Serco Inc.

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Search Results Page 1 of 18

ID 49431
Work Location US-AL-Huntsville
Join our team and new contract award supporting the U.S. Army Space and Missile Defense Command (USASMDC) Homeland Defense - Integrated Air Defense Systems (HD-IADS) mission.  Serco has a great opportunity if your career goals involve a collaborative and dynamic environment while producing quality work for our customer.  The Systems Integrator (SI) position delivers network administration and development test support to the Joint Air Defense Operations Center - Development (JADOC-D) at the Redstone Arsenal, AL.  In this role, you will:- Support all Homeland Defense-Integrated Air Defense Systems network Radio Frequency (RF) communications integration- Maintain a robust video presentation to conduct both development and contingency operations for the JADOC-D facility- Facilitate last-mile infrastructure support to all GCI related networks
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Redstone Arsenal
Telework
No - Teleworking not available for this position
ID 49428
Work Location US-MD-Joint Base Andrews
Let's use your broad and versatile Network Engineer talents in a challenging, collaborative, and dynamic environment!  Join our team and new contract award supporting the U.S. Army Space and Missile Defense Command (USASMDC) Homeland Defense - Integrated Air Defense Systems (HD-IADS) mission. Our team of six (6) network engineers deliver 24/7 network and management configuration support to the Joint Air Defense Operations Center (JADOC) Joint Base Anacostia/Bolling, DC. In this role, you will:- Maintain and sustain a robust local area network (LAN)/wide area network (WAN)- Utilize Tactical Local Area Network Encryption (TACLANE)- Provide network administration, network management, hardware/network integration, network configuration, and systems administration for the Ground Circuit Initiative (GCI) networks at the JADOC- Execute Type 1 security level encrypted environment support 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Anacostia Annex
Telework
No - Teleworking not available for this position
ID 49432
Work Location US-AL-Huntsville
Utilize your broad and versatile Test and Evaluation talents in a collaborative and dynamic work environment. Join our team and new contract award supporting the U.S. Army Space and Missile Defense Command (USASMDC) Homeland Defense - Integrated Air Defense Systems (HD-IADS) mission.  Our Test and Evaluation Analyst position delivers development test support to the Joint Air Defense Operations Center - Development (JADOC-D) at the Redstone Arsenal, AL.  In this role, you will:- Support all Qualification Testing and Evaluation (QT&E), Contractor Qualification Testing (CQT), and Contractor Testing (CT)- Serve as the Test Representative for all Combined Test Force (CTF) events- Support an environment for the conduct of developmental level test for all components within the NCR-IADS construct- Serve as a subject matter expert to support the Responsible Test Officer (RTO)- Participate in all Technical Review Boards (TRB), Deficiency Review Boards (DRB), and Configuration Control Boards (CCB)
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Redstone Arsenal
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49429
Work Location US-AL-Huntsville
Join our team and new contract award supporting the U.S. Army Space and Missile Defense Command (USASMDC) Homeland Defense - Integrated Air Defense Systems (HD-IADS) mission.  Serco has a great opportunity if your career goals involve a collaborative and dynamic environment while producing quality work for our customer.  The Network Management Specialist position delivers network administration and development test support to the Joint Air Defense Operations Center - Development (JADOC-D) at the Redstone Arsenal, AL.  In this role, you will:- Maintain and sustain a robust local area network (LAN)/wide area network (WAN) referred as the Ground Circuit Initiative (GCI) to support both the operational and testing architecture for the HD-IADS- Provide network administration, network management, hardware/network integration, network configuration, and systems administration at the JADOC-D  
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Redstone Arsenal
Telework
No - Teleworking not available for this position
ID 49265
Work Location US-VA-Alexandria
