Serco Inc.

Design Technologist

Recruiting Location : Location
Position Type
Security Clearance
Public Trust
No - Teleworking not available for this position

Position Description

Exciting Design Technologist position at Serco!


A full-time Design Technologist is needed to deliver support services to staff onsite in a Federal agency. Services will be conducted at the headquarters located in Washington, DC.


Due to COVID workplace restrictions, this position will temporarily be allowed to work remotely.


Responsibilities may include: 


--Assisting with course management and delivery of learning courses and programs such as, but not limited to: 

  • Providing daily support for training and operations
  • Producing quality paper and electronic learning materials for all courses 
  • Assisting with virtual learning delivery 
  • Providing classroom logistics support such as daily classroom set-up/clean-up.
  • Providing logistics support by manning the GAO Learning Center (LC) front desk and providing general LC classroom support as needed. 
  • Developing and maintaining course management manuals or guides.
  • Preparing summary documents/reports for courses and programs.
  • Instructing learning programs (physical or virtual) as needed

--Assisting with course design and development to include but not limited to:

  • Developing and modifying instructor manuals, participant manuals, PowerPoint slides, and other training materials to include formatting text in standard templates to produce a common look and feel of all learning programs and products.
  • Assisting with the course/program design of new courses and related learning assessments. 
  • Assisting with redesigning physical classroom courses to virtual/eLearning/blended courses.
  • Assisting with developing new courses and updating existing courses to include using authoring and delivery tools, such as Adobe Captivate, Adobe Connect, and WebEx
  • Assisting with the testing of new and updated courses.

--Assisting with General Operations such as, but not limited to: 

  • Providing daily support for LMS administration, including course and participant scheduling, reporting, data verification, system upgrades, etc.
  • Assisting with documenting processes for on-going routine support activities. 
  • Assisting with the management of resources such as equipment, materials, supplies, classrooms, facilities, document management, etc. 
  • Producing and distributing weekly reports.
  • Providing general administrative and clerical support.


  • Bachelor’s Degree and 2-4 years of experience or High School diploma and 6 years of experience in the following areas:
    • coordinating logistical requirements for the delivery of training;
    • developing, preparing and delivering training-related materials;
    • maintaining delivery schedules and databases to ensure that all training delivery requirements are met;
    • information technology and computer skills with the ability to create, use, and apply knowledge in using various applications such as MS Word, MS PowerPoint, MS Excel, MS Outlook and MS Access software packages;
    • a high level of interpersonal and customer relations skills. 
  • A working knowledge and experience using authoring and delivery tools such as Adobe Connect.    
  • Must be able to obtain and maintain a Public Trust clearance.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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