The Knowledge Base Analyst III analyzes and documents one or more of an organization`s processes and meets with subject matter experts within the organization to gather process information and/or requirements. The Knowledge Base Analyst III designs and documents new processes and obtains organizational feedback and communicates process flows or requirements to staff for software development efforts or as part of procedural training. This position is within a Program Management Office responsible for overseeing multiple functions. The position provides program team employee support and knowledge management services.
Full-time remote work is currently in effect due to the pandemic. When it is safe to return to work, this role will primarily be located in Serco’s Herndon, VA office or Serco's Bethesda, MD office. Weekly work-from-home days are allowed for all candidates.
Develops, updates, maintains, and produces knowledge content and information.
Research, monitors, and evaluates change requests and SME feedback, ensuring comments and questions are addressed and content is updated accordingly.
Keeping knowledge content and information up-to-date and manages the format and language of knowledge so that a user can more easily utilize it.
Work closely with other groups, stakeholders, and leadership to improve knowledge integration while facilitating seamless exchange of information.
Produces products that conform to the accessibility, governance, quality, and style guide standards.
Relies on extensive experience and judgment to plan and accomplish goals.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).