Serco Inc.

Customer Service Rep I

Recruiting Location : Location
Customer Service
Position Type
Security Clearance
Yes - May Consider Full Time Teleworking for this position

Position Description


If you love a high energy and professional environment - Serco has a great opportunity for you! The Customer Service Rep. I – Full Time will be on a dynamic team, supporting customers based at our Clintwood, VA location. Bring your expertise and collaborative skills to make an impact towards servicing our participants.


The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries.


Employees must successfully complete 4 weeks of in-person classroom training, followed by 3 to 4 weeks of on-the-job training.


Telecommuting option is potentially available for those who have reliable internet service.


Job Description:


In the Customer Service Rep. I – Full Time role you will:


Answer calls and inquiries from the customer with concerns and questions.  Facilitates resolution to routine problems. Maintains customer information in computer system. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.





To be successful in this roll, you will have:

  • A High School diploma.
  • 0-2 years of customer service experience.
  • Successfully completed 4 weeks of in-person classroom training (followed by 3 to 4 weeks of on-the-job training). 

* Telecommuting option is potentially available for those who have reliable internet service.


If you are interested in supporting and working with our FRTIB Team and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!



Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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