Serco has an exciting opportunity for a Graphics Designer to join a dynamic team to support corporate communications and branding activities for a government agency located at the L’Enfant Plaza Metro in downtown DC.  Bring your organizational skills, and expertise in graphics design, to support our customer in agency wide communications that have an impact. Serco has been supporting this customer as a prime for over 20 years.  Our team provides a host of services to support corporate communications, brand management, and content development for internal and public facing products.   In this role, you will: - Provide graphic design support to all levels of the organization following corporate identity and branding guidelines and policies for multiple communications media.- Work with clients on creative strategy and requirements.- Design electronic and print collateral materials such as corporate publications, brochures, posters, displays, package design and advertisements for high-volume national distribution. - Design illustrations for print, motion graphics, web pages and video. - Design, illustrate, and produce print, web-based, and interactive ads. Create screensavers and QR codes.- Conceptualize and produce web-based designs (e.g., wireframe layouts, HTML, web e-blast, interactive PDF files, and web art preparation). - Create Microsoft Word documents and PowerPoint presentations.- Coordinate multiple publishing tasks, coordinating outside print jobs and deliverables, and developing production schedules and timelines. - Coordinate projects and interact professionally with customers at all levels of the organization.- Assist department in managing incoming design projects during their entire lifecycle — including creative analysis, research, design, production and printing.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Collect and input burn rate data using corporate template.- Review invoices in accordance with the most recent BM&A Invoice Review Desk Guide and contract clauses; report any discrepancies to Government Contract Manager (GCM).- Assist the GCM with gathering and organizing data needed to develop/modify Technical Task Orders (TTOs)/Delivery Orders/Requisitions/Spend Plans/Contract Performance Input. - Assist with the validation of ULO and TAR lines for contracts.- Utilize NSA-specific systems to perform basic functions.- Assist the Government with Contract Closeout activities.- Draft modifications to existing TTOs.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities: - Has experience with agile development processes.- Has experience with source code control systems, such as Git.- Serve as team lead at the level appropriate to the software development process being used on any particular project.- Design and development of relational and non-relational database applications.- Use of orchestration frameworks such as Spring and Kafka.- Familiarization with queue management systems- Develop or implement algorithms to meet or exceed system performance and functional standards.- Develop and execute test procedures for software components.- Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas.- Modify existing software to adapt to new hardware or to improve its performance- Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions- Java development using the Eclipse IDE (Integrated Development Environment).- Development of Java 2 Enterprise Edition (J2EE) applications- Experience using collaboration and software development tools (ie. Atlassian).- Software development using continuous integration practices- Experience with container technologies (ie. Docker).- Unix shell scripting- Development of event driven or data driven analytics

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.   Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in the execution of the Program’s Budget through the creation/maintenance of spend plans, requisitions, and their supporting documents.- Coordinate financial data with appropriate Government officials such as Business Financial Managers, Program Managers, Contract Managers, Contracting Officers and Contracting Specialists.- Contribute to the maintenance of current resources to support the day-to-day mission activities.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in the execution of the Program’s Budget through the creation/maintenance of spend plans, requisitions, and their supporting documents.- Coordinate financial data with appropriate Government officials such as Business Financial Managers, Program Managers, Contract Managers, Contracting Officers and Contracting Specialists.- Contribute to the maintenance of current resources to support the day-to-day mission activities.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation. You will write and edit technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation. You will create code documentation for software; produce implementation guides and end-user guides for capabilities; provide field, data definition, and data flow documentation and format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources. In this role, you will:- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents- Gather technical information, prepares written text- Maintain a current internal documentation library- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.- Prepare and maintain operations documentation, user guides and manuals and technical publications- Work with developers to produce quality documentation and training materials- Work on all phases of documentation- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity- Prepare reports, responses, and briefings targeted to a wide range of audiences- Coordinate layout and design of documents- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers- Under general direction, write technical copy for various types of documents for a program/project of similar complexity- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information- Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies- Apply technical manual standard NSA DS-89 to work product.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract which supports the customer’s contract, financial and program management business efforts in support of national defense.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!In this role, you will have experience supporting Strategic System Engineering Initiatives to include:- HPC Architecture: Requirements work, system design, and architecture; Architecture documentation, to-be plan planning, transition planning- Technical Configuration Mgmt: Technology Roadmap planning- Overarching H/W Requirements: Technical CONOPS, use cases, and pilot plan development- Familiarity with IC Cloud Computing to include:- Familiarity with the mission platform, the broad range of Capabilities products and services, and the functionality of the IC Cloud.- Experience with researching, developing and documenting best practices related to migration and transformation of existing products to new IT hosting technologies.- Experience with guiding and managing the risks associated with these migrations.- Experience with researching and provide guidance related to the NSA IT security requirements.- Experience developing briefings on technical topics relating to the migration process.- Experience with DoD 500 Phase A activities (requirements gathering, analysis of alternatives, DoDAF, cost estimation, scheduling, etc).

