Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.Purpose of the Job:- Participate and supervise the assigned crew in the performance of tasks in support of winter and summer airfield and domestic operations, and other Serco work in accordance with Wing SNIC (Snow and Ice Control) Plan, SOW, and any other applicable documents.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.Primary Duties and Responsibilities:- Ensure other heavy equipment vehicles and equipment such as the garbage pickup have drivers assigned and are dispatched on time. - Ensure POL checks are completed at beginning of each shift. - Ensure vehicles and equipment utilized during the shift are inspected, maintained and operated in accordance with the operator’s manual.- Ensure all vehicle and equipment maintenance problems are reported for correction as soon as possible. - Obtain current weather information and be ready for sudden changes that could affect the SNIC operation.- Log all problems and other noteworthy items during the shift in the SNIC Diary.- Train crew members as required.- Operate vehicles and equipment to maintain personal skills and experience.- Resolve work related problems.- Will be required to work off site and in remote areas.- Perform office and timekeeping functions as required.- Perform hands on work in support of section service delivery objectives.- Responsible for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model. - Ensure all assigned deliverables and other reports are completed accurately and on time.- Ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.- Communicate key business objectives to front-line staff.- Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.- Other related duties relevant to this position as may be required. Competencies:- Effective communication skills and ability to work cross functionally within the organization.- Excellent collaborative leadership and organizational skills.- Strong degree of integrity and judgment.- Able to effectively delegate authority as required. - Willing to take ownership for the outcomes of projects within scope of responsibility.- Strong planning, coordination, execution and analytical skills. - Proven ability to meet deadlines and changing priorities. - Supervisory leadership skills:- Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action, etc.).- Capability in working with Manager to ensure the overall development of direct reports.- Solid decision making skills.- Team building aptitude, focus on productivity and collaboration.- Solid communication skills to appeal to broad audiences including managerial, direct reports, and cross-functional relationships.- Capability to influence others internally and externally, including senior leaders.- Presents with impact. This includes skillfully facilitating discussions and confidently expressing ideas and insights when appropriate.- Capability to exchange ideas and information effectively using tact and diplomacy when dealing with others. Personal Attributes:- Innovative, creative and agile.- Anticipates issues and opportunities and proactively responds.- Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.- Maintains effective and sustainable teams of direct reports.- Highly accountable and motivated with a strong work ethic. 

Looking for a career where you can make a difference every day? The Call Team Quality Assurance Specialist Team is a dynamic team, supporting a staff of customer service representatives that are assisting customers with processing their retirement pensions.  Bring your training, coaching expertise and collaborative skills to make an impact on quality customer service. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multi-employer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. As a Call Team Quality Assurance Specialist, you will: - Have knowledge pension benefits and of the policies, procedures, rules and restrictions as set forth by PBGC. - Be responsible for the initial and ongoing training of all Customer Service Representatives.- Be responsible for developing training curriculum, facilitating new hire/recurring training, and monitoring/evaluating calls using Calabrio software, Excel based trackers and Quest. - Work with Supervisors to achieve business objectives as set forth by the PBGC, Operations Manager, and the Contact Center Manager. - Provide one-on-one agent feedback and effective coaching. - Be responsible for attending weekly in-house and monthly joint calibration sessions, team meeting. - Be responsible for keeping accurate reports of monitoring, coaching and project deliverables. - Have the ability to obtain and/or maintain a public trust security clearance.

Are you in search of an opportunity that will provide great reward? Serco’s Maritime Engineering, Technology and Sustainment (METS) business unit may be the place for you! We are seeking a Naval Autonomous Systems Project Manager in our Panama City Beach, Florida location. Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our customers and fellow citizens making a difference every day. Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world.Serco supports federal and state contracts across the US and Canada, in the areas of Defense, Civilian, and State/Provincial agencies. In this role, you will be supporting our entire business portfolio and missions (visit https://www.serco.com/na/about to learn more). Serco is a place you can make a difference. No matter your role, your contribution matters. From Defense to Transportation to Citizen Services, our team supports vital missions across the continent. Here at Serco, you will have purpose each day. join our team as a Naval Autonomous Systems Project Manager.  The Serco Military Internship Program is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29. The SkillBridge program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. Serco’s SkillBridge Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Serco, as they continue to receive military compensation and benefits as active-duty service members.Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training. Interns will serve as a pipeline for motivated military candidates into Serco. Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on Serco leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.Outcome - Offer transitioning service member a rewarding opportunity to join the Serco METS-AMS Team- Manage projects to expand Serco’s participation supporting Navy research and development efforts by anticipating and meeting customer needs.- Direct the tactical activities of the program including, but not limited to, engineering, finance, and operations with the objective of maximizing growth and profitability. Seek to build project revenue by remaining alert to new business opportunities or expansion of business with the customer and advising senior operations management.- Under guidance of Serco policy, operate sound, responsive and accurate financial management and reporting systems, budgeting and financial analysis, and responsive systems that satisfy the obligations of the program to its customers, as well as legal and regulatory compliance.- Review status of projects and budgets. - Manage schedules and prepares status reports. - Develop mechanisms for monitoring project progress, and for intervening and problem solving with Serco and customer management to meet productivity, quality, and customer-satisfaction goals and objectives.- Interact with Navy representatives, including Navy management levels, concerning project operations or scheduling. - Participate in briefings and technical meetings with company and Navy representatives concerning project operations.- Ensure projects are completed on schedule following established procedures and schedules. Erroneous decisions or recommendations, or failure to complete assignments normally result in delays to project schedules and allocation of more resources.- Ensure adherence to Serco administrative policies and procedures, human resource policies and practices as applicable, and contracts administration procedures that support the programs of Serco and ensure that the contract is administered to protect Serco’s interest and comply with all applicable laws and regulations.- Direct efforts to improve the quality and efficiency of the Serco Panama City team through training and development programs in both technical and scientific disciplines.- Has business development and budgetary responsibilities.

