Serco Inc.

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Search Results Page 2 of 14

ID 57019
Work Location US-VA-Alexandria
If you are looking for a fast-paced job supporting the development of future autonomous vessels, then Serco has a great opportunity for you!  Serco’s Maritime Engineering Operation (MEO) is seeking a motivated, resourceful Shipyard Projecrt Manager  to join our team and help develop cutting-edge software solutions. You will be part of the Serco VOYAGER team developing a new autonomous vessel for the DARPA NOMARS program. You may also support other ship design programs for the US Navy, USCG, and other commercial maritime customers on a variety of contracts and different vessel In this role you will:  Design phase-     Participate in design and integration activities on behalf of the ship owner.- Advise and assist with selection and contracting with shipyards, Suppliers, and subcontractors.- Compile, in cooperation with the owner, engineering and design team, and shipyard, the building drawings and specifications for the vessel. - Participate and assist program management team verification of budget control and build planning.Construction phase-      Attend the building shipyard and supervise construction on behalf of the owner.- Provide monthly (or weekly) reports to the owner on build progress and budgeting, wherein we advise on impending decisions and actions.- Manage Owner Furnished Equipment (OFE) deliveries to the shipyard. Work with the shipyard to oversee receipt inspection, inventory, storage, care, and protection of OFE.- Coordinate and resolve design discrepancies with the engineering team and shipyard in an expeditious manner.- Conduct regular surveys of the vessel and oversee quality control throughout construction.- Administer change orders from the yard or owner.- Conduct regular surveys of the vessel. Ensure configuration control and oversee quality control during the construction phase, in accordance with the test and inspection plan.Delivery and testing phase- Verify if the vessel is built according to the agreed contracts and specifications.- Coordinate with OEM’s and Shipyard to execute equipment and system and testing. - Coordinate and Manage Dock Trials and Sea Trials in accordance with the Test Plan.- Assist with preparation of test and trials reportsCompile documentation on “as built” modifications based on final tests and quality control surveys.
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 56920
Work Location US-VA-Alexandria
Looking for a Naval Project Accountant opportunity at a place you can make a difference every day?  Discover this great opportunity in our Alexandria, VA location.   join our Maritime Engineering Operation team. You will participate in the planning, tracking, analysis, and reporting of performance on projects of varying contract type, size, complexity, and level of risk. The Project Controller is a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance.  You will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, finance, accounts receivable, subcontract management and procurement. We are seeking a highly skilled Project Accountant to oversee and manage the financial aspects of our projects. The successful candidate will work closely with project managers, vendors, and clients to ensure accurate financial reporting, budgeting, and forecasting. Hybrid Role based out of Alexandria, VA  In this role you will:- Ensure project financials are accurate, timely, and complete in accordance with company policies and procedures.- Develop and maintain project budgets and forecasts, including monitoring and reporting on project variances and ensuring project costs are within budget.- Work with project managers to review project schedules and ensure that project costs are properly allocated.- Provide project financial analysis to identify and explain budget variances, opportunities for cost savings, and project profitability.- Collaborate with the project team to ensure financial data is accurate and up-to-date, and review and approve project invoices, purchase orders, and payment requests.- Manage project cash flow, including forecasting and monitoring cash inflows and outflows.- Prepare and present monthly, quarterly, and annual financial reports to project managers, senior management, and external stakeholders.- Develop and maintain strong working relationships with project stakeholders, including vendors and clients, and ensure all financial transactions are accurately recorded in accordance with company policies and procedures.- Participate in project meetings to provide financial updates and analysis, and provide recommendations to improve financial performance. 
Category
Finance
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 57360
Work Location US-AE-Vilseck Rose Barracks
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
DE-AE-Bavaria
Telework
No - Teleworking not available for this position
ID 57162
Work Location US-CA-San Diego
Looking for a Designer/CAD Drafter opportunity at a place you can make a difference every day?  Discover this great opportunity in our San Diego, CA location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.This cleared Designer/CAD Drafter position will be supporting the buildup and modernization of facilities the United States. Bring your expertise and grow with a company supporting our military defense and training sites.You will be part of member team that works closely with the customer and other Serco teams to deliver quality systems. The team has been recognized by the customers for their outstanding contributions to several contracts and programs. In this role, you will:- Prepare, modify and maintain plans, designs, drawings, and schematics for components and systems. - Perform moderately complex drafting tasks typically using computer equipment. - Work from sketches, notes, and verbal instructions. - Use computer-aided design (CAD) systems to prepare layouts and drawings. May perform site surveys and incorporate them into CAD files. - At times, work with engineers in specific disciplines, which may require some knowledge of that discipline. - Perform complex tasks requiring the consideration of multiple variables to determine proper course of action. - Receive general guidance/supervision but normally work independently on mastered tasks. - Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Contribute in all phases of the development lifecycle.- Produce comprehensive, quality drawings or technical documentation as required.- Demonstrate proficiency using AutoCAD to accomplish engineering tasks.- Perform individual and team Quality checks on drawings or technical documentation.- Regularly be required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.- Exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.- Be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57363
Work Location CA-ON-Kingston
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kingston
Telework
No - Teleworking not available for this position
ID 57290
Work Location US-VA-Arlington