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications; analyze system requirements and leads design and development activities; guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies. You will also provide technical leadership for the integration of requirements, design, and technology; incorporate new plans, designs and systems into ongoing operations; develop technical documentation, develop system Architecture and system design documentation; guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Additionally, you will interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts and have responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.        In this role, you will:- Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) - Department of Defense Architecture Framework (DoDAF),  Service-oriented Architecture (SOA), etc.Contribute to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents- Assist with the development of system requirements, functional requirements, and allocation of the same to individual hardware, software, facility, and personnel components- Coordinate the resolution of action items from Configuration Control Board (CCB) meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination- Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations- Allocate real-time process budgets and error budgets to systems and subsystem components- Generate alternative system concepts, physical architectures, and design solutions- Define the methods, processes, and evaluation criteria by which the systems, subsystems and work products are verified against their requirements in a written plan- Develop system design solution that satisfies the system requirements and fulfills the functional analysis- Review and provide input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP)- Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents- Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle- Derive from the system requirements an understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness- Derive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable- Participate in establishing and gaining approval of the definition of a system or component under development (requirements, designs, interfaces, test procedures, etc.) that provides a common reference point for hardware and software developers- Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms (e.g., Identification, Authentication, Access Control, Accountability); and Security Mechanism Technology (Passwords, cryptography, discretionary access control, mandatory access control, hashing, key management, etc.)

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Be responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation.- Write and edit technical documentation for all the project’s hardware and software to include installation, configuration, and how-to documentation.- Create code documentation for software.- Produce implementation guides and end- user guides for capabilities.- Provide field, data definition, and data flow documentation.- Format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad experience in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management. 

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints. - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints. - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Recommend new technologies and processes for complex software projects.- Serve as the technical lead of multiple software development teams. - Select the software development process in coordination with the customer and system engineering. - Ensure quality control of all developed and modified software. - Delegate programming and testing responsibilities to one or more teams and monitor their performance.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.

If you love high profile and challenging software systems engineering projects supporting the US Government, Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval.In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Work independently on advanced systems/software analysis projects. - Develop and may conduct training programs. - Remain current in operating systems/software analysis technological developments and applications. - Recommend future direction or projects to management. - Provide expertise and direction in the development or modification of complex software programs to enhance an operating system. - Support the government Software integration lead in all aspects of the project lifecycle, requiring technical expertise as well as documentation and leadership skills. - Develop, conduct AOAs and document a large system’s software architecture. - Forge relationships across the PMO and development teams is crucial for successful operation.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a contract providing technical expertise for our national defense.  Our team provides sound engineering expertise and advice in the High Performance Computing arena on exciting projects. You will be part of a team that works closely with the customer to deliver engineering and technical expertise with an emphasis on high performance computing architecture, technical configuration management, and overarching hardware/software requirements. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!In this role, you will have high end network expertise using Juniper.  You should have the following capabilities: - HPC Architecture: Requirements work, system design, and architecture; Architecture documentation, to-be plan planning, transition planning- Technical Configuration Management: Technology Roadmap planning- Overarching H/W Requirements: Technical CONOPS, use cases, and pilot plan development- Familiarity with IC Cloud Computing to include:- Familiarity with the mission platform, the broad range of Capabilities products and services, and the functionality of the IC Cloud.- Experience with researching, developing and documenting best practices related to migration and transformation of existing products to new IT hosting technologies.- Experience with guiding and managing the risks associated with these migrations.- Experience with researching and provide guidance related to the NSA IT security requirements.- Experience developing briefings on technical topics relating to the migration process.- Experience with DoD 500 Phase A activities (requirements gathering, analysis of alternatives, DoDAF, cost estimation, scheduling, etc).   