 If you enjoy fast paced and high level projects supporting the Defense Health Agency (DHA), this position may be for you!  Serco is hiring a Defense Health Media Relations Specialist to support our DHA customer with experience as a media engagement specialist for Defense Health organizations, to create and manage health affairs content, events and media messaging for a diverse array of media/publications located in Falls Church, VA.  Serco supports the DHA Strategic Communications (STRATCOM) Directorate which integrates research, planning, execution and evaluation of all Military Health System (MHS) public affairs and communications programs to a wide variety of key audiences at the national and global level This includes: all military hospitals and clinical facilities, the Assistant Secretary of Defense for Health Affairs, the Joint Staff, the Veterans Administration, and the Congress.  You will be part of a 40-person contractual team that works closely with the customer and other partners to deliver effective communications content.  This is an existing opportunity, and you will be joining an experienced team that is firing on all cylinders. In this role will partner with a creative team lead to identify communications requirements and collect, create and edit content in order to meet MHS strategic initiatives. This content will be used across MHS strategic communications outputs for planning, media, web, and outreach/external events; and to help leaders make informed decisions.  In this Defense Health Media Relations Specialist role, you will:- Produce articles in support of MHS missions- Collaborate with the Communications Division team to inform focus area of articles, identify subject matter experts, and determine outreach to appropriate DHA staff offices or MHS component organizations- Coordinate media relations, including working with mainstream and niche media, events, messaging- Collect and develop compendium of open-source media content related to Defense Health and Public Health current events as part of the MHS Early Bird- Prepare senior executives for media engagements, including background, context and messaging. - Provide analytical support to evaluate communication reach and effect- Provide developed content to respond to media stories or op-ed letters for use in public statements by MHS leadership- Use developed content to draft response to Congressional letters directed to MHS relating to the content issue 

Passionate about supporting our Air Force and Airmen? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. If you want to work on a cutting edge Air Force program, Serco-WBB has a great opportunity for you!  As a Configuration Data Manager, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Wright-Patterson AFB, Ohio. The B-21 Raider is the future backbone of the nation’s bomber force, holding any target at risk and providing deep-strike capability.  You will be part of the DoD’s benchmark acquisition team, providing bold and innovative solutions in engineering and program data management that includes working with the Air Force Rapid Capabilities Office and Prime contractor. In this role, you will: - Utilize experience in all aspects of applicable commercial and USAF configuration management/data management (CM/DM) processes and policies across the weapon system lifecycle- Organize and conduct Engineering Configuration Control Boards and Business Management Boards- Assist in planning, execution, and participate in engineering design reviews, technical meetings, and working groups to provide management perspectives and resolve any configuration management issues- Prepare, review, and obtain approval of contract data requirements lists and requests for nomenclature and Computer Program Identification Numbers- Support all aspects of the deficiency reporting, management, and closure across the weapon system lifecycle- Manage program documents, records, program history, meeting minutes and action items, proposals, deviations, and waivers- Prepare for and execute engineering technical reviews and functional and physical configuration audits- Manage configuration status accounting databases and contractor data substantiation- Determine the impacts of the configuration management change process on lifecycle sustainment- Participate on government and industry teams to resolve program and aircraft configuration management issues- Support development and coordination of program configuration and data management requirements- Support program data management tasks to include creating and maintaining Engineering Data Management Plans and Engineering Data Activity Files as well as planning and executing Engineering Data Guidance Conferences and In-Process Reviews (IPRs) of engineering drawings

Are you passionate Program Controls and Analysis?  So are we. Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. In this role you will support multiple cutting-edge projects for top government and commercial leaders. We offer opportunities to solve problems and improve processes while leveraging the newest technologies to provide our customers the highest quality products and services. This position is based out of our Herndon, VA headquarters with travel and remote work options supporting out-of-area DoD, Federal Civilian, and commercial customers as required.As the Cost Estimation SME, you will provide cost estimating and analysis support to a variety of ongoing project teams as part of Serco-WBB’s highly qualified interdisciplinary team of consultants. You will be expected to support a wide variety of analytical projects including working for and with a variety of DoD, Federal, and corporate customers. The Mission Support SME will interface with customers on a regular basis to develop project requirements, collaborate and work on integrated teams, and to brief, defend, and support project results. Must be comfortable in a challenging, collaborative, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers. The Cost Estimation SME will collaboratively develop cost estimates and models to support a wide range of end products to include, but not limited to:• Product Support Business Case Analysis (PSBCA)• Cost Benefit Analysis (CBA)• Analysis of Alternatives (AoA)• Life Cycle Cost Estimates• Develop, present, and defend cost estimates through various cost agencies (i.e., Air Force Cost Analysis Agency), in addition to project customers• Provide objective cost/financial analysis, insight, and recommendations to customers• Participate in and/or lead collaborative working groups among a variety of government and industry organizations