Serco is excited to begin support to the F-35 Joint Strike Fighter Program Office. This contract provides program management support in support of the full acquisition life-cycle of the F-35 program, to include development, production, and sustainment. For this opportunity you will have the option to work at Crystal City, VA or Tinker AFB, OK or Wright-Patterson AFB, OHThis supports the F-35 JPO Propulsion Program Management Office in its mission in acquiring, supporting, and improving the family of F135 engines produced by Pratt & Whitney (PW).This position applies knowledge and experience in acquisition program management to the F-35 program throughout its life cycle. Our Analysts perform specific tasks within a narrowly defined scope of responsibility within a set time-line, working only under very general direction. Prepares correspondence, briefing materials, and other documentation in support of the joint program office. Establishes and utilizes appropriate management information and feedback systems to review, control, and report on assigned projects. Interacts with working level program offices, support organization, and functional system contractor employees in support of the assigned program(s) and project(s), Works independently but may interact with more senior acquisition managers and project leaders to review completed or in-process work for overall adequacy and accuracy.In this role you will;- Assist Propulsion PMO in managing cost, schedule, and performance for F135across development, production, and sustainment- Assist Propulsion PMO in serving as propulsion system integrator for the F-35 Air System- Assist Propulsion PMO in managing propulsions systems risks- Assist Propulsion PMO in sustaining engines for U.S. Services, Partners, and FMS customers- Assist Propulsion PMO in managing production out of three assembly plants- Assist Propulsion PMO in managing F-135 Component Improvement Program (CIP).- Support Propulsion PMO in delivering the following key products: - Component Improvement Program – assist Propulsion PMO in addressing Propulsion Safety, Reliability, and Readiness issues; - Propulsion Sustainment, Production, and CIP Contracts - F-35 Propulsion Systems – Power Module, Fan Module, Lift System, and major Line-Replaceable Units (LRU)- Propulsion Support Equipment
Category
Operations Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Crystal City
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57362
Work Location US-CO-Schriever
Serco has a Cybersecurity Assessor opening in Colorado Springs, CO or Huntsville, AL. This Cybersecurity Assessor will be supporting our DoD customer as an integral part of the Serco team! The mission of the Missile Defense Agency (MDA) is to develop and deploy a layered Missile Defense System to defend the United States, its deployed forces, allies, and friends from missile attacks in all phases of flight. This position is contingent upon your ability to maintain/transfer your DoD Secret clearance and have the ability to obtain a Top Secret. Our team provides solutions for statutory and DoD requirements for Independent Verification and Validation (IV&V) for the MDA. They provide IV&V for MDA’s weapon systems, business systems, RDT&E environments and Defense Industrial Base partners. We work closely with the Agency’s Security Control Assessors and the Authorizing Official. The team is 42 people with staff in Colorado Springs, CO and Huntsville, AL. Join our team working at the Missile Defense Agency and use those skills! Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco. In this role, you will: - Perform risk assessments on packages submitted from the Information System Security Manager (ISSM) in Enterprise Mission Assurance Support Service (eMASS)- Perform risk assessment activities for evaluating System Security Plans (SSP), Interim Authorization To Test (IATTs), Authorization to Operate (ATO), and Authorization to Connect (ATC)- Execute and document risk assessments, including interacting directly with the SCAs and the ISSMs and their Cybersecurity support staff and supporting ATO signing sessions 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 57375
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Collect and input burn rate data using corporate template.- Review invoices in accordance with the most recent BM&A Invoice Review Desk Guide and contract clauses; report any discrepancies to Government Contract Manager (GCM).- Assist the GCM with gathering and organizing data needed to develop/modify Technical Task Orders (TTOs)/Delivery Orders/Requisitions/Spend Plans/Contract Performance Input. - Assist with the validation of ULO and TAR lines for contracts.- Utilize NSA-specific systems to perform basic functions.- Assist the Government with Contract Closeout activities.- Draft modifications to existing TTOs.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57353
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist with the validation/completion of Unliquidated Obligations (ULOs)- Assist the Government Business Contract Management Offices with conducting End of the Year activities and the completion of the Actual data calls- Enter requisitions in the NSA’s financial management system that include all necessary information and documentation (PSC#, PAR, SPAT, BER#, Acq Sec# etc.)- In NSA’s financial management system, prepare non-complex Military Interdepartmental Purchase Requests (MIPR) and Economy Act Orders (EAO) and their associated requisitions.- Process incoming MIPRs and EAOs using standard BM&A process to ensure Agency acceptance.- Create and maintain spend plans in the Agency’s financial management system to document Government-specified requirements- Modify requisitions and associated documentation to comply with Contracting’s guidance to assist in the obligation of funds.- Assist Government Program Managers (GPMs) in tracking requirements through execution by tracking and monitoring requisitions through the approval and certification process and to the subsequent destination (either Contracting’s database or the receiving entity).- Pull financial reports/data from Agency systems such as FACTS, CMIS, EDSS, and CDW.- Utilize established NSA acquisition and financial management policies, procedures, regulations and tools.- Assist the Government in monitoring of proper financial code usages- Assist the Government in responding to internal and external financial data inquiries- Assist in monitoring expenses against budgets.- Assist the Government in coordination, entry, and finalization of basis of estimate data to include current year updates- Provide financial status reports to Government Program and Business Management Offices, recommending specific funding sources, identifying funding shortfalls, and identifying excess obligated funding in comparison to burn rates.- Prepare financial briefing materials for Government financial reviews- Assist the GPMs by providing data for estimating activities.- Assist in the creation of budget or financial planning for an organization, organizational unit, program, or expenditure/cost center to identify potential variances.- Coordinate and schedule financial reviews- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management.- Assist the Government Business Contract Management Offices with responses to internal and external requests for information.- Compile and report on programs and budgets; prepare presentations and other materials to support the NSA and DoD programming and budgeting processes, and basis of estimates.- Prepare program/project and budget information for Government submission to the Office of the Director, National Intelligence (ODNI), Office of the Secretary of Defense (OSD) and Congress.- Prepare tasking requests, point papers, briefing charts, spreadsheets, memos, and other documents within prescribed timelines for Government review.- Assist with the interpretation of requests for data and facts; acquire, analyze, and prepare presentations of program and budget data for use in program decision-making.- Assist in the development and maintenance of funding profiles for programs, projects, or contracts.- Assist Government with strategic business planning.- Analyze financial data and transactions for appropriate use. 