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Ability to integrate, install, configure, upgrade, compile, and support COTS/GOTS software. - Generate documentation for the full software stack. - Update software for sustainment support. - Basic Linux system administration skills and shell scripting. - Execute test codes for characterization of software performance. - Provide software product ownership for HPC tools.  - Working knowledge of CM tools, web documentation, and issue tracking. - Ability to work in a fast paced environment and switch between various architectural paradigms. - Develop software tool plugins in the language in which the tools are written. - Determine the optimal, or best available, HPC configuration for customer needs.- Experience using the Unix CLI - Experience performing System Administration tasks including installation, configuration, and sustainment of various COTS/GOTS software in a large scale HPC Unix environment 

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents- Gather technical information, prepares written text- Maintain a current internal documentation library- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.- Prepare and maintain operations documentation, user guides and manuals and technical publications- Work with developers to produce quality documentation and training materials- Work on all phases of documentation- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity- Prepare reports, responses, and briefings targeted to a wide range of audiences- Coordinate layout and design of documents- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers- Under general direction, write technical copy for various types of documents for a program/project of similar complexity- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information- Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies- Apply technical manual standard NSA DS-89 to work products- Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or Contract- Work independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methods- Act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required- Review work products of others for compliance with technical manual NSA Data Standard (DS)-89

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views. - Define network strategy with respect to technology domain standards and design goals. - Develop and maintain network roadmaps, which include product selection, versions, upgrades, projects and milestones. - Conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks, and increase security. - Lead efforts for network technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features. - Research activities include readings, proof-of-concepts (POCs) and lab testing. - Communicate leading practices by giving presentations, working with program/project teams, and authoring content aimed at educating others about standards, strategies, and other defined leading practices.

 If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your Engineering expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.- Analyze system requirements and leads design and development activities.- Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.- Provide technical leadership for the integration of requirements, design, and technology. Incorporate new plans, designs, and systems into ongoing operations.- Develop technical documentation.- Develop system Architecture and system design documentation.- Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.- Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.- Hold ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.- Communicate with other program personnel, government overseers, and senior executives.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will have:- Primary Engineer experience- Experience with Spectrum scale, GFPs storage – configuration, tuning, monitoring, troubleshooting- Experience with InfiniBand Networking – network topology, design, tuning, monitoring and troubleshooting- Additional experience and skills with:- HPC System Administration – automation, monitoring, configuration management.- Software experience areas of interest (customer we support): slurm; Jupyter; arkouda; Kubernetes; Docker; NiFi; Accumulo; Salt, Puppet or ansible; Active Directory/Centrify/NIS; Nagious; Bash scripting/Python/Java; Airflow; Storm; Kafka; Node; Openmpi; Spark; Zookeeper; Cuda/Nvidia; Casport; httpd/nginx; gcc; Chapel

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Responsible for evaluating and preparing system engineering and technical analysis documentation to include: Software Requirements Specifications, Software Design Specifications, Software Installation Guides, and User manuals for a complex integrated Enterprise Management suite of High Performance Computing SW solutions.- Must utilize systems engineering experience in carrying out functions, including configuration and resource management, quality assurance, and software integration, acquisition, and testing.- Must contribute to the development of System Engineering plans, Initial Capabilities Documents, Requirements Specification, an Interface Control Documents.- Will also need to record and display internally developed solutions through development of deep-dive documents, flow charts, layout, as well as diagrams.- Qualifications must include: BS degree in Computer Science, Engineering or a related subject.- Proven working experience in installing, configuring, and troubleshooting Unix/Linux based environments.- Solid experience in administration and performance tuning of application stacks (e.g. Tomcat, JBoss, Apache, Ruby, NGINX).- Experience with virtualize and containerization.- Experience with monitoring systems.- Experience with automation software (e.g. Ansible, Puppet, Salt).- Solid scripting skills (e.g. shell scripts, Perl, Ruby, Python).- Solid network knowledge (OSI network layers, TCP/IP).

