Serco Inc.

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ID 39890
Work Location US-VA-N/A
Join our pool of dedicated, experienced counselors providing non-medical counseling services to Service members and their Families worldwide. The Military and Family Life Counseling (MFLC) Program was established to expand access to confidential counseling and reduce the barriers and stigma often associated with seeking counseling support. The stresses of Military life are complex, requiring a wide range of problem solving skills in areas such as: single parenting; child care; spousal employment; fluctuating Family income; frequent relocations; isolation from other extended Family members; child education; and children coping with the absence of a parent. The DoD and Serco recognizes these difficulties and is committed to providing the necessary in person counseling support to all Active and Reserve Service members and their Families.  In this role, you will: Non-medical Counseling Services: - Deliver “just in time” services via “walk around/coaching” approach (psychoeducation).- Identify personnel and family needs to provide a "get-well" plan.- Make referrals and warm transfers to military and community resources according to the needs of personnel and families.- Manage duty to warn and restricted reporting situations in accordance with DoD protocol.- Participate in individual and group supervision.- Share information regarding trends and issues encountered at service location.- Participate in in-services/training, quality improvement committees or other activities as assigned. Outreach and Awareness:  - Partner and augment activities family and personnel programs and services.- Build coalitions and connect with federal, state, and local resources and non-profit organizations.- Consult with military commands and installation service providers.- Advise on curriculum development in response to new presentation requests from military leadership.- Develop and implement approved training and education programs and materials. MFLC Assignments Available: Rotational/Adult, Rotational/Child Youth Behavioral (CYB), On-Demand, Surge. Travel:  Travel is required to accomplish mission goals to include evenings and weekends with the ability to use all modes of transportation.  This position requires access to US Government facilities and systems. US Citizenship, a valid driver’s license, auto insurance and reliable transportation to travel to assigned locations and nearby facilities is required.  Work Conditions: Flexibility to work non-standard hours as needed in order to properly serve and assist clients. Job assignments may require working at client site and/or alternative sites where working conditions may vary.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AR-Little Rock AFB
Telework
No - Teleworking not available for this position
ID 47334
Work Location US-CO-N/A
Engineering Technician II - TRAVEL - IT Systems Modernization Serco has a great career changing opportunity for a candidate that is self motivated and enjoys traveling! This position requires travel up to 90% of the time, up to four months at a time. As the, Engineering Technician II, you will work on a team performing IT systems modernization at DoD facilities Worldwide. This work involves installing video surveillance cameras, desktop computing systems and peripherals, cabling, and rack-mounted equipment at U.S. Army Installations Worldwide. Engineering Technician II will receive initial instructions, equipment requirements, and advice from supervisor or other engineers as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with given instructions. In this role you will:- Unpack and re-pack equipment.- Contribute to all phases of the infrastructure installation or upgrade- Pulling and dressing and termination of Category cabling- Trained to terminate copper cable up to CAT6A using RJ45 connectors and crimp tool. Then demonstrate proficiency after being trained.- Installation of racks, cable conveyance, and all peripheral equipment- Rack and Stacking of equipment in racks- Solving issues related to cables and networks- Testing and recording of all cables
Category
Engineering
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 47332
Work Location US-CO-N/A
Engineering Technician I - TRAVEL - IT Systems Modernization Serco has a great career changing opportunity for a candidate that is self motivated and enjoys traveling! This position requires travel up to 90% of the time, up to four months at a time. As the, Engineering Technician I, you will work on a team performing IT systems modernization at DoD facilities Worldwide. This work involves installing video surveillance cameras, desktop computing systems and peripherals, cabling, and rack-mounted equipment at U.S. Army Installations Worldwide. Engineering Technician I will receive initial instructions, equipment requirements, and advice from supervisor or other engineers as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with given instructions. In this role you will:- Unpack and re-pack equipment.- Contribute to all phases of the infrastructure installation or upgrade- Pulling and dressing and termination of Category cabling- Trained to terminate copper cable up to CAT6A using RJ45 connectors and crimp tool. Then demonstrate proficiency after being trained.- Installation of racks, cable conveyance, and all peripheral equipment- Rack and Stacking of equipment in racks- Solving issues related to cables and networks- Testing and recording of all cables
Category
Information Technology
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 47305
Work Location US-VA-Alexandria
*WBB/DAC is now part of Serco “This position is contingent upon contract award” Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (USD R&E) and the Office of Under Secretary of Defense for Acquisition and Sustainment (USD A&S). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. The responsibilities for this mid-level software engineer (SWE) position involves:- Provide strategic leadership and task execution in the areas of software development practice, methodologies, tools, metrics and data analysis - Suggest, assess, and organize the task elements within an individual subtask of the SWE area with an understanding of the nature of how the efforts and resultant products affects the advancement of digitally based tools and techniques- Collaborate and support within the SWE task area and across the organization’s directorates
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47304
Work Location US-VA-Alexandria
 *WBB/DAC is now part of Serco “This position is contingent upon contract award” If you love engaging with high profile and challenging software engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Junior Software Engineer will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center officers in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (USD R&E) and the Office of Under Secretary of Defense for Acquisition and Sustainment (USD A&S). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. In this role, you will:- Support software development practice, methodologies, tools, metrics and data analyses- Suggest, assess and organize task elements within an individual subtask of the software engineering area with an understanding of the nature of how the efforts and resultant products affects the advancement of digitally based tools and techniques- Collaborate and support both the software engineering task area and other major program support engineering activities across the organization
