Serco Inc.

Customer Service Agent (Florida)

Recruiting Location : Location
Customer Service
Position Type
Security Clearance
Clearance Details
Yes - May Consider Occasional/Part Time Teleworking for this position

Position Description


If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Call Team Level 1 Agent will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, FL location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees.


Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.


Job Description


In the Call Team Level 1 Agent role you will:


The Call Team Level 1 Agent are expected to receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. Utilize authorized computer systems to gather and confirm information prompted by incoming calls. The successful candidate will be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.




To be successful in this role, you will have:

  • Must have at least a High School diploma.
  • 0-2 years of experience is required. 
  • At least six months to one (1) year of experience working in an office setting answering telephones, retail, etc., or in a similar setting, including demonstrated keyboard board skills, and verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers.
  • Some teleworking may be considered for this position.
  • Must have a Public Trust OR be able to obtain and maintain a Public Trust Clearance.

Hours range from 8 AM until 7 PM. Shifts vary, 8:00 AM-4:30 PM, 8:30 AM -5:00 PM, 10:30 AM-7:00 PM. (Will be required to work at least one 10:30 AM -7:00 PM shift a week). 


During the Covid Pandemic, teleworking is allowed.  However, you will be required to work onsite (occasionally), once the office is cleared to return back to the office.  


If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!


Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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