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Software Systems Engineer with a focus on architecture and engineering tradecraft documentation to include: HW modeling, system power and bring-up sequences, state degradation diagrams, reliability and availability block diagrams, telemetry data flow and collection requirements, interdependency and HW/FW/SW relationship diagrams.- Must utilize systems engineering experience in carrying out functions, including configuration and resource management, quality assurance, and physical and software integration, acquisition, and testing.- Must contribute to the development of System Engineering plans, Initial Capabilities Documents, Requirements Specification, and Interface Control Documents.- Will also need to record and display internally developed solutions through development of deep-dive documents, flow charts, layout, as well as diagrams.- Qualification must include: BS degree in Electrical Engineering, Computer Engineering or a related subject. - Proven working experience in installing, configuring, and troubleshooting Unix/Linux based environments, Solid network knowledge (OSI network layers, TCP/IP).

Serco has an exciting opportunity for a full-time IT Trainer/Developer to deliver instructor-led training to staff virtually and onsite for a Federal agency. Training will be conducted remotely, and occasionally at the headquarters located in Washington, D.C. and at other field offices.  In this role, you will:- Assist with curriculum development and the development and or revision of training materials.- Translate doctrine into user documentation including: user guides, participant manuals, instructor manuals, quick reference cards, job aids, and desk references, etc.- Be familiar with instructional design concepts, practices, and procedures.- Rely on experience and judgment to plan, accomplish goals, and improve processes.- Use wide degree of creativity and latitude.- Report to a manager.**Job assignments may require occasional on-site work at client site in Washington D.C.****Occasional travel may be required**   Experience/Skills Required: - Technical Writing- Computer Systems and Software Training- IT Knowledge- Virtual training/delivery platforms (Adobe Connect, WebEx, Zoom, Skype for Business, MS TEAMS)- Intermediate or higher level Microsoft Office Suite 2010 and 2016 skills– specifically MS Word, Excel, PowerPoint- Instructional design methodology – ADDIE.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Collect and input burn rate data using corporate template.- Review invoices in accordance with the most recent BM&A Invoice Review Desk Guide and contract clauses; report any discrepancies to Government Contract Manager (GCM).- Assist the GCM with gathering and organizing data needed to develop/modify Technical Task Orders (TTOs)/Delivery Orders/Requisitions/Spend Plans/Contract Performance Input. - Assist with the validation of ULO and TAR lines for contracts.- Utilize NSA-specific systems to perform basic functions.- Assist the Government with Contract Closeout activities.- Draft modifications to existing TTOs.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Visionary and strategic; you will be closely working with government technical directors to drive network innovation and efficiencies throughout a project- Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views. Define network strategy with respect to technology domain standards and design goals. Develop and maintain network roadmaps, which include product selection, versions, upgrades, projects and milestones;- Conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks, and increase security;- Lead efforts for network technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features;- Research activities include readings, proof-of-concept (POCs), and lab testing. Communicate leading practices by giving presentations, working with program/project teams, and authoring content aimed at educating others about standards, strategies, and otherwise defined leading practices;- Work individually and collaboratively with team members to ensure breadth and granularity of strategies, standards, and reference architectures for consistency and integration qualifications;- Confidence and professionalism with the ability to present both technical and business concepts to professionals of any level. Eight years of experience in Network Architecture, Design and Engineering, managing and supporting large scale projects and network automation, preferably within a professional services firm or similar environment;- Demonstrated experience designing and implementing network reference architecture, from business/mission requirements gathering to technology rollout oversight, including capacity management, definition of scoring methodologies for technology selection, integration of multiple tools and technical documentation;- Subject Matter Expert (SME) on interior and exterior dynamic routing protocols and how vendor and open source routing daemons implement standards;- Ability to program with one or more “scripting” languages including Python, Ruby, TCL, Perl, PHP, YAML;- Experience with automation and orchestration tools, Salt, Chef, Puppet, and Ansible;- Experience with Network Function Virtualization;- Strong verbal/written communication skills, with the ability to effectively interact with individuals at all levels of responsibility and authority;- Familiarity with Software Defined Networking (SDN) Network Disaggregation technologies and methodologies along with open source solutions;- Must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work;- Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously;- Ability to participate in resource planning processes based on defined organizational plans.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Systems Engineer with a focus on DOD Acquisition artifacts and documentation.- Applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support and Retirement.- Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts.- Communicates with other program personnel, government overseers, and senior executives.- Responsibility for the technical integrity, quality, and completeness of work performed and deliverables associated with one or more of the 25 process areas defined by ISO/IEC15288 to include: Technical Process Area, Enterprise Process Area, and Agreement Process Area.- Will be expected to contribute to the development of sections of systems engineering documentation such as System Engineering plans, Initial Capability documents, Requirements specifications, and Interface Control Documents.