If you love engaging with high profile and challenging software engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Senior Software Enigneer position will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center officers in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation! Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (USD (R&E)). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. This team of problem solvers supports OSD to mentor programs on best practices and assess risk, versus hands on development. IN THIS ROLE YOU WILL:- Provide technical oversight, assessment, and analysis of software-intensive MDAP/MAIS programs in support of (OUSD(R&E))- Provide software engineering subject matter expertise and mentoring in the evaluation, assessment, and execution of MDAP/MAIS programs- Conduct statutory/regulatory independent technical assessments of MDAP/MAIS programs (e.g., Program Support Assessment (PSA), Preliminary Design Review (PDR), Critical Design Review (CDR), and software focused reviews) to assess the status of software efforts as well as risks and issues- Perform independent software parametric analysis of development progress based on parameters received from program offices to quantitatively predict completion dates- Perform ad hoc analysis and generating high quality technical reports and presentations for senior DoD leadership to support public speaking engagements, symposium, conferences, and Congressional/OSD/Service reports- Critically review program milestone documentation and contractor deliverables to assess software equities across all phases of the system acquisition life cycle from advanced development planning, estimating, deployment decisions, and sustainment
Category
Engineering
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 49269
Work Location US-VA-Alexandria
If you love engaging with high profile and challenging software engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Senior Mission Intergration Engineer position will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center officers in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (OUSD (R&E)). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. The team will provide the OUSD (R&E) with mission engineering, analysis, and integration expertise to produce objective insights and analytic justification to inform future technology and capability investment decisions within the Planning, Programming, and Budgeting Execution (PPBE) process. The position leads a team in constructing, managing, and conducting discrete mission engineering and analysis study tasks to evaluate the efficacy of legacy architectures and new technologies and capabilities applied in new mission concepts of employment to meet evolving joint mission objectives. These analytical products from these studies will inform the Planning, Programming, and Budgeting Execution (PPBE) process; aid in the prioritization of requirements within Joint Capabilities Integration and Development System (JCIDS); and facilitate the delivery of modernized capabilities to support future Joint Warfighting Concepts. IN THIS ROLE YOU WILL:- Lead a team of analysts, engineers, and modelers when conducting a 6-month study on either: 1) the enabling technologies to facilitate Zero-Trust Architectures implementation into the Joint All Domain Command and Control (JADC2) concept, 2) the methods and tools for adjudicating All-Domain Effects in Wargames, Operational Analysis and Operational Planning at the combatant command level, and/or the efficacy of swarming utilizing autonomous systems- Develop a study plan which identifies the needed resources (personnel, modeling tools, etc.) to execute the plan, socialize the study with stakeholders, execute the study, and author the study final report- Lead the planning and execution of complex mission and systems analysis efforts and apply mature judgement to advise senior government personnel- Apply technologies; system capabilities, performance, and/or operations related to one or more of the following areas: Joint force application and integration; land, sea, air, and space platforms; offensive, defensive, kinetic and directed energy weapons from all domains; Sensors for ISR and fire control; cyberwarfare; communication networks; electromagnetic spectrum management – to include electronic warfare and 5G; automation applications; command, control, and battle management; and/or fires – close air support, long range fires, targeting, air and missile defense- Support engagements and integration of mission engineering activities across a range of OUSD(R&E), Joint Staff, DoD, and Federally Funded Research and Development Center (FFRDC) stakeholders. Integration activities involve: reviewing stakeholder artifacts and staff packages, meeting preparation for government officials, participating and representing OUSD(R&E) interests in meetings, monitoring and reporting on external activities, sharing USD(R&E) mission engineering products, integrating plans, and soliciting input for USD(R&E) mission engineering activities- Support the Joint Capabilities Integration and Development System (JCIDS) by reviewing Capability Based Assessments & capability requirement documents, participating in Joint Staff working groups, and preparing OUSD(R&E) principals for data driven decision meetings. Working with the Services and COCOMs to understand integrated priority lists- Support the development of joint Concepts of Operations (CONOPs)/Concepts of Employment (CONEMPS) by participating in Wargaming, Tabletop Exercises, and workshops; assisting with scenario development and