Are you passionate Program Controls and Analysis?  So are we. Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. In this role you will support multiple cutting-edge projects for top government and commercial leaders. We offer opportunities to solve problems and improve processes while leveraging the newest technologies to provide our customers the highest quality products and services. This position is based out of our Beavercreek, OH office with travel and remote work options supporting out-of-area DoD, Federal Civilian, and commercial customers as required.As the Senior Cost Analyst, you will provide cost estimating and analysis support to a variety of ongoing project teams as part of Serco-WBB’s highly qualified interdisciplinary team of consultants. You will be expected to support a wide variety of analytical projects including working for and with a variety of DoD, Federal, and corporate customers. The Mission Support SME will interface with customers on a regular basis to develop project requirements, collaborate and work on integrated teams, and to brief, defend, and support project results. Must be comfortable in a challenging, collaborative, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers.  The Senior Cost Analyst will develop cost estimates and models to support a wide range of end products to include, but not limited to:- Product Support Business Case Analysis (PSBCA)- Cost Benefit Analysis (CBA)- Analysis of Alternatives (AoA)- Life Cycle Cost Estimates- Total Ownership Cost (TOC) Analysis- Cost Analysis Requirements Document (CARD)- Acquisition Milestone Support- Develop, present and defend cost estimates through various cost agencies (i.e. Air Force Cost Analysis Agency), in addition to project customers- Provide objective cost/financial analysis, insight, and recommendations to customers- Participate in and/or lead collaborative working groups among a variety of government and industry organizations

Are you passionate about supporting our Air Force and Airmen? We are too. Serco is an acronym for “Service Company,” and that is what we do, provide the best services to our USAF customers and fellow citizens every day. Discover your place in our world.   As a Senior Manufacturing and Quality Engineer, you will be supporting various consulting projects for Air Force acquisition programs.  This position will initially support the USSOCOM Armed Overwatch program.  This is a hybrid position that will require you to work at the government office at Wright-Patterson AFB, Serco’s Beavercreek, OH office, and telework.  In this role, you will:- Plan and apply manufacturing engineering analysis and related methodologies in support of major weapon system modernization and sustainment programs- Apply Digital Manufacturing Process Modelling- Plan and execute Quality Systems Analysis and Supplier Quality Management- Support Material Review Board (MRB) process- Conduct Production Capacity Assessments and Producibility and Manufacturability Assessments- Support development and review of program and contract documentation- Conduct technical evaluations of contractor proposals- Perform technical risk assessments and develop mitigation plans- Work collaboratively with mid- and senior-level government and prime contractor personnel to complete task assignments

Passionate about supporting our Air Force and Airmen? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. If you want to work on a cutting edge Air Force program, Serco has a great part time opportunity for you! As a Senior Subsystems Engineer, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Wright-Patterson AFB, Ohio. Part time is approximately 1000 hours/year. The B-21 Raider is the future backbone of the nation’s bomber force, holding any target at risk and providing deep-strike capability.  You will be part of the DoD’s benchmark acquisition team, providing bold and innovative solutions in aircraft subsystems by working with labs, the Air Force Rapid Capabilities Office, the prime contractor, and subcontractors. In this role, you will: - Utilize your expertise in research, design, development, integration, test, and sustainment of aircraft subsystems equipment and software- Employ knowledge of development, integration, and test of aircraft fuel, power, and landing gear subsystems- Utilize the USAF Airworthiness process per MIL-HDBK-516 and the AF Life-Cycle Systems Engineering (LCSE) and Operational Safety, Suitability, and Effectiveness (OSS&E) processes as prescribed by AFMCI 63-1201- Analyze equipment and software performance deficiencies and make recommendations for corrective actions- Support review and evaluation of weapon system design, analyses, and verification documents and reports- Support development and review of the full range of program documentation- Support requirements development, allocation, and verification- Develop technical and business data necessary to build and present program briefs- Support program meetings, working groups, and technical and business reviews 

Support cutting edge Air Force programs as a member of the dedicated Serco-WBB team at Wright Patterson Air Force Base, OH!  As a Senior Software and Computer Engineer, you will be supporting the Special Programs Division (AFLCMC/WAG) at Wright-Patterson AFB, Ohio.  (This is not an EPASS contract).   The Fighters and Advanced Aircraft, Special Programs Division develops, tests, and rapidly fields classified Air Force aeronautical capabilities. AFLCMC/WAG conducts studies to identify new capabilities; transitions laboratory technologies to operational platforms; executes demonstrations; and develops, tests, and rapidly fields new capabilities for the warfighter.  In this role, you will be providing bold and innovative computer engineering solutions on multiple programs by working with labs, test organizations, operational users, prime contractors, and subcontractors.   In this role, you will: - Develop software and computer engineering strategies in support of the acquisition, development, and sustainment of weapon systems, subsystems, and/or support equipment- Assess the interfaces and interaction of a computer system’s software, firmware, and hardware Includes real-time operating systems and embedded processing for mission or safety applications- Actively participate in software-centric technical reviews and transitioning efforts from traditional methodologies to Agile and continuous delivery- Design workflows and production processes for software capabilities- Translate user requirements into system requirements- Conduct assessments of DoD contractor software deliveries for aircraft / test equipment- Analyze software performance deficiencies; make recommendations for corrective action- Audit DoD contractors for software configuration and control measures and verify appropriate quality accreditation- Evaluate contractor proposed design changes and solutions, perform systems analyses and technological/trade-off study assessments- Review the system design software architecture and interoperability requirements- Evaluate system test plans for software and participate in the conduct of system, subsystem, and component testing; review and analyze test data; make recommendations- Assess communication bus architectures, Field Programmable Gate Arrays (FPGA), and firmware & hardware layer development- Support development and review of program and contract documentation- Conduct technical evaluations of contractor proposals

