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ID 55390
Work Location CA-ON-Oakville
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oakville
Telework
No - Teleworking not available for this position
ID 55388
Work Location CA-ON-Mississauga
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 55391
Work Location CA-ON-Kitchener
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
Telework
No - Teleworking not available for this position
ID 55387
Work Location CA-ON-Guelph
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 55385
Work Location CA-ON-Brampton
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday and Sunday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brampton
Telework
No - Teleworking not available for this position
ID 55378
Work Location CA-ON-Guelph
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 55374
Work Location CA-ON-Peterborough
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Peterborough
Telework
No - Teleworking not available for this position
ID 55372
Work Location CA-ON-Lindsay
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Lindsay
Telework
No - Teleworking not available for this position
ID 55364
Work Location CA-ON-Brantford
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brantford
Telework
No - Teleworking not available for this position
ID 55375
Work Location CA-ON-Simcoe
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Peterborough
Telework
No - Teleworking not available for this position
ID 55381
Work Location CA-ON-London
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 55371
Work Location CA-ON-Walkerton
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Walkerton
Telework
No - Teleworking not available for this position
ID 55382
Work Location CA-ON-Mississauga
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 53786
Work Location US-AZ-Goodyear
Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Goodyear, AZ! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer:- The rate of pay for this position is $31.69 per hour.- $5,000 SIGN ON BONUS.As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-AZ-Goodyear
Telework
No - Teleworking not available for this position
ID 55355
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.  Primary Duties and Responsibilities: - Opening and closing of the WOC in accordance with WOC orders and security requirements.- Issue, plot and distribute operational directives. Ensures WOC Maps are updated to include all current Ops directives and restrictions. - Develop a detailed knowledge of the 5 Wing Emergency Response Plan. (ERP)- Maintain map depot. (Online and/or on site) - Liaises with civilian air operators, airspace and range users, and ATC. - Mediates operations-related conflicts between airspace and range users and area stakeholders. - Analyses daily training requirements of the airspace and range users, and negotiates/produces balanced schedules for airspace, target, ranges and Practice Target Area (PTA) usage.- Prepare shape files on all low-level tracks flows for mitigation officer + IEMR.- Develop and print custom maps for DND operations and exercise, upon request. - Prepare daily mission packages of ops directives for flight crews (444 and visiting).- Promotes monitors and reports users’ compliance with the environmental mitigation program, as well as all applicable orders and regulations.- Processes occurrence reports and noise/over flight complaints and advises ATCM. - Monitors Goose Bay and alternate aerodrome status and provide up-to-date information on changes to airspace, navigational aids and runway conditions.- Monitors weather, equipment operational status, etc. at Goose Bay, alternates, and the training areas. Advises users regarding operational consequences and directs actions.- Issues flight advisories of known civil traffic to the detachment/user Ops Centres.- Coordinates Air Transport Requirements (ATR’s) with 5 Wing users and commercial service providers.- Responsible for organizing all aerodrome briefings for visiting flight crews.- Maintain and track flight statistics and distribute info to appropriate offices.- Assist with advising and helping detachment aircrews in cross country flight planning. - Answers inquiries/complaints about daily flying operations.- Coordinates emergency response/diversion procedures when necessary.- Ensures ATCM made aware of urgent issues involving 5 Wing's flying operations.- Briefs ATCM on daily developments, the course of action taken and provides expert advice on issues related to flying operations.- Coordinates all visiting aircrew requirements for exercises- liaises with identified users, 5 Wing and civilian agencies for transport, rations and quarters arrangements.- Emergency response – as required/directed by ATCM.- Ensure WOC has the capability to deploy OSCER 24/7 as per the Wing ERP. - Booking airspace/ training areas as requested and ensuring de-confliction with PTA, TFR areas, High-level airspace, and Targets.- Informing Tower and Radar of changes to the local flying schedule.- Passing all departure and landing times to the in-house user.- Completing and sending related flight ops forms to the appropriate user.- Updating operations information.- Plotting Ops Directives and restrictions/ delineation on WOC maps.- Maintaining adequate stock of appropriate maps to support local flying.- Updating applicable publications.- Monitors Goose Bay and alternate aerodrome status and provides up to date information on changes to airspace, navigational aids, and runway conditions. - Monitors weather, equipment operational status, etc. at Goose Bay, alternates, and the training areas.  Advises users regarding operational consequences and directs actions.- In conjunction with WOC personnel, coordinates Air Transport Requirements with 5 Wing users and commercial service providers. - Answers inquiries about daily flying operations.- Coordinates emergency response/ diversion procedures when necessary.- Coordinates visiting aircrew requirements- liaise with identified users, 5 Wing and civilian agencies for transport, rations, and quarter’s arrangements. - Ensure all assigned deliverables and other reports are completed accurately and on time.- Prepare and distribute reports as follows:- Daily CAOC foreign transient report- Weekly Ops updates. - Weekly CSNI SITREPS to CAOC - Monthly Military Activity Reports- Monthly Landing Fees Report- Carry out Daily Hangar duties as per “Hangar Duties Checklist”. (Attached). Other Duties as Assigned:- Command Post Coordinator.- Ensure CP is organized and equipped as required.- Provides operations in-briefings to new visiting detachments.- Contributes to WFO’s.- Ensure QRA is checked and ready for use.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.- Act as main point of contact for all customer and Serco inquiries- Other related duties relevant to this position as may be required.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 55465
Work Location US-DC-Washington
