Serco Inc.

Indigenous Relations Manager

Recruiting Location : Location
Project/Program Management
Position Type
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Yes - May Consider Full Time Teleworking for this position

Position Description


Serco Canada Inc. is looking for a leader to oversee and liaise with various Indigenous organizations, industry partners and government agencies in support of Serco Canada Indigenous Benefits/Participation Plans. The role focuses on developing and executing Serco Canada’s Indigenous Benefits/Participation and Training Programs for operations, ensuring internal and external requirements are met; engage with indigenous communities and organizations, create indigenous benefits/participation plans, establish indigenous business arrangements and other related activities as required for business development strategies. 


This individual will develop strategies and plans for partnerships / teaming arrangements with Indigenous organizations and community-based groups in support of Serco Canada opportunity development. They will also Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System


Primary Duties and Responsibilities:

  • Develop, facilitate, implement and monitor the Serco Canada Indigenous Benefits/Participation Plan and Diversity and Inclusion strategy
  • Provide recommendations on specific Indigenous organizations or groups that may be best suited to bring specific capabilities and/or geographic coverage in support of broader Serco operational requirements
  • Develop and execute actionable plans to engage / retain specific Indigenous groups to Serco service delivery.
  • Develop and implement an Indigenous recruitment and retention Strategy in support of all Canada operations, business development initiatives and procurement strategy
  • Develop relationships with various levels of government and Indigenous Organizations through regular personal contact and meaningful engagement.
  • Support the design, development, delivery and management of diversity, GBA+, Social Procurement and Employment Equity initiatives.
  • Promote Indigenous successes at Serco workplace and in annual Indigenous Report and contribute to our annual Employment Equity Report.
  • Coordinate Serco Canada participation in Indigenous events, conferences, career fairs etc..
  • Assist with recruitment of Indigenous employees through contact with Indigenous groups and Indigenous employment registries.
  • Liaise with the relevant Indigenous groups to identify employment strategies, training opportunities, internships, or work placements.
  • Ability to lead workshops with various stakeholders and perform benefits mapping
  • Collaborate with the Program Management Office and the Indigenous Business Centres to promote Indigenous business communication and opportunities.
  • Work with HR to support project-based initiatives, as well as supplementing current improvement projects for streamlining Indigenous participation
  • Provide both internal and external communications support to Senior Management, including employee messaging, external branding and development of strategies to support indigenous business objectives.
  • Other related duties relevant to this position as may be required.



  • Ability to clearly articulate messages to a variety of audiences.
  • Ability to establish and maintain strong internal and external relationships.
  • Able to work cross functionally and effectively at all levels in an organization.
  • Must be a team player and able to work collaboratively with and through others.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Excellent collaborative leadership and organizational skills.
  • Strong degree of integrity and judgment.
  • Proven ability to meet deadlines and changing priorities.



  • Extensive experience working with Indigenous groups and knowledge of Indigenous cultures is required.
  • Post-Secondary training in Indigenous issues, human resources and/or business or an equivalent combination of related education and experience.
  • Exceptional communication skills, both written and verbal, with excellent active listening skills.
  • Excellent computer skills in MS Office Suite.
  • Possess a valid Driver’s License and ability to travel as required (up to 25%)
  • Ability to obtain and maintain required security clearance is required.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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