Serco Inc.

IT Helpdesk Support Intern

Recruiting Location : Location
Position Type
Security Clearance
No - Teleworking not available for this position

Position Description

Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.


Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2023 internship opportunities are available throughout the U.S. and Canada, beginning on May 22nd and concluding on August 11th, with 1 week off July 3rd-7th. You will work with your manager to identify the best working schedule for you, working no more than an average of 36 hours a week with the added perk of half-days on Fridays.


In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company to better prepare you for a full-time career. Furthermore, we believe great ideas come from all levels of the company! Each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.


STEP Program Benefits include:

  • Paid, accredited internship with possibility of attaining college credit (~3 credits)
  • Half days on Fridays
  • Paid training sessions covering a wide variety of professional development topics – resume building, presentation skills, operational excellence, and more!
  • Networking & mentoring opportunities with upper management/Senior Sponsors

Is this the internship opportunity for you?

  • Do you want to use your IT coursework and skillsets to provide high-visibility technical support?
  • Do you want to gain further exposure in the IT field?
  • Are you a self-motivated thinker who works well in fast-paced environments?

If your answer to these questions is “Yes,” the IT Helpdesk Support Intern position is an excellent opportunity for you! By performing as the primary IT technical point of contact for the Executive VIP Team, you will both discover your place at Serco this summer and have a lasting impact on our organization.


Serco Inc., has a highly engaged desktop technical team supporting our over 9000 employees using cutting edge technologies. This Help Desk Support role will be based at our Herndon, VA Headquarters location and will provide IT assistance and technical support to the Executive VIP Team.  This position will support and maintain organizational computer systems, desktops, and peripherals; that includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.  This role will troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.


As the IT Helpdesk Support II Intern, you will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.


Over the course of the summer, you will network and interface with our IT department staff along with working side by side with the Information Technology Field Service (ITFS) Team members.  You will report to David Clinton who leads this team ITFS initiative with 20 years of service with Serco in conjunction with extensive IT background experience.


In this role you will:

  • Perform as the primary technical IT point of contact to assist and provide technical support to the Executive VIP Team.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. 
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. 
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. 
  • Ensure that desktop connections, (i.e., network jacks are in proper working order)



To be successful in this role, you will have:

  • Currently pursuing a bachelor’s degree from an accredited college or university.
  • Preferred fields of study: Computer Science, Computer Information Systems, or a related field of study.
  • Ideal candidates are rising juniors, seniors, or Spring 2023 graduates.
  • Strong customer service orientation.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • This position is contingent on your ability to pass a background check and drug screen.

This role is also best suited for the following additional skills:

  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.

If you are interested in furthering your knowledge, skill level in IT helpdesk support and working with a passionate, high-visibility team, then submit your application now for immediate consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).


To review Serco benefits please visit:


If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email


COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).


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