Serco Inc.

Master Trainer, MSEP

Recruiting Location : Location
Position Type
Security Clearance
Yes - May Consider Full Time Teleworking for this position

Position Description

Master Trainer, MSEP


If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.


Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.


Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.


You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. 


In this role, you will be responsible for:

  • Prepare staff training curriculum in accordance with policies and procedures, applying principles of adult learning theories
  • Deliver training in-person and virtually for staff, military spouses, active and potential partners, and other stakeholders as requested
  • Administer staff exams as required
  • Update training materials to reflect changes
  • Assist in operational planning and implementation
  • Assist supervisors, managers and QC Specialists in identifying and implementing corrective actions
  • Provide input to staff scripts and coaching packages
  • Remain current on resources available program staff and military spouses related to education, employment and wellness, sharing information across the enterprise
  • Assist staff in preparing standard and ad-hoc webinar and briefing materials
  • May provide information for social media and marketing materials
  • Enter data in a tracking system
  • Assist staff in preparing standard and ad-hoc webinar and briefing materials
  • Other duties may be assigned


To be successful in this role, you will have:

  • A bachelor’s degree in a relevant discipline, such as project management, instructional design, communications, business, education/adult learning, organizational leadership, human resources.
  • At least 3 years of experience in corporate teaching, training, human resources, and/or staff development related to the job description listed above.
  • Must be a United States (US) Citizen.
  • Must be able to obtain a favorable National Agency Check (NACI) (Desired – Active NACI)
  • Experience in teaching methodologies and tools, instruction, presentations, communications.
  • Highly skilled in effective communication both verbally and in writing with co-workers, management team, other departments, and vendors.
  • Skilled in problem-solving, critical thinking and decision-making.
  • Highly organized with an emphasis on attention to detail, timeliness, and accuracy.
  • Ability to work with minimum supervision as well as in a team environment, in a time sensitive environment and on several tasks simultaneously.
  • Committed to personal learning, and program continuous improvement freely communicating ideas and seeking the best overall output.
  • Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact.

Additional desired experience and skills:

  • Four (4) years of military program or corporate experience
  • Knowledge of the mobile military culture and lifestyle
  • Military leadership experience is a plus.
  • Strong track record of exceeding key performance metrics (KPI) and service level agreements (SLA).
  • Ability to work in a collaborative environment with remotely located team members.
  • An active DoD Secret Level Security clearance is preferred.

Work Location: REMOTE/Nationwide


Status: Full-Time


If you are interested in supporting and working with our military and military spouses and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!


This potential new work is scheduled for the final quarter of 2022, and we would like to speak with you now.


**Serco Inc. is using this posting to identify qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. **


Military Veterans and Spouses encouraged to apply!



Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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