technology/capability content; and attending exercises to inform plans and strategies that will inform mission engineering analysis- Support engagement and integration of mission engineering activities across a range of stakeholders and customers. These forums will include OUSD(R&E) industry engagements and conferences / symposium to discuss mission engineering- Support the OUSD(R&E) modernization area Assistant Directors to help develop their technology roadmaps to fill warfighter capability gaps- Evaluate the efficacy of legacy architectures and new technologies in new mission concepts of employment to meet evolving joint mission objectives- Interface with Joint Staff, Services, and warfighters to coordinate engineering and analysis needs and analytic results is highly desired- Work on Major Defense Acquisition Program in a government program office or industry
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49264
Work Location US-VA-Alexandria
If you love engaging with high profile and challenging software engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Manufacturing Engineer will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center officers in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (USD (R&E)). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. This position is contingent upon contract award. IN THIS ROLE YOU WILL:- Assess manufacturing feasibility in support of Analysis of Alternatives (AoA)- Assess manufacturing processes, required investments in manufacturing technology development, manufacturing resources, and manufacturing risks- Review producibility studies that have been completed and results that will be or are being incorporated into the detail design- Assess manufacturing planning and/or readiness during Systems Engineering Technical Reviews. Participate in system and subsystem Production Readiness Reviews to- Assess the results of low-rate production and- The readiness of design stability, materials, process control, facilities, and other manufacturing planning- The technical risk for full rate production- Assess manufacturing process capabilities, supplier qualifications, key design tolerances, quality targets, rates, yields, and statistical process control- Work with Program Managers to develop and implement plans to mitigate the risks identified in these various assessments
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 49262
Work Location US-VA-Alexandria
If you love engaging with high profile and challenging software engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Manpower Resource Analyst position will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center officers in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (USD (R&E)). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. IN THIS ROLE YOU WILL:- Develop and coordinate workforce competency models and certification requirements- Support the development, collection, and coordination of Defense Acqusition University Course content for T&E and Engineering Functional Areas- Support technical efforts and demonstrates mature judgement required to interface with external stakeholders and senior Government personnel
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49402
Work Location US-NJ-N/A
Cloud Systems Engineer This position requires US Citizenship  Serco-NA is actively seeking a motivated individual to provide Cloud engineering support to the United States Air Force Civil Engineering NexGen project. In this role, you will design and develop solutions to complex applications problems, infrastructure issues, or other technical concerns.   You will define requirements to design project experiments, build proofs of concept, conduct technical demonstrations, and/or present technical details to audiences of varying technical understandings. In this role, you will:- Work with product owners to develop requirements, user stories, and designs for Cloud based applications using Agile Test-Driven Development, Continuous Integration, and Automated Testing methods.- Define and recommends alternative solutions to management as courses of action that best meet the organization's goals.- Work with Atlassian Tools (JIRA, Confluence) to manage application software requirements, user stories, test cases, and test defects.- Document process and procedure for cloud solutions.- Configure and utilize Cloud-Native services to provision infrastructure (CloudFormation, Ansible, Terraform).- Connect to and configure Red Hat Enterprise Linux (RHEL) servers.- Apply network fundamentals to Cloud configurations.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-NJ-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49422
Work Location US-MS-Pascagoula
