Serco Inc.

USMCR Psychological Health Outreach Counselor II - New Orleans, LA

Recruiting Location : Location
US-LA-New Orleans
Position Type
Security Clearance
Yes - May Consider Occasional/Part Time Teleworking for this position

Position Description

Serco is a dynamic, progressive company that values teamwork and mutual support. Our U.S. Marine Reserve Psychological Health Outreach Program (PHOP) staff must be willing and able to learn quickly and be comfortable working independently in a fast-paced environment.


All of the responsibilities listed below are considered essential functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well as consultation to Home Training Center (HTC) and Naval Operational Support Center (NOSC) leaders. This position is a hybrid serving USMCR.


In this role, you will:

  • Conduct behavioral health screenings with Reservists and eligible Family Members to determine current psychological health needs.
  • Link at Reservists and their Family Members to “good fit services” based on identified needs.
  • Maintain accurate and timely case notes to document all service encounters.
  • Prepare outreach materials such as flyers, brochures and newsletters to educate clients on a wide spectrum of psychological health topics and resources.
  • Provide briefings and consultation to Reservists, Family Members and high-level military leaders.
  • Attend Meetings as required/requested, including staff meetings, training workshops and community meetings.
  • Coordinate with regional site lead and team members to ensure all program data required for reporting purposes is provided in a timely manner.
  • Travel one to two times a month on weekends to various HTCs and NOSCs throughout the region.
  • This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens.


To be successful in this roll, you will have:

  • Candidate must be independently licensed at the highest level in any US State as a LCSW/LICSW, LMFT, LMHC, LPC.
  • Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification.
  • Applicants must successfully undergo a background investigation (National Agency Check).
  • Ability to work autonomously and as a member of a team.
  • Ability to effectively manage multiple tasks and priorities.
  • Professional oral, written, and telephone communication skills.
  • Needs to be able to rely on instructions, pre-established guidelines, experience, and judgment to perform functions on the job.
  • Must be computer literate and have experience conducting internet research, utilizing case management databases, and Microsoft programs such as outlook, word, excel and PowerPoint. 
  • Experience with telephonic email and assessment services as with Employee Assistance Programs (EAP) is a plus.
  • Must obtain and maintain American Heart Association Basic Life Support for Health Care Providers OR the American Red Cross’ CPR for the Professional Rescuer certification.
  • Knowledge of military culture preferred.
  • Candidate must be available for weekend travel 1-2 times per month.

Additional desired experience and skills:

  • Position requires a Master’s Degree in Social Work, Psychology, or related behavioral health or clinical degree and 2 years of professional experience.
  • NACI Security Clearance required


If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!


Military Veterans and Spouses encouraged to apply.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


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