If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems.  Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop or modify software to optimally map algorithms to a particular hardware architecture. - Have experience with container technologies, such as Docker. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met.

If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop or modify software to optimally map algorithms to a particular hardware architecture. - Have experience with container technologies, such as Docker. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Demonstrate experience improving software performance through analysis and optimization of software algorithms or by devising a novel software approach to take advantage of new or unique hardware features. - Recommend new technologies, techniques, and processes for complex software projects. - Serve as the technical lead of multiple software development teams. - Ensure quality control of all developed and modified software.- Delegate programming and testing responsibilities to one or more teams and monitor their performance.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints. - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Recommend new technologies and processes for complex software projects.- Serve as the technical lead of multiple software development teams. - Select the software development process in coordination with the customer and system engineering. - Ensure quality control of all developed and modified software. - Delegate programming and testing responsibilities to one or more teams and monitor their performance.

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in defining and implementing schedule software (MS Project, Primavera, or specific program mandated software, etc.) management processes and procedures- Implement schedule version control processes, policies and procedures- Assist in maintaining and developing the environment for the overall Master Program/Project Schedule and or the integration of multiple project schedules into an overall Master Program Schedule- Maintain the schedule product build, staging, testing, deployment and integration- Define and implement schedule configuration management processes and procedures; such as creating product build scripts and procedures, and integrate those scripts with the schedule build process- Develop schedule version control processes, policies and procedures and ensures that they are followed on development or operational schedule development and implementation projects 

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in defining and implementing schedule software (MS Project, Primavera, or specific program mandated software, etc.) management processes and procedures- Implement schedule version control processes, policies and procedures- Assist in maintaining and developing the environment for the overall Master Program/Project Schedule and or the integration of multiple project schedules into an overall Master Program Schedule- Maintain the schedule product build, staging, testing, deployment and integration- Define and implement schedule configuration management processes and procedures; such as creating product build scripts and procedures, and integrate those scripts with the schedule build process- Develop schedule version control processes, policies and procedures and ensures that they are followed on development or operational schedule development and implementation projects- Facilitate weekly meetings- Provide recommendations to the program manager for allocation of management reserve to address resource/schedule constraints- Coordinate a cross-walk of milestones and interdependencies among projects and/or functional areas (engineering, manufacturing, test, quality control, etc.)

Serco has an exciting opportunity for a Technical Editor to join a dynamic team and support corporate communications activities for a government agency located at the L’Enfant Plaza Metro in downtown DC. Serco has been supporting this customer as a prime for over 20 years! Bring your technical editing services to support corporate communications, brand and policy management, and content development for internal and public facing products.  In this role, you will: - Estimate the time it will take to complete tasks and schedule/prioritize projects to meet customer requirements.- Manage multiple, complex document projects simultaneously.- Research, fact check, write, edit, and help customers clear technical materials.- Edit manuals, handbooks, management instructions, notices, publications, signs, tags, and other documents for organization, comprehension, accuracy, grammar, spelling, punctuation, and style.- Reword information for clarity, conciseness, and (if necessary) specific tasks.- Monitor the clearance, approval, and production stages and notify customers about the status of the project via email notifications throughout the stages of the publishing process.- Perform document management and tracking tasks for each document.- Guide customers on the requirements of Section 508 of the Workforce Investment Act.- Edit documents to be consistent with concepts and use of “Plain Writing.”- Meet with customers and team leader to identify what is needed and work with them throughout the project.- Understand the capabilities of publishing software and content management repository.- Prepare documents for composition/publishing.- Perform edits and markups/redlines using various software depending on what the product is (i.e., Word, Adobe Acrobat (Pdf).