Serco is seeking a Senior Cost Analyst to join the team!  The Senior Cost Analyst will be a provide cost estimating and analysis support to a variety of ongoing project teams as part of WBB’s highly qualified interdisciplinary team of consultants. The Senior Cost Analyst will be expected to support a wide variety of analytical projects including working for and with a variety of DoD, Federal, and corporate customers. The Analyst will interface with customers on a regular basis to develop project requirements, collaborate and work on integrated teams, and to brief, defend, and support project results. Must be comfortable in a challenging, collaborative, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers. Telework is an option! The Senior Cost Analyst will develop cost estimates and models to support a wide range of end products to include, but not limited to:- Product Support Business Case Analysis (PSBCA)- Cost Benefit Analysis (CBA)- Analysis of Alternatives (AoA)- Life Cycle Cost Estimates- Total Ownership Cost (TOC) Analysis- Cost Analysis Requirements Document (CARD)- Acquisition Milestone Support- Develop, present and defend cost estimates through various cost agencies (i.e. Air Force Cost Analysis Agency), in addition to project customers- Provide objective cost/financial analysis, insight, and recommendations to customers- Participate in and/or lead collaborative working groups among a variety of government and industry organizations

Are you passionate about supporting our Warfighters?  So are we. Serco is an acronym for “Service Company,” and that is what we do, provide the best services to our DoD customers and fellow citizens every day. Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. The Senior Engineer will provide multi-disciplinary support to government system acquisition program management offices and will serve as an advisor to government personnel. They will lead working groups and develop engineering solutions to major acquisition program issues. The position will support multiple projects for a variety DoD acquisition program offices, work with senior government personnel on a regular basis, and will frequently be called on to provide briefings and lead large meetings. This position is based out of our Dayton, OH office, with travel and remote work options supporting out-of-DoD, Federal Civilian, and commercial customers as required. Duties will include planning and applying systems engineering analysis and related methodologies in support of major weapon system modernization and sustainment programs.  You'll work with mid and senior level government and prime contractor personnel to complete  task assignments.  Responsibilities will encompass the analysis of existing engineering-based strategies and documentation relative to regulatory format requirements, the definition and coordination of engineering-based mitigation strategies to resolve known and projected shortfalls, and the update and the revisions to system engineering and acquisition management documentation to comply with execution requirements.  Applicants must also have excellent listening as well as oral and written communication skills and be able to work collaboratively with customers and colleagues. This position will be of a hybrid nature, with some time on-site. 

Passionate about supporting our Air Force and Airmen? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. If you want to work on a cutting edge Air Force program, Serco has a great opportunity for you!  As a Senior Training Systems Engineer, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Wright-Patterson AFB, Ohio. The B-21 Raider is the future backbone of the nation’s bomber force, holding any target at risk and providing deep-strike capability. You will be part of the DoD’s benchmark acquisition team, providing bold and innovative solutions in aircrew and maintenance training systems by working with Air Force Global Strike Command, the Air Force Rapid Capabilities Office, the prime contractor, and subcontractors. In this role, you will: - Utilize your knowledge and expertise with aircraft training systems by applying the systems engineering process, requirements analysis, system design process, system integration, Development & Operational Test, Risk Management Framework, and Authority-to-Operate processes- Support requirements development, allocation, and verification- Provide technical management oversight of simulator systems, subsystems, and components during prime contractor development- Support prime contractor systems engineering technical reviews to include assessing entrance and exit criteria for each review- Develop technical and business data necessary to build and present program briefs and technical reports- Support program meetings, working groups, and business reviews- Develop contract request-for-proposal documents and conduct technical evaluations of contractor proposals- Employ technical risk management principles to assess and mitigate program risks- Develop and review of the full range of program documentation- Analyze equipment and software performance deficiencies make recommendations for corrective actions.- Support review and evaluation of weapon system design, analyses, and verification documentation and reports

 If you love working as part of a collaborative team and want to help our Department of Homeland (DHS) customer improve their operations, then Serco has a great opportunity or you! Serco is hiring an experienced ICE Senior Management and Analytics SME to manage government acquisition and procurement programs, with expertise in providing senior oversight for business operations, analytics, requirements and acquisition at the national level located in the beautiful surroundings of Washington, DC.  Serco supports the U.S. Immigrations and Customs Enforcement (ICE), Homeland Security Investigations (HSI), the second largest federal criminal investigative agency in the United States. ICE/HSI protects the homeland by investigating, disrupting, and dismantling transnational criminal threats within the United States and abroad. ICE/HSI uses its legal authority to investigate issues such as immigration crime, human rights violations, and human smuggling; smuggling of narcotics, weapons, and other types of contraband; and financial crimes, cybercrime, and export enforcement issues. ICE/HSI special agents also conduct investigations aimed at protecting critical infrastructure industries that are vulnerable to sabotage, attack, or exploitation. In this position, you will be part of a team providing management oversight and support for ICE/HIS equipment, technologies, and processes.  You will be overseeing data collection, analysis, management and reporting, tool development and model building to enhance data driven, fact-based decision making, management and business process modeling, budget and workforce formulation; strategic planning;risk management, performance measure development, and program evaluation. In this ICE Senior Management and Analytics role, you will:- Oversee communications, training and brand management support, and business process improvement support- Provide management oversight and support for ICE/HIS equipment/technologies/and processes- Be responsible for programmatic support for current and future products- Oversee all aspects of the over-site in data collection, analysis, management and reporting, tool development, model building to enhance data driven, fact-based decision making- Be responsible for the management and business process modeling, budget and workforce formulation; strategic planning;risk management, performance measure development, and program evaluation 

