Serco Inc.

Knowledge & Information Management Analyst

Recruiting Location : Location
Information Technology
Position Type
Security Clearance
No - Teleworking not available for this position

Position Description

If you love high profile and challenging projects supporting the USAFCENT - Serco has a great opportunity for you! This Knowledge & Information Management Analyst assists AFCENT Chief of Staff in executing knowledge and information management activities in accordance with USAFCENT Knowledge Management Plan and will also develop and support USAFCENT SharePoint sites at the direction of the Chief of Staff on NIPR, SIPR, and JWICS domains.


Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our air force.


United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia.


Visit these links for more information about how Serco supports AFCENT  and our Veterans


The team has been recognized by the USAFCENT and the industry for their outstanding contributions to the contract and program.


In this role as a Knowledge & Information Management Analyst, you will:

  • Be responsible to provide training to the staff on SharePoint administration and coordinate for appropriate access to USAFCENT SharePoint sites. 
  • Provide Knowledge and Information Management support to the staff Directorates at the direction of the Chief of Staff. This includes creating SharePoint sites, training Directorate personnel, and coordinating for applicable access to Directorate information.
  • Maintain document libraries and archives of key USAFCENT information on SharePoint.
  • Create and manage deliberate information flows throughout the staff. This includes email distribution lists, consolidated SharePoint dashboards, and Tasker Management Tool workflows.
  • Serve as Tasker Management Tool Augmentee (see PWS 4.48) for the USAFCENT staff. Be capable of creating, routing, answering, and troubleshooting all tasks on the Tasker Management tool at the Directorate level.
  • Oversee updates to the USAFCENT Knowledge Management Plan. This includes drafting, incorporating inputs, and editing the document on behalf of the Chief of Staff.
  • Teach Knowledge Management principles to USAFCENT staff. Ensures understanding at all levels of the organization.
  • Develop and support USAFCENT staff Business Rules and Air Force Forces (AFFOR) Staff Officer Handbook. Conduct routine inputs at direction of the Chief of Staff.
  • Develop multi-platform, multi-public message dissemination plans as directed by the Chief of Staff.


To be successful in this Knowledge & Information Management Analyst role, you will have:

  • Associates Degree
  • Secret Clearance
  • Two years’ experience in the use of Microsoft Office applications/e-mail systems or the equivalent.
  • Two years’ experience working with Microsoft SharePoint application and managing military sites.
  • Three years’ experience working with tasker management system at a component staff or higher.
  • Three years’ experience on a NAF or component command staff or higher level.
  • Possess and maintain a DoD 8570 IAT Level 1 certification


  • Information Technology Infrastructure Library (ITIL) Certification desirable.


If you are interested in supporting and working with USAFCENT and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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