Category
Finance
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57352
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Assist with any or all of the Level 1 tasks as constrained by technical training and previous testing experience- Conduct research into and apply knowledge of Government test and evaluation concepts and related engineering, acquisition, and operations activities as needed to support the T&E activities- Plan and Execute Performance Analysis- Review planned acquisition approaches to support T&E schedule alignment with decision maker needs for T&E support- Analyze performance risk areas to focus T&E planning- Specify, validate, and adapt Modeling and Simulation for T&E use- Apply Statistical Analysis of variations in performance behavior to characterize confidence in performance estimates- Select, develop, & use analysis tools- Execute the evaluation plan on data collected by the Testing Tasks- Plan and Execute Performance Data Collection- Plan program and event level testing for collection of data required for analysis and to synch T&E events with supported decision points- Establish and employ Data & Configuration Management capabilities- Support Data Authentication group functions; and comply with program Discrepancy Reporting criteria and processes- Assess operational and system performance requirements for testability and criticality to frame and prioritize T&E objectives and enable evaluation planning- Coordinate with program Systems Engineering (SE) and review T&E-related SE information to leverage functional analysis, system descriptions, parameter selection and dependencies, Modeling and Simulation, and initial performance risk assessments to inform evaluation planning- Assess operational environments and priorities for evaluation attention and scenario selection, and to coordinate user participation in T&E- Plan program and event level risk-tailored performance estimation and analysis of system and operational Effectiveness and Suitability metrics & conditions; levels of T&E include inspection, demonstration, paper analysis, survey, simulation, and physical test- Design surveys for evaluation of Subject Matter Expert (SME) input and user assessments of performance- Participate in the T&E Working-level Integrated Product Team (WIPT) and/or Integrated Test Team for coordination of evaluation plans- Produce Evaluation Plans (metric framework, scenarios/threads, timelines, requirements/T&E cross-walk), Analysis Plans, Data Requirements, Risk Assessments, Evaluation Reports, Status reports; provide input to Government T&E products (e.g., Technology Readiness Assessments, Test & Evaluation Strategy, Test & Evaluation Master Plan, T&E Plans & Procedures and Test Readiness Reports)- Design data sampling schemes to optimize the information/resource balance and to control testing uncertainties- Select, coordinate, and calibrate Instrumentation, collection and data management tools, targets, & facilities- Ensure test readiness including training of test event participants re conduct of the event; equipment readiness, and security, legal, and privacy compliance arrangements- Participate in T&E WIPT and/or Integrated Test Team for coordination of data collection plans- Execute Testing and Data Collection per plan- Produce associated Test Plans, Procedures, and Reports/Briefings, Data Management Plan- Define and provide technical direction and guidance for the Level 1 tasks to the Level 0 and Level 1 TEs assigned to the task- Recommend draft plans and reports from the Level 1 tasks for approval by the task leader- Work directly with the Government sponsor to coordinate task implementation- Maintain knowledge of current and evolving agency, national, and international standards applicable to the system development of interest- Provide overall leadership of the T&E task and serve as primary liaison to the government for supporting contract coordination and task execution- Communicate issues and solutions to the broader government and contract management structure as requested by Leadership- Ensure the appropriate level of independence of the team from the solution provider to support government management of objectivity risk- Manage T&E resources and tasks; ensure quality assurance of test processes and products- Coordinate and integrate Evaluation and Testing tasks and products- Participate in T&E WIPT and/or Integrated Test Team as needed to ensure proper coordination of T&E activities- Drive innovation and responsiveness to program changes and evolving T&E status to help manage program risk: develop alternative courses of action, work-arounds, and fall-back positions with a recommended course of action for each risk, and monitor and re-evaluate risks at appropriate milestones
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57351
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.   Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in the execution of the Program’s Budget through the creation/maintenance of spend plans, requisitions, and their supporting documents.- Coordinate financial data with appropriate Government officials such as Business Financial Managers, Program Managers, Contract Managers, Contracting Officers and Contracting Specialists.- Contribute to the maintenance of current resources to support the day-to-day mission activities.
Category
Finance
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57350
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities: - Has experience with agile development processes.- Has experience with source code control systems, such as Git.- Serve as team lead at the level appropriate to the software development process being used on any particular project.- Design and development of relational and non-relational database applications.- Use of orchestration frameworks such as Spring and Kafka.- Familiarization with queue management systems- Develop or implement algorithms to meet or exceed system performance and functional standards.- Develop and execute test procedures for software components.- Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas.- Modify existing software to adapt to new hardware or to improve its performance- Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions- Java development using the Eclipse IDE (Integrated Development Environment).- Development of Java 2 Enterprise Edition (J2EE) applications- Experience using collaboration and software development tools (ie. Atlassian).- Software development using continuous integration practices- Experience with container technologies (ie. Docker).- Unix shell scripting- Development of event driven or data driven analytics
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57348
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.   This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views. - Define network strategy with respect to technology domain standards and design goals. - Develop and maintain network roadmaps, which include product selection, versions, upgrades, projects and milestones. - Conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks, and increase security. - Lead efforts for network technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features. - Research activities include readings, proof-of-concepts (POCs) and lab testing. - Communicate leading practices by giving presentations, working with program/project teams, and authoring content aimed at educating others about standards, strategies, and other defined leading practices.
Category
Other
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57347
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems.  Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57346
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad experience in DoD acquisition management, DoD contracting, or DoD contract management.   Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57345
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Ability to integrate, install, configure, upgrade, compile, and support COTS/GOTS software.- Generate documentation for the full software stack.- Update software for sustainment support.- Basic Linux system administration skills and shell scripting.- Execute test codes for characterization of software performance.