If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As an Engineering Technician, you will be on a team that is evaluating and managing the delivery of new amphibious ships and landing craft to the fleet. Our team is led by a Program Manager and Deputy Program Manager, each having decades of experience working in the DoD and Shipbuilding Industry. Our Amphibious Warfare Operation provides critical services to nearly all U.S. Navy amphibious ships and craft.  Serco supports the U.S. Navy as a prime contractor providing amphibious warfare and expeditionary professional support services. We are committed to providing the U.S. Navy with the engineering and subject matter expertise to face all challenges, and welcome those with dedication, talent, and skill sets to join the Serco Amphibious Warfare Team. You will work closely with Government and industry professionals as well as shipbuilders and other support personnel. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors and marines. In this role, you will: Support the Test Division in test services including installation, light off, software installation, troubleshooting and preventive maintenance/repair, integration repair, integration, engineering, and technical support for ships at the building yard. We are seeking to fill these combat system specialties: (a) Weapons, (b) SSDS/IDT, (c) Aviation Systems, IFF, TACAN, (d) Air Search RADAR (e) SSDS/CEC, (f) Surface Search RADAR, (g) Nixie/SLQ32/NULKA, or (h) SSDS/Display SPQ14. Support may include:- Provide on-site test engineering and technical support for ship industrial testing.- Establish and maintain an effective liaison with Supervisor of Shipbuilding and with other Navy, Government, and Contractor activities as required.- Participation in at sea testing is required of all test personnel. Underway Trials and travel support of Post Delivery Availabilities and Testing at other locations such as Norfolk VA, San Diego CA, Mayport FL, Pearl Harbor HI and Sasebo Japan will be required.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-MS-Pascagoula
Telework
No - Teleworking not available for this position
ID 49361
Work Location US-TN-Millington
Serco supports the Navy Personnel Command (NPC) by recruiting the best quality men and women from the diverse population of our country.  Our team takes care of our Nation’s Sailors (Active, Reserve and Retired) by building and maintaining their Official Military Personnel Files (OMPF).  These files are critical to a Sailor’s promotions, benefits, and awards.  Our team support offices within Navy Personnel Command (NPC) PERS-3 by maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Navy and other federal agencies. This position is responsible for complete and accurate document creation, filing, duplication, and routing, as assigned by the supervisor. Daily support includes scanning documents using high-speed scanners, flatbed scanners, and/or microfiche readers/scanners to include non-standard size documents such as photos, college transcripts, and/or microfiche in accordance with the SOP This work involves handling proper handling of Personally Identifiable Information (PII). In this role, you will receive basic training and be a part of a team which:- Accepts correspondence from Fleet and support commands from around the country- Prepares, Validates and Verifies documents for completeness, accuracy and suitability.  Then scans them for entry into a Sailor’s OMPF- Follows strict guidelines in protecting the Sailor’s Personally Identifiable Information (PII)
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Millington
Telework
No - Teleworking not available for this position
ID 49309
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 49278
Work Location US-VA-N/A
Program Description **This internship will be 100% virtual and will not include any required on-site visits to Serco locations.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As a Data Analytics Intern in the Acquisition, Program Management & Logistics (APM&L) Business Unit, you will support the for the Department of Labor VETS TAP contract in a variety of activities assisting with producing reports for transition pilot programs, spotting patterns from performance metrics, and analyzing survey data.  You will gain core analytical experience in areas such as critical thinking, data visualization, presentation skills, data mining and maintaining databases. Having exposure to these capabilities will better prepare you to be a well-rounded data analyst professional and provide an opportunity to develop your skills and demonstrate your abilities and character in a real-world setting. Moreover, it is an opportunity for personal and professional growth while learning something new. Responsibilities  - Assists in developing, designing and analyzing surveys relating to transition assistance programs - Produces static and dynamic data visualizations to communicate with a wide range of audiences ranging from DOL VETS TAP leadership to Transitioning Service Members regarding performance data - Assists in the generation of recurring reports (weekly and monthly) for pilot transition assistance programs- Performs research on public data sources regarding military transition assistance programs- Assists with SharePoint documentation of data analysis projects. 