If you are looking to move to your next level in Navy logistics, the Navy Reliability Logistician role, will steer you in the right direction!  This position will be on a dynamic team supporting Team Submarine in Washington, DC.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force which is a fantastic opportunity to launch your career with the Navy. In this role, you will:- Provide technical support covering a wide variety of Team Submarine logistics issues, including overall supply chain for parts in weapons system support.- Support evaluation of parts for modernization and maintenance and understand wholistically providing solutions.- Participate in the systems engineering processes to influence design from its inception throughout the lifecycle, facilitating supportability to maximize the availability, maintainability effectiveness and capability of in-service submarines at the lowest Total Ownership Cost (TOC).- Provide subject matter expertise and programmatic support for Diminishing Manufacturing Sources and Material Shortages (DMSMS) and Obsolescence Management.- Review system and component level design development documents to provide engineering/sustainment/programmatic expertise and support.- Participate in Reliability, Availability and Maintainability (RAM) IPT, Reliability Control Board (RCB), Sustainment IPT, Reliability Centered Maintenance (RCM) workshops and provisioning conferences.- Provide subject matter expertise in one or more supportability considerations, including (but not limited to) Reliability, Availability, Maintainability, Supportability, Suitability, and Affordability requirements.- Develop, review, and provide supportability analysis including (but not limited to) Failure Modes and Effects Analysis (FMEA); Failure Modes, Effects, and Criticality Analysis (FMECA); System Engineering Plan (SEP), Reliability, Availability, Maintainability and Cost (RAM-C); Level of Repair Analysis (LORA); etc.- Review and assess programmatic documents including (but not limited to):- Statements of Work (SOW), - Contract Data Requirement Lists (CDRLs), - Bills of Material (BOMs), - Analysis of Alternatives (AoA), - Class Maintenance Plan (CMP), - Reliability, Availability, and Maintainability Plan (RAMP), - Life Cycle Support Plan (LCSP),- Sustainment Program Baselines (SPB),- Conduct analyses of HM&E/NPES subsystem development plans, cost proposals, Logistics, and other technical documentation, and- Interface with the ISEA/PARM/WFC/OEM to verify proper integration of Government/Contractor Furnished Equipment/Information (GFE/GFI) to verify proper integration of Logistician. 
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 50541
Work Location US-CA-San Carlos
Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in San Carlos, CA! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer: - The rate of pay for this position is $37.93 per hour.- Additional housing stipend available.- $5,000 SIGN ON BONUS.As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-CA-San Carlos
Telework
No - Teleworking not available for this position
ID 55352
Work Location US-NC-N/A
If you love working as part of a collaborative team and want to support our Navy NAVSEA customer, then SERCO has a great opportunity for you! As a Navy Program Analyst, you will apply your knowledge and program/project planning assistance to support the Naval Sea Systems Command’s (NAVSEA) located in North Carolina.  Serco supports the US Navy, NAVSEA HR and Command Administration Center, which provides the highest quality of administrative services with timely results, relieving our Sailors and service employees of administrative burdens to keep them focused on the command mission of delivering fully capable strategic deterrent assets back to sea on-time. In this role, you will:- Provide subject matter expertise as part of our team- Work closely with leadership, Project Managers, and other analysts to identify challenges and develop solutions- Provide professional, technical, program/project, advisory and administrative support- Support planning and execution of program and project efforts- Create, develop, and maintain Plan of Actions and Milestones (POA&Ms)- Provide metrics and status reporting- Provide data and information management- Assist with developing, reviewing, updating, and maintaining planning and management strategies, activities, documents, and communications- Provide recommendations for continuous improvement- Maintain reporting systems and processes- Schedule meetings with stakeholders- Interact with SES-level leadership, as requiredTeleworking is allowed for this position, however, it is desired that candidates be located in or around the National Capital Region (Washington, DC area). 
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-NC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55471
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this great opportunity to be a part of a dynamic team as a Patent Classifier. Serco’s Intellectual Property (IP) Services Program performs patent related classification analysis for the United States Patent and Trademark Office (USPTO) and the European Patent Office (EPO), as well as performing similar analysis and patent search for law firms and inventors. This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. Successful candidates can make significant contributions to the patent industry while working in the growing economy. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. Our subject matter areas include:- Chemical and Biomedical Sciences – Polymers/Catalysts/Pharmaceutical Compounds/Chemical Compounds/Analytical Chemistry/Coating Compositions/Microbiology & Molecular Biology/Surgery- Industrial Chemistry – Molding/Coating/Chemical Etching/Chemical Processes/Printing/Metallurgy/Separation (solids gases, liquids)/Stock Materials/Batteries/Fiber Treatment/Containers and Packaging- Civil Engineer and Transportation – Aeronautical, Marine & Land Vehicles/Construction (buildings, brides, roadways)/Vehicle Drive Trains/Weapon Systems/Engines/Earth Working/Furniture- Mechanical Engineering – Fasteners/Machine Elements/Measuring & Testing (electrical, optical, radiation)/Tools- Metal Machining/Fluid Handling/Heating & Refrigeration/Fluid systems- Communications – Networks/Optical Communications/Telecommunications (multiplexing, digital signal processing, etc.)- Computer Science – Databases/Cryptography/Software/Dynamic Storage/Data Processing/Security/Hardware/E-Commerce- Electronics and Semiconductors – Semiconductor Active Devices & Manufacture/Electrical Devices & Components/Power Systems & Control/Electronic CircuitryAs a Patent Classifier, you can expect to:- Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Have technical expertise in one or more of the following technologies: Engines, Aeronautical, marine and land vehicles, buildings, bridges, roadways, vehicle drive trains, weapons, earth working.- Have exceptional analytical skills and attention to detail.- Have strong reading comprehension skills and written communication skills.- Have the ability to use Microsoft Office Word and Excel, and work on a computer workstation 8 hours per day.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Apply knowledge of classification, search, and examination processes to provide analysis and prepare written reports for patent attorneys and others in the IP industry.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.
