Serco Inc.

Benefits Administrator (Entry Level)

Recruiting Location : Location
Position Type
Security Clearance

Position Description


If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, FL. location.  Bring your expertise and collaborative skills to make an impact toward servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.


You will be part of a 40 members team that work closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work and will report directly to a Task Lead. 


In the Benefits Administrator role you will: 

  • Performs routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents; entering data into PBGC systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; conducting quality reviews to ensure work meets quality standards; and handling complex or sensitive case processing or customer matters.
  • Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.
  • Ensures work is processed in a timely fashion according to the requirements of the specific business function assignment.
  • Communicates effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.
  • Works under immediate supervision and reports to a supervisor. Relies on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.
  • Strong analytical skills.
  • Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees
  • Attention to detail and strong organizational skills.
  • Strong customer service skills.
  • Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.
  • Commitment to excellence in all work situations.
  • Working knowledge and experience of computer applications, including MS Office, and/or business office systems.
  • Multi-tasking and prioritizing competing deadlines.
  • Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.
  • Communicating effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.

Office location is in Doral, FL.  Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work will be required for this position once safety restrictions are lifted.



To be successful in this role, you will have:

  • An Associates Degree.
  • Two (2) years of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc.
  • Three (3) years of progressive experience may be substituted for a degree.
  • Must be able to obtain and/or maintain a Public Trust security Clearance.
  • Must be located in or around Doral, Florida.

Office location is in Doral, FL.  Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work will be required for this position once safety restrictions are lifted.


If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!


Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


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