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57344
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your engineering expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.- Analyze system requirements and lead design and development activities.- Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.- Provide technical leadership for the integration of requirements, design, and technology. Incorporate new plans, designs, and systems into ongoing operations.- Develop technical documentation.- Develop system Architecture and system design documentation.- Guide system development and implementation planning through assessment/preparation of system engineering management plans, system integration, and test plans.- Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.- Hold ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.- Communicate with other program personnel, government overseers, and senior executives. 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57343
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval In this role, you will possess the following capabilities:- Assist with any or all of the Level 1 tasks as constrained by technical training and previous testing experience- Conduct research into and apply knowledge of Government test and evaluation concepts and related engineering, acquisition, and operations activities as needed to support the T&E activities- Plan and Execute Performance Analysis- Review planned acquisition approaches to support T&E schedule alignment with decision maker needs for T&E support- Analyze performance risk areas to focus T&E planning- Specify, validate, and adapt Modeling and Simulation for T&E use- Apply Statistical Analysis of variations in performance behavior to characterize confidence in performance estimates- Select, develop, & use analysis tools- Execute the evaluation plan on data collected by the Testing Tasks- Plan and Execute Performance Data Collection- Plan program and event level testing for collection of data required for analysis and to synch T&E events with supported decision points- Establish and employ Data & Configuration Management capabilities- Support Data Authentication group functions; and comply with program Discrepancy Reporting criteria and processes- Assess operational and system performance requirements for testability and criticality to frame and prioritize T&E objectives and enable evaluation planning- Coordinate with program Systems Engineering (SE) and review T&E-related SE information to leverage functional analysis, system descriptions, parameter selection and dependencies, Modeling and Simulation, and initial performance risk assessments to inform evaluation planning- Assess operational environments and priorities for evaluation attention and scenario selection, and to coordinate user participation in T&E- Plan program and event level risk-tailored performance estimation and analysis of system and operational Effectiveness and Suitability metrics & conditions; levels of T&E include inspection, demonstration, paper analysis, survey, simulation, and physical test Design surveys for evaluation of Subject Matter Expert (SME) input and user assessments of performance- Participate in the T&E Working-level Integrated Product Team (WIPT) and/or Integrated Test Team for coordination of evaluation plans- Produce Evaluation Plans (metric framework, scenarios/threads, timelines, requirements/T&E cross-walk), Analysis Plans, Data Requirements, Risk Assessments, Evaluation Reports, Status reports; provide input to Government T&E products (e.g., Technology Readiness Assessments, Test & Evaluation Strategy, Test & Evaluation Master Plan, T&E Plans & Procedures and Test Readiness Reports)- Design data sampling schemes to optimize the information/resource balance and to control testing uncertainties- Select, coordinate, and calibrate Instrumentation, collection and data management tools, targets, & facilities- Ensure test readiness including training of test event participants re conduct of the event; equipment readiness, and security, legal, and privacy compliance arrangements- Participate in T&E WIPT and/or Integrated Test Team for coordination of data collection plans- Execute Testing and Data Collection per plan- Produce associated Test Plans, Procedures, and Reports/Briefings, Data Management Plan- Define and provide technical direction and guidance for the Level 1 tasks to the Level 0 and Level 1 TEs assigned to the task- Recommend draft plans and reports from the Level 1 tasks for approval by the task leader- Work directly with the Government sponsor to coordinate task implementation- Maintain knowledge of current and evolving agency, national, and international standards applicable to the system development of interest
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57342
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Ability to integrate, install, configure, upgrade, compile, and support COTS/GOTS software.- Generate documentation for the full software stack.- Update software for sustainment support.- Basic Linux system administration skills and shell scripting.- Execute test codes for characterization of software performance.- Provide software product ownership for HPC tools.- Working knowledge of CM tools, web documentation, and issue tracking.- Ability to work in a fast paced environment and switch between various architectural paradigms.- Develop software tool plugins in the language in which the tools are written.- Determine the optimal, or best available, HPC configuration for customer needs.
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57341
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.   This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints.  - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Recommend new technologies and processes for complex software projects.- Serve as the technical lead of multiple software development teams. - Select the software development process in coordination with the customer and system engineering. - Ensure quality control of all developed and modified software. - Delegate programming and testing responsibilities to one or more teams and monitor their performance.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57338
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.   This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints.  - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57336
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57335
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Be responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.- Write and edit technical documentation for all the project’s hardware and software to include installation, configuration, and how-to documentation.- Create code documentation for software.- Produce implementation guides and end- user guides for capabilities.- Provide field, data definition, and data flow documentation.- Format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57334
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57333
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.   This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications; analyze system requirements and leads design and development activities; guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies. You will also provide technical leadership for the integration of requirements, design, and technology; incorporate new plans, designs and systems into ongoing operations; develop technical documentation, develop system Architecture and system design documentation; guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Additionally, you will interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts and have responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.         In this role, you will:- Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) - Department of Defense Architecture Framework (DoDAF),  Service-oriented Architecture (SOA), etc.Contribute to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents- Assist with the development of system requirements, functional requirements, and allocation of the same to individual hardware, software, facility, and personnel components- Coordinate the resolution of action items from Configuration Control Board (CCB) meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination- Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations- Allocate real-time process budgets and error budgets to systems and subsystem components- Generate alternative system concepts, physical architectures, and design solutions- Define the methods, processes, and evaluation criteria by which the systems, subsystems and work products are verified against their requirements in a written plan- Develop system design solution that satisfies the system requirements and fulfills the functional analysis- Review and provide input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP)- Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents- Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle- Derive from the system requirements an understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness- Derive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable- Participate in establishing and gaining approval of the definition of a system or component under development (requirements, designs, interfaces, test procedures, etc.) that provides a common reference point for hardware and software developers- Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms (e.g., Identification, Authentication, Access Control, Accountability); and Security Mechanism Technology (Passwords, cryptography, discretionary access control, mandatory access control, hashing, key management, etc.)
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57332
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.   This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will have:- Primary Engineer experience- Experience with Spectrum scale, GFPs storage – configuration, tuning, monitoring, troubleshooting- Experience with InfiniBand Networking – network topology, design, tuning, monitoring and troubleshooting- Additional experience and skills with:- HPC System Administration – automation, monitoring, configuration management.- Software experience areas of interest (customer we support): slurm; Jupyter; arkouda; Kubernetes; Docker; NiFi; Accumulo; Salt, Puppet or ansible; Active Directory/Centrify/NIS; Nagious; Bash scripting/Python/Java; Airflow; Storm; Kafka; Node; Openmpi; Spark; Zookeeper; Cuda/Nvidia; Casport; httpd/nginx; gcc; Chapel
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 57331
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Responsible for evaluating and preparing system engineering and technical analysis documentation to include: Software Requirements Specifications, Software Design Specifications, Software Installation Guides, and User manuals for a complex integrated Enterprise Management suite of High Performance Computing SW solutions.- Must utilize systems engineering experience in carrying out functions, including configuration and resource management, quality assurance, and software integration, acquisition, and testing.- Must contribute to the development of System Engineering plans, Initial Capabilities Documents, Requirements Specification, an Interface Control Documents.- Will also need to record and display internally developed solutions through development of deep-dive documents, flow charts, layout, as well as diagrams.- Qualifications must include: BS degree in Computer Science, Engineering or a related subject.- Proven working experience in installing, configuring, and troubleshooting Unix/Linux based environments.- Solid experience in administration and performance tuning of application stacks (e.g. Tomcat, JBoss, Apache, Ruby, NGINX).- Experience with virtualize and containerization.- Experience with monitoring systems.- Experience with automation software (e.g. Ansible, Puppet, Salt).- Solid scripting skills (e.g. shell scripts, Perl, Ruby, Python).- Solid network knowledge (OSI network layers, TCP/IP).