If you love working as part of a collaborative team and want to help our Department of Homeland (DHS) customer improve their operations, then Serco has a great opportunity or you! Serco is hiring an experienced ICE Senior Requirements Analyst in Federal requirements analysis and acquisition analyst to support the DHS located in the beautiful surroundings of  Washington, DC. Serco supports the U.S. Immigrations and Customs Enforcement (ICE), Homeland Security Investigations (HSI), the second largest federal criminal investigative agency in the United States. ICE/HSI protects the homeland by investigating, disrupting, and dismantling transnational criminal threats within the United States and abroad. ICE/HSI uses its legal authority to investigate issues such as immigration crime, human rights violations, and human smuggling; smuggling of narcotics, weapons, and other types of contraband; and financial crimes, cybercrime, and export enforcement issues. ICE/HSI special agents also conduct investigations aimed at protecting critical infrastructure industries that are vulnerable to sabotage, attack, or exploitation. You will be part of a team to provide requirements development and acquisition support for ICE/HIS equipment/technologies/and processes.  This role is an oversight role, overseeing data collection, analysis, management and reporting, and independent analysis to document required resources for current and future year planning to ensure ICE/HIS mission success. In this ICE Senior Requirements role, you will:- Develop and prepare Microsoft Project Plans- Develop and prepare Capability Analysis Study Plans (CASP)- Develop Capability Analysis Reports (CAR)- Develop Operational Requirements Documents (ORD)- Review and update Policies, Procedures, Processes and Capability Analysis and Requirements Development (CARD) Guide- Develop Non-Material Change Recommendations (NMCR)- Develop Mission Needs Statements (MNS)- Develop Concepts of Operations Documents (CONOPS)- Provide Research and Development (R&D) Integrated Product Team support and coordination- Develop Weekly Activity Reports 

 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.

If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you! This Navy Technical Trainer will be on a dynamic team, developing training curricula and related materials and providing training to Sailors in multiple global locations. You will be based out of sunny San Diego, CA location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. Serco supports the US Navy and NAVWAR developing and delivering training for US Navy communications networks ashore. Our team maintains and manages the training programs ensuring the safety of the Sailors and to allowing them to perform their missions successfully. You will be part of a 3-member team working closely with the customer and other Serco teams to deliver quality systems. Rick Shute [www.linkedin.com/in/rickshute] leads this team with over 35 years’ experience and is a Navy veteran.  The team has been recognized by the Navy for their outstanding contributions to the contract and program. Under general supervision, involved with developing technical courses to meet training needs and delivering training to end-users.  Conducts training needs assessment, vendor selection and evaluation of training programs making changes to the curriculum and course content as appropriate. Maintains up to date technical resource library.In this role you will:- Organize daily work to meet production schedules.- Design and develop technical instruction, developing complex courses.- Develop outlines, objectives, graphics, course content, exercises, test materials, and documentation.- Research technical concepts to develop course content.- Present material visually and through multimedia programs.- Maintain records of training activities, participant progress, and program effectiveness.- Interface with project leaders, subject matter experts, clients, instructional designers, graphic designers, and the application team.- Performs additional duties and responsibilities as assigned.

VP Business Development – Acquisition Program Management and Logistics (APM&L) Business Unit.   Looking for your next opportunity at a place you can make a difference every day.  Discover this great opportunity directly supporting the Business Development needs reporting directly to the Business Unit Vice President.  You will play a crucial role in supporting and providing input into the overall business development strategy for the APM&L Business Unit.  As an integral member of the Business Development Team, you will collaborate with business leaders in identifying and leading growth opportunities for the Business Unit with an emphasis on Advisory and Assistance Services (A&AS), Logistics Services, Personnel Readiness and Mission Operations support services across the Defense Market space. You will have overall responsibility for growth of the Business Unit’s new business and re-compete pipeline. In this position, you will lead business development efforts focused on the pursuit of large/complex opportunities consistent with the market segment focus of the Business Unit and Serco Americas overall. Bring your strong business development background with proven success in developing business with the Federal Government, strong domain expertise as well as an established professional network to support business development targets. You must have the ability to lead and support the pursuit of major bid activities and must be a team player who knows how to create and manage the synergy among business development, operations, capture management, and proposal functions.  You will be part of a large team supporting the overall success of Serco NA ideally located within commuting distance of our Corporate offices in Herndon, VA, Virginia Beach, VA, Huntsville, AL or other locations may be considered.   In this role, you will:- Identify, research, evaluate, and qualify new opportunities for inclusion in the Business pipeline- Participate in proposal strategy, development, writing, and review and briefing sessions- Maintain opportunity status and reporting in pipeline management and document management tool- Manage BU’s Business Development Team, BD B&P budgets and resourcing of business development pursuits- Collaborate with BU and central BD teams on process improvements and efficiencies- Manage and report on BD goals and performance metrics across business leadership and to executive team - Engage in industry events and conferences as part of market and opportunity assessment and capture activities

