Serco Inc.

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ID 36781
Work Location US-VA-Herndon
If you love high profile and challenging position working on Database projects supporting our Corporate department and Centers for Medicare and Medicaid (CMS) customer, then Serco has a great opportunity for you!  This Database Analyst will be on a dynamic team, supporting our CMS and Corporate division in our Herndon, VA location.  Bring your expertise and collaborative skills to make an impact towards your career.  Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.  You will be part of a 30+ member team that works closely with the customer and other Serco teams to deliver quality systems.  The IT manager of application development leads this team with over 10 years’ experience managing teams across technologies and locations, re-engineering applications, migrating applications from old legacy platform to newer ones, adopting cloud strategies, coordinating with vendors and third party consultants. The team has received an Excellent rating and has been recognized by the Department of Health and Human Services for their outstanding contributions to the contract and program. In this role, you will:- Identifies data sources, constructs data decomposition diagrams. - Able to provide data flow diagrams and document the process. - Can write code for database access, modifications and constructions including Stored Procedures. - Should be familiar with SSIS Package or similar tool (s).- Can perform variety of complicated tasks related to Database Systems / process.- Assist with schema design, code review and SQL query tuning. - Easily design and implement a business process into functional and efficient code. - Expert in SQL - Provide guidance and support to other developer. - Proactively and regularly make recommendations for system improvements. - Great interpersonal and communication skills. - May lead and direct the work of others. - Typically reports to a project leader or manager. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
ID 36835
Work Location US-TX-San Antonio
Join Serco as a HERO Dispatcher in San Antonio, Texas!This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.  You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.  In this role, you will: - Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Log potential and confirmed incidents, construction and maintenance closures using ITS software.- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information- Complete the initial and “on-the=job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager. To be successful in this role, you will have: - Have at least six months customer support or equivalent experiencewithin the last three years.- High School diploma- Available to work various shifts, weekends, and holidays- Able to speak English language (fluent Spanish is plus) This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration. 
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-San Antonio
ID 35329
Work Location US-VA-Herndon
Serco is looking for a Junior Subcontracts Administrator to join our growing team in Herndon, VA. The Subcontracts Administrator is focused on ensuring compliance with prime contract requirements.   Duties to include but not limited to:- Conducts competitions for supplies and services.- Reviews Prime and subcontract documents and correspondence as part of the analysis of incoming bid requests and develops preliminary subcontract terms and conditions.- Participates in negotiations with existing or prospective suppliers.- Monitors subcontractor performance to ensure cost and technical objectives are being met.- Recommends appropriate activities to resolve performance difficulties.- Request amendments or modifications to subcontracts as required.- Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. 
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
ID 36645
Work Location US-DC-Washington
If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you! This Mid-Level Network/Cybersecurity Engineer will be on a dynamic team, developing network and cybersecurity solutions for the Navy's newest shipbuilding program (Frigate). Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors and help define the future cybersecurity architecture of the Navy. Serco supports the US Navy as a prime for their Engineering Services Support contract to which supports the FFG(X) shipbuilding program. Serco is the engineering support lead for the Government Program Manager and is responsible for working with the Government agents and the shipbuilder to deliver the US Navy's first new start shipbuilding design in more than 40 years.  You will be part of a ~50-member team that works closely with the client, the shipbuilder, and other Serco teams to deliver quality systems engineering solutions and network architecture designs to balance the needs of the Fleet and the program office. Dr. John Sahlin [LinkedIn profile] leads this team with over 25 years’ experience supporting commercial and US Navy clients.  In this role, you will: - Design and develop network architecture products for FFG(X) baseline network. - Contribute in all phases of the development lifecycle - Review current shipbuilder design for network architecture and provide redlines updates to design documentation- Contribute to development of detailed network engineering and cybersecurity design documentation, including (but not limited to): Block Wire Diagrams, Device Interconnect Drawings, Access Control Lists, Ports/Protocols/Services Lists- Analyze and interpret design details provided by PEO C4I and Shipbuilder to develop Fleet solutions- Coordinate design decisions among Government Program Office, Technical Warrant Holder, and Shipbuilder - Support valuation of alternative approaches and provide recommendations to Government
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
ID 35637
Work Location US-KY-London
