Serco Inc.

Senior Systems Administrator

Recruiting Location : Location
Information Technology
Position Type
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
No - Teleworking not available for this position

Position Description

If you enjoy working in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada


You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services.


We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.

Purpose of the Job:


Responsible for troubleshooting all system and network related problems while working jointly with the other Application SMEs. This position will be working closely with infrastructure team and with our cloud/hosting providers in supporting mission-critical systems and network environment.


Responsible for troubleshooting and resolving all system related problems. This position will be also responsible for the configuration, deployment and management of servers located at multiple Data centres. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment.


Primary Duties and Responsibilities:

  • Define IT Road map for overall Systems (Servers, OS, environment)
  • Manage the overall Data centre operations related with all systems including Servers, UCS, etc
  • VMware, V centre environment, able to configure, configure, deploy and manage
  • Windows servers environment (2012 R2, 2016) configure, deployment and management
  • Redhat RHEL 7.9, 8.x servers configure, deploy and manage
  • F5 Load balancing day to day management, troubleshooting
  • Kace system management for end Points
  • Management of EMC Data Domain backup systems using Avamar
  • Management of EMC Unity Storage solution
  • Manage Cisco AMP
  • Manage Cisco Tetration
  • Symantec AV server management
  • SIEM related tasks management
  • Supporting Cisco Firepower firewalls
  • Supporting Cisco 9K switches
  • Troubleshoot system / network issues, and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.
  • Test and deploy necessary fixes and system/network upgrades in collaboration with partners and IT Support
  • Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures
  • Provide off-hour support to avoid any service impact to the customer.
  • Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer.
  • Write manuals for users to describe functionality, installation, and standard operating procedures.
  • Participate in team-based projects, many of which may be matrix managed.
  • Provide end-user support when required
  • Provide end-point support including but not limited to desktops, laptops, AIO, tablets & KIOSKs
  • Perform other technical duties as assigned.



    • A Bachelor's degree in Information Technology / Computer Science or related disciplines e.g. Engineering
    • Microsoft servers certification preferred
    • Cisco Certification preferred


    • Candidates with 8 to 10 years of experience in a similar role
    • Exceptional skills/talent troubleshooting systems (Windows servers and RHEL in enterprise environment)
    • 4-6 Experience with F5 load balancer
    • 4-6 years’ experience in Cisco HCI environment
    • Expert level experience in V centre, VM Ware, ESXi
    • Expert level experience with Dell EMC Data domain backups, Avamar
    • Expert Level experience with Dell EMC Unity Storage
    • Experience with Cisco Firewalls, switches and routers
    • LAN, WAN support and troubleshooting experience
    • Good understanding of highly available architecture and experience supporting mission-critical services.
    • Familiarity and experience supporting the Government of Ontario IT Standards (GO-ITS).
    • Ability to work under limited supervision.


Health & Safety:

  • Works in compliance with H&S rules and regulations.



  • Comply with Serco Canada Inc. policies and procedures
  • Performs other tasks as assigned. 


Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.


We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Serco Canada Inc. is an equal opportunity employer.


Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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