Serco Inc.

Technical Writer

Recruiting Location : Location
Position Type
Security Clearance
Yes - May Consider Occasional/Part Time Teleworking for this position

Position Description

Serco IP Services, part of Serco North America, is seeking a Business Analyst for Intellectual Property Services (IPS) and Records Services (RS) who supports multiple patent processing lines of business.


The Technical Writer will gather information from users, developers, and other stakeholders to document software feature requests and proposed software functionality, ensuring effective communication across stakeholder groups so that the end product meets user needs. The ideal candidate would operate effectively independently within a cooperative team environment. This is an ideal job for a candidate who would like to make significant contributions to the patent industry while working in a hybrid/remote work environment based in the beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia.


In this Technical Writer role, you will:

  • Work both independently and collaboratively with Trainers and other stakeholders to develop user documentation and training that ensures users understand changes to patent processing software they rely on for their daily work. 
  • Maintain manuals, policy documents, training materials and similar content so that it consistently reflects current features, policies, and best practices.
  • Write standardized material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures.
  • Acquire an understanding of the work performed by various end users to understand how software functions to support specific work activities and overall business needs
  • Engage multiple stakeholders, recognize different perspectives
  • Prepare written descriptions and visualizations of requested software features
  • Represent users in discussing desired software functionality with developers, correct assumptions of developers and users
  • Test software prototypes for expected functionality; provide clear written and verbal descriptions of observed issues to developers
  • Create user guides and related documentation to support new software releases
  • Prepare and maintain policy and process documents to support other areas of the organization
  • Conduct training and work with Training staff to ensure effective curricula


To be successful in this Business Analyst role, you will have:

  • Bachelor’s Degree or equivalent 
  • 2 years related experience
  • Degree in science or engineering, IT, business, technical writing, education, or related fields is desirable
  • Familiarity with software development and IT concepts and practices is desirable
  • Travel: Some travel may be required



  • Prior experience working with IT or technical teams is desirable
  • Prior experience with or knowledge of patents is desirable
  • Excellent verbal and written communication skills
  • Excellent documentation and technical writing skillsCuriosity: ability to ask questions and listen; see issues from multiple perspectives; problem solving
  • Familiar with standard concepts, practices, and procedures within a technical work environment.
  • Confidence working with technical experts outside your field of expertise
  • Attention to detail
  • Strong organizational skills
  • Work within / manage to timelines


Security Clearance: Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. EOE M/F/D/V


If you are interested in supporting and working with USPTO and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements.


Positions supporting US Federal contracts located within the continental United States (including corporate support positions): Pursuant to Executive Order 14042 (Ensuring Adequate COVID Safety Protocols for Federal Contractors), Serco requires covered employees and new hires, whether working at a customer site, working remotely, or working in a Serco facility, to be fully vaccinated (two weeks from last/only inoculation) by January 4, 2022 and provide valid documentation of their vaccination status (except in limited circumstances where an employee is legally entitled to an accommodation).


Canada, state/provincial or OCONUS based contracts and positions: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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