Category
Other
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54756
Work Location CA-ON-Toronto
 Serco has completely transformed its approach to staffing and becoming one of the most innovative Talent Acquisition teams in our industry to match the company’s tremendous growth over the last several years. As part of that journey, we have an amazing opportunity for a Recruiter supporting our Recruitment efforts across Canada.  This includes the work we do with our DES contract supporting the Ministry of Transportation in Ontario (click here to learn more about DES). This position is full-time telework in the day-to-day, but does include a few stakeholder touch points throughout the year and attendance at local hiring events, so the right candidate needs to live in the Greater Toronto Area. This role will report to our Manager of Talent Acquisition who oversees Canada Services. Responsibilities you will have in this position:- Delivers on proposal plans to proactively, attract, source and maintain a pipeline of existing and potential candidates to meet the variable business requirements.- Team with hiring managers to fully understand scope of work, source, interview, and extend offers according to company standards and procedures. - Identify and attract job seekers for a variety of contracts, including managing contingent offers and/or letters of intent for key personnel.- Immerse in the community and engage job seekers in hyper-personalized approaches.- Provide recruiting counsel and input to hiring managers and develop proactive sourcing, marketing & advertising campaigns. - Maintains knowledge and awareness of the Serco brand, makes appropriate use of brand collateral when communicating with candidates, presenting themselves as ambassadors.- Effectively maintain the applicant tracking system. Utilize systems and processes to ensure a high level of data integrity enabling accurate data tracking and reporting.- Partner with the HR Onboarding team, ensuring seamless transition for candidates and hiring managers moving from selection to pre-employment checks and the onboarding process. - Rely on extensive experience and judgment to plan and accomplish goals.  A wide degree of creativity and latitude is expected.  
Category
Human Resources
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55189
Work Location US-AL-Montgomery
Serco-NA is actively seeking a motivated individual to provide supervisory Help Desk support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will work with our dynamic NexGen team to support help desk activities for the Air Force end users. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide. This position is a Hybrid Shift (6am cst – 3pm cst)Tuesday and Wednesday this position will work in a Serco office located in Montgomery Alabama, Sunday, Monday, and Thursday this position works remote This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance  In this role, you will:- Identifies, researches, and resolves technical problems.- Ability to work effectively as part of a large team and independently.- Responds to telephone calls, emails and personnel requests for technical support.- Documents, tracks, and monitors the problem to ensure a timely resolution. - Relies on experience and judgment to plan and accomplish goals. - May lead and direct the work of others.- Proficient in preparing, selecting, organizing, and presenting information concisely.- Excellent interpersonal and administrative skills to meet needs of the program office.- Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank.- Ability to facilitate and coordinate efforts with key government and non-government stakeholders.- Ability to work with minimal supervision.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Montgomery
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 52094
Work Location CA-ON-Toronto
Looking for a Java Developer opportunity at a place you can make a difference every day?  Discover this great opportunity in our Toronto, Ontario, Canada location.   Serco Canada Inc. is hiring for an experienced Java Developer.  This role will be responsible for on-going fixes, enhancements, and upgrades of web-based COTS and custom applications and the underlying Microsoft SQL database. In this role, you will:- Design and develop software applications on J2EE based platform.- Develop detailed program specifications.- Unit test code.- Develop, test, and deploy necessary fixes and application upgrades in collaboration with partners and other IT support teams. - Participate in integration and regression testing.- Write documentation to describe program development, logic, coding, and corrections. - Participate in tier 3 application support activities including incident management and supports the assessment and delivery of application upgrades and patches.- Troubleshoot application/database/system issues and provide a Root Cause Analysis (RCA) working effectively with partners and/or Open Source communities. - Provide off-hour support to avoid any service impact to the customer.- Develop/build enhancements to solution as required by customer and business.- Participate in code reviews – peer and junior.- Participate in team-based projects, many of which may be matrix managed. - Mentor junior staff members for career development.- Ensures the on-going maintenance of a safe, healthy, and sustainable working environment, and works in compliance with H&S rules and regulations.- Comply with Serco Canada Inc. policies and procedures.- Perform other tasks and technical duties as assigned.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55404
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this great opportunity to be a part of a dynamic team as a Patent Classifier. Serco’s Intellectual Property (IP) Services Program performs patent related classification analysis for the United States Patent and Trademark Office (USPTO) and the European Patent Office (EPO), as well as performing similar analysis and patent search for law firms and inventors. This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. Successful candidates can make significant contributions to the patent industry while working in the growing economy and beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. Our subject matter areas include:- Chemical and Biomedical Sciences – Polymers/Catalysts/Pharmaceutical Compounds/Chemical Compounds/Analytical Chemistry/Coating Compositions/Microbiology & Molecular Biology/Surgery- Industrial Chemistry – Molding/Coating/Chemical Etching/Chemical Processes/Printing/Metallurgy/Separation (solids gases, liquids)/Stock Materials/Batteries/Fiber Treatment/Containers and Packaging- Civil Engineer and Transportation – Aeronautical, Marine & Land Vehicles/Construction (buildings, brides, roadways)/Vehicle Drive Trains/Weapon Systems/Engines/Earth Working/Furniture- Mechanical Engineering – Fasteners/Machine Elements/Measuring & Testing (electrical, optical, radiation)/Tools- Metal Machining/Fluid Handling/Heating & Refrigeration/Fluid systems- Communications – Networks/Optical Communications/Telecommunications (multiplexing, digital signal processing, etc.)- Computer Science – Databases/Cryptography/Software/Dynamic Storage/Data Processing/Security/Hardware/E-Commerce- Electronics and Semiconductors – Semiconductor Active Devices & Manufacture/Electrical Devices & Components/Power Systems & Control/Electronic CircuitryAs a Patent Classifier, you can expect to:- Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Have technical expertise in one or more of the following technologies: Engines, Aeronautical, marine and land vehicles, buildings, bridges, roadways, vehicle drive trains, weapons, earth working.- Have exceptional analytical skills and attention to detail.- Have strong reading comprehension skills and written communication skills.- Have the ability to use Microsoft Office Word and Excel, and work on a computer workstation 8 hours per day.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Apply knowledge of classification, search, and examination processes to provide analysis and prepare written reports for patent attorneys and others in the IP industry.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.
