Serco Inc.

Manager Human Resources

Recruiting Location : Location
Human Resources
Position Type
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
No - Teleworking not available for this position

Position Description

Purpose of the Job:

The HR Manager works as a strategic business partner to provide HR generalist guidance and coaching to business leaders in support of their organizational objectives, ensuring consistency across various Program contracts and departments.


Primary Duties and Responsibilities:

  • Effectively collaborates with contract leadership and functional teams to implement HR initiatives in support of the business
  • Partners effectively with US based HR teams and Centers of Excellence to ensure HR workplace efficiencies between Canada and US HR Operations Teams.
  • Provide guidance and recommendations to Management and employees on the full employee lifecycle programs, including: recruitment, employee on-boarding and orientation, employee benefits and pension programs, compensation, performance management, setting objectives, succession planning, terminations etc.
  • Labour relations including collective agreement interpretation, grievance handling, representing the employer at arbitrations and tribunals; participates in collective bargaining and builds effective relationships with union representatives and represented employees.
  • Conducts workplace investigations
  • Ensures compliance with all regulations, policies and procedures pertaining to operations, including support for partnering and/or leading security or safety processes and procedures.
  • The successful candidate must be able to manage multiple tasks with competing priorities.
  • The position requires strong leadership, communication, interpersonal and presentation skills, as well as the ability to effectively interface with all levels of management.
  • Responsible for establishing goals and objectives and performance management of direct reports
  • Business acumen; focused on how HR processes and tools accelerate business results
  • Creates and maintain a positive working environment supporting Serco values and culture.
  • Assist with employee development and training programs
  • Ensure compliance with WCB/WSIB requirements and administration
  • Ensure all deliverables and other reports are completed accurately and on time.
  • Recommend changes to work methods, procedures and equipment to improve cost, quality, time effectiveness and customer service.
  • Prepare internal employee communications regarding HR/Operational policies.
  • Prepare accurate and timely reports for both management clients and HR function 
  • Occasional travel may be required (10%)



  • Policy and procedure development experience
  • Demonstrated understanding of change management practices
  • Experience delivering training to front-line leadership
  • Experience in partnering with the business effectively in a unionized environment
  • Experience in providing HR support where employees and management may be widely dispersed
  • Experience conductiing workplace investigations and recommending appropriate action
  • Previous experience with contract bids, government contracting and merger and acquisition experience an asset
  • Excellent computer skills in MS Office Suite, HRIS etc.
  • Excellent interpersonal, communication and presentation skills
  • Good negotiation skills
  • Ability to obtain and maintain required security clearances, background checks etc.

Knowledge and Experience:

  • A university degree with at least 3-5 years progressive experience in Human Resources/Labour Relations
  • Experience leading/managing an HR Team
  • CHRP/CHRL designation
  • Thorough understanding of the Employment Standards Act, Labour Relations Act and related legislation or Canada Labour Code as relevant

Health & Safety, Environmental:

  • Compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.



  • Completes research projects as required by management.

Performs other tasks as assigned by management

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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