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 56700
Work Location US-CA-San Carlos
Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in San Carlos, CA! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer: - In compliance with state and local laws regarding pay transparency, the salary for this role is $40.96/hour; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.- Additional housing stipend available.- $5,000 sign on bonus or optional first year paid time off allowance.As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-CA-San Carlos
Telework
No - Teleworking not available for this position
ID 57327
Work Location US-OK-N/A
Are you passionate about supporting our Navy and Sailors? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USN customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world!  This position is 100% remote, but successful applicants must be US Citizens who are eligible for a NACI clearance.   The Instructional Designer will support a high profile and challenging project supporting the U.S. Navy. In this position, you will develop design guides, lesson strategies, and assessments. You will create IMI III online lessons, video scripts, and support materials. If you are a tech-savvy self-starter who prides yourself on meeting deadlines, apply now!  It takes just a few minutes to complete out application process.  Previous Navy or other military experience is desirable.  In this role you will:- Consult with clients to identify new requirements and strategies- Work with a design team of instructional designers, media specialists, programmers, quality control specialists, subject matter experts and project and program managers to design and create new training- Demonstrate advanced knowledge of the ADDIE models and instructional design processes- Foster design innovation- Participate in visual design, prototyping, and usability testing and evaluation- Review products throughout analysis, design, and development to ensure compliance with style guidelines, writing standards, and sensible course/task flow- Work under the supervision of the project manager or lead instructional designer to develop and document instructor-led, paper-based, and online curricula or performance support solutions- Design and develop SCORM conformant and 508-compliant eLearning courseware and training materials
Category
Training
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-OK-Oklahoma City
Telework
Yes - May Consider Full Time Teleworking for this position
ID 57214
Work Location US-VA-Arlington
If you love engaging with high profile and challenging financial projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! The Senior Engineer for Joint Warfighting Capabilities will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense (OUSD) at the Pentagon and Mark Center offices in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation!  Serco supports the Multi-Domain Joint Operations (MDJO) for Research and Engineering (OUSD (R&E)). The mission of MDJO organization is to identify and transition technologies that close time-critical gaps in high-priority, multi-component warfighting missions.  You will work closely with customers and other Serco teams to deliver quality solutions, recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise.  You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. In the Senior Engineer for Joint Warfighting Capabilities role, you will:- Support an OSD customer in the areas of warfighting capability development, integration, and transition of new technology - Provide subject-matter expertise in warfighting technologies and capabilities- Conduct technical assessments and analysis to inform innovative approaches, technologies, and capabilities to address critical joint warfighting capability gaps- Provide technical analysis and advice to inform capability requirements development and validation through the JCIDS process- Provide technical expertise to inform mission engineering studies, prototype development, experimentation, and global integrated wargaming- Collaborate with Service, Joint Staff, and OSD stakeholders to support the transition of technologies from prototypes and joint experimentation activities to Service programs of record- Prepare and deliver reports and briefings to DoD leadership
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-VA-Arlington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57376
Work Location US-DC-Washington
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!   This position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Team Submarine’s Submarine Program Offices are responsible for: The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.You must have an Active Secret clearance to be considered. Serco supports the US Navy as a prime for their Team Submarine SHAPM contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.Serco-NA is seeking a motivated engineers to provide engineering and programmatic support to one of our customers with the U.S. Navy in the Washington, DC area. In this role, you will:- Provide engineering and systems engineering support to the program office.- Prepare and execute environmental documentation for exercises as it required by U.S law.- Recommend course of action(s) for unexpected technical and programmatic issues related to RDT&E.- Generate Acquisition documentation for Milestone Reviews.- Perform technical planning, cost, schedule, risk, supportability, and effectiveness analysis for total systems; analyses performed at concept, design, test, evaluation, and operational phases.- Review and develop analytical and technical input needed in order to evaluate documentation and development of briefs to ensure accurate, timely and essential information is proved to decision makers.- Prepare Unclassified and Classified briefs for audiences up to and including the Flag level.- Attend meetings and specified Program Integrated Product Teams (IPTs).- Set high personal standards for performance and conduct.- Demonstrate ability to be a team player; works well with others; contributes positively to work/team environment while continually seeks ways to enhance contribution to the team.- Rely on limited experience and judgment to plan and accomplish goals.- Perform a variety of tasks under general supervision.- Typically report to a supervisor or manager. 
