Serco Inc.

Business Process Analyst II - Herndon, VA, Lawton, OK, London, KY or Rogers, AR

Recruiting Location : Location
Business Systems/Analysis
Position Type
Security Clearance
Yes - May Consider Occasional/Part Time Teleworking for this position

Position Description

Serco is seeking a detail-oriented Business Process Analyst II to join our talented, dynamic product team to perform data analysis, research, and requirements gathering in an effort to manage and improve upon the business processes of the Eligibility Support group for CMS (Centers of Medicare and Medicaid Services).


The Business Process Analyst II will support the product line by providing research and workflows of existing business processes with the objective of identifying areas for operational improvement and making suggestions for streamlining current processes in order to verify and adjudicate consumer attestations related to Health Insurance Marketplace applications. 


The ideal candidate will be analytically minded, be able to effectively work in a fluid and fast-paced work environment, possess outstanding communication skills, and be a team player.  Furthermore, the ideal candidate should be well versed in gathering, scrutinizing, and writing complex business requirements and understand how to translate these into test cases.


Full-time remote work is currently in effect due to the pandemic. If you are selected for this role, once it is safe to return back to the office, you will be working out of one of our CMS Sites:



  • Herndon, VA

Also Open To These Other Locations:

  • Lawton, OK
  • Rogers, AR
  • London, KY

The responsibilities of this position include, but are not limited to the following:

  • Gather, analyze, and write business requirements
  • Design and write test cases
  • Create business use cases and conduct user acceptance testing to ensure software/system enhancements meet business requirements
  • Understand and grow in business processes to ensure requirements are in alignment with customer’s strategy, goals, and objectives
  • Review data and trends to ensure that process outputs are achieving the desired results and that services are meeting agreed upon service levels
  • Identify issues and risks, develop mitigation plans, track action items, work with cross-functional teams and product lines to ensure proper resolution and adherence to customer guidelines
  • Condense complex business processes into clear and actionable user stories
  • Create project charters and business requirements documents for major projects and innovations
  • Update user instructions based on current and new processes
  • Take lead on client document deliverables.


Minimum Qualifications

  • Bachelor's degree from an accredited institution and 5-7 years of relevant work experience or a Master's Degree from an accredited institution and 3-5 years of relevant work experience
  • Must be familiar with SDLC software methodology or Agile
  • Must have business requirements gathering and writing experience
  • Familiarity with JIRA, Microsoft Suite, and Sharepoint

Preferred Skills 

  • 2+ years of SQL
    • Writing SQL queries
    • Ability to develop SQL monitoring reports on current processes and future innovations
    • Leveraging SQL to identify and research potential issues on current processes and future innovations

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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