Serco Inc.

Systems Administrator I

Recruiting Location : Location
US-HI-Pearl Harbor
Information Technology
Position Type
Security Clearance
No - Teleworking not available for this position

Position Description

As the Systems Administer I, you will provide information technology (IT) service support at Naval Information Warfare Center Activity Pacific locations onboard Joint Base Pearl Harbor-Hickam, Hawaii.  As the Systems Administer I, you will be responsible for the activities listed below:

  • Provide support for the implementation, troubleshooting and maintenance of IT systems.
  • Manage IT systems infrastructure and any processes relating to these systems.
  • Provide support to IT systems, including: day-to-day operations, monitoring, and problem resolution for all client related problems.
  • Provide IT systems problem identification, diagnosis and resolution.
  • The contractor shall administer IT infrastructure supporting intranet, Internet, e-mail, and application services.
  • Install, configure, and provision workstations and virtual machines of multiple configurations.
  • Troubleshoot failures and accessibility problems.
  • Perform software upgrades and migration to new operating systems.
  • Perform information system security functions, including managing system security plans.
  • Draft standard operation procedures (SOP) to facilitate sustainment.
  • Monitor system performance and track usage, develop and deliver a trend analysis of system load, usage and response.
  • Perform low-level systems engineering and integration functions.
  • Support configuration management (CM) planning efforts.
  • Conduct IT training for personnel.
  • Maintain a log of received and issued IT devices and maintain an accurate tracking of device
  • custodians to include description, serial number and asset tag information for reporting, accounting and recordkeeping purposes.
  • Inspect incoming IT devices, conduct visual condition inspection, document any damages to equipment and notify government lead.
  • Retrieve and issue IT devices, provide equipment staging support.
  • Deliver IT devices to department and division office spaces using work devices, such as vehicles, hand trucks, moving cards or dollies.
  • Provide IT support with NMCI and RDT&E NIPRNET and SIPRNET systems
  • Provide assistance for VTC support to include configuring, installing, maintaining, troubleshooting, scheduling usage, coordinating with other VTC sites, and accrediting the VTC systems at SPAWAR SSC PAC, Pearl City, Hawaii.
  • Maintain and configure the Tandberg Media Processing System (MPS).
  • Research VTC systems for updates and upgrades.
  • Maintain current version/release of authorized Tandberg/Polycom software, to ensure smooth operation of VTC systems.
  • Provide VTC installation support by troubleshooting and performing system tests.
  • Identify and resolve configuration problems with hardware and software components to ensure operational availability of VTC systems.
  • Maintain current documentation of the VTC network and application software



  • Please note: Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.


To be successful in this role, you must obtain the following: 

  • HS Diploma or GED equivalent required
  • Must have an active DoD Secret Security Clearance
  • Must be 8570 compliant and Hold an active Security Certification such as CompTIA Security+, CAP, CASP, CCSK, CISSP, CISM, OR CISA. 
  • At a minimum of three (3) years implementation, troubleshooting and maintenance experience with NMCI NIPRNET and SIPRNET IT systems.
  • At a minimum of three (3) years of experience with management of IT systems infrastructure and related processes.
  • At a minimum of three (3) years of experience with the install, configure and provision of workstations and virtual machines of multiple configurations.
  • At a minimum of three (3) years of experience conducting IT training for personnel.
  • At a minimum of twelve (12) months of experience with Video Teleconference (VTC) equipment to include configuring, installing, maintaining, troubleshooting, scheduling usage, coordinating with other VTC sites, and accrediting the VTC systems.
  • At a minimum of twelve (12) months of experience with maintenance and configuration of Tandberg Media Processing System (MPS).

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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