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 57370
Work Location US-TN-Millington
SERCO is hiring a General Clerk to to perform one of the most important and revered missions in the Navy. You will provide timely and first-class casualty assistance to Navy families under the most grievous circumstances in Millington, Tennessee.  You will be part of an 11-person team that works closely with PERS-00C staff to provide high quality administrative and operational support to the office. In this role, you will:- Receive and process claims (including Traumatic Service member's Group Life Insurance (TSGLI), Survivor Benefit Plan, etc.) from service members or families of service members- Receive Line of Duty Investigations- Assist in the tracking, receipt, and processing of various documents pertaining to Casualty cases- Initiate and/or follow up on pending claims and coordinate with other offices and agencies- Process Family Reference Sample DNA letters and DNA kits and input into the Defense casualty Information Processing System (DCIPS)- Perform various clerical functions such as file and box handling, shredding, and data entry into web-based systems- Manage DTS traveler profiles; receive, review, and process travel orders and voucher requests; process travel vouchers; reconcile billed accounts used for airfare procurement; and review orders and vouchers for compliance- Maintain records files for retention and disposition- Prepare and submit correspondence, forms, and certificates for appropriate signatures from existing templates or samples- Generate a monthly report consisting total number processed FRS DNA kits, authorizations and completed vouchers, outstanding claims and processing issues. Contractor may also be tasked to generate ad-hoc reports upon request 
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Millington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57306
Work Location CA-ON-North Bay
 SERCO is offering a starting hourly rate of $18.27! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.   In these various functional areas, you will:- Provide support to the Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-North Bay
Telework
No - Teleworking not available for this position
ID 57303
Work Location CA-ON-London
 SERCO is offering a starting hourly rate of $18.27! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.   In these various functional areas, you will:- Provide support to the Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 57284
Work Location US-DC-N/A
Serco-NA is actively seeking a motivated individual to provide TRIRIGA development support to the United States Air Force Civil Engineering NexGen project. In this role, you will work with our dynamic NexGen team to support critical Software Development Life Cycle (SDLC) activities for the Air Force customer. You will play a critical role in ensuring the successful design, analysis and development of software solutions to the Air Force CE community across more than 200 bases worldwide.In this role, you will: This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance- Work as a consulting team member or an individual technical consultant on product implementation, enhancement, integration or audit projects- Demonstrate expertise on work efforts that are focused on the analysis of the customer's business goals, objectives, needs and the general business environment to solve technical problems - Demonstrate familiarity with a variety of the field's concepts, practices, and procedures from a TRIRIGA business perspective- Rely on experience and judgment to plan and accomplish goals- Perform a variety of complicated tasks- May lead and direct the work of others- Exhibit a wide degree of creativity and latitude
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 57260
Work Location US-VA-Herndon
Looking for a Senior Subcontracts Administrator opportunity at a place you can make a difference every day?  Bring your expertise and collaborative skills to make an impact by discovering your new role supporting this mission. In this role the Subcontracts Admin will support Serco’s US Navy contracts.  You will be part of a team of Procurement Professionals that work closely with internal and external customers.The Subcontracts Admin will conduct request for proposal preparations and competitions for supplies and services. Performs subcontract negotiations, and administration of subcontracts/purchase orders. Analyzes estimates of service, material, equipment, and production costs. Monitors suppliers performance for conformance to original proposal and maintain continual reviews to ensure that all terms and conditions are met and that the subcontractor is performing in accordance with legal requirements, customer specifications, and government regulations. Prepares and disseminates information throughout the company regarding subcontract status, compliance, modification, deviation, negotiation, and termination. Initiates documentation to authorize and direct work in accordance with contractual specifications. Prepares special reports and analyses as required. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. May lead and direct the work of others. Typically reports to a supervisor or manager. Experience must include working in a government contracting environment. Degree must be in Business Administration or related field. Additional training in contract law also required.In this Role you will:- Lead and conduct subcontract negotiations, competitions, and administration of major subcontracts.- Reviews proposal submissions and acts as senior level authority to identify and assist proposal team in reviewing proposal submissions.- Analyses estimates of services, material, equipment, and product costs.- Monitors supplier's performance for conformance to original proposal and maintain continual reviews to ensure that all terms and conditions are met and that the subcontract is in accordance with legal requirements, customer specifications, and government regulations.- Works effectively in a project team environment to ensure that programmatic time-lines for pricing/ proposal support and subcontract/purchase order awards are met.- Develops competitive and single/sole source Request For Proposals/Quotes (RFPs/RFQs) for federal products and services of high complexity and price.  Understands how to tailor prime contract requirements;  understand various contract type options and their proper use to ensure selected contract will result in the lowest risk and best performance for Serco and its clients. - Leads program team in subcontractor/supplier negotiations concerning price, terms, and delivery schedule.- Relies on extensive experience and judgement to plan and accomplish goals.- Awards purchase orders, subcontracts of high complexity, price, and documents all actions within department compliance standards.    - Provides effective supplier/subcontractor management ensuring compliance with negotiated price, terms and delivery schedule.  Communicates/ escalates performance issues promptly.- Closes out subcontracts, including cost-reimbursable subcontracts, timely.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57305
Work Location CA-ON-Lindsay
 SERCO is offering a starting hourly rate of $18.27! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.   In these various functional areas, you will:- Provide support to the Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Lindsay
Telework
No - Teleworking not available for this position
ID 57269
Work Location CA-ON-Toronto
 SERCO is offering a starting hourly rate of $18.27! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.   In these various functional areas, you will:- Provide support to the Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position
ID 56656
Work Location US-CA-San Diego
Looking for a Designer/CAD Drafter opportunity at a place you can make a difference every day?  Discover this great opportunity in our San Diego, CA location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.This cleared Designer/CAD Drafter position will be supporting the buildup and modernization of facilities. Bring your expertise and grow with a company supporting our military defense and training sites.You will be part of member team that works closely with the customer and other Serco teams to deliver quality systems. The team has been recognized by the customers for their outstanding contributions to several contracts and programs. In this role, you will:- Prepare, modify and maintain plans, designs, drawings, and schematics for components and systems. - Perform moderately complex drafting tasks typically using computer equipment. - Work from sketches, notes, and verbal instructions. - Use computer-aided design (CAD) systems to prepare layouts and drawings. May perform site surveys and incorporate them into CAD files. - At times, work with engineers in specific disciplines, which may require some knowledge of that discipline. - Perform complex tasks requiring the consideration of multiple variables to determine proper course of action. - Receive general guidance/supervision but normally work independently on mastered tasks. - Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Contribute in all phases of the development lifecycle.- Produce comprehensive, quality drawings or technical documentation as required.- Demonstrate proficiency using AutoCAD to accomplish engineering tasks.- Perform individual and team Quality checks on drawings or technical documentation.- Regularly be required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.- Exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.- Be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57372