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47310
Work Location US-MA-Boston
If you love important, meaningful, and challenging projects and supporting the US Navy –Serco has a great opportunity for you!  Serco supports the Navy as prime for their Amphibious Warfare program. The Boston Planning Yard team supports the Landing Craft Division in the maintenance of the Landing Craft Air Cushion (LCAC), the configuration and engineering management of the new Landing Craft Utility (LCU) 1700, and the planning of maintenance of the new Ship to Shore Connector (SSC). In this role, you will support the Mechanical Engineering team in the drafting, editing, and verification of technical manuals craft design plans. Additionally, you will serve as the lead for the Landing Craft Corrosion Control Program. You will be part of a 12-person Engineering team consisting of mechanical, electrical, and architectural engineers that works closely with the customer in delivering quality products and services to the fleet. In this role you will: - Serve as the Mechanical and Corrosion engineer in the Planning Yard for the Landing Craft, Air Cushion (LCAC) and the Ship to Shore Connector (SSC) programs.- Develop and revise installation and alteration drawings for the LCAC Service Life Extension Program (SLEP) and other ongoing availabilities, Craft Change Documents (CCDs), and Liaison Action Requests (LARs).- Update and maintain Corrosion Control Inspection reports and associated database.- Provide weekly and ad hoc updates on the Corrosion Control government program lead.- Perform on-site Corrosion Control Inspections of the Landing Craft. - Assist the Configuration Management Team in performing on-site craft inspections to verify craft configuration and currency with documentation.- Assist the customer with coordinating meetings, discussions, and action items for the Corrosion Inspection Working Group (CIWG). - Edit new and revised technical manuals.- Create, revise, and review Technical Manual Deficiency/Evaluation Reports (TMDERs).- Maintain a 3-D CAD model database for LCAC-100 (SSC).- Maintain workload and respond to tasking within the schedule and technical requirements identified in the Integrated Data Environment (IDE). - Perform additional duties and responsibilities as assigned. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-MA-Boston
Telework
No - Teleworking not available for this position
ID 47256
Work Location US-TN-Nashville
Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. As a Personnel Employment Assistant, you will: - Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures- Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures- Answer and direct incoming telephone calls and visitors- Schedule and plan meetings/appointments as required, including conference calls- Liaise with staff members, applicants and the general public on a daily basis- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures- Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed- Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports- Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed- Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs- Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives- Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Nashville
Telework
No - Teleworking not available for this position
ID 47313
Work Location US-GA-Warner Robins
***WBB is Serco In this position you will support the Positioning, Navigation, and Timing (PNT) Program Office (PNT PO) with ongoing modernization, development, and sustainment of a variety of GPS receivers and user equipment to meet existing DoD / civil mandates and DoD / national-level priorities. The various programs being worked may require interfacing with other Air Force, Navy and Army offices for coordination of program related activities. This position will be assigned within the government program office at Robins AFB, GA. The Program Analyst position will be responsible for providing acquisition analyses to ensure the effective and efficient delivery of services in support of the customer’s mission.  Services include some or all of the following:- Supporting the identification and documentation of acquisition and sustainment related activities to plan, develop and implement program strategies; milestone preparation; and documentation of these activities in program briefs and reports- Evaluating requirements to assess program and mission objectives and integrating these activities with other program and functional elements within the program office and outside organizations- Preparing and reviewing program documents, including acquisition plans, development and production schedules, and design studies- Identifying problem areas for further study and evaluation- Providing Program Managers and higher-level management with status and decision information on assigned programs/projects- Supporting the overall project lead and providing support to Integrated Product Teams, conferences, and meetings- Performing liaison work with other DoD Program Offices, and operational units
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-GA-Warner Robins
Telework
No - Teleworking not available for this position
ID 47266
Work Location US-KY-N/A
JOIN OUR TEAMby leading a pilot aimed at assisting Veterans and spouse of a Veteran in states with high unemployment rates among Veterans prepare for a new work life chapter. Serco is looking for an experienced Program Support Specialist assisting management or clients by analyzing and coordinating services such as client programs, human resources, budget preparation and control, equipment utilization, records control, and special management studies by performing the following duties.  In this role, you will:- Experience reviewing, preparing, developing, and modifying reports and/or client programs and policies.- Ability to perform clerical and administrative support tasks. - Relies on limited experience and judgment to plan and accomplish goals. - Performs a variety of tasks.  
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47293
Work Location US-CO-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The DOL VETS TAP program is in search of a skilled and compassionate Curriculum Development Writer who has prior experience in creating instructional products for adult learners.  In this role, you will: - Write, design, edit, proofread, and maintain documentation and training materials. - Track and manage data. - Review, revisions, and sustainment of course materials, preferably the current VETS TAP curricula. - Write and revise curriculum, including virtual and eLearning courses. - Assist in initial instructional plan design and existing plan enhancements with the delivery of higher-order training/development programs.  