Serco’s General Clerk II at our London, KY location, supports the Federal Government Affordable Care Act and through the dedication of our employees, they help consumers as they enroll in affordable health insurance and insurance affordability programs.  Serco is a leader in health care services that support vital government programs and enhance the experience and outcomes of consumers. In partnering with Federal agencies and State governments Serco has set the standard of excellence for large-scale, high-volume programs and solutions that deliver vital citizen services in areas including healthcare and retirement benefits to millions of Americans. Serco focuses on the customer experience that aligns government services with heightened expectations of citizens to achieve excellent and convenient customer service.In this position as a part of this amazing team, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. These clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.You will provide telephone and computer support by following specific scripts and guidelines and you will be seated at a computer for the majority of your shift.  This position is on a Federal U.S. Government contract which will require candidates to pass a background investigation and drug screen.  Medical marijuana cards are not acceptable.Specific responsibilities you will perform:- Post information to agency records and modify forms or records.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change- Additional duties as assigned.Available schedules:- Sunday - Thursday - 6:30 AM-3:00 PM- Tuesday - Saturday - 6:30 AM-3:00 PM- Sunday - Thursday (Monday-Thursday 3:30 PM-12:00 AM, Sunday 9:30 AM-6 PM)- Tuesday - Saturday (Tuesday-Thursday 3:30 PM-12:00 AM, Friday 1:30 PM- 10:00 PM, Saturday 9:30 AM-6 PM) - Working weekends are mandatoryThis position has the flexibility to be onsite or a temporary telecommuting position. However, you will participate in some in-person training on site and need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee (not required if you desire to work onsite), you must meet the following requirements:- You must be able to commute to the Serco office in London, KY and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-London
ID 35636
Work Location US-OK-Lawton
Serco’s General Clerk II at our Lawton, OK location, supports the Federal Government Affordable Care Act and through the dedication of our employees, they help consumers as they enroll in affordable health insurance and insurance affordability programs.  Serco is a leader in health care services that support vital government programs and enhance the experience and outcomes of consumers. In partnering with Federal agencies and State governments Serco has set the standard of excellence for large-scale, high-volume programs and solutions that deliver vital citizen services in areas including healthcare and retirement benefits to millions of Americans. Serco focuses on the customer experience that aligns government services with heightened expectations of citizens to achieve excellent and convenient customer service.In this position as a part of this amazing team, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. These clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.You will provide telephone and computer support by following specific scripts and guidelines and you will be seated at a computer for the majority of your shift.  This position is on a Federal U.S. Government contract which will require candidates to pass a background investigation and drug screen.  Medical marijuana cards are not acceptable.Specific responsibilities you will perform:- Post information to agency records and modify forms or records.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change- Additional duties as assigned.Available schedules:- Sunday - Thursday - 6:30 AM-3:00 PM- Tuesday - Saturday - 6:30 AM-3:00 PM- Sunday - Thursday (Monday-Thursday 3:30 PM-12:00 AM, Sunday 9:30 AM-6 PM)- Tuesday - Saturday (Tuesday-Thursday 3:30 PM-12:00 AM, Friday 1:30 PM- 10:00 PM, Saturday 9:30 AM-6 PM)- Working weekends are mandatoryThis position has the flexibility to be onsite or a temporary telecommuting position. However, you will participate in some in-person training on site and need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee (not required if you desire to work onsite), you must meet the following requirements:- You must be able to commute to the Serco office in Lawton, OK and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OK-Lawton
ID 35635
Work Location US-AR-Rogers
Serco’s General Clerk II at our Rogers, AR location, supports the Federal Government Affordable Care Act and through the dedication of our employees, they help consumers as they enroll in affordable health insurance and insurance affordability programs.  Serco is a leader in health care services that support vital government programs and enhance the experience and outcomes of consumers. In partnering with Federal agencies and State governments Serco has set the standard of excellence for large-scale, high-volume programs and solutions that deliver vital citizen services in areas including healthcare and retirement benefits to millions of Americans. Serco focuses on the customer experience that aligns government services with heightened expectations of citizens to achieve excellent and convenient customer service.In this position as a part of this amazing team, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. These clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.You will provide telephone and computer support by following specific scripts and guidelines and you will be seated at a computer for the majority of your shift.  This position is on a Federal U.S. Government contract which will require candidates to pass a background investigation and drug screen.  Medical marijuana cards are not acceptable.Specific responsibilities you will perform:- Post information to agency records and modify forms or records.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change- Additional duties as assigned.Available schedules:- Sunday - Thursday - 6:30 AM-3:00 PM- Tuesday - Saturday - 6:30 AM-3:00 PM- Sunday - Thursday (Monday-Thursday 3:30 PM-12:00 AM, Sunday 9:30 AM-6 PM)- Tuesday - Saturday (Tuesday-Thursday 3:30 PM-12:00 AM, Friday 1:30 PM- 10:00 PM, Saturday 9:30 AM-6 PM)- Working weekends are mandatoryThis position has the flexibility to be onsite or a temporary telecommuting position. However, you will participate in some in-person training on site and need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee (not required if you desire to work onsite), you must meet the following requirements:- You must be able to commute to the Serco office in Rogers, AR and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Administrative/Clerical
Position Type
Seasonal
Security Clearance
None
Recruiting Location : Location
US-AR-Rogers
ID 36837