Work Location US-OH-Beavercreek
If you want to work on cutting edge Air Force programs, Serco-WBB has a great opportunity for you!   Serco is seeking a talented Program Manager to join the team onsite at Wright-Patterson AFB, OH.  This role will be supporting the Special Programs Division (AFLCMC/WAG). This position is contingent upon your ability to maintain/transfer an active DoD Secret clearance. The Fighters and Advanced Aircraft, Special Programs Division develops, tests, and rapidly fields classified Air Force aeronautical capabilities. AFLCMC/WAG conducts studies to identify new capabilities; transitions laboratory technologies to operational platforms; executes demonstrations; and develops, tests, and rapidly fields new capabilities for the warfighter. You will be providing bold and innovative program management solutions on one or more programs by working with labs, test organizations, operational users, and industry.  Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco. In this role, you will: - Provide program management support to classified programs utilizing DoD acquisition processes and policies for the procurement of systems, subsystems, and life cycle acquisition management. - Assist in initiating new prototype and development programs- Employ acquisition program analysis in the areas of acquisition and contracting strategy, program planning and control, schedule development, test, configuration management, risk management, contract changes, financial management, production, and product support- Assist in the planning, development, editing, and staffing of acquisition document products- Develop and present briefings on program status and/or recommendations to senior leadership- Conduct technical evaluations of contractor proposals- Assist in annual program cost estimates and Program Objective Memorandum development and submission- Interface with weapons system contractors, vendors, and Government users regarding programmatic aspects- Support program technical interchange meetings, program management reviews, executive management reviews, test meetings, development/operational test events, integrated product team meetings, software/hardware design reviews, etc- Perform program risk assessments and develop mitigation plans- Transition programs to production and long-term sustainment- Review and give feedback to contract deliverable products
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-OH-Wright-Patterson AFB
Telework
No - Teleworking not available for this position
ID 57337
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.   Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 56821
Work Location US-DC-Washington
If you seek a rewarding, high profile, and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!  This is a new position type for the entire industry! From Strategic conception to implementation, we are building and integrating technologic solutions to modernize the submarine force.  You will be working with a dynamic, innovative team, supporting the SSN(X)Team.  Bring your expertise and collaborative skills to make an impact, not only in our military defense and safety of our sailors, but in changing how vessels are designed! The Team Submarine concept unifies a once diverse submarine set of related activities into a single submarine-centric organization with the objecting of eliminating traditional structures and processes that creates impediments and inefficiencies for within research, development, acquisition, and maintenance communities.   Serco-NA is seeking a motivated individual to provide specialized and strategic programmatic direction for our NAVSEA customers in the future attack submarine programs. This Position will be critical in developing  the strategic pathway for a new Submarine design. MUST HAVE A CURRENT OR ACTIVE SECRET CLEARANCE Conduct Research and Development (R&D) analytical studies of submarine vessels. This program, SSN(X) is the next generation attack nuclear submarine.  Efforts will involve engineering, scientific, information systems, logistics, administrative, and strategic planning expertise, and lead to recommendations to improve operational effectiveness. Provide technical and operational support to projects and programs in the submarine office. Use established research and development techniques to determine the effectiveness of current operational activities and to determine problem areas and develop solutions. Roles and Responsibilities- Conduct state of the art research into submarine systems and systems of systems.- Provide updated industry techniques for development of the new systems.- Develop an integrated R&D strategy and for all life phases of vessel design, build and fielding for a new class of attack submarines- Manage allocation of R&D resourcing to support development activities - Inform future digital engineering policies that provide commonality of technical requirements
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57357
Work Location US-DC-Washington
If you seek a rewarding, high profile and challenging experience supporting projects for the US Navy, Serco has a great opportunity for you!  In this position you will be part on a dynamic Intern Program experience in Team Submarine.  Bring your expertise and collaborative skills to make an impact supporting our National Defense. Team Submarine’s Submarine Program Offices are responsible for:The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The COLUMBIA program is a major defense acquisition program with a total life cycle cost of approximately $336B and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). Team Submarine and the Ship Acquisition Program Management (SHAPM) directorate within Serco-North America (NA) work together for the acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines.Serco-NA supports the US Navy as a prime contractor for Team Submarine assisting the acquisition of submarines. Serco-NA is one of the world’s leading service companies. Serco serves Federal, state, and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Internships will be across Team Submarine. Team Submarine is a combination of the Program Executive Officer, Submarines (PEO SUB), the Deputy Commander, Undersea Warfare (NAVSEA 07) and the Undersea Technology Officer (NAVSEA 073). The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.PEO Submarine - COLUMBIA Class Program Office (PMS 397) - Is conducting the research and design for the next-generation Sea-Based Strategic Deterrence submarine (SSBN).- Submarine Acoustic Systems Program Office (PMS 401) - Develops and implements the Warfare System Modernization Plan that defines future upgrades, systems standards, and interface definitions for development of submarine warfare systems. Works with other Navy organizations and provides direction to coordinate development tasking at Navy Laboratories.- Undersea Weapons Program Office (PMS 404) - Oversees the research, development, construction, and modernization of all undersea weapons, including those employed aboard surface ships and aircraft.- Undersea Defensive Warfare Systems Program Office (PMS 415) - Conducts research, development, and construction of submarine defensive systems including noise makers and anti-torpedo torpedoes.- Submarine Combat and Weapons Control Program Office (PMS 425) - Develops and acquires the combat and weapons control systems for both in-service and new construction ships.- Submarine Electromagnetic Systems Program Office (PMS 435) - Designs, develops, and oversees the construction of Electronic Warfare Systems, periscopes, and the Photonics Mast.- VIRGINIA Class Program Office (PMS 450) - Oversees the design, construction, and delivery of the United States' newest attack submarine.- Maritime Surveillance Systems Program Office (PMS 485) - Provides a long-life fixed, and on demand, mobile maritime surveillance capability in littoral regions and open ocean areas of national interest in support of Joint and naval Task Force Commanders.- The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.You must be able to obtain a Secret clearance after employment. Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.  Serco-NA is seeking motivated supply chain, logistics, management, and business undergraduate students to prepare, coordinate, and integrate the identification, development, acquisition, and delivery of integrated logistics support requirements for systems or equipment assigned to one of the U.S. Navy submarine shipbuilding program offices in the Washington, DC area.  Major Duties/Experience:- Prepare, coordinate, and integrate the identification, development, acquisition and delivery of integrated logistics support requirements for systems or equipment assigned to the Center.- Provide input to and/or review planning documents such as Technical Data Plans, Operational Requirements, Advance Procurement Plans, etc., applicable to the system or equipment for assessing the ILS effort.- Prepare logistics requirements plan, ILS Plans, Operational and Interim Support Plans, etc., as required.- Assess all requirements necessary to coordinate ILS functions.- Prepare and/or coordinate the ILS portion of Invitations for Bid or Requests for Proposal and participate in the evaluation of contractors? bids or proposals.- Organize and chair the activity ILS Management Team and participate as a member of the cognizant System Command ILS Management Team.- Participate in system requirements and design reviews, configuration management board reviews, engineering analysis tests, inspections, and demonstrations, provisioning, and training plan meetings/conferences.- You will interface with a broad range of experts and stakeholders. - Other duties as assigned.