Serco has an exciting opportunity for a Technical Writer/Editor to join a dynamic team and support corporate communications activities for a government agency located at the L’Enfant Plaza Metro in downtown DC. Serco has been supporting this customer as a prime for over 20 years! Bring your technical editing and writing services to support a variety of internal and public facing products.  In this role, you will:- Support a critical employee recognition program by interviewing individuals to gather important details about the recognition, summarizing the recognition and sheperding it through the final review/approval, and printing process. - Edit and restructure materials for a range of audiences and purposes. Requires checking for clarity and conciseness, i.e. improving organization of material, checking for appropriate style of writing, focus and unity; eliminating unnecessary or repetitive words, and rewriting sentences to be more readable and clear. Includes proofreading, checking accuracy of grammar, punctuation, spelling, acronyms, correct use of plural forms and parallel construction, and other requested items.- Conduct research to support writing assignments, including such activities as consultations and/or interviews with USPS personnel, attending meetings to gather information and/or conducting traditional research of publications and documentation.- Write original content or translating complex, technical materials.- Rewrite and reorganize various types of materials for a range of audiences and purposes 

Serco has dozens of job opportunities available within the Maryland Intelligence community. These positions are on very critical teams, supporting our Maryland customer. If you have a passion for supporting the government and using your business, engineering, and/or other unique expertise to make a difference in national defense, let’s talk!- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract which supports the customer’s contract, financial and program management business efforts in support of national defense.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In these roles, you will need experience in the following areas:- Acquisition Professional- Business Finance Professional- Contract Management- Program Integration- Scheduler- Software Engineering- Software Integration Engineering- Systems Engineering- Test Engineering- Technical Writing- IC Cloud- HPC Engineers

Serco has an exciting opportunity for a Graphics Designer to join a dynamic team to support corporate communications and branding activities for a government agency located at the L’Enfant Plaza Metro in downtown DC.  Bring your organizational skills, and expertise in graphics design, to support our customer in agency wide communications that have an impact. Serco has been supporting this customer as a prime for over 20 years.  Our team provides a host of services to support corporate communications, brand management, and content development for internal and public facing products.   In this role, you will: - Provide graphic design support to all levels of the organization following corporate identity and branding guidelines and policies for multiple communications media.- Work with clients on creative strategy and requirements.- Design electronic and print collateral materials such as corporate publications, brochures, posters, displays, package design and advertisements for high-volume national distribution. - Design illustrations for print, motion graphics, web pages and video. - Design, illustrate, and produce print, web-based, and interactive ads. Create screensavers and QR codes.- Conceptualize and produce web-based designs (e.g., wireframe layouts, HTML, web e-blast, interactive PDF files, and web art preparation). - Create Microsoft Word documents and PowerPoint presentations.- Coordinate multiple publishing tasks, coordinating outside print jobs and deliverables, and developing production schedules and timelines. - Coordinate projects and interact professionally with customers at all levels of the organization.- Assist department in managing incoming design projects during their entire lifecycle — including creative analysis, research, design, production and printing.

JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. The Employment Resource Coordinator (ERC) supports veteran, National Guard, and Reserve Service members and their spouses’ civilian employment through education and support services.  The ERC will support the Off-Base Transition Training (OBTT) program efforts by assisting with Memoranda of Agreements and coordination of Brick and Mortar (B/M) employment workshops at select locations other than active military installations.  In this role, you will:- May coordinate virtual workshops. - A high level of coordination in addition to excellent written and verbal communication skills are necessary. - Must be able to listen to OBTT participants and assist them in identifying and prioritizing their needs. - Provides screening and referral services and identify and utilize a network of local, regional, and state resources for employment and employment readiness. - Serve as the point of contact for activities in their assigned area of responsibility for all stakeholders, including those from the Department of Veterans’ Affairs, Department of Defense, Department of Labor, State Adjutant General offices, American Job Centers, DOL VETS State Directors, and more. - Manages supplies, instructional materials, and office equipment and prepares periodic reports. - Ability to work extended hours, including weekdays, weekends, and some holidays, may be required to address emerging requirements under changing and constrained timelines. - Must be able to communicate effectively, be comfortable instructing and speaking in front of a group, be observant of others, possess the ability to engage an audience, and respond to inquiries independently. - Possess excellent time management skills and the ability to work independently on client site and remotely. - Market their services using approved messages and materials within their assigned region to increase awareness of services and perform outreach to Veterans, National Guard and Reserve Members, and their Spouses.  Reports to a Project Manager. 

Serco IP Services, part of Serco North America, is seeking a Telecommunications Patent Classifier to review patent applications received from the United States Patent and Trademark Office (USPTO).  Serco supports the USPTO, which is a federal agency for granting U.S. patents and registering trademarks.  The USPTO registers trademarks and under this system of protection, American industry has flourished. New products have been invented, new uses for old ones discovered, and employment opportunities created for millions of Americans. Successful candidates are able to make significant contributions to the patent industry, while working in the growing economy and will travel (on occasion) to beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The work performed by Serco Patent Classifiers supports this contract with the USPTO as well as related commercial patent search and analysis services. In this Telecommunications Patent Classifier role, you will:- Review and analyze Patent Applications based on the US and International patent classification structures, and determine a likely patent classification and a series of sub classifications.- Provide technical expertise in one or more of the following technologies: Telecommunications, Engineering, Networking, Communications and more. - Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.This position is remote. Occasional travel to Harrisonburg, VA may be required. 

Join Serco as a Fleet Mechanic II in Grand Rapids, MI! Serco Fleet Maintenance Services is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. With competitive pay above industry standards, full benefits, paid training, and tool allowances, you don’t want to miss this opportunity! Join our team who:- Have well-equipped and well-maintained shops with excellent physical security.- Develop relationships with customer operators who are respectful and professional.- Become a part of our customer’s family.- Trust and empower you to participate in all shop work decisions.- Have excellent diagnostic tools and technical resources available for every need.- Can count on qualified and responsive support for all job needs (parts, training, tools, technical assistance, and more.)In this role, you will: - Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose, and repair bucket truck and digger derrick hydraulic systems - Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services.- Diagnose and repair aftertreatment systems.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance.

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers. 15 Wing, headquartered in Moose Jaw, is the centre of RCAF aircrew training and is comprised of 2 Canadian Forces Flying Training School (CFFTS) and 431 Air Demonstration Squadron (CF Snowbirds) both located in Moose Jaw, SK. The Wing is the principal site of the NATO Flying Training in Canada (NFTC). 15 Wing is responsible for three different aircraft platforms that include: CT-156 Harvard II, CT-155 Hawk, CT-114 Tutor, and any visiting aircraft. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient Air Traffic Management System maintenance, Aeronautical information services and VFR air traffic services to DND's NFTC program. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. Serco Canada Inc. is looking for a Heavy Duty Mechanic Lead in Moose Jaw, Saskatchewan.  The successful individual will be responsible to plan, organize and lead Mechanics daily/weekly activities to meet section service delivery objectives. Assist Program Manager with lifecycle planning for heavy equipment and vehicle fleet. Lead FMO crews in operation of all heavy equipment and SNIC (Snow and Ice Control) vehicles, when required in a safe manner. Maintain equipment such as, but not limited to graders, back-hoes, dump trucks, airfield and domestic snow equipment, blowers, ploughs, sweepers, vacuum trucks, etc. Primary Duties and Responsibilities:- Ensure all assigned deliverables and other reports are completed accurately and on time.- Ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.- Communicate key business objectives and directives to front-line staff.- Review work orders and keep Airside Services Superintendent apprised of status.- Inspect vehicle and equipment, road test and test systems and components using testing devices to diagnose and isolate faults.- Adjust, repair, or replace parts and components of vehicle and equipment systems including fuel, brake, steering and suspension systems, transmissions, differentials, drive axles and shafts, emission control and exhaust systems, engines and electrical, and other specialized automotive repair equipment in accordance with manufacturer’s specifications.- Test and adjust repaired systems to manufacturer’s performance specifications.- Perform scheduled maintenance service, such as oil changes, lubrications and tune-ups.- Document work performed, general vehicle conditions and future repair requirements.- Train apprentices up to Journeyperson standard and endorse appropriate documentation.- Inspect and test mechanical units, such as engines, transmissions, axles and brake systems to locate faults and malfunctions and confirm findings with Airside Services Superintendent and/or Lead.- Use hand and power tools as required in the performance of duties.- May be required to work offsite and at remote locations.- Complete and document inspection of vehicles and equipment being operated.- Report any vehicle and equipment defects and other problems to the Lead.- Complete operator maintenance such as cutting edge and sweeper bristle replacement, top-up of oils and lubricants, change tires on equipment and the general tightening and securing of parts and components. - May act as Lead when required.- Ensure POL checks are completed at beginning of each shift. - Record vehicle information required for statistics.- Attend courses as required by management.- Report all incidents/accidents to the Lead.- Operate light vehicles as required.- Operate Airfield communication equipment.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Visibly demonstrate Serco Values and work practices while completing duties.- Responsible for recording time entries and work orders.- Other related duties relevant to this position as may be required.