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Customer service agents are responsible for assisting and conducting examinations for Security Guard Testing, and Verbal Proctor and Observation Car driver. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Wage rates for customer service agent positions are $16.40 per hour.Purpose of the Job: • To provide support to the SGT examination process.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.• To assist in the smooth and efficient administration of examinations.• Drive the observation car for M2 exit road tests, if applicable Primary Duties and Responsibilities:• To support the invigilation of the weekly, weeknights and weekend SGT operations of examination centers by being familiar with the policies and procedures demonstrated within the training received.• This includes setting up examination rooms and laying out the examination materials in accordance with strict procedures; assisting test takers prior to start of the examination by directing them to their seats and advising them about personal possessions permitted in the examination rooms, responding to administrative requests (i.e. no test content inquiries).• Closely following and enforcing exam procedures and regulations; checking attendance prior to examinations, validating ID’s(i.e. 2 pieces of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).• Supervising test takers leaving examination room, ensuring they do not remove equipment or exam material from the room, ensure no talking during the exam sitting, collecting exams and material after completion and reporting incidents of misconduct; handle irregularities in accordance with strict procedures.• Set up headsets for class M road tests; i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.• Ensuring vehicle maintenance prior to examination, if applicable.• To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant.Skills:• 1-4 years of customer service experience in a service environment is preferred.• Valid class “G” of licence is required. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence. Must have and maintain an acceptable driving record.• Intermediate-level computer skills in Microsoft Office are required.• Touch-typing and data entry.  We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa
ID 36823
Work Location CA-ON-St. Catharines
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Wage rates for Driver Examiner positions range from $22.76 to 27.18 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-St. Catharines
ID 36826
Work Location CA-ON-Peterborough
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Peterborough
ID 36794
Work Location US-CA-San Diego
The Warehouse Specialist shall be responsible for collecting, receiving, handling, transporting, processing, and preparing HM for storage and/or transporting. The Warehouse Specialist works in a warehouse setting and is involved in handling Hazardous Material (HM) that may be flammable, caustic, toxic, and or explosive. The Warehouse Specialist receives, stows, inventories, selects, and delivers HM to designated customers. Performs checks on HM storage facilities and lockers to ensure proper storage, segregation and physical separation of incompatible material, and shelf-life management.  As directed, performs a variety of warehousing duties, which require an understanding of the establishment’s hazardous material storage plan. Work involves most of the following: - Verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious damages- Routing materials to prescribed hazardous storage methods- Rearranging and taking inventory of stored materials- Examining stored materials and reporting deterioration and damage- Removing material from storage and preparing it for delivery or shipment to include hazardous material certification. - Operates hand or powered trucks in performing warehousing duties. - Loads and offloads transportation devices.  May require successful completion of OSHA compliance training and Hazardous Materials Preparer Certification IAW Defense Transportation Regulation (DTR) Part II, Cargo Movement, Chapter 204-7, Training and DLAI 4145.3 Preparing Hazardous Material for Military Air Shipment, prior to the beginning of full performance. Uses HMMS and other Government-Furnished Data Systems in the performance of the requirements.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CA-San Diego
ID 36815
Work Location US-FL-Panama City
Serco is seeking an energetic candidate that is eager to start a career as a Program Analyst. This role would afford you the opportunity to be on-site in support of our Navy customers to aid in the financial management, planning, and procurement process.  If you're looking to be part of a dyanmic team, Serco has a great opportunity for you!  Essentioal Job Functions:- Track spreadsheets and assembles presentation material for Navy leads.- Process Navy procurement processes and financial tracking.- Process Government Purchase Card for procurements.- Prepare reports and complile data for review.- Provide analytical trends to staff as needed.- Report all data inconsistancies.- Performs a variety of tasks with general supervision.
Category
Other
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-FL-Panama City
ID 36797
Work Location US-DC-Washington
Position Summary:Serco is seeking the ideal candidate to provide program support to our PMS-ES system.  Below are the types of tasking involved with PMS-ES.- Grant access to folders and files in File Exchange for new or reactivated users- Review and update access to File Exchange Folders and update tracking spreadsheet- Create new File Exchange Folders Upon Request- Weekly comparison between 6-week outlook of shipyard data deliverables and the Contract Compliance Verification (CCV) List- Create all new occurrences that need to be added into CCV and update due dates to reflect due date delays approved by Government- Research any inconsistencies between the tracking spreadsheet and what is currently in CCV- Update System Scrub information to keep the spreadsheets up to date- Periodic Correspondence Review to ensure Government correspondence in closed out in timely manner within PMS-ES.- Review Shipyard Contract Modifications that modify the contractual ship specification and/or shipyard data deliverables.- Record Action Items for pending Request for Proposal for new ship contract associated with T-AO shipbuilding programs
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
ID 36366
Work Location CA-ON-Orangeville
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Orangeville
ID 36365
Work Location CA-ON-St. Catharines
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-St. Catharines
ID 36364
Work Location CA-ON-Oakville
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oakville
ID 36363
Work Location CA-ON-Brockville
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job: • Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.Skills:• 1-4 years of customer service experience in a service environment is preferred.• Valid class “G” of licence is required. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must have and maintain an acceptable driving record.• Intermediate-level computer skills in Microsoft Office are required.• Touch-typing and data entry. The succesful candidate will be required to be Bilingual in French and English.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brockville