Category
Other
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54853
Work Location US-VA-Arlington
Love high profile and challenging programming projects supporting the DoD? Serco has an amazing opportunity for you. The Software Engineer will be on a dynamic team, developing analytics for DoD customers such as the Office of Naval Research (ONR) and the Air Force Research Lab (AFRL).  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors, Marines, and Soldiers!  This is a remote work opportunity.  Serco’s Machine Learning Sector develops a wide range of capabilities addressing our customer’s challenges which include data integration and fusion, extracting events/objects of interest from text/video/imagery, determining adversary intent and course of action, and developing AI Agents for military wargaming and operations.  You will be part of a 5-7-member team that works closely with our DoD customer and other teams to deliver innovative systems. We are seeking a Software Engineer to research & develop analytics that provide such capabilities as:- Processing text and track data to improve situational awareness for Sailors and Marines- Developing Artificial Intelligence agents which interact with DoD simulators to learn optimal behavior for our forces- Developing NLP algorithms to process unstructured text data to automatically build profiles of entities of interest to DoD analysts In this role, you will: - Design, create and modify software written in Java and/or Python- Interface with customers to understand requirements - Collaborate with co-workers, leadership, and clients to understand client problems, identify solutions, and demonstrate software solutions- Participate in internal and client-defined agile software development processes- Write technical software documentation and explain software design and implementation to co-workers, clients, and partners
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Arlington
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54848
Work Location US-VA-Arlington
Serco provides a fast-paced, collaborative work environment where individuals have an opportunity to support multiple cutting-edge projects for top government and commercial leaders.  We offer opportunities to solve problems and improve processes while leveraging the newest technologies to provide our customers the highest quality products and services.  This position is based out of the National Capital Region with travel and remote work options supporting out-of-area DoD, Federal Civilian, and commercial customers as required.  The Senior Acquisition Program Manager will provide multi-disciplinary support to government system acquisition program management offices and will serve as an adviser to government personnel. Duties will include planning, executing, and controlling acquisition programs; organizing, training, and supervising a support staff. Will work with senior government personnel on a regular basis, and will frequently be called on to provide briefings and lead large meetings.  The ideal candidate for this position will possess U.S. Navy acquisition experience with an active Top Secret/SCI clearance. Acquisition experience from other DoD service acquisition organizations is also considered highly relevant. Serco is seeking someone who is versatile, with a broad background and demonstrated ability to produce quality work. Must be comfortable in a challenging, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers.  Applicants must also have excellent listening as well as oral and written communication skills and be able to work collaboratively with customers and colleagues. In this role you will be responsible for providing acquisition management support services to ensure the effective and efficient delivery of acquisition services in support of the customer’s mission.  Services include some or all of the following: - Requirements, program strategies, and acquisition plan development- Project execution- Bid and proposal review/analysis- Other related services associated with the acquisition process
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-VA-Arlington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54847
Work Location US-OH-Beavercreek
Serco provides a fast-paced, collaborative work environment where individuals have an opportunity to support multiple cutting-edge projects for top government and commercial leaders.  We offer opportunities to solve problems and improve processes while leveraging the newest technologies to provide our customers the highest quality products and services.  This position is based out of our Dayton, OH office with travel and remote work options supporting out-of-area DoD, Federal Civilian, and commercial customers as required. The Senior Acquisition Program Manager will provide multi-disciplinary support to government system acquisition program management offices and will serve as an adviser to government personnel. Duties will include planning, executing, and controlling acquisition programs; organizing, training, and supervising a support staff. Will work with senior government personnel on a regular basis, and will frequently be called on to provide briefings and lead large meetings.  The ideal candidate for this position possess U.S. Air Force and Space acquisition experience with an active Top Secret/SCI clearance. Acquisition experience from other DoD service acquisition organizations is also considered highly relevant. Serco is seeking someone who is versatile, with a broad background and demonstrated ability to produce quality work. Must be comfortable in a challenging, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers.  Applicants must also have excellent listening as well as oral and written communication skills and be able to work collaboratively with customers and colleagues. This individual is responsible for providing acquisition management support services to ensure the effective and efficient delivery of acquisition services in support of the customer’s mission.  Services include some or all of the following: - Requirements, program strategies, and acquisition plan development- Project execution- Bid and proposal review/analysis- Other related services associated with the acquisition process
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-OH-Dayton
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55399
Work Location US-AL-N/A
Serco-NA is actively seeking a motivated individual to provide Help Desk Management support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will be responsible for leading our help desk team to provide excellent customer service and resolve all technical issues from our end users. As a Help Desk Manager, you will work with management team to create strong metrics on performance and day to day operational metrics. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide.In this role, you will:- Define team goals and lead staff to achieving desired results, and while being accountable for team performance- Successful delivery of services and projects supporting the business both on time and within budget through proactive team management and leadership.- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent- Interpersonal skills that function to create connections and positive experiences for customers- Technological skills specific to monthly metrics and automation of solutions- Patience with customers and ability to remain calm in stressful situations- Project management skills and familiarity with project management software- Excellent analytical and troubleshooting skills- Ability to work effectively as part of a large team and independently- Managing and supporting a team of help desk technicians- Proficient in preparing, selecting, organizing, and presenting information concisely- Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank- Ability to facilitate and coordinate efforts with key government and non-government stakeholders- Recruiting, training, and supporting help desk representatives and technicians- Develop daily, weekly, and monthly reports on help desk team’s productivity- Provide customer feedback to the appropriate internal teams, like product developers- Establish best practices through the entire technical support process- Ability to Maintain an Active Secret Clearance 
Category
Customer Service
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54515
Work Location US-DC-Washington
 If you love engaging with high profile and challenging projects supporting the U.S. Department of Homeland Security, Serco has a great opportunity for you! The Federal Protection Service (FPS) Acquisition Specialist will manage government acquisition and procurement programs, with expertise in managing finance and business operations at the national level, located in Washington, DC.  Bring your expertise and collaborative skills to make a positive impact on the security of our nation! Serco supports the Federal Protection Service (FPS) program, which is charged with protecting the buildings, grounds and property that are owned by the Federal government throughout the nation. The FPS Project Management Division is responsible for assisting the Acquisition Division in meeting acquisition and procurement objectives through project, program and investment management activities, such as market research, cost estimating, requirements development, analyses of alternatives, developing acquisition documents.  You will be providing leadership for teams of analysts in planning, facilitating, and supporting complex methodology development and evaluation, business process re-engineering, identifying best practices, change management and organizational development.  You will be coordinating team activities to lead work on highly complex procurement and contractual process/reviews performance of their functions to implement complex acquisitions and contractor performance evaluations. In the FPS Acquisition Specialist (Journeyman) position, you will:- Assist FPS contracting teams developing complex acquisition packages in support of government contracting and acquisition- Have expert knowledge of Federal contracting law, regulation, policies, precedents and related principles, policies, procedures, and audits. - Assist FPS in scheduling, facilitating, and leading working groups and activities for various steps in procurement and contractual processes and reviews.- Assist FPS in evaluating bid responsiveness, contractor responsibility and contractor performance.- you must have familiarity with business practices and market conditions sufficient to evaluate bid responsiveness.- Assist FPS by conducting research, and performing analysis of procurement requirements, including technical and cost data - Present factual findings derived from research and analyses- Interpret procurement policy, regulations, and directives- Assist FPS of composing bureau/agency guidelines  
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Arlington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55392
Work Location CA-ON-Orangeville
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Orangeville
Telework
No - Teleworking not available for this position
ID 55386
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Ability to work Saturday, where applicable- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 55360
Work Location US-CA-San Diego
Looking for a Travel Coordinator opportunity at a place you can make a difference every day? Discover this great opportunity in our Kearny Mesa (San Diego) office. Serco is looking for a highly motivated, self-starter and detail orientated Travel Coordinator to join our dynamic travel team. In this role, you will:- Arrange travel, flights, hotels and rental vehicles thru a travel agency; per Program Manager's request(s) and expensing all travel reimbursement claims on travelers’ behalf.- Support travelling employees with completion of International Travel Requests (ITR) using Serco intranet, OurWorld-NA.- Relies on instructions, manager approvals and follows pre-established Serco and government guidelines to perform the functions of the job.- Accounts expense reporting, and adjusting Microsoft excel journal entries.- Assist with the preparation of various account balances analyzes, invoices and reports.- Support travel admin team expensing and reconciling corporate credit card used for airfare, lodging, and rental cars.- Relies on instruction
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 55461
Work Location US-MA-Ludlow
Looking for a C5ISR Mechanical Engineer opportunity at a place you can make a difference every day?  Discover this great opportunity in our Ludlow, MA location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety by discovering your new role supporting this critical mission. Serco provides satellite communications (SATCOM), radar modernization, operations and maintenance, and sustainment services that enable customers to extend the lives of existing systems and achieve phased upgrades with new technology to enhance operational capability. Serco specializes in areas including obsolescence engineering, systems engineering services, test equipment design and build, and field engineering services, and maintains a near-field and compact antenna test range at Ludlow. This Mechanical Engineer Designs, develops, and tests all aspects of mechanical components, equipment, and machinery. Applies knowledge of engineering principles to design products such as fixturing and customer deliverables. Conducts product testing and creates models and prototypes. May be involved in fabrication, operation, application, installation, and/or repair of mechanical products. In this role, you will:- Have oversight of ESS (Environmental Stress Screening), including Thermal cycling and Vibration Testing- Perform mechanical design, development, and documentation of components, sub-assemblies for DoD equipment in accordance with system requirements and TDP information- Interface with other engineering disciplines, non-technical disciplines including purchasing and program management, and suppliers, to develop design solutions, resolve technical challenges, and overcome TDP issues.- Support development, evaluation, and analysis of mechanical designs for deliverable items and internal fixturing.- Technical Documentation creation, release, and change incorporation including models, drawings, parts lists, procedures…etc.- Support the production floor on a regular basis, documenting issues, providing status and participate in Open Item meetings and resolutions.- Utilize SOLIDWORKS for modeling and documentation creation
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-MA-Ludlow
Telework
No - Teleworking not available for this position
ID 55412
Work Location US-TN-Millington
SERCO is hiring a General Clerk II to to perform one of the most important and revered missions in the Navy. You will provide timely and first-class casualty assistance to Navy families under the most grievous circumstances in Millington, Tennessee.  You will be part of an 11-person team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office. In this role, you will:- Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members- Receive Line of Duty Investigations- Assist in the tracking, receipt, and processing of various documents pertaining to Casualty cases- Initiate and/or follow up on pending claims and coordinate with other offices and agencies- Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)- Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems- Manage DTS traveler profiles; receive, review, and process travel orders and voucher requests; process travel vouchers; reconcile billed accounts used for airfare procurement; and review orders and vouchers for compliance- Maintain records files for retention and disposition- Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples- Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate ad-hoc reports upon request 
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Millington
Telework
No - Teleworking not available for this position
ID 55244
Work Location US-AE-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. Serco is looking for an experienced CONUS Regional Manager for the DOL VETS TAP program, leading Facilitators and Site Supervisors who provide Transitioning Service Members (TSMs) (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools.  In this role, you will:- Experience overseeing the daily operations of services in a defined region including locations around the globe and geographically dispersed personnel.- Ability to perform additional tasks other than supervising include training personnel and ensuring policies and procedures are followed to meet client needs.- Experience producing weekly, monthly, quarterly, and annual reports and region service statistics and maintains working relationships with internal and external customers.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
IT-Lentini
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55365
Work Location US-DC-Washington
 If you love high profile and challenging programing projects supporting the US Navy, Serco has a great opportunity for you!  SERCO is hiring a Navy Management Analyst to be on a dynamic team supporting information warfare programs at the Pentagon in Washington, DC. Bring your expertise and collaborative skills to make an impact toward our military defense.  SERCO supports the US Navy which supports the Navy warfighter by setting requirements, budgeting resources, and managing programs for many different Navy programs. The Deputy Chief of Naval Operations (OPNAV N2N6) optimizes information warfare investments through centralized coordination, Navy network capability development/integration, Joint and Navy requirements development, and resource programming. In this role, you will:- Assist government action officer with coordination of internal N2N6 policy, integration, planning, programming and budgeting of OPNAV programs- Gather, review, analyze and report applicable financial data derived from PBIS and iRAPS for use by government action officer- Assist government action officer coordination with Navy, U.S. Marine Corps, other Service staffs, and other relevant external organizations for the integration of program technical, cost, schedule, and budget information as required during the Navy’s PPBE cycle- Provide reports on the impact of DoD and Department of the Navy (DON) directed program and budget actions on Navy C4I capabilities and plans- Assist requirements officers with warfighting mission capability analyses supporting the PPBE cycle- Assist requirements officers in the preparation of inputs for studies to support N2N6 Program Objective Memorandum planning- Participate in liaison activities with NAVIFOR, PEO, and Joint Staff, and assessment of the impact of Navy C4ISR systems integration objectives within the defined DoD C4ISR architectures- Assist N2N6 with liaison activities with Joint and Navy staffs on Navy C4I strategy development, policy issues, and divisions of responsibilities within the Navy’s Information Warfare community- Attend conferences and meetings to support requirements officers at various DON and DoD Information Warfare strategy, policy, budgeting, and programming fora- Assist N2N6 with capabilities and equipment requirements analysis to meet stated mission requirements- Provide subject matter expert level support and analysis reviewing platform requirements documents, draft comments, and recommended additions, deletions, or changes to proposed documents.- Assist N2N6 with reviews of Combatant Commander and Navy Component Commander Operational Information Warfare plans and policies- Assist N2N6 in the preparation of technical briefings, point papers, record message traffic, and official correspondence on Navy C4ISR issues for Congress, DoD officials, Navy leadership, U.S. Government Accountability Office, Joint Staff, other services, combatant commanders, and others- Assist N2N6 with the coordination of executive preparation for information briefs and decision briefs that require N2N6 senior leadership participation
Category
Navy
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 55403
Work Location US-AE-FPO
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. The DOL VETS TAP program is in need of experienced, skilled and passionate Site Leads / Employment Facilitators who have prior experience teaching / instructing Military personnel transition to civilian professional and vocational occupations.  In this role, you will:- Guide the transitioning Military Service members in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Provide transitioning Service members (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools.- Conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
IT-Naples
ID 55400
Work Location US-NC-N/A
JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support Veterans (including National Guard and Reservists) and Veteran spouses through the Off-Base Transition Training (OBTT) program that conducts job assistance workshops and suggests local employment resources. In this role, you will:- Teaching and/or instructing Military Veterans and Veteran spouses employment skills to transition to civilian professional and vocational occupations.- Guide the Military Veterans and Veteran spouses in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing Veterans (including Reserve and National Guard) and Veteran spouses a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-NC-Charlotte
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55336
Work Location US-AK-JB Elmendorf-Richardson