Looking for a Mechanical Drafter opportunity at a place you can make a difference every day? Discover this great opportunity in our Middletown, RI location. Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as a Mechanical Drafter as we grow our DoD business and market share. Exciting New Career opportunity upon our award! This dynamic team will support the Undersea Warfare (USW) Electromagnetic Systems Department (Code 34) of the Naval Undersea Warfare Center Division, Newport (NUWCDIVNPT) performing engineering and technical functions in support of Communication Systems and Electromagnetic Maneuver Warfare (EMW) programs. In this role, you shall:- Review of Government Furnished Information (GFI) and engineering drawing redlines to incorporate into drawing package as required.- Develop and maintain 3D models utilizing Autodesk Inventor or Solidworks.- Develop and maintain 2D drawings utilizing AutoCAD and Microsoft Excel.- Revise, update and maintain mechanical drawing packages using AutoCAD and Microsoft Excel.- Ensure drawings follow design standards and practices.- Drawing packages may include production drawings, circuit card assemblies, parts lists, schematic diagrams, functional block diagrams, test, and assembly fixture drawings.

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers. 15 Wing, headquartered in Moose Jaw, is the centre of RCAF aircrew training and is comprised of 2 Canadian Forces Flying Training School (CFFTS) and 431 Air Demonstration Squadron (CF Snowbirds) both located in Moose Jaw, SK. The Wing is the principal site of the NATO Flying Training in Canada (NFTC). 15 Wing is responsible for three different aircraft platforms that include: CT-156 Harvard II, CT-155 Hawk, CT-114 Tutor, and any visiting aircraft. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient Air Traffic Management System maintenance, Aeronautical information services and VFR air traffic services to DND's NFTC program. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. Serco Canada Inc. is looking for a Wildlife Officer Lead  in Moose Jaw, Saskatchewan.  The successful individual will be responsible to plan, organize, lead and perform Wildlife Officer daily/weekly activities to meet section service delivery objectives. Oversee and provide safety and hazard assessments regarding management of wildlife for Airfield Operations and workers at 15 Wing Moose Jaw. Primary Duties and Responsibilities:- Ensure all assigned deliverables and other reports are completed accurately and on time.- Ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.- Utilize various tools and methods to mitigate the risks posed by wildlife hazards at 15 Wing Moose Jaw.- Must be proficient in handling Firearms and possess previous work experience in Airfield Operations or wilderness setting with wildlife encounters (ie: Hunter, trapper, guide, outfitter, adventure tourism, camp safety officer/first aid attendant, etc.)- Learning and developing skills relative to wildlife abatement and dispersal methods, including but not limited to: the discharge of pyrotechnics, ammunition; trapping activities; wildlife release or disposal.- Identifying wildlife, collecting data on species, and abatement interventions.- Operation of company vehicles and other equipment in safe working order.- Completing forms and daily activity reports, on computer and on tablet.- Attend courses as required by management.- Report all incidents/accidents to management.- Operate Airfield communication equipment.- Will be required to work off site or in remote areas.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Responsible for recording time entries and work orders.- Other related duties relevant to this position as may be required.

 SERCO is offering a $250 dollar sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.

 SERCO is offering a $250 dollar sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.

 SERCO is offering a $250 dollar sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.

 SERCO is offering a $250 dollar sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.

 SERCO is offering a $250 dollar sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.