ID 36362
Work Location CA-ON-Mississauga
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
ID 36361
Work Location CA-ON-Mississauga
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
ID 36347
Work Location CA-ON-Chatham
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Chatham
ID 36346
Work Location CA-ON-Mississauga
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
ID 36345
Work Location CA-ON-Mississauga
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
ID 36344
Work Location CA-ON-Kitchener
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
ID 36342
Work Location CA-ON-Toronto
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
ID 36341
Work Location CA-ON-Toronto
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
ID 36340
Work Location CA-ON-Scarborough
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Wage rates for customer service agent positions range from $19.39 to $24.03 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits. We also offer a matched Retirement Savings Plan (RSP).**This position includes a mandatory Saturday Shift.** The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job: • Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.Skills:• 1-4 years of customer service experience in a service environment is preferred.• Valid class “G” of licence is required. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must have and maintain an acceptable driving record.• Intermediate-level computer skills in Microsoft Office are required.• Touch-typing and data entry.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
ID 36339
Work Location CA-ON-Scarborough
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Wage rates for customer service agent positions range from $19.39 to $24.03 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits. We also offer a matched Retirement Savings Plan (RSP).**This position includes a mandatory Saturday Shift.** The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job: • Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.Skills:• 1-4 years of customer service experience in a service environment is preferred.• Valid class “G” of licence is required. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must have and maintain an acceptable driving record.• Intermediate-level computer skills in Microsoft Office are required.• Touch-typing and data entry. The succesful candidate will be required to be Bilingual in French and English.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
ID 36545
Work Location CA-ON-Brampton
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a Driver Examiner with Serco Canada you will be based out of one of our 56 Ontario DriveTest Centres. We are looking for positive and professional team players who enjoy working with the public in a high energy and dynamic environment! We have created challenging and rewarding job opportunities here at Serco Canada.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Examines applicants through a road test to determine applicant’s abilities in the mechanics and handling of vehicles. Notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination result and details regarding errors, as well as areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. Conducts M2, M, and controlled class tests; observes and assesses riding habits, skills and demonstrated ability in the operation of vehicles. Enters road test results into a system/computer. This is a trainee job.Typically, our employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilities
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brampton
ID 36833
Work Location CA-ON-Scarborough
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Wage rates for Driver Examiner positions range from $22.76 to 27.18 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
ID 36787
Work Location CA-ON-London
Setting up examination rooms and laying out the examination materials in accordance with strict procedures; assisting test takers prior to start of the examination by directing them to their seats and advising them about personal possessions permitted in the examination rooms, responding to administrative requests (i.e. no test content inquiries). Closely following and enforcing exam procedures and regulations.  Ensuring vehicle maintenance prior to examination, if applicable. To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
ID 36099
Work Location US-DC-Washington
Serco supports the US Navy NAVSEA Contract with their Surface Ship Modernization Program which leads and integrates all surface ship modernization policy, planning, and execution. Our team is responsible for the integration of surface ship modernization and manages modernization planning and execution. As the ship platform manager, this program oversees all facets of surface ship modernization advanced planning of surface ship availabilities, integration of new technologies, the overarching contract strategy , and planning yard functions. You will be a part of a nice size team that works closely with our Customer and other Serco teams to deliver quality systems. Bernerd Zwahlen has lead this team for more than 5 years; he possesses 20 years' experience supporting ship yard modernization; and is a Navy veteran. This team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program Position SummaryProvides acquisition support to NAVSEA by coordinating the flag-level approval of required documentation for complex acquisition requirements, and, developing acquisition plans and requests for proposals (RFP) for US Navy surface ship modernization, availabilities, and contracting projects. Works with the Acquisition Director and team to determine procurement strategies to effectively meet program needs in accordance with cost, schedule, and technical requirements.   Duties and ResponsibilitiesDevelops initial drafts of required documentation in support of the NAVSEA acquisition planning efforts for maintenance, repair, and modernization of non-nuclear surface ships, including US Navy cruisers, destroyers, and amphibious class ships. Develops procurement initiation documentation, including request memoranda, Statements of Work, supply lists, personnel qualifications, justifications, and modifications. Tracks and monitors the writing, proofreading, coordination, and routing for flag-level approval of acquisition documents, including:  acquisition plans (AP), source selection plans (SSP), solicitations and request for proposals (RFP). Responsible for coordinating with internal and external stakeholders, comprehensive data analysis, development of products to include senior level briefings, memos, white papers, contract documentation for Coast-Wide solicitation, action tracking and other duties as assigned in support of acquisition efforts.  