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The ideal Lead Employment Navigator candidate would have excellent time management skills, able to work independently, able to respond to inquiries, and, if necessary, work remotely. The Lead Employment Navigator should have prior experience providing Military Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools.  In this role, you will:- Listen to Service Members, analyze their expressed needs, suggest solutions, and action plans. - Provide job search guidance and career advice; assure the transitioning service member (TSM) understands and can access available resources. - Assist with job matching of vacancy postings, with TSM’s skills and work requirements.- Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.- Possess extensive knowledge of the current labor market information.- Provide resume and cover letter advice.- Assist with training and mentoring other TAP career counselors as well as possess the sound organizational and positive leadership skills for site management support.- May work extended hours, including weekdays, weekends, and some holidays, and be able to perform administrative functions for the office. - Reports to the Regional Manager.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AK-JB Elmendorf-Richardson
Telework
No - Teleworking not available for this position
ID 55410
Work Location US-VA-Herndon
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and must be willing and able to deploy anywhere in Zone 2.  The Senior-Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance. This position is contingent upon customer requirements and/or their approval. In these roles, you will provide expertise in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-East Bound Breaux Bridge
Telework
No - Teleworking not available for this position
ID 55409
Work Location US-VA-Herndon
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and must be willing and able to deploy anywhere in Zone 2.  The Mid-Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance. This position is contingent upon customer requirements and/or their approval. In these roles, you will provide expertise in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Rock Island
Telework
No - Teleworking not available for this position
ID 55408
Work Location US-VA-Herndon
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and must be willing and able to deploy anywhere in Zone 2.  The First-Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance. This position is contingent upon customer requirements and/or their approval. In these roles, you will provide expertise in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Rock Island
Telework
No - Teleworking not available for this position
ID 55393
Work Location US-GA-Robins AFB
Passionate about supporting our Air Force and Airmen? We are too.  Serco us an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world.  Serco is seeking a collaborative Acquisition Program Manager - UAV to join the team and support our Air Force Global Hawk customer! If you are looking for your next career opportunity, look no further and apply today! This position is based onsite at Robins AFB, but will provide some opportunity to telework.  In this critical role, you will assist the customer by: - Providing Program Management advisory support for acquisition management, program planning and integration support of aircraft research, development, production, and lifecycle acquisition and sustainment activities to AFLCMC/WII. The general areas requiring advisory / draft documentation support include, but are not limited to: financial management, contract management, budget analysis, protocol, interactions with DFAS, etc.- Interacting with other AFLCMC/WII team members to identify issues- Recommending alternatives for responding to identified issues, and producing draft documentation for timely, fully staffed products or solutions- Providing advisory and draft documentation support in planning, developing, and staffing products such as mid-level briefings, correspondence, reports, databases, websites, and other products- Reviewing specific or general AFLCMC/WII processes and procedures. - Providing recommended process improvements for government consideration- Reviewing Acquisition Category (ACAT) reporting requirements, as well as the location, collation, or generation of the data required for government review / population in the required reports- Reviewing, monitoring, and providing advisory support in the effort to document cost, schedule, and performance of assigned Contractor activities
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-GA-Warner Robins
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55384
Work Location CA-ON-Orangeville
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Orangeville
Telework
No - Teleworking not available for this position
ID 55369
Work Location CA-ON-Sault Ste. Marie
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Sault Ste. Marie
Telework
No - Teleworking not available for this position
ID 55359
Work Location US-FL-Panama City Beach
Serco is seeking an energetic Technical Services Lead in Panama City, FL to lead and manage support container and other technical projects in order to meet our customers’ needs. This role will allow you to provide direction on support container builds from inception through completion and to provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the customer. Serco’s Panama City office supports the Naval Surface Warfare Center Panama City Division (NSWC PCD) as a prime, and as a subcontractor on two Defense contracts, and as a subcontractor on two additional contracts which support research and development, prototype development and testing. Our team supports the full life cycle of Navy research and development projects, from design through Low-Rate Initial Production (LRIP) with planning, procurement, logistics, engineering, technician, and testing support. You will be part of a 35-40-member team that works closely with our customers to deliver unparalleled support. Matthew Hendrix (www.linkedin.com/in/hendrixmatthew) leads this team with over 20 years’ experience and is an Army veteran. The team has been recognized by multiple Navy customers for their outstanding support and contributions to the success of various projects. This position is contingent on your ability to obtain, maintain, and transfer your secret clearance Pre-Employment  In this role, you will:- Provide direction on projects from inception through completion and provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the customer. - Manage and coordinate technical staff by assigning, scheduling, prioritizing, coordinating, and facilitating multiple tasks. - Evaluate performance of subcontractor/vendors and staff in terms of actual and planned task schedules and resource requirements. - Review work for quality assurance. - Compose memoranda, reports, and other documentation highlighting project steps and status for daily and weekly meetings with customer. - Attend meetings and makes presentations about project status and work commitments. - Ensure training of all technical staff members and instruct them on customer methods, procedures, and standards. - Evaluate, develop and/or implement procedures regarding project documentation and development. - Troubleshoot technical problems and takes corrective action. - Reviews employee schedules and timecards. - Participate in long-range planning, analysis, and program design. - Participate in the planning and design of new projects as requested.- Other duties as assigned.
