Serco Inc.

Communications Information Systems (CIS) Technician

Recruiting Location : Location
CA-NL-Goose Bay
Information Technology
Position Type
Security Clearance
Reliability Status
No - Teleworking not available for this position

Position Description

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.

As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.   Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.

You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

In this role, you will:

  • Perform Preventive and Corrective maintenance of Airfield equipment.
  • Perform Preventive and Corrective maintenance of Comms and IT equipment and software.
  • Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
  • Ensure all equipment, renovations and installations conform to DND requirements as specified in contract statements of work, work requests and directives and meet applicable standards. This includes work by contractors, DND civilian employees and military personnel. Act as a technical advisor for CIS equipment.
  • Setup and operate all specialized and standard test equipment to diagnose, test and analyze the performance of electronic equipment.
  • Assist in the performance of in-service engineering functions and participate in studies of related equipment, maintenance schedules, future requirements, sources of equipment failures and system safety.
  • Participate with DND personnel, civilian employees, and contractors regarding equipment installation, operation and maintenance, including computer hardware and software, support equipment and the collection of data.
  • Investigate unusual maintenance problems and keep the CIS Supervisor aware of any change in equipment serviceability status.
  • Participate in equipment training, seminars, conferences, and meetings as required.
  • Participate in Inventory of spare parts and identify shortages to CIS Supervisor.
  • Perform serviceability testing and provide operational instruction on Comms and IT equipment for short term loan to users.
  • Identify problem areas and inform CIS Supervisor.
  • Become knowledgeable on all airfield systems, Comms systems and IT equipment.


To be successful in this role, you will have:

  • College diploma or equivalent training and experience in Electronics Technology.
  • Minimum of five years’ experience with Airfield Telecommunications, Radar, Navigational Aids, and/or Comms and IT equipment.
  • Possession of a valid Class 5 NL Driver’s license.
  • Possession of or the ability to obtain and maintain a Ramp Defensive Driving Course (DND/RDDC) certification to operate vehicles on the airfield is required.
  • Ability to obtain and maintain Secret Level II security clearance is required.
  • Ability to successfully pass a pre-employment drug and alcohol screening test. 


Hourly Rate: $47.59     Hours per week: 37.5 hours  


Serco has had a significant, stable presence in Canada for several decades - anchored in the defence space by our contract to provide comprehensive air navigation and base management services at 5 Wing Goose Bay, Labrador. If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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