Responsible for ensuring all products are cross-functionally aligned with internal and external stakeholders. Ensures Acquisition PAPM Director and Integration PAPM have all necessary briefs prepared for leadership and have all documents necessary prior to meetings.  Performs statistical analysis on acquisition milestones to determine deficiencies/efficiencies in solicitation procedures and determine what procedures can be made more efficient to get availabilities awarded on-time and to leverage current efficiencies found in future availabilities. Conducts financial trend analysis, life cycle acquisition tracking, including data entry, file maintenance, and data retrieval and reporting functions.  Coordinates entry of purchase requests (PR) into the Standard Procurement System (SPS), in support of the solicitations and request for proposals (RFP). Provides support to upper management in acquisition planning, solicitations for services, contract development and award, due diligence and other business development or alliance development projects. Prepares documentation, reports, and project plans to describe activities planned and accomplished, status reports, letters, memoranda, messages, and contact reports. Prepares and presents formal briefings and staff seminars. Demonstrates superior writing and presentation skills to develop briefings, documents, papers, conceptual, and analytical reports for clients.  Must have exceptional Microsoft Office skills to include Word, Excel, and PowerPoint. Performs additional duties and responsibilities as assigned.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36495
Work Location US-CO-Colorado Springs
If you love high profile and challenging technical security projects supporting our Corporate and CMS divisions, then Serco has a great opportunity for you!  This Senior Security Engineer will be on a dynamic team, Provides expertise in the development or modification of complex security requirements, processes, architectures, mechanisms, or validation activities to enhance the security posture of an enterprise at our Colorado Springs, CO location.  Bring your expertise and collaborative skills to make an impact towards our customers.  You will be part of a 3+-member team that works closely with the customer and other Serco teams to deliver quality security systems. The System Security Officer leads this team with over 30 years of experience working in a diverse workforce in both contracting and consulting for the military, federal, state, and private industry. He has provided expert service in proactive security fraud models and retrospective analysis.  In this role, you will:  - Provide high level expertise on technical security, to include cyber security, to internal and external customers. - Provide expertise and direction in the development or modification of complex security requirements, processes, architectures, mechanisms, or validation activities in order to enhance the security posture of an enterprise. - Have an advanced degree and industry-recognized certification are preferred in order to perform at the expected level of expertise.  
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
ID 36433
Work Location US-CA-San Diego
 Serco is seeking applicants for providing Quality Assurance services for Ship/Submarine C5ISR installations in San Diego. The Quality Assurance Specialist I performs inspections of work in-process, and finished products. Reviews and maintains Quality Objective Evidence (OQE) for completeness and correctness. Establishes and maintains Test & Inspection Plans and participates in quality review meetings with customer (as needed). Conducts surveillance of quality and safety related activities. Identifies and document deficiencies and opportunities for improvement. Monitors trades and subcontractors to ensure work conforms to customer requirements and the Serco Quality Assurance Program. Ensures accomplishment of in-process inspections including review of checkpoints and test requirements. Knowledge of NAVSEA Standard Items, Work Specifications, MIL STDs and drawings. Interfaces with customer pertaining to quality issues and demonstrates strong communication skills. Must possess solid computer skills and perform other duties as assigned by the Supervisor. Responsible to follow all company policies and quality/safety procedures. The QA Specialist I works under general supervision and typically reports to a supervisor or manager. Job assignments will require working at client sites (shipyard environment) where working conditions may vary.  
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
ID 36725
Work Location US-DC-Washington
Analyst III If you love high profile and challenging projects, Serco has a great opportunity for you!  The Analyst III will be on a dynamic team supporting Policy (IO&P) within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)).  Serco supports the IO&P in providing support to any bilateral engagement that has a science and technology (S&T) related function; however, major portfolios include the North Atlantic Treaty Organization’s (NATO) Science and Technology Office (STO) and The Technical Cooperation Program (TTCP) as well as bilateral engagements with Australia, Canada, India, Japan, New Zealand, Republic of Korea, and the United Kingdom. In this role, you will: - Plan and execute meetings or events between senior U.S. officials and their international counterparts. Support includes coordinating logistics (e.g., requesting access to military installations, coordinating clearances and foreign visit requests, parking for visiting personnel, etc.) for meeting delegate(s); preparing agendas; drafting read ahead information (e.g., background briefings, issue papers, decisions papers, etc.); and draft comprehensive meeting minutes or reports.- Write and maintain country papers. Country paper content includes S&T priority areas and/or specialized capabilities within a specified country; governmental and defense organizational structures within a specified country; delineating the relationship between that country’s Defense S&T community and the U.S.; the international armaments cooperative relationship between the specified country and the U.S.; and maintain a record of contact between OUSD(R&E) senior leadership and the specified country.