Category
Logistics
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 57365
Work Location US-CA-San Diego
Serco is seeking a highly motivated and hands-on Experienced Subcontracts Administrator to join our Subcontracts Team - (Hybrid Role). This is an exciting opportunity to join a highly engaged and collaborative organization that is committed to make the world a better place.  Serco provides the latitude to learn and develop through meaningful experiences that have a direct and tangible impact on our employees. We take pride in providing the highest quality service and helping others find and build careers at Serco. Our passion for people has resulted in Serco being named Forbes ‘Best Large Employer’ and ‘Best Employer for Women’, and most recently NAVEX Global 2021 Excellence in Corporate Culture Impact. In this role you will:- Develops competitive Request For Proposals (RFPs) for federal and commercial services and products of medium-low complexity.- Compiles various bids/compliance documents for Pre and Post Award and inspects them for completeness.- Evaluates bids and completes subcontract/purchase order awards.- Perform cost and analysis on solicitations received in response to bidding. - Escalates supplier performance issues for resolution.- Performs subcontract close-out and a variety of other procurement-related tasks.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 57339
Work Location US-DC-Washington
Looking for a career opportunity at a place you can make a difference every day?  Discover this fantastic opportunity located in our Nation’s Capital!   Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission. Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. We are seeking an enthusiastic and motivated individual to assume the role of Submarine HM&E Program Analyst, someone who will provide programmatic support to one of our NAVSEA customers. In this role, you will:- Be the primary customer contact for all activities, regularly meeting with and updating the customer on project status. - Support development of metrics to track submarine modernization development, including alterations, LARs, DFSs, correspondence response, commitment, and action item tracking.- Lead program review sessions with customer to discuss cost, schedule, and technical performance. - Review presentations, briefs, and formal correspondence for NAVSEA review and final approval.- Maintain applicable Plans of Actions and Milestones (POA&M) as directed/required.- Interface with stakeholders to identify, assign, and track action items, leveraging initiatives to benefit submarine sustainment support. - Collect information and provide recommendations to senior decision-makers through well-written documents.- Communicate with various Program Office representatives within NAVSEA, SSP, contracting entities and other Department of Navy organization in supporting PM concerns.- Coordinate with the technical community and develop white papers and presentations for the Government and the Navy on program status or issues impacting the program.- Provide Subject Matter Expert (SME) support and assist the Government with technical analyses, inquiries, research, testing, data validation for any matters relating to US submarines. - Provide analysis and metrics for issues that arise in the Program (i.e., late delivery analysis, delay claim analysis, and other availability issues).- Conduct Meeting Administration (generate and distribute agendas, minutes, action items, etc.)- Organize and maintain Program tracking files/tools on program status, actions items and issues. - Support the team in performing additional duties and responsibilities as assigned.- Attend meetings and program reviews, provide presentations, written materials, and/or electronic communications with foreign country representatives from one of more countries. This may include interfacing with foreign liaison officers located at US Navy and/or contractor facilities.- Provide timely and efficient responses for all urgent tasking.- Ensure program correspondence and deliverables are in accordance with Serco's Quality Assurance Program. 
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 57364
Work Location US-CO-Schriever
Serco has a Cybersecurity Assessor opening in Colorado Springs, CO or Huntsville, AL. This Cybersecurity Assessor will be supporting our DoD customer as an integral part of the Serco team! The mission of the Missile Defense Agency (MDA) is to develop and deploy a layered Missile Defense System to defend the United States, its deployed forces, allies, and friends from missile attacks in all phases of flight. This position is contingent upon your ability to maintain/transfer your DoD Secret clearance. Our team provides solutions for statutory and DoD requirements for Independent Verification and Validation (IV&V) for the MDA. They provide IV&V for MDA’s weapon systems, business systems, RDT&E environments and Defense Industrial Base partners. We work closely with the Agency’s Security Control Assessors and the Authorizing Official. The team is 42 people with staff in Colorado Springs, CO and Huntsville, AL. Join our team working at the Missile Defense Agency and use those skills! Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco. In this role, you will: - Perform risk assessments on packages submitted from the Information System Security Manager (ISSM) in Enterprise Mission Assurance Support Service (eMASS)- Perform risk assessment activities for evaluating System Security Plans (SSP), Interim Authorization To Test (IATTs), Authorization to Operate (ATO), and Authorization to Connect (ATC)- Execute and document risk assessments, including interacting directly with the SCAs and the ISSMs and their Cybersecurity support staff and supporting ATO signing sessions
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 57292
Work Location US-AE-APO
JOIN OUR TEAMto assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The DOL VETS TAP program needs experienced, skilled, and passionate Employment Navigator Regional Managers who have prior experience leading geographically dispersed team members and a professional workforce.  In this role, you will:- Assist the Project Manager in implementing the Department of Labor’s Employment Navigator & Partnership Pilot for transitioning servicemembers worldwide- Manage and oversee geographically dispersed Employment Navigators at multiple military installations worldwide - Coordinate with installation Designated Governmental RepresentativesThis is a remote position, but some travel to pilot locations may be required. Additionally, the Regional Manager position may require extended hours, including weekdays, weekends, and some holidays, and be able to perform administrative functions for the regional team. The Regional Manager reports to the DOL VETS TAP Employment Navigator Project Manager. 
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
DE-AE-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 57189
Work Location CA-ON-Sarnia
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Sarnia
Telework
No - Teleworking not available for this position
ID 57186
Work Location CA-ON-Sudbury
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Sudbury
Telework
No - Teleworking not available for this position
ID 57307
Work Location CA-ON-Mississauga
 SERCO is offering a starting hourly rate of $18.27! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.   In these various functional areas, you will:- Provide support to the Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position

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