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-FL-Panama City
Telework
No - Teleworking not available for this position
ID 55413
Work Location US-AL-Montgomery
Serco-NA is actively seeking a motivated individual to provide supervisory Help Desk support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will work with our dynamic NexGen team to support help desk activities for the Air Force end users. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide. This position is a Hybrid Shift (2pm cst – 11pm cst)Tuesday and Wednesday this position will work in a Serco office located in Montgomery Alabama, Sunday, Monday, and Thursday this position works remote This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance  In this role, you will:- Identifies, researches, and resolves technical problems.- Ability to work effectively as part of a large team and independently.- Responds to telephone calls, emails and personnel requests for technical support.- Documents, tracks, and monitors the problem to ensure a timely resolution. - Relies on experience and judgment to plan and accomplish goals. - May lead and direct the work of others.- Proficient in preparing, selecting, organizing, and presenting information concisely.- Excellent interpersonal and administrative skills to meet needs of the program office.- Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank.- Ability to facilitate and coordinate efforts with key government and non-government stakeholders.- Ability to work with minimal supervision.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Montgomery
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55401
Work Location US-AR-Little Rock AFB
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-AR-Little Rock AFB
Telework
No - Teleworking not available for this position
ID 55337
Work Location US-AK-JB Elmendorf-Richardson
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. The DOL VETS TAP program needs skilled and compassionate Senior Employment Navigators who can assist military personnel in their transition to civilian occupations and providing individual counseling on the job search process. Senior Employment Navigators would be expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. Senior Employment Navigators would also be expected to connect transitioning Servicemembers and/or spouses to DOL government and non-government partners as well as American Job Centers based on the Servicemember and/or spouse’s needs. Some travel may be required.  In this role, you will:- Listen to Service Members, analyze their expressed needs, suggest solutions, and action plans. - Provide job search guidance and career advice; assure the transitioning service member (TSM) understands and can access available resources. - Assist with job matching of vacancy postings, with TSM’s skills and work requirements.- Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.- Possess extensive knowledge of the current labor market information.- Provide resume and cover letter advice.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AK-Fort Richardson
Telework
No - Teleworking not available for this position
ID 55405
Work Location US-MO-N/A
Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.  Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2023 internship opportunities are available throughout the U.S. and Canada, beginning on May 22nd and concluding on August 11th, with 1 week off July 3rd-7th. You will work with your manager to identify the best working schedule for you, working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company to better prepare you for a full-time career. Furthermore, we believe great ideas come from all levels of the company! Each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. STEP Program Benefits include:- Paid, accredited internship with possibility of attaining college credit (~3 credits)- Half days on Fridays- Paid training sessions covering a wide variety of professional development topics – resume building, presentation skills, operational excellence, and more!- Networking & mentoring opportunities with upper management/Senior SponsorsIs this the internship opportunity for you?- Are you passionate about being a part of the team that creates applications for an entire enterprise?- Do you seek to work for a company committed to its employees and providing them the tools they need to be successful? - Are you someone who likes to take ownership, but ask for help when needed?If your answer to these questions is “Yes,” the IT Business Analytics Intern position is an excellent opportunity for you! By aligning the project team and deploying projects on schedule, you will both discover the true joy in having an application you helped build be utilized by the workforce and seeing their appreciation for having a new tool in their toolbelt. The Enterprise Applications Project Manager Intern will provide the opportunity to learn about Project Management and Information Technology. You will work on projects that will give you hands-on experience with IT tools, project management methodology, business analysis, quality assurance, and change management. You will work in a fully remote capacity but meet regularly via Microsoft Teams with your manager to ensure alignment on the project(s) you are assigned. This is an excellent opportunity for someone who is interested in technology and project management. Serco offers an exciting internship opportunity to our Enterprise Applications team, which is responsible for implementing applications across Serco’s North America division to help exceed the needs of our employees. As a Project manager, you will learn what Serco employees need on a day-to-day basis and be a part of the team that develops and delivers an application to fit those needs. Over the course of the summer, you will network and interface with critical business leaders to include the CIO, VP of Enterprise Applications and members of our Executive Management Team (EMT).  You will report to Allison McFall. Allison leads this team with over 10 years of Project Management experience; as well as certifications in scrum, SAFe agile scrum, operational excellence, and PMP. In this role, you will:- Support project managers in managing project schedules and milestones- Identify and manage project scope, risks, constraints, issues, dependencies, and assumptions- Assist with documentation and other project deliverables- Create wireframes/mockups and receive project sponsor approval- Coordinate aspects of user testing. Schedule UAT cycles, prepare subject matter experts with expectations for UAT, and work with the development team to report any defects discovered during UAT.- Learn, follow, and engage in continuous improvement activities associated with the software development lifecycle – including processes, procedures, and templates.#STEPTechnical
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MO-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55406
Work Location US-MN-N/A
Conducts request for proposal preparations and competitions for supplies and services. Performs subcontract negotiations, and administration of subcontracts. Analyzes estimates of service, material, equipment, and production costs. Monitors suppliers performance for conformance to original proposal and maintain continual reviews to ensure that all terms and conditions are met and that the subcontractor is performing in accordance with legal requirements, customer specifications, and government regulations.  Prepares and disseminates information throughout the company regarding subcontract status, compliance, modification, deviation, negotiation, and termination. Initiates documentation to authorize and direct work in accordance with contractual specifications. Prepares special reports and analyses as required. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. May lead and direct the work of others. Typically reports to a supervisor or manager. Experience must include working in a government contracting environment. Degree must be in Business Administration or related field. Additional training in contract law also required.In this Role you will: - Works effectively in a project team environment to ensure that programmatic timelines for pricing/ proposal support and subcontract/purchase order awards are met.- Develops competitive and single/sole source Request For Proposals (RFPs) for federal products and services of high complexity and price.  Understands how to tailor prime contract requirements;  understand various contract type options and their proper use to ensure selected contract will result in the lowest risk and best performance for Serco and its clients. - Leads program team in subcontractor negotiations concerning price, terms, and delivery schedule.- Awards subcontracts of high complexity, price, and documents all actions within department compliance standards.   - Provides effective subcontractor management ensuring compliance with negotiated price, terms and delivery schedule.  Communicates/ escalates performance issues promptly.- Closes out subcontracts, including cost-reimbursable subcontracts, timely.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MI-
Telework
Yes - May Consider Full Time Teleworking for this position

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