- Act as action officers in assigned geographic area of responsibility. Support includes liaising with the appropriate counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)); coordinating with country-specific action officers to ensure actions are completed between major engagement meetings; and coordinating with the appropriate technical personnel within OUSD(R&E) to complete outstanding actions between major engagement meetings.- Maintain situational awareness of S&T cooperative activities in assigned geographic area of responsibility, and liaising with technical subject matter experts within OUSD(R&E) as well as counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)), and Intelligence (OUSD(I)).- Liaise with the International Cooperation Office (ICO) within the Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) to develop Memorandum of Understanding (MOU), Project Arrangement/Project Agreement (PA), Equipment and Material Transfer Arrangements (E&MTA), Working Group Terms of Reference (TOR), and/or Designated Disclosure Authority Letters (DDL), and OUSD(R&E) assessment of proposed international armaments engagement agreements.- Provide support in clearing OUSD(R&E) presentations with the OUSD(A&S) Foreign Disclosure Office (FDO), assisting OUSD(R&E) or Service representatives in exchanging information under OUSD(R&E) led forums, and/or responding to questions from OUSD(R&E) personnel or Service representatives in any international cooperation question, as needed.- Conduct data extraction from the DoD International Agreements Database on either a specific country or technical topic.- Establish and maintain IO&P external outreach tools to include the OUSD(R&E) international website, briefing cards, and overview presentations.- Work with OUSD(R&E) travel planners to set-up international travel and coordinate appropriate country/security clearances for major OUSD(R&E) international engagements, as needed/applicable.- Serve as the point of contact for Washington-based Defense Multifocal meetings. As the point of contact, synchronize activities between OUSD(R&E) initiatives and representatives from all the participating organizations/nations; and coordinate intelligence threat briefings at appropriate international events with the Chief Technical and Science Intelligence (CSTI) representatives, and the Office of the Assistant Secretary of Defense for Intelligence (OUSD(I)).- Specific to TTCP support, act as the U.S. Executive Officer as well as provide direct support to the U.S. Principal, the U.S. Deputy, the U.S. National Representatives, and the applicable Group Executive Chair(s). Support includes providing advice and recommendations for the management and execution of TTCP; developing proposals and implement plans to improve management procedures and process efficiencies within TTCP; conduct analysis of TTCP strategic initiatives and provide recommendations for improvement; planning, preparation, and execution of U.S. participation in TTCP meetings, and events (e.g., the Principals annual meeting and teleconferences, Washington Staff meetings, EC College teleconferences, Group-level meetings, etc.); drafting the EC College Newsletter; and planning the TTCP U.S. Award Ceremony.- Specific to NATO STO support, provide support to the U.S. Science and Technology Board (STB) members, the U.S. Voting Panel members, and the U.S. National Coordinator. Support includes coordinating quarterly update meetings, prepare senior U.S. leadership before STB meetings, assess and evaluate documents and/presentations (e.g., technical reports, etc.) before submitting to the U.S. NATO National Coordinator for approval, and coordinate with the appropriate organizations for U.S. appointments to NATO STO technical panels.
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36646
Work Location US-DC-Washington
If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you! This Junior Network/Cybersecurity Engineer will be on a dynamic team, developing network and cybersecurity solutions for the Navy's newest shipbuilding program. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors and help define the future cybersecurity architecture of the Navy. Serco supports the US Navy as a prime for their Engineering Services Support contract which supports the FFG(X) shipbuilding program. Serco is the engineering support lead for the Government Program Manager and is responsible for working with the Government agents and the shipbuilder to deliver the US Navy's first new start shipbuilding design in more than 40 years.  You will be part of a ~50-member team that works closely with the client, the shipbuilder, and other Serco teams to deliver quality systems engineering solutions and network architecture designs to balance the needs of the Fleet and the program office. Dr. John Sahlin [LinkedIn profile] leads this team with over 25 years’ experience supporting commercial and US Navy clients.  In this role, you will: - Support the design efforts for network architecture products for FFG(X) baseline network. - Contribute in all phases of the development lifecycle - Review current shipbuilder design for network architecture and provide comments/recommendations- Analyze current system designs and recommend alternative approaches- Contribute to development of detailed network engineering and cybersecurity design documentation, including (but not limited to): Block Wire Diagrams, Device Interconnect Drawings, Access Control Lists, Ports/Protocols/Services Lists- Support evaluation of alternative approaches and provide recommendations to supervisory project personnel
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
ID 36632
Work Location US-FL-Panama City
TSM Analyst II – 2020-36632 If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you!  The TSM analyst will support the USCG OPC PRO in Panama City FL.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. The successful candidate will be integrated into the program management team overseeing the construction of the newest Coast Guard Cutter and assist with the tracking and reporting of discrepancies found during the construction and test of the ships. In this role, you will:- Monitor the input, reporting and resolution of discrepancies found during the construction including QA Surveillance, Test Witnessing, compartment completion inspections, corrective action requests, and sea trial events.- Develop and maintain ship unique databases for to capture input in the OPC PRO provided applications of ETC and TSM.- Monitor workflow of discrepancies through the system and produce status reports.- Assist in the screening and resolution of trial cards before, during and after sea trials.- Provide information and help develop reports for the program.- Analyze data to identify trends and potential problems to the program.- Other duties as assigned.
Category
Engineering / Ship Construction
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-FL-Panama City
ID 36128
Work Location US-DC-Washington
The candidate will provide support to the Office for International Outreach and Policy (IO&P) within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)). IO&P is responsible for providing support to any bilateral engagement that has a science and technology (S&T) related function; however, major portfolios include the North Atlantic Treaty Organization’s (NATO) Science and Technology Office (STO) and The Technical Cooperation Program (TTCP) as well as bilateral engagements with Australia, Canada, India, Japan, New Zealand, Republic of Korea, and the United Kingdom. Specific tasks include, but are not limited to:· Plan and execute meetings or events between senior U.S. officials and their international counterparts. Support includes coordinating logistics (e.g., requesting access to military installations, coordinating clearances and foreign visit requests, parking for visiting personnel, etc.) for meeting delegate(s); preparing agendas; drafting read ahead information (e.g., background briefings, issue papers, decisions papers, etc.); and draft comprehensive meeting minutes or reports.· Write and maintain country papers. Country paper content includes S&T priority areas and/or specialized capabilities within a specified country; governmental and defense organizational structures within a specified country; delineating the relationship between that country’s Defense S&T community and the U.S.; the international armaments cooperative relationship between the specified country and the U.S.; and maintain a record of contact between OUSD(R&E) senior leadership and the specified country.· Act as action officers in assigned geographic area of responsibility. Support includes liaising with the appropriate counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)); coordinating with country-specific action officers to ensure actions are completed between major engagement meetings; and coordinating with the appropriate technical personnel within OUSD(R&E) to complete outstanding actions between major engagement meetings.· Maintain situational awareness of S&T cooperative activities in assigned geographic area of responsibility, and liaising with technical subject matter experts within OUSD(R&E) as well as counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)), and Intelligence (OUSD(I)).· Liaise with the International Cooperation Office (ICO) within the Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) to develop Memorandum of Understanding (MOU), Project Arrangement/Project Agreement (PA), Equipment and Material Transfer Arrangements (E&MTA), Working Group Terms of Reference (TOR), and/or Designated Disclosure Authority Letters (DDL), and OUSD(R&E) assessment of proposed international armaments engagement agreements.· Provide support in clearing OUSD(R&E) presentations with the OUSD(A&S) Foreign Disclosure Office (FDO), assisting OUSD(R&E) or Service representatives in exchanging information under OUSD(R&E) led forums, and/or responding to questions from OUSD(R&E) personnel or Service representatives in any international cooperation question, as needed.· Conduct data extraction from the DoD International Agreements Database on either a specific country or technical topic.· Establish and maintain IO&P external outreach tools to include the OUSD(R&E) international website, briefing cards, and overview presentations.· Work with OUSD(R&E) travel planners to set-up international travel and coordinate appropriate country/security clearances for major OUSD(R&E) international engagements, as needed/applicable.· Serve as the point of contact for Washington-based Defense Multifocal meetings. As the point of contact, synchronize activities between OUSD(R&E) initiatives and representatives from all the participating organizations/nations; and coordinate intelligence threat briefings at appropriate international events with the Chief Technical and Science Intelligence (CSTI) representatives, and the Office of the Assistant Secretary of Defense for Intelligence (OUSD(I)).· Specific to TTCP support, act as the U.S. Executive Officer as well as provide direct support to the U.S. Principal, the U.S. Deputy, the U.S. National Representatives, and the applicable Group Executive Chair(s). Support includes providing advice and recommendations for the management and execution of TTCP; developing proposals and implement plans to improve management procedures and process efficiencies within TTCP; conduct analysis of TTCP strategic initiatives and provide recommendations for improvement; planning, preparation, and execution of U.S. participation in TTCP meetings, and events (e.g., the Principals annual meeting and teleconferences, Washington Staff meetings, EC College teleconferences, Group-level meetings, etc.); drafting the EC College Newsletter; and planning the TTCP U.S. Award Ceremony.· Specific to NATO STO support, provide support to the U.S. Science and Technology Board (STB) members, the U.S. Voting Panel members, and the U.S. National Coordinator. Support includes coordinating quarterly update meetings, prepare senior U.S. leadership before STB meetings, assess and evaluate documents and/presentations (e.g., technical reports, etc.) before submitting to the U.S. NATO National Coordinator for approval, and coordinate with the appropriate organizations for U.S. appointments to NATO STO technical panels.
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36790
Work Location CA-ON-St. Catharines
Determines the fitness, competency and knowledge of applicants.  Examine applicants through a road test for G2 and G license; to determine driving competence and knowledge of driving regulations.  Observes applicants abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations and safe driving practices.  Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments.  Attends travel points to provide testing and licensing services, where applicable. Conducts M2, M, and controlled class tests; observes and assesses riding habits, skills and demonstrated ability in the operation of vehicles.  Enters road test results into a system/computer.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-St. Catharines
ID 36832
Work Location US-VA-Herndon
If you love high profile and challenging position working on Database projects supporting our Corporate department and Centers for Medicare and Medicaid (CMS) customer, then Serco has a great opportunity for you!  This Database Analyst will be on a dynamic team, supporting our CMS and Corporate division in our Herndon, VA location.  Bring your expertise and collaborative skills to make an impact towards your career.  Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.  You will be part of a 30+ member team that works closely with the customer and other Serco teams to deliver quality systems.  The IT manager of application development leads this team with over 10 years’ experience managing teams across technologies and locations, re-engineering applications, migrating applications from old legacy platform to newer ones, adopting cloud strategies, coordinating with vendors and third party consultants. The team has received an Excellent rating and has been recognized by the Department of Health and Human Services for their outstanding contributions to the contract and program. In this role, you will:- Identifies data sources, constructs data decomposition diagrams. - Able to provide data flow diagrams and document the process. - Can write code for database access, modifications and constructions including Stored Procedures. - Should be familiar with SSIS Package or similar tool (s).- Can perform variety of complicated tasks related to Database Systems / process.- Assist with schema design, code review and SQL query tuning. - Easily design and implement a business process into functional and efficient code. - Expert in SQL - Provide guidance and support to other developer. - Proactively and regularly make recommendations for system improvements. - Great interpersonal and communication skills. - May lead and direct the work of others. - Typically reports to a project leader or manager. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
ID 36789
Work Location CA-ON-London
Determines the fitness, competency and knowledge of applicants.  Examine applicants through a road test for G2 and G license; to determine driving competence and knowledge of driving regulations.  Observes applicants abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations and safe driving practices.  Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments.  Attends travel points to provide testing and licensing services, where applicable. Conducts M2, M, and controlled class tests; observes and assesses riding habits, skills and demonstrated ability in the operation of vehicles.  Enters road test results into a system/computer.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
ID 36788
Work Location CA-ON-Guelph
Determines the fitness, competency and knowledge of applicants.  Examine applicants through a road test for G2 and G license; to determine driving competence and knowledge of driving regulations.  Observes applicants abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations and safe driving practices.  Provides examination results and details regarding errors and areas requiring improvement. Completes evaluation forms for road test assessments.  Attends travel points to provide testing and licensing services, where applicable. Conducts M2, M, and controlled class tests; observes and assesses riding habits, skills and demonstrated ability in the operation of vehicles.  Enters road test results into a system/computer.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
ID 36825
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa
ID 36814
Work Location CA-ON-Orangeville
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Wage rates for Driver Examiner positions range from $22.76 to 27.18 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).Employee hours vary based on customer demand and location’s operating hours. Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilities
Category
Other
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Orangeville
ID 36824
Work Location CA-ON-Newmarket
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Wage rates for Driver Examiner positions range from $22.76 to 27.18 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Aurora
ID 36799
Work Location CA-ON-Oakville
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Wage rates for Driver Examiner positions range from $22.76 to 27.18 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oakville
ID 36827
Work Location CA-ON-Kitchener
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilitiesSkills:• Intermediate-level computer skills in Microsoft Office are required.• Must hold a valid Ontario Class G driver’s licence. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must hold a valid Class M and/or controlled/commercial class driver’s licence, if applicable.• Must have and maintain an acceptable driving record.• No more than four demerit points and three violations at all times during employment as a Driver Examiner • Thorough knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation.We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
ID 36801
Work Location CA-ON-Mississauga
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a Driver Examiner with Serco Canada you will be based out of one of our 56 Ontario DriveTest Centres. We are looking for positive and professional team players who enjoy working with the public in a high energy and dynamic environment! We have created challenging and rewarding job opportunities here at Serco Canada.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Examines applicants through a road test to determine applicant’s abilities in the mechanics and handling of vehicles. Notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination result and details regarding errors, as well as areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. Conducts M2, M, and controlled class tests; observes and assesses riding habits, skills and demonstrated ability in the operation of vehicles. Enters road test results into a system/computer. This is a trainee job.Typically, our employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilities
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
ID 36786
Work Location CA-ON-Sarnia
Setting up examination rooms and laying out the examination materials in accordance with strict procedures; assisting test takers prior to start of the examination by directing them to their seats and advising them about personal possessions permitted in the examination rooms, responding to administrative requests (i.e. no test content inquiries). Closely following and enforcing exam procedures and regulations.  Ensuring vehicle maintenance prior to examination, if applicable. To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Sarnia
ID 36783
Work Location CA-ON-Tillsonburg
Setting up examination rooms and laying out the examination materials in accordance with strict procedures; assisting test takers prior to start of the examination by directing them to their seats and advising them about personal possessions permitted in the examination rooms, responding to administrative requests (i.e. no test content inquiries). Closely following and enforcing exam procedures and regulations.  Ensuring vehicle maintenance prior to examination, if applicable. To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Tillsonburg
ID 36730
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Wage rates for customer service agent positions range from $19.39 to $24.03 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).The majority of employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes, generally.Purpose of the Job: • Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support. Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. Skills:• 1-4 years of customer service experience in a service environment is preferred.• Valid class “G” of licence is required. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.• Must have and maintain an acceptable driving record.• Intermediate-level computer skills in Microsoft Office are required.• Touch-typing and data entry. The succesful candidate will be required to be Bilingual in French and English. We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa

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