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TN-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47268
Work Location US-CO-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The DOL VETS TAP program is in need of gifted and talented Senior Partner Outreach who has experience conducting outreach activities and event management to ensure awareness of VETS services available on the installation. In this role, you will:- Provide outreach at military locations such as family centers, DOD facilities, job fairs, local community resource activities, and related events and providing timely data reports following these events. - Ability to maintain a catalog of all TAP-related MOUs to track and update them in a timely manner. - Must be able to work well with TSM/Ss and staff and must be able to communicate orally and in writing. - A certain degree of creativity and latitude is required. 
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TN-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47299
Work Location US-CO-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The DOL VETS TAP program is in need of an experienced, skilled and passionate Data Analyst who has prior experience in compiling, maintaining, verifying and interpreting data in accordance with plans developed by others.  In this role, you will: - Anaylyze data to identify trends and potential technical and management problems. - Draft reports of findings along with related documentation for higher-level review.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TN-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47296
Work Location US-CO-N/A
JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian.  Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task.  The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The DOL VETS TAP program is in need of a skilled and compassionate Master Trainer/Quality Control Team member who will execute the quality control program as directed by the Master Quality Control Lead.  This program is designed to ensure continuous sustainment of established standards for classroom facilitation, career services, apprenticeship placement, program support, centers of excellence and curriculum development.  In this role, you will:- Assist with revising/updating the objectives in cooperation with the DOL customer needs. - Aid with planning, promoting, and organizing training activities related to quality performance improvement and sustainment. - Provide assistance with investigating customer complaints. - Help with creating plans of action that address identified issues/concerns while monitoring progress under the general direction of the Master Quality Control Lead. - Validate processes are successful and deliverables quality maintained by observing work in-progress, soliciting feedback from various stakeholders, and assessing trends/outcomes. - Ensure that training for DOL VETS TAP Facilitators, Site Leads, Career Services, Center of Excellence and Apprenticeship staff members are timely, relevant, and completed. - Participate with conducting sustainment training programs for Facilitators, Apprenticeship, Centers of Excellence, and Career Services staff. - Observe staff performance, provide mentorship/guidance regarding work performed for improvements, and answer training inquiries from staff. - Will travel, as required. - Participate in program reviews, end-to-end curriculum and training development, in addition to generating reports, assessments, and surveys.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TN-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47297
Work Location US-CO-N/A
JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian.  Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task.  The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The Master Trainer will provide training for DOL VETS Facilitators and Site Leads who are responsible for providing Transitioning Service Members (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools. In this role, you will:- Design, develop and conduct training programs to improve the effectiveness of training of Facilitators and Trainers.- Assist with initial plan/curriculum design and existing plan/curriculum enhancements. - Observe staff performance and answer training inquiries from staff and supporting efforts of the Program Management Office and the Government customer. - Will travel, as required. - Supervise Training and Development Specialists or other staff. - Lead a team through program reviews and end-to-end curriculum and training design, development and delivery in addition to generating reports, assessments, and surveys.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TN-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46730
Work Location US-AP-Yokosuka
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. The DOL VETS TAP program needs skilled and compassionate Senior Employment Navigators who can assist military personnel in their transition to civilian occupations and providing individual counseling on the job search process. Senior Employment Navigators would be expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. Senior Employment Navigators would also be expected to connect transitioning Servicemembers and/or spouses to DOL government and non-government partners as well as American Job Centers based on the Servicemember and/or spouse’s needs. Some travel may be required.  In this role, you will:- Listen to Service Members, analyze their expressed needs, suggest solutions, and action plans. - Provide job search guidance and career advice; assure the transitioning service member (TSM) understands and can access available resources. - Assist with job matching of vacancy postings, with TSM’s skills and work requirements.- Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.- Possess extensive knowledge of the current labor market information.- Provide resume and cover letter advice.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
JP-Kanagawa-Yokosuka
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47280
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 47341
Work Location US-AE-Naples
As the Cybersecurity Systems Engineer, you will support the Commander, Navy Installations Command (CNIC) N6 Regional 6th Fleet Regional Communication Systems (RCS) in Naples, Italy.  You will be responsible for the following activities:- Categorize the Information System (IS) to be accredited through the RMF process and support development of the System Security Plan (SSP).- Support determination and selection of required and or applicable security controls, inherited controls and Common Control Identification (CCI) for the IS and Security Technical Implementation Guide (STIG); document in the SSP.- Support the development of Memorandum of Understanding (MOU) or Memorandum of Agreement (MOA) for external systems upon which the IS is dependent.- Develop and implement a Continuous Monitoring (ConMon) plan/strategy to control effectiveness and changes to the IS and its environment, to include frequency of monitoring.- Support implementation of required and or applicable security controls specified in the SSP to the IS and its environment; document implementation in the SSP.- Support development, review and approval of Security Assessment Plan (SAP), with procedures to assess the IS’ security controls.- Implement, maintain and upgrade approved IS security scanning tool such as ACAS. Perform periodic security scans of the IS.- Perform periodic security scans of business application code; provide results to the appropriate developers for remediation.- Support development and review of the System Assessment Report (SAR), to include individual test results, issues found, and recommendations.- Support development of Plan of Action and Milestones (POA&M) based on findings and recommendations of the SAR. Support development/update the Security Authorization Package (SAP).- Conduct remediation actions based on results of ongoing monitoring of activities, assessment or risk, and outstanding items in the POA&M.- Implement an IS decommissioning strategy; document required actions when a system is removed from service.- Acquire and maintain accounts for the RMF process, such as Enterprise Mission Assurance Support Service (eMASS) accounts. Acquire and maintain DADMs and DITPR-DON access accounts.- Perform regular patching or upgrade of all required security scanning tools. Check all required supportability of scanning tools, particularly End Of Life (EOL) and End of Support (EOS).- Develop an IT System Decommissioning Plan.- Attend CCB meetings and advise on the security impact of proposed changes to the IS, and security related documents requiring any updates due to proposed changes.- Support procurement of the IS’ systems, sub-systems, components and sub-components by ensuring items to be procured are within the Approved Products List (APL), DADMs, Common Criteria (CC) certified, approved cryptographic required standard, and or Commercial Solutions for Classified (CSfC) certified if applicable
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IT-Naples
Telework
No - Teleworking not available for this position
ID 47295
Work Location CA-ON-Stoney Creek
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stoney Creek
Telework
No - Teleworking not available for this position
ID 46836
Work Location US-KY-London
If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II Bilingual (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our London, KY location.  Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act.  The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.  The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing.  The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace.  You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:- Post information to agency records and modify forms or records.- Will communicate with consumers using your English and Spanish speaking skills.- Provide telephone support using the English and Spanish languages.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change.- Additional duties as assigned.Available schedules:- Sunday - Thursday - 6:30 AM-3:00 PM- Tuesday - Saturday - 6:30 AM-3:00 PM- Monday – Friday 1:45 PM – 10:15 PM- Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:- You must be able to commute to the Serco office in London, KY and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-London
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46835
Work Location US-KY-London
If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our London, KY location.  Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act.  The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.  The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing.  The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace.  You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:- Post information to agency records and modify forms or records.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change.- Additional duties as assigned.Available schedules:- Sunday - Thursday, 6:30 AM - 3:00 PM- Monday - Friday, 1:45 PM -  10:15 PM- Tuesday - Saturday, 6:30 AM - 3:00 PM- Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:- You must be able to commute to the Serco office in London, KY and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-London
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47325
Work Location US-WA-Olympia
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Olympia, WA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $33.84 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Olympia
Telework
No - Teleworking not available for this position
ID 47324
Work Location US-WA-Olympia
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Olympia, WA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Supervising- Scheduling- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $37.23 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Olympia
Telework
No - Teleworking not available for this position
ID 47318
Work Location US-VA-Herndon
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and must be willing and able to deploy anywhere in Zone 2.  The Mid-Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval. In these roles, you will provide expertise in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Rock Island
Telework
No - Teleworking not available for this position
ID 47163
Work Location US-TN-Millington
Serco supports the Navy Personnel Command (NPC) by recruiting the best quality men and women from the diverse population of our country.  Our team takes care of our Nation’s Sailors (Active, Reserve and Retired) by building and maintaining their Official Military Personnel Files (OMPF).  These files are critical to a Sailor’s promotions, benefits, and awards.  The Data Entry Operator II will support offices within Navy Personnel Command (NPC) PERS-3 by maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Navy and other federal agencies. This position is responsible for complete and accurate document creation, filing, duplication, and routing, as assigned by the supervisor. Daily support includes scanning documents using high-speed scanners, flatbed scanners, and/or microfiche readers/scanners to include non-standard size documents such as photos, college transcripts, and/or microfiche in accordance with the SOP. This work involves handling proper handling of Personally Identifiable Information (PII). In this role, you will receive basic training and be a part of a team which: - Accepts correspondence from Fleet and support commands from around the country- Prepares, Validates and Verifies documents for completeness, accuracy and suitability.  Then scans them for entry into a Sailor’s OMPF- Follows strict guidelines in protecting the Sailor’s Personally Identifiable Information (PII)
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Millington
Telework
No - Teleworking not available for this position
ID 47206
Work Location US-VA-Chesapeake
Serco, Inc is seeking Top Talent to join our Procurement Team. We have immediate need for a Subcontracts Administrator -Mid to Sr Level to join our team.  You will develop competitive and single/sole source Request For Proposals (RFPs) for federal and commercial services and products of medium complexity; compiles various bid/compliance documents and inspects them for completeness; evaluates bids and completes subcontract / purchase order awards; manages supplier performance issues to resolution; performs subcontract close-out and a variety of other procurement-related tasks. In this role you will:Be responsible for preparing compliant RFP packages for requirements of varying complexity. Issue competitive and sole/single source solicitations and serves as the primary point of contact for the bidding suppliers. Use knowledge of contract types to determine appropriate type for certain procurements assessing the risk associated with various contract and fee types to provide advice to team regarding questions on regulatory or customer requirements. Evaluate competitive bids on a lowest-price-technically-acceptable (LPTA) and best-value basis and awards subcontracts / purchase orders to successful bidders under limited supervision.  Understand how to establish the appropriate evaluation criteria in best-value solicitations. Fully administer subcontracts from cradle-to-grave for multiple agreements across a range of programs.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47322
Work Location US-KY-Winchester
Join Serco as a Fleet Mechanic in Winchester, KY! Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks.   You will be part of a team that has been voted one of the best 10 service companies to work for in the United States for the last 5 years! In this role, you will:- • Operate automotive, construction and material handling equipment, hydraulic systems, aerial platform inspection and repair. • Inspect, diagnose, and repair bucket truck and digger derrick hydraulic systems.• Perform engine, electrical and drivability diagnostics/repair.• Perform DOT inspections and manufacturer suggested servicing• Diagnose and repair aftertreatment systems• Provide clear and accurate information when entering work order data into a fleet maintenance system.• Be responsible for scheduling and prioritizing work derived from driver reports. 
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Winchester
Telework
No - Teleworking not available for this position
ID 47321
Work Location US-TX-San Antonio
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-TX-San Antonio
Telework
No - Teleworking not available for this position
ID 47323
Work Location US-VA-Alexandria
If you love high profile and challenging programing projects supporting the US Navy and Commercial Customers - Serco has a great part time opportunity for you!  The Marine Engineer receives technical guidance and training from the more experienced technical staff to which the individual is assigned and applies basic knowledge of marine engineering to perform routine analyses and prepare basic marine engineering deliverables in support of the design of ships, craft, and other floating structures.  The Marine Engineer will: Apply basic marine engineering knowledge in accordance with applicable regulatory body rules, regulations, and industry standards to develop analyses and products in one or more of the following technical areas: - Participates in the development and validation of design and engineering requirements, preparation of specifications, and provides inputs to technical reports and presentations. - Provide concept and feasibility design studies addressing whole ship sizing and performance analyses, requirements validation, and design optimization- Perform design integration, coordinating inputs from various marine engineering and other engineering disciplines, such as naval architecture and structures, into balanced, closed solution designs to establish principal characteristics and design features such as length, beam, depth, draft, displacement, speed, and other performance parameters.- Provide concept and feasibility design studies of auxiliary systems including pumping and distribution for fuel, seawater, fresh water, and fluid systems.- Provide concept and feasibility design studies for equipment including refrigeration units, pumps, motors, and HVAC systems.- Make machinery arrangements and configurations, developing requirements for area and volume, preparing overall machinery arrangement concepts and drawings illustrating primary functional allocation of spaces within the ship considering location and adjacency constraints, performing special studies including access and maintenance analyses, assisting in detailed layouts of machinery spaces.- Assists with the review of design proposals and specifications.- Participate in scheduled project review sessions and meetings with representatives from other engineering disciplines and customers on technical and engineering issues. - Assists in preparing documentation, reports, and project plans to describe activities planned and accomplished, status reports, letters, memoranda, messages, and contact reports.- Assist with preparation and presentation of formal briefings and staff seminars- Complies with all corporate policies and procedures, including quality assurance and security procedures, in the performance of duties.
Category
Engineering
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 40719
Work Location US-VA-Herndon
If you love high profile and challenging work within a fast-paced environment, then Serco has a great opportunity for you!  We are seeking an experienced User Acceptance Testing AnalystI (Software Application Tester) to join our dynamic team to provide support for user acceptance testing of applications and business processes for the Health Insurance Marketplace division of the Centers of Medicare and Medicaid Services (CMS) at our Herndon, VA office. Bring your expertise and curiosity to make an impact towards helping millions of consumers receive affordable healthcare coverage. You will be part of a product team and will work cross functionally with developers, QA, and SMEs to collect requirements in order to create test cases, scripts and test data which will be used by end users when performing the user acceptance test. In this role, you will:- Create test cases, scripts and data to test various types of business processes, system and software functionality.- Participate in all phases of the development lifecycle- Support end users with user testing and help to resolve issues- Work closely with subject matter experts, QA and development teams to develop test cases. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46964
Work Location US-OH-Euclid
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, Ohio. location.  Bring your expertise and collaborative skills to make an impact toward servicing our retirees.  Serco supports the Pensions Benefits Guaranty Corporation (PBGC), which protects the retirement security of over 35 million Americans in multiemployer pension plans.  Serco and PBGC's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.  You will be part of a 40 + members team of Customer Service Representatives, Benefits Administrators and General Clerks that work closely with the customers and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work.  In the Benefits Administrator role you will: - Perform routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents,- Enter data into PBGC systems of record.- Conduct research for participant issues;- Support payment recovery and benefit payment processing activities- Issue of benefit determination letters and authorizing benefit payments- Conduct quality reviews to ensure work meets quality standards and handes complex or sensitive case processing or customer matters.- Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Ensure work is processed in a timely fashion according to the requirements of the specific business function assignment.- Communicate effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.- Work under immediate supervision and reports to a supervisor.- Relie on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.- Have strong customer service skills.- Be self-motivated, have a dynamic work ethic to ensure maximum customer satisfaction is delivered.- Have knowledge and experience of computer applications, including MS Office, and/or business office systems.- Be able to multi-task and prioritize competing deadlines.- Handle difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.- Communicate effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.Due to the pandemic situation, candidates may be able to work remotely. However, on site work will be required at the Euclid, Ohio location once safety restrictions are lifted.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46963
Work Location US-FL-Doral
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, FL. location.  Bring your expertise and collaborative skills to make an impact toward servicing our retirees.  Serco supports the Pensions Benefits Guaranty Corporation (PBGC), which protects the retirement security of over 35 million Americans in multiemployer pension plans.  Serco and PBGC's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.  You will be part of a 40 + members team of Customer Service Representatives, Benefits Administrators and General Clerks that work closely with the customers and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work.  In the Benefits Administrator role you will: - Perform routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents,- Enter data into PBGC systems of record.- Conduct research for participant issues;- Support payment recovery and benefit payment processing activities- Issue of benefit determination letters and authorizing benefit payments- Conduct quality reviews to ensure work meets quality standards and handes complex or sensitive case processing or customer matters.- Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Ensure work is processed in a timely fashion according to the requirements of the specific business function assignment.- Communicate effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.- Work under immediate supervision and reports to a supervisor.- Relie on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.- Have strong customer service skills.- Be self-motivated, have a dynamic work ethic to ensure maximum customer satisfaction is delivered.- Have knowledge and experience of computer applications, including MS Office, and/or business office systems.- Be able to multi-task and prioritize competing deadlines.- Handle difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.- Communicate effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.Due to the current pandemic situation, candidates may be assigned to work remotely on a temporary basis. However, on site work will be required at the Doral, Florida location once safety restrictions are lifted.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Doral
ID 47203
Work Location US-VA-N/A
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Quantitive Analystics Analyst will be on a dynamic team, supporting our government customer, Pensions Benefits Guaranty Corporation (PBGC), remotley in VA.  Bring your expertise and collaborative skills to make an impact toward servicing our retirees.  Serco supports the PBGC, which protects the retirement security of over 35 million Americans in multiemployer pension plans.  Serco and PBGC's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.  You will be part of a 7 + members team that work closely with the customers and other Serco teams to deliver a wide variety of tasks. Edward Gordan (Vice President), leads this effort and is the Senior Executive responsible for strategic, financial and operational oversight of the Benefits Administration Services portfolio line of business. The Quantitative Analytics analyst is responsible for trend analysis, data visualization and the ability to provide management with statistical findings and conclusions based on your analysis.  Must possess strong analytical abilities and be able to present large amounts of information in ways that are understandable, easy to interpret, and in which patterns, trends and correlations can be easily identified.  Knowledge of data analysis and experience with statistics, including regressions and correlations required.  In the Quantitive Analystics Analyst role, you will:  - Provide data visualization to oversee the design and deployment of analytical datasets to drive high-quality reporting to enable actionable, insightful data to drive decision-making- Be familiar with Lean Six Sigma certificate or equivalent, with a track record of problem solving and continuous improvement.- Interpret data, analyze results using statistical techniques and provide ongoing reports.- Acquire data from different data sources and correlate- Filter and clean data, review reports and performance indicators to help locate performance issues.- Work closely with management to prioritize business and informational needs- Draft statistical reports that assist management in choosing the right programs and processes- Be an analytical thinker- Have strong attention to detail with excellent organizational skills- Be able to work in cross-functional teams, as well as independently- Be Self-motivated. 
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47214
Work Location US-VA-Herndon
 Serco, Inc is seeking Top Talent to join our Procurement Team to support Serco’s Federal Civilian Agency Customers. We have an immediate need for a Subcontracts Administrator -Mid to Sr Level to join our team.  You will source, develop and issue Request For Proposals (RFPs) and Quotes (RFQs) for services and products of medium complexity; compile bid/compliance documents and inspect them for completeness; perform cost and price analyses and partner with operational teams to evaluate bids; select, negotiate  and award various contract types (Firm Fixed Price, Time & Material) to build CPSR-compliant procurement files and execute subcontract / purchase order awards; manage supply chain risk mitigation planning and document supplier performance issues; perform subcontract close-out and a variety of other procurement-related tasks. In this role you will:- Be responsible for preparing CPSR compliant RFP/Q packages for procurement requirements of varying complexity and support a diverse group of internal customers (IT, Operations, Facilities). Assess procurement actions and select the most effective, efficient procurement approach while maintaining compliance with Serco’s Procurement Manual.- Source and issue competitive and sole/single source solicitations for a mix of products and services and serve as the primary point of contact for bidding suppliers. - Use knowledge of contract types and the Federal Acquisition Regulations (FAR) to assess risk and determine the appropriate contract type for each purchase. Assess Serco’s Prime Contract awards to determine subcontract flow down requirements and provide regulatory guidance to Serco team and suppliers. - Evaluate proposals for products and services, or both, under limited supervision. Employ various price analysis methodologies to support diverse projects and functional areas.- Establish appropriate evaluation criteria in best-value solicitations. - Fully administer subcontract and purchase order agreements from cradle-to-grave for multiple supplier types across a range of programs.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47307
Work Location US-CA-San Diego
Shipyard Welder II - San Diego, CA Serco is looking for a Shipyard Welder II team member to join a high-profile and challenging project supporting the US Navy.  The Shipyard Welder II will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works !closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.  This position will be based in San Diego, CA.   In this role, you will:- Interpret specifications, drawings, blueprints, shop job orders and, process sheets.- Use a variety of ARC and gas welding equipment to fabricate or repair products such as foundations, cable collars, cable/pipe/vent hangers, cable tubes penetrations, studs, etc.- Perform related task such as thermal cutting (PLASMA or TORCH) and grinding.- Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Assign work to qualified personnel.- Train new shop personnel on machinery, tools and test equipment required for quality construction of products.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment.
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 47301
Work Location US-CO-Colorado Springs
Looking for a challenging and exciting career opportunity and the ability to work with a great team? Check out this opportunity and apply today! If you’re looking for a high profile and challenging Network IP and Data Path Engineer position supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you! This Network IP and Data Path Engineer will be on a dynamic team, supporting our CMS program at our Colorado Springs, CO location. Bring your expertise and collaborative skills to make an impact towards your career. Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. The Network IP and Data Path Engineer plays a critical role in the design, planning, implementation, documentation and troubleshooting of a large commercial network.  In this role you will:- Assist in designing, planning, implementing; documenting and troubleshooting the Serco-CMS core and access networks as they relate to application data flow and interoperability, with particular emphasis on end to end application delivery, IP address management, infrastructure and application monitoring, and the application of new technologies.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46527
Work Location US-VA-Reston
This project provides agile software development and life-cycle management for Navy’s aviation Depot Readiness Assessment Performance and Pricing Models and associated maintenance, hosting and analysis activities. These models and services assist OPNAV N83 to develop, price, and compare readiness alternatives in key aviation maintenance areas. Modeling outputs and other products serve as inputs to the DON, DOD, Presidential, and Congressional budgets. - Senior programmer in support of the operation, maintenance, and upgrade of multiple separately managed models including Aviation Engine Depot Readiness Assessment Model (EDRAM), Aviation Airframe Depot Readiness Assessment Model (ADRAM), and the Aviation Support Equipment Depot Readiness Model (SEDRAM)- Act as a Subject Matter Expert in the operational use of these models- Act as primary software developer  
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Reston
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47309
Work Location US-CA-Oxnard
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Oxnard, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties-  Coordinating with and issuing instructions to airport vehicles and personnel-  Maintaining and disseminating records of daily operation-  Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $35.36 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Oxnard
Telework
No - Teleworking not available for this position
ID 46762
Work Location US-CA-San Carlos
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in San Carlos, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft- Issuing landing/takeoff instructions- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity-  Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operation-  Other duties as assigned The rate of pay for this position is $37.55 per hour. Additional housing stipend available.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 47290
Work Location US-KY-Fort Campbell
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process. 
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Fort Campbell
Telework
No - Teleworking not available for this position
ID 47289
Work Location US-TX-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process. 
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Houston
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47282
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position
ID 47275
Work Location CA-ON-Brockville
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brockville
Telework
No - Teleworking not available for this position
ID 47273
Work Location CA-ON-Scarborough
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
Telework
No - Teleworking not available for this position
ID 46566
Work Location US-VA-Falls Church
"This position is contingent upon contract award"  If you enjoy direct support to very senior leaders in Defense Health making decisions that impact policy, operations and health readiness this position may be for you. Navy Bureau of Medicine and Surgery (BUMED) is looking for support for analytical and project management support for executive decision making.  You will be part of a 10 person team that works closely with the customer and other Serco teams to deliver effective management plans, authoritative analysis, and “speed to decision” for very senior leaders.  This is a new opportunity, so you will not be picking up someone else’s work.  Your team will define this process along with the customer. In this role you will:- Provide process infrastructure support to U.S, Navy Bureau of Medicine and Surgery (BUMED) in executive-level mission support, research and analysis, program evaluation, and objective-based modeling for effective and timely decision-making support- Serve as project lead with responsibilities to include: Provide Program Management and serve as the main client liaison; Provide oversight to project managers or team leads on the development of project work plan; Manage or monitor project delivery and ensure project cost, schedule, and scope are adhering to the agreed upon work plan; Act as the first level of escalation for all delivery, performance, and contractual issues; Provide expertise on governance processes, program management, and performance metrics; Provide quality control over the work of the entire team- Responsible for managing project(s) and related task orders for customer(s) with revenue ranging from $3 - $15M- Conducts cost management through continual cost control and review- Has business development and budgetary responsibilities- Provide feedback and resolutions to clients to ensure resolution of any outstanding issues that arise- Utilitze advanced knowledge and understanding of BUMED best practices
Category
Health/Medical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Falls Church
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47228
Work Location US-MD-Columbia
Serco is seeking an Instructional Designer to assist in the analysis, design and development of training or performance improvement products in support of processing coverage application, information verification, call center/data processing related tasks.The roles and responsibilities of the Instructional Designer II position include, but are not limited to:- Conducts end-user needs assessment and performance assessment, analyzes results to determine learning needs and performance gaps.- Works closely with product line managers, other internal stakeholders, and external client to identify training requirements, opportunities, and strategies.- Works with the instructional design team (instructional designers, graphic artists, programmers) and project and program managers to design responsive training and/or performance support solutions and schedules.- Demonstrates advanced knowledge of the ISD process when developing training products and fosters design innovation- Captures and diagrams workflow processes, conducts task analysis and work-flow observations- Document project schedules including major milestones, requirements, and dependencies- Participates in visual design, prototyping, and usability testing and evaluation- Reviews products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow. Proactively seeks out business rules, system functionality, and requirements to develop training- May lead a group of instructional designers/trainers for development projects- Establishes strong working relationships with multiple stakeholders that creates trust in ability to successfully execute instructional development projects. - Works under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions- Possesses excellent writing skills and demonstrates the ability to coordinate and work effectively with subject matter experts- Displays organizational skills, capability to work remotely if needed, and the ability to prioritize multiple tasks for themselves, while demonstrating the initiative to complete projects with minimum supervision. A wide degree of creativity and latitude is required.
Category
Training
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MD-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47220
Work Location US-AL-Huntsville
*WBB is now part of Serco Cybersecurity Risk Assessment (CRA) Engineers support the Missile Defense Agency (MDA) Security Control Assessors (SCA) within the Independent Verification and Validation (IV&V) team by performing comprehensive and thorough risk assessments for the MDA. The Risk Assessment process evaluates data from many sources to provide a holistic assessment that enables the Authorizing Official (AO) to make an authorization decision. This process takes vulnerabilities associated with non-compliant RMF controls and evaluates their risk to the mission and the agency to arrive at a residual risk. JOB DESCRIPTION AND RESPONSIBILITIES: - Perform risk assessments on packages submitted from the Information System Security Manager (ISSM) in Enterprise Mission Assurance Support Service (eMASS)- Perform risk assessment activities for evaluating System Security Plans (SSP), Interim Authorization To Test (IATTs), Authorization to Operate (ATO), and Authorization to Connect (ATC)- Execute and document risk assessments, including interacting directly with the SCAs and the ISSMs and their Cybersecurity support staff and supporting ATO signing sessions
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Huntsville
Telework
No - Teleworking not available for this position
ID 47292
Work Location US-AR-Rogers
If you love challenging projects supporting the Centers for Medicare and Medicaid Services (CMS) program - than Serco has a great opportunity for you! The Technical Instructor will be on a dynamic team, helping teach and co-facilitate one or more online virtual courses. Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. The Technical Instructor/Course Developer is primarily responsible for classroom and/or virtual classroom training. Additional duties include but are not limited to assisting Instructional Designers in developing curriculum, course attendance tracking, analyzing and incorporating course feedback in order to improve existing course material. Courses may include interactive and passive instructor led and/or computer based online modules. In this role, you will:- Deliver Virtual Instructor Led Training (VILT) and Instructor Led Training (ILT) courses in a physical classroom setting and via online tools such as Microsoft Teams- Prepare instructional programs in accordance with training or other course requirements- Assembling course materials and testing virtual classroom settings for proper operation- Display proficiency in applying best practices in training techniques and classroom management- Submits written recommendations for curriculum updates to ensure consistency with business process changes- Utilize alternate training techniques to ensure maximum learner engagement- Assess training needs based on course feedback surveys and knowledge assessment results
Category
Training
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AR-Rogers
Telework
No - Teleworking not available for this position
ID 47270
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.   Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in the execution of the Program’s Budget through the creation/maintenance of spend plans, requisitions, and their supporting documents.- Coordinate financial data with appropriate Government officials such as Business Financial Managers, Program Managers, Contract Managers, Contracting Officers and Contracting Specialists.- Contribute to the maintenance of current resources to support the day-to-day mission activities.
Category
Finance
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47269
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in the execution of the Program’s Budget through the creation/maintenance of spend plans, requisitions, and their supporting documents.- Coordinate financial data with appropriate Government officials such as Business Financial Managers, Program Managers, Contract Managers, Contracting Officers and Contracting Specialists.- Contribute to the maintenance of current resources to support the day-to-day mission activities.
Category
Finance
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47267
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Be responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.- Write and edit technical documentation for all the project’s hardware and software to include installation, configuration, and how-to documentation.- Create code documentation for software.- Produce implementation guides and end- user guides for capabilities.- Provide field, data definition, and data flow documentation.- Format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position

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