If you are seeking a challenging professional role supporting the US Navy - Serco has a great opportunity for you!  This position is contingent upon your ability to obtain and maintain a DoD Secret level clearance post-employment. Join a team of analysts and software developers who are currently evaluating and making improvements to the Business Intelligence tools and Integrated Data Environments supporting shipbuilding programs across NAVSEA and PEO SHIPS from our Pascagoula MS offices.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. In this role, you will:- Work with internal teams to obtain an in-depth understanding of the 400D systems and the documentation requirements- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience- Write easy-to-understand user interface text, online help and developer guides- Create tutorials to help end-users use a variety of applications- Ability to generate developer-level content by participating in technical meetings - the writer needs to have a deep understanding of technical terminology to be able to interpret the discussions with the application architects and developers- Accountable for documentation of standard business processes and procedures, maintaining project documentation requiring analysis and summarization skills- Content will be used by developers to develop functionality and by end users to reference, learn, and retain information about how to use the application - the content will include, but will not be limited to the following: Project management plans, functional requirements, technical design specifications, report design specification, test scenarios, standard operating procedures, administration guides, training materials, end-user communications, user guides, instructions and manuals, quick start guides, data dictionaries, workflow writing, visual aid design, release notes, and online help

Looking for a Mid Level Logistics Analyst opportunity at a place you can make a difference every day? Discover this great opportunity in the Mayport, FL location. Bring your analytical expertise and collaborative skills to make an impact towards our military defense by discovering your new role supporting this mission. Serco supports the US Navy as a prime for their Federal Services/HAZMAT Program contract which supports their defense work in Mayport, FL. Our team plays a key part of the US Navy Ashore/Afloat activities with HAZMAT and CHRIMP support. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a team that works closely with the customer and other Serco teams which have been recognized by the U.S. Navy and the industry for their outstanding contributions to the contract and program. In this role you will:- Review and follow procedures for Ashore/Afloat support in partnership with US Navy civilian team members also providing support to activities.- Be familiar with a variety of US Navy Ashore/Afloat and HAZMAT management concepts, practices, and procedures.- Perform a variety of tasks under an assigned team lead.- Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize cost- Rely on experience and judgment to plan and accomplish goals with some initial training being provided- Provide Ashore and Afloat support for the US Navy CHRIMP Customers at Mayport, FL Mayport, FL.- Report directly to a manager. Additional desired experience and skills:- A certain degree of creativity and latitude is expected.- Provide general sustainment support to field activities.- Support will include all aspects of material management/tracking support including the following: conducting physical inventories, conducting material research using US Navy/commercial systems and databases, and supporting container labeling initiatives.- Ability to obtain and maintain a favorable background investigation.- Ability to work with various personnel (military, civilian and contractor staff) to support of CHRIMP sustainment requirements.- Familiarity with various Navy Logistics and HAZMAT concepts, practices, and procedures including experience with utilizing the Navy’s Enterprise Resource Planning (ERP) software.- Ability to use MS Office Suite and possess intermediate-level experience with Word, Excel, and PowerPoint.- Provide support inventory, data collection, and processing of HAZMAT data for building into the Navy’s system of record.- Ability to quickly analyze customer problems, identify possible courses of action, provide recommendations for customer consideration, and follow up with guidance or training as needed. This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship. 

If you love high-profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you!  The EVM/IMS Project Lead will support US Coast Guard shipbuilding oversight efforts in Panama City, FL.  Bring your expertise and collaborative skills to make an impact toward our military defense and safety of our sailors. This position is contingent upon your ability to obtain and maintain a DoD Secret level clearance post-employment. The successful candidate will be integrated into the program management team overseeing the construction of the newest US Coast Guard Cutters.  They will monitor and evaluate the shipbuilder adherence to their Integrated Master Schedule (IMS) and performance to the Earned Value Management (EVM) system. Your team be fully integrated into the Coast Guard team of civilians and uniformed personnel.  We will work hand in hand to ensure the new Coast Guard Cutters are state of the art and ready to serve the nation. In this role, you will:- Monitor the production efforts of the ship construction against the plan in the IMS and report discrepancies to the PRO.- Review the IMS and examine for consistency, changes, predecessor and successor relations, and critical path.- Develop a process with timelines, to review Shipbuilder deliverables related to EVM and IMS, and consolidate assessments and findings in a clear, cohesive, and concise manner.- Conduct detailed analysis of the Shipbuilder’s IMS and any “mini-network” or other Shipbuilder produced schedules for all OPCs under the USCG contract. The IMS is an integrated, resource-loaded, schedule containing the networked, detailed tasks necessary to ensure successful project execution by the Shipbuilder and utilizes a critical-path methodology. - Review and comment on shipbuilder Cost Performance Reports, IMS, and other EVM variance reports- Track and monitor performance to the PMB- Analyze for indications of performance concerns by craft, work center, or area- Examine for impacts to EAC- Other duties as assigned

Serco is hiring an Administrative Clerk supporting our Navy customer to join our team in San Antonio, TX.  Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. In the Administrative Clerk role, you will: - Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures- Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures- Answer and direct incoming telephone calls and visitors- Schedule and plan meetings/appointments as required, including conference calls- Liaise with staff members, applicants and the general public on a daily basis- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures- Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed- Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports- Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed- Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs- Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives- Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programsThe hourly pay rate for this position is $15.00 plus an additional $4.23/hr for Health and Welfare (H&W).