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49275
Work Location US-VA-Alexandria
 Serco has an opening for a Senior Marine Engineer with extensive experience in Heating, Ventilation, & Air Conditioning and Refrigeration Systems.   Candidate must have knowledge of Marine System Regulatory Body requirements such as ABS, USCG CFR Regulations, SOLAS, and ASHRAE.  Must have knowledge of using SNAME 4­7, SNAME 4­16, USN DCM, and USN Design Practice Manual for development of HVAC compartment load calculations, System Analysis worksheets, Psychrometric Charts for AC system, and HVAC diagrammatic drawings.   Work will also be required to reviewing HVAC system drawings, HVAC calculations developed by shipyards and HVAC suppliers as well as development of ship specifications for new construction.  In this role you will:- Supervise, mentor and provide guidance to younger HVAC engineers. - Use AutoCad© as well as MS Office suite.- Will develop, engineer, and prepare ship auxiliary systems and equipment related to HVAC Systems.- Will design and oversee installation and repair of marine HVAC systems,  and other related mechanical and electrical equipment in ships, docks, and marine facilities.- Studies drawings and specifications and performs complex calculations to conceive equipment and systems designed to meet requirements of marine craft or facility.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49336
Work Location US-MS-Pascagoula
Senior Marine Engineer If you love high-profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you!  The Senior Marine Engineer will support US Navy shipbuilding oversight efforts in Pascagoula, MS.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. The successful candidate will be integrated into the program management team overseeing the construction of the newest US Navy ships and assist with the tracking and reporting of discrepancies found during the construction and testing of the ships. In this role, you will:- Track and monitor incorporation of engineering changes into ships under construction.- Evaluate installation against available technical documentation, report discrepancies, and recommend solutions to PMR.- Provide updates to ship's delivery documentation (DD250) with verification of all changes incorporated or list and estimate of cost to Navy to incorporate post delivery- Develop technical instructions and inspection guides to support review of assigned ships systems - Develop and recommend solutions to Navy to correct engineering issues and processes to improve ship construction efforts in terms of cost, schedule, and quality- Investigate areas of production concern, report findings and help develop solutions to help ship return to plan- Track and monitor installation of equipment and incorporation of changes- Provide information and help develop reports for the program- Analyze data to identify trends and potential problems to the program- Other duties as assigned
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-MS-Pascagoula
Telework
No - Teleworking not available for this position
ID 49403
Work Location US-VA-N/A
Serco has a great opportunity for you!  The Call Team Level 1 Agent will be part of a dynamic team, supporting customers with processing their retirement pensions.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. The Pensions Benefits Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40+ member team under the direction of The Operations Manager. The Operations Manager has twenty years of pension benefits and customer service experience comprising of Operations Management, Assistant Project Management, supervisory and team lead roles. He also has additional experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing, You will be working closely with our PGBC customer and other Serco teams to deliver excellent customer service regarding pensions and benefits for our customers.  In the Call Team Level 1 Agent role you will: - Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. - Utilize authorized computer systems to gather and confirm information prompted by incoming calls. - Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.During the Pandemic, teleworking is an option.  However, you will be required to work onsite in Clintwood, VA (occasionally), once safety restrictions are lifted.   The hourly pay rate for this position is $15.13 plus an additional $4.22/hr for Health and Welfare (H&W).
Category
Customer Service
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49379
Work Location US-WA-Bremerton
The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program’s mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. In support of this effort the Field Service Engineer (FSE) installs, troubleshoots, and maintains products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed. Join an integrated government-industry team in support of multiple program functions. Specific tasks include the following:  Operations and Plans, material coordination, Automation/Database Management and Cost Management Support Services.  You will provide a wide range of customer requirements in the GSC supply systems and operations. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the protection of our valuable Military Installations. In this role, you will:- Track and expedite material orders and delivery - Assist with the requirements of development and refinement, technical reviews of requirements packets, and preparation of technical support for negotiation documents.- Monitor and trace ongoing, new and changing requirements, project schedules, and performance metrics. - Prepare briefings, information papers, and attend meetings.
