Serco Inc.

Fire Platoon Chief

Recruiting Location : Location
CA-NL-Goose Bay
Position Type
Security Clearance
Reliability Status
No - Teleworking not available for this position

Position Description

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.

As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.   Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.

You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

In this role, you will:

  • Provide management of emergency response activities to life or property threatening incidents.
  • Direct subordinate employees in performance of section tasks and responsibilities.
  • Ensure all crew members are current with their fitness, medical and training/certification requirements.
  • Manage, conduct, and participate in fire prevention and firefighter training programs.
  • Managing platoon inspection, testing, and maintenance of fire service vehicles, systems, and equipment.
  • Manage and conduct fire engineering programs.
  • Perform hands on work in support of section service delivery objectives.
  • Responsible for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
  • Ensure all assigned deliverables and other reports are completed accurately and on time.
  • Ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.
  • Communicate key business objectives to front-line staff.
  • Alcohol and Drug Tester - Conduct Alcohol and Drug Testing of Serco employees as per the A&D Policy.
  • Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
  • When required, perform the duties of TA Project Manager. Duties include but not limited to:
  • Act as main point of contact for all customer and Serco inquiries
  • Responsible to work with other Serco staff/management/PCC in order to coordinate the work between departments to complete project’s overall goal, includes the scheduling of staff and equipment
  • Proactively and frequently communicate with customer and applicable Serco departments re project status/any variation in originally projected scope/timeline/budget as well as how customer mandated changes impact original deliverable
  • Ensure all work orders associated with project are accurate and closed in a timely manner to allow for efficient billing and payment.
  • Other related duties relevant to this position as may be required.



To be successful in this role, you will have:

  • Must remain fit for work, take, and pass annual Firefighter medical
  • Participate in the annual physical fitness test.
  • Post- Secondary education.
  • Minimum five years’ experience as a firefighter.
  • Minimum three years’ experience as a supervisor of Firefighters.
  • Completion of TQ 6B course or IFFAC certification level II.
  • Annual ARFF re-certification in accordance with STANAG 7145 Minimum Core Competency
  • Comprehensive knowledge of strategies and tactics in various firefighting situations.
  • Ability and skill in all aspects of fire service management.
  • Ability to successfully pass a pre-employment drug and alcohol screening test.
  • Must provide Driver's abstract.
  • Good judgment and initiative in stressful and hazardous conditions.
  • Possession of a valid Class 3 NL Driver’s license with 9 air brake endorsement
  • Possession of or the ability to obtain and maintain a Ramp Defensive Driving Course (DND/RDDC) certification to operate vehicles on the airfield is required.
  • Ability to obtain and maintain an Enhanced Reliability security clearance is required. May be required to upgrade to Secret Level II (dependent upon customer’s security requirements).
  • Excellent computer skills in MS Office suite.
  • Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
  • Ability to evaluate risk and related mitigation strategies.
  • Contractual understanding of SOW and labour agreements.
  • Communicates effectively – able to articulate ideas in a clear and persuasive manner.
  • Supervises people effectively – follows through with performance management including objective setting, regular feedback and review.
  • Strong project management skills with the ability to work on and track multiple projects simultaneously.
  • Qualified EMR 2, IAW Province of Newfoundland and Labrador Standards.


            Hourly Rate: 44.88     hours per week: 42


Serco has had a significant, stable presence in Canada for several decades - anchored in the defence space by our contract to provide comprehensive air navigation and base management services at 5 Wing Goose Bay, Labrador. If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!


Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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