If you love engaging with high profile and challenging engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! The Network Administrator will be part of a dynamic team supporting with the Department of Defense’s (DoD) research, development and prototyping efforts located in Crystal City, VA. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco supports the Office of the Secretary of Defense (OSD) and other Defense Agencies with engineering and program management. The DoD customer’s mission is to rapidly demonstrate and transition innovative capabilities to shape the competition space, counter emerging threats, and support long-term competitions by creating strategic operational effects through deterrence, power projection, cost imposition, surprise, and over-match. Serco develops and demonstrate prototypes to buy down risk and prove feasibility of game-changing concepts using existing and emerging Government and commercial systems.  You will be part of a Serco team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and other government industries as outstanding contributions in engineering program and risk management across the Defense enterprise.  In the Network Administrator position, you will:- Set up, configure, and support internal and/or external networks- Develop and maintain all systems, applications, security, and network configurations- Troubleshoot network performance issues and creates and maintains a disaster recovery plan- Recommend upgrades, patches, and new applications and equipment- Provide technical support and guidance to users- Apply a variety of the field's concepts, practices, and procedures- Rely on extensive experience and judgment to plan and accomplish goals- Perform a variety of tasks that involve applying a wide degree of creativity and may include directing the work of others 

Looking for a Client Support Administration A1 Analyst (8 month Temp Term, Full time) opportunity at a place you can make a difference every day?  Discover this great opportunity in our Shaw AFB, SC location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our airmen by discovering your new role supporting this critical mission. You will be part of the United States Air Force Central Command (USAFCENT) which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT A1 at Shaw AFB, SC. Bring your expertise and collaborative skills to make an impact for the United States Air Force and its clients. Serco supports the United States Air Force and is looking for a Client Support Administration A1 Analyst (8 month Temp Term, Full time) responsible for researching, managing, and troubleshooting all computer systems, printers, scanners, and software, and information technology equipment assigned to USAFCENT A1 work centers.  Our team has been recognized by the US Air Force as providing top quality services in support of the customers.  Visit these links for more information about how Serco supports the USAFCENT - https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=AFCENT&searchRelation=keyword_all; and veterans https://www.serco.com/na/careers/veterans-at-serco In this role, you will:- Be responsible to A1 to install, configure, and maintain computer systems and peripherals on a Local Area Network. - Set up hardware and install and configure software and drivers and assist with troubleshooting computer or system failures and restore to functionality.- Review organization’s needs for computer resources on an annual basis to ensure systems remain relevant.- Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of OPSEC and COMSEC.- Reset CAC and PKI.- Offer technical expertise and support to users on how to operate systems.

 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.

If you love engaging with high profile and challenging projects supporting the U.S. Department of Homeland Security, Serco has a great opportunity for you! The Federal Protection Service (FPS) Acquisition Specialist (Journeyman) will manage government acquisition and procurement programs, with expertise in managing finance and business operations at the national level, located in Washington, DC.  Bring your expertise and collaborative skills to make a positive impact on the security of our nation! Serco supports the Federal Protection Service (FPS) program, which is charged with protecting the buildings, grounds and property that are owned by the Federal government throughout the nation. The FPS Project Management Division is responsible for assisting the Acquisition Division in meeting acquisition and procurement objectives through project, program and investment management activities, such as market research, cost estimating, requirements development, analyses of alternatives, developing acquisition documents.  You will be providing leadership for teams of analysts in planning, facilitating, and supporting complex methodology development and evaluation, business process re-engineering, identifying best practices, change management and organizational development.  You will be coordinating team activities to lead work on highly complex procurement and contractual process/reviews performance of their functions to implement complex acquisitions and contractor performance evaluations. In the FPS Acquisition Specialist (Journeyman) position, you will:- Assist FPS contracting teams developing complex acquisition packages in support of government contracting and acquisition- Have expert knowledge of Federal contracting law, regulation, policies, precedents and related principles, policies, procedures, and audits - Assist FPS in scheduling, facilitating, and leading working groups and activities for various steps in procurement and contractual processes and reviews- Assist FPS in evaluating bid responsiveness, contractor responsibility and contractor performance- you must have familiarity with business practices and market conditions sufficient to evaluate bid responsiveness- Assist FPS by conducting research, and performing analysis of procurement requirements, including technical and cost data - Present factual findings derived from research and analyses- Interpret procurement policy, regulations, and directives- Assist FPS of composing bureau/agency guidelines  

Serco is looking for Advanced Mechanical Assemble to join a high-profile and challenging project supporting the US Navy. AdvancedMechanical Assemblers will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Receive technical guidance from supervisor or higher-level technician, and your work will be reviewed for compliance with accepted practices. - Supervise a small team of 3-5 lower-level employees while reporting to a manager. - Follow blueprints, guidelines, and/or diagrams to fabricate and assemble various electromechanical and electronic assemblies. - Perform work with standard concepts, practices, and procedures within field under general supervision. - Rely on limited experience and judgment to plan and accomplish goals and you will typically report to a supervisor.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment where carelessness would probably result in minor cuts, bruises, muscle strains, serious injury, or death

Serco is hiring an Administrative Clerk supporting our Navy customer to join our team in Sunrise, FL.  Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. In the Administrative Clerk role, you will: - Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures- Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures- Answer and direct incoming telephone calls and visitors- Schedule and plan meetings/appointments as required, including conference calls- Liaise with staff members, applicants and the general public on a daily basis- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures- Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed- Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports- Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed- Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs- Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives- Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programsThe hourly pay rate for this position is $15.00 plus an additional $4.23/hr for Health and Welfare (H&W).

Join Serco as a HERO Dispatcher in San Antonio, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.  You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. Starting pay is $18.00/hr with overtime shifts available. As a HERO Dispatcher, you can expect to:- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Log potential and confirmed incidents, construction and maintenance closures using ITS software.- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information- Complete the initial and “on-the=job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.