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-WA-Bremerton
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49415
Work Location CA-ON-Simcoe
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Simcoe
Telework
No - Teleworking not available for this position
ID 49401
Work Location US-PA-N/A
Serves as the principal technical expert on complex and challenging information technology projects. May be assigned as team leader on tasks of various technical disciplines or may work alone or as part of a team of Developers, with responsibility for design and development of computer software applications and/or database systems, evaluation of computer hardware and software, planning for communications and information requirements, system test, and system security. Provides consulting during early planning and conceptual stages of large, complex projects. May participate in any phase of major projects from problem definition through problem resolution, and from feasibility analysis through project implementation. Frequently supports several tasks concurrently and evaluates problems of work-flow, organization, and planning, and develops appropriate corrective actions and prepares and performs presentations at technical interchange meetings and project design reviews.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-PA-Mechanicsburg
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49339
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 49338
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 49306
Work Location CA-ON-Oshawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oshawa
Telework
No - Teleworking not available for this position
ID 49393
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents- Gather technical information, prepares written text- Maintain a current internal documentation library- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.- Prepare and maintain operations documentation, user guides and manuals and technical publications- Work with developers to produce quality documentation and training materials- Work on all phases of documentation- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity- Prepare reports, responses, and briefings targeted to a wide range of audiences- Coordinate layout and design of documents- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers- Under general direction, write technical copy for various types of documents for a program/project of similar complexity- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information- Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies- Apply technical manual standard NSA DS-89 to work products- Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or Contract- Work independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methods- Act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required- Review work products of others for compliance with technical manual NSA Data Standard (DS)-89
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49392
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Ability to integrate, install, configure, upgrade, compile, and support COTS/GOTS software. - Generate documentation for the full software stack. - Update software for sustainment support. - Basic Linux system administration skills and shell scripting. - Execute test codes for characterization of software performance. - Provide software product ownership for HPC tools.  - Working knowledge of CM tools, web documentation, and issue tracking. - Ability to work in a fast paced environment and switch between various architectural paradigms. - Develop software tool plugins in the language in which the tools are written. - Determine the optimal, or best available, HPC configuration for customer needs.- Experience using the Unix CLI - Experience performing System Administration tasks including installation, configuration, and sustainment of various COTS/GOTS software in a large scale HPC Unix environment 
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49391
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a contract providing technical expertise for our national defense.  Our team provides sound engineering expertise and advice in the High Performance Computing arena on exciting projects. You will be part of a team that works closely with the customer to deliver engineering and technical expertise with an emphasis on high performance computing architecture, technical configuration management, and overarching hardware/software requirements. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!In this role, you will have high end network expertise using Juniper.  You should have the following capabilities: - HPC Architecture: Requirements work, system design, and architecture; Architecture documentation, to-be plan planning, transition planning- Technical Configuration Management: Technology Roadmap planning- Overarching H/W Requirements: Technical CONOPS, use cases, and pilot plan development- Familiarity with IC Cloud Computing to include:- Familiarity with the mission platform, the broad range of Capabilities products and services, and the functionality of the IC Cloud.- Experience with researching, developing and documenting best practices related to migration and transformation of existing products to new IT hosting technologies.- Experience with guiding and managing the risks associated with these migrations.- Experience with researching and provide guidance related to the NSA IT security requirements.- Experience developing briefings on technical topics relating to the migration process.- Experience with DoD 500 Phase A activities (requirements gathering, analysis of alternatives, DoDAF, cost estimation, scheduling, etc).   
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49390
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects supporting the US Government, Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval.In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Work independently on advanced systems/software analysis projects. - Develop and may conduct training programs. - Remain current in operating systems/software analysis technological developments and applications. - Recommend future direction or projects to management. - Provide expertise and direction in the development or modification of complex software programs to enhance an operating system. - Support the government Software integration lead in all aspects of the project lifecycle, requiring technical expertise as well as documentation and leadership skills. - Develop, conduct AOAs and document a large system’s software architecture. - Forge relationships across the PMO and development teams is crucial for successful operation.
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49388
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints. - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Recommend new technologies and processes for complex software projects.- Serve as the technical lead of multiple software development teams. - Select the software development process in coordination with the customer and system engineering. - Ensure quality control of all developed and modified software. - Delegate programming and testing responsibilities to one or more teams and monitor their performance.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49387
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints. - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49385
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49384
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad experience in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management. 
Category
Purchasing
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49374
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Be responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.- Write and edit technical documentation for all the project’s hardware and software to include installation, configuration, and how-to documentation.- Create code documentation for software.- Produce implementation guides and end- user guides for capabilities.- Provide field, data definition, and data flow documentation.- Format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49373
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will have:- Primary Engineer experience- Experience with Spectrum scale, GFPs storage – configuration, tuning, monitoring, troubleshooting- Experience with InfiniBand Networking – network topology, design, tuning, monitoring and troubleshooting- Additional experience and skills with:- HPC System Administration – automation, monitoring, configuration management.- Software experience areas of interest (customer we support): slurm; Jupyter; arkouda; Kubernetes; Docker; NiFi; Accumulo; Salt, Puppet or ansible; Active Directory/Centrify/NIS; Nagious; Bash scripting/Python/Java; Airflow; Storm; Kafka; Node; Openmpi; Spark; Zookeeper; Cuda/Nvidia; Casport; httpd/nginx; gcc; Chapel
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49372
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your Engineering expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.- Analyze system requirements and leads design and development activities.- Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.- Provide technical leadership for the integration of requirements, design, and technology. Incorporate new plans, designs, and systems into ongoing operations.- Develop technical documentation.- Develop system Architecture and system design documentation.- Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.- Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.- Hold ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.- Communicate with other program personnel, government overseers, and senior executives.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49371
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Collect and input burn rate data using corporate template.- Review invoices in accordance with the most recent BM&A Invoice Review Desk Guide and contract clauses; report any discrepancies to Government Contract Manager (GCM).- Assist the GCM with gathering and organizing data needed to develop/modify Technical Task Orders (TTOs)/Delivery Orders/Requisitions/Spend Plans/Contract Performance Input. - Assist with the validation of ULO and TAR lines for contracts.- Utilize NSA-specific systems to perform basic functions.- Assist the Government with Contract Closeout activities.- Draft modifications to existing TTOs.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49370
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49367
Work Location US-MD-Columbia
 If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49365
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views. - Define network strategy with respect to technology domain standards and design goals. - Develop and maintain network roadmaps, which include product selection, versions, upgrades, projects and milestones. - Conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks, and increase security. - Lead efforts for network technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features. - Research activities include readings, proof-of-concepts (POCs) and lab testing. - Communicate leading practices by giving presentations, working with program/project teams, and authoring content aimed at educating others about standards, strategies, and other defined leading practices.
Category
Other
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 48313
Work Location CA-ON-Clinton
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Clinton
Telework
No - Teleworking not available for this position
ID 49378
Work Location US-MA-Ludlow
Project Control Specialist - Ludlow, Ma Serco is seeking a Project Control Specialist for our Ludlow, Massachusetts facility to support program managers by providing program-level assistance to the Hardware Integration programs at Serco facilities to help ensure deliverables and performance parameters of each program are met using tools like Microsoft Office to manage and track information, develop contractual deliverable items, and to develop internal and external presentations as directed by program managers.  This position will be eligible for teleworking.   In this role, you will:- Provide direct support to the program and project managers of multiple hardware integration programs at the Serco’s Ludlow Massachusetts production facility.        - Provides data management and analysis techniques for control and maintenance of assigned projects configuration data. Support to include downloading of task order data from government web sites as required- Development of Contract Data Requirement List (CDRL) items, delivery of CDRL documents via government web sites, and reporting of CDRL status to the program team.- Tracking of hardware delivery documents and Government furnished material via DD-250 and DD-1149 form- Track and manage task software and software licenses for delivery to the customer- Create and maintain program serial number tracking spreadsheets for use in configuration reporting to the custome- Support internal program reporting and reviews as directed by program managers- Extracts, compiles, and reviews project production configurations data to prepare Contract Data Requirement List (CDRL) items in support of the project manager.  - Performs clerical and administrative support tasks for the project in support of deliverables.  - May be responsible for contract data submittals and status reporting. - Performs a variety of tasks in direct support of the program/project management team.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-MA-Ludlow
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49292
Work Location CA-ON-Stoney Creek
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stoney Creek
Telework
No - Teleworking not available for this position
ID 49291
Work Location CA-ON-Kitchener
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
Telework
No - Teleworking not available for this position
ID 49383
Work Location CA-ON-East Gwillimsbury
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-East Gwillimbury
Telework
No - Teleworking not available for this position
ID 49348
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Canotek
Telework
No - Teleworking not available for this position
ID 49381
Work Location US-IL-Great Lakes
The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program’s mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). This position is based out of Naval Base Great Lakes. The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. Responsibiities include:- Support of this effort the Field Service Engineer (FSE) installs, troubleshoots, and maintains products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed. I- The FSE trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Will be relied upon to determine and recommend which products or services best fit the customers' needs. -  This is a telecommute position, but you will be required to report onsite daily. Work is generally performed onsite where working conditions may vary. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Great Lakes
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49377
Work Location US-AE-Sigonella
The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program’s mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs).This position is based out of NAS Sigonella Itlay.The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. In support of this effort the Field Service Engineer (FSE) installs, troubleshoots, and maintains products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed. In addition the FSE trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Will be relied upon to determine and recommend which products or services best fit the customers' needs. Relies on limited experience and judgment to plan and accomplish goals. Typically reports to a supervisor or manager. This is a telecommute position, but you will be required to report onsite daily. Work is generally performed onsite where working conditions may vary. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IT-AE-NAS Sigonella
Telework
No - Teleworking not available for this position
ID 49376
Work Location US-AE-FPO
The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program’s mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. This position will be in Naples Italy. Your responsbilities include the following: - Install new software releases and system upgrades. Evaluate and install patches and resolves software related problems. - Perform system backups and recovery. - Maintain data files and monitors system configuration to ensure data integrity. Rely on experience and judgment to plan and accomplish goals. - Provide critical preventive and corrective maintenance, information assurance, asset management, technical systems updates, service call resolution, and configuration management for C4I systems worldwide. - Provide Operation and Maintenance support including patch management/testing, STIG implementation and mitigation, information assurance/security, anti-virus, and data backup solutions. - Provide system administration and engineering support for Windows 2008/2012.  
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IT-Naples
Telework
No - Teleworking not available for this position
ID 49380
Work Location CA-ON-Windsor
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Windsor
Telework
No - Teleworking not available for this position
ID 49375
Work Location US-AP-Kwajalein
Exciting New Career opportunity supporting the US Space Fence Operations upon our award! Serco is seeking a strong Systems Administrator II to administer and manage Space Fence information systems, IT equipment, mission system software, communications/ security equipment and TEMPEST systems; perform contingency operator duties when SOC is unavailable. This position is continget upon your ability to maintain/transfer your Secret Clearance.  In this role, you will:- Perform system administration support for all assigned systems and manage the cybersecurity of the Mission System and information systems on a regular basis.- Audit logging and reviewing, account management, incident response, DISA Security Technical and Implementation Guide (STIG) compliance, Army and Air Force policy, and other requirements-related accreditation or authorization documents.- Operate, maintain, repair, and restore the Mission System software and equipment to meet Acc and mission requirements.- Maintain data processing software, database, and system files; perform software installation and system reconfiguration and maintain associated documentation.- Provide communications and networking support.- Update and maintain documentation on Mission System software and site-adaptable parameters integrating changes as required to reflect the current operational and support baseline.- Implement and maintain a Mission System Assessment Report (SAR) to document SA support activities.- Assist sustainment personnel as required in identifying and isolating faulty systems or subsystems.- Ensure servers, workstations, and communications devices are backed up for catastrophic recovery.- Accomplish server backups prior to any software version release or hardware upgrade.- Report system threats, vulnerabilities, and security incidents. Implement security patches and updates. - Perform system analysis to determine factors and causes of system performance issues.- Perform TEMPEST activities as required by contract.- Perform primary or alternate supply system duties.- Perform contingency radar operator duties as required.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
MH-Kwajalein Atoll
Telework
No - Teleworking not available for this position
ID 49400
Work Location US-VA-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Norfolk
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49397
Work Location US-WA-Bremerton
Shipyard Laborer - Bremerton, WA Are you looking to get into the Shipyard industry? Serco is looking for Shipyard Laborers to join a high-profile and challenging project supporting the US Navy. Shipyard Laborers will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. This position will be based in Bremerton, WA.  You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Performs general manual labor including loading, unloading, lifting and moving supplies and materials.- Must perform duties as a fire watch and welder`s helper as well as install electric cable when needed.- May require a high school diploma or equivalent.- Works under immediate supervision.- Primary job functions do not typically require exercising independent judgment.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Bremerton
Telework
No - Teleworking not available for this position

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