-CO-Colorado Springs
Information Technology
Position Type
Security Clearance

Position Description

If you love high profile and challenging position working on Infrastructure Engineering projects supporting Corporate and Centers for Medicare and Medicaid (CMS) customers, then Serco has a great opportunity for you!  This Virtualization Infrastructure Engineer will be on a dynamic team, supporting our CMS and Corporate division in our Colorado Springs, CO location.  Bring your expertise and collaborative skills to make an impact towards your career. 


Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. 


You will be part of a 30+ member team that works closely with the customer and other Serco teams to deliver quality systems.  Norman Weeks, (LinkedIn Profile) leads this team with over 20 years’ experience managing teams across technologies and locations, holding numerous leadership and management positions responsible for network, infrastructure,yber security and IT communications (VOIP) supporting government and Military critical missions, U.S. and Global operations.


In this role, you will:


  • Provide ongoing support, maintenance, and testing of application solutions in support of operational requirements and approved initiatives.
  • Perform day-to-day applications’ maintenance; investigate and resolve incidents and/or change tickets for supported applications.
  • Remain current and learn new emerging technologies in information technology and implement innovative solutions.
  • Evaluate and develop criteria, policies, and procedures for application quality control (e.g. testing, code review, version control, etc.)
  • Actively participate in Virtual Infrastructure technical support cross-training and perform on-call duties as assigned.
  • Participate and lead outage response for conditions related to application service delivery and its components.
  • Provide technical support for Tier 2-3 to include trouble shooting and incident analysis, determining root cause.
  • Provide after-hours coverage and escalation support via rotating on-call and weekend rotation.




Additional desired experience and skills:


  • Experience with VMWare ESXi, VCenter, and Horizon View
  • Experience with Active Directory and Group Policy Object creation, dissemination, and troubleshooting
  • Deployment of patching and updates.
  • Installation, configuration, and maintenance of Windows servers and desktops
  • Experience with Linux Command Line Interface to manage and troubleshoot the OS
  • Customer communication and service skills, you may have to interact with end users
  • Minimum 5 years’ experience supporting, designing, or maintaining virtual infrastructure
  • Excellent time managementt skills. 


If you are interested in supporting and working with our CMS customers and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!


Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

New to Serco?