If you love high profile and challenging programing projects - Serco has a great opportunity for you!  The Maritime Engineering Operation (MEO) of Serco North America is seeking a junior software developer/programmer to expand its capability in first-person 3D simulations for ship programs, specifically using Epic Games Unreal Engine.  Simulations are to be developed for computer platforms, virtual, augmented and mixed reality applications.  Simulations and software development are to integrate/interface with Product Lifecycle Management (PLM) software applications such as Siemens Teamcenter, PTC Windchill, CAMEO, and others. The candidate shall possess some knowledge of building out environments in Unreal Engine, in a scalable way, as well as the desire to learn. Mixed-reality and simulation-based applications will give users, including multi-user interactions, the ability to practice training, design review, and dangerous tasks, in a safe and risk-free virtual environment. We are looking for a highly motivated individual delivering solutions to customers by working collaboratively with program managers, designers, and the rest of the engineering team to implement best in class features and help define 3D development architecture.  Ideally, the candidate will produce automated development tools to streamline workflows and enable configuration management of the environments. IN THIS ROLE YOU WILL:- Architect, develop, deploy, and maintain features for AR/VR/MR and desktop applications.- Produce still renderings, animations, interactive walk-throughs of engineering projects to communicate with engineers and clients.- Building 3D model preparation pipelines to convert CAD models to renderable and interactive objects.- Design, build, and maintain efficient, reusable, and reliable code.- Collaborate with teams of developers, participating in regular code reviews.- Perform integration testing as well as collaborating with other internal teams.- Communicate with project customers and end users to fully understand, plan, and implement feedback and feature requests.- Stay current on latest features and practices of Unreal Engine and other 3D development platforms.- Report to a supervisor or manager who will provide guidance and task direction.- Work in a hybrid (office/work from home) position

Looking for a Resource Protection Analyst opportunity at a place you can make a difference every day? Discover this great opportunity in our Shaw AFB, SC location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our airmen by discovering your new role supporting this critical mission.You will be part of United States Air Force Central Command (USAFCENT) which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia.   Visit these links for more information about how Serco supports the USAFCENT - https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=AFCENT&searchRelation=keyword_all; and veterans https://www.serco.com/na/careers/veterans-at-serco In this role, you will:- Provide technical expertise in the implementation or evaluation of USAFCENT access entry control operations and assist with the protection of property from the dangers of sabotage, espionage, and intrusion. - Participate in access entry control and sensor systems software and hardware implementation, maintenance, testing, and periodic checks. - Assist with identifying performance limits and monitoring concerns; properly documenting outcomes as directed by USAFCENT Force Protection management. - Advise 9th AF /USAFCENT FP on coordination of air base defense, antiterrorism, FP, and physical security support with USCENTCOM, the Air Staff, and host nation forces.- Do physical security site surveys; provide effective and economical recommendations for onsite improvements to the exterior and interior security elements; to include but not limited to, security lighting, intrusion detection and assessment equipment, annunciation and display systems, security communications, or other security measures that protect Government property and personnel. - Be directed to identify, analyze, and resolve broad and complex security concerns.- Staff a 24-hour work center and will be assigned to varying shifts to support 9th AF / USAFCENT operational hours.Additional roles and responsibilities include but are not limited to:- Notify and assist management, if necessary, with the development of new or revised policies, procedures, and implementation.- Execute and enforce compliance to physical and personnel security requirements outlined in directives, instructions, manuals, regulations, and local policies. - Address alarms and/or telephone/radio calls by determining and taking appropriate action; identified by management.- Assess security controls to ensure security protocols are not compromised; prevent unauthorized access or unauthorized disclosure of information. - Notify management of any policy or procedure concerns, directorate security manager concerns, or personnel issues.- Perform Defense Information Security System (DISS) functions; to include but not limited to security clearance verification, create, modify, or cancels visit requests, and perform detailed report functions.- Conduct periodic reviews of security clearances and credentials; distribute notices of required changes, reports, records, and other documents, as directed. Analyze operating efficiencies and resources; make recommendations for modifications and/or changes to management.- Assist in the development and performance of access entry control functions; credential issuance or confiscation, the explanation of policy, procedures, and the operation of access hardware to other security specialists, visitors, and Government and contract personnel.- Consult with other security specialists to develop protection procedures for Government approval that provide maximum protection without any major interference to the mission; recommend corrective action when or where security requirements are not adhered to.- Operate, monitor, and maintain Video Image Control and Display system (VICADS) architecture and software, operating processes, and store images captured, recorded, and on network video recording and storage devices for multiple facilities.- Assist with Internet Protocol (IP) networking, Windows-based servers and workstations; hardware and software, as well as, Command and Control Display Equipment (CCDE), and security and video surveillance.- Assist in overseeing VICADS robust configuration parameters; alarm point priority assessment, automatic or manual call up policies, automatic pan, tilt, zoom (PTZ) presets upon alarm and intelligent queuing logic for multiple alarms.- Responsible for escorting designated personnel into controlled premises; provide an authorized service for 9 AF (USAFCENT) facilities, construction projects and/or installations during operational hours.

Looking for a Diesel Mechanic opportunity at a place you can make a difference every day?  Discover one of these great opportunities in our Harrisburg or Mechanicsburg, PA locations. Serco is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. Bring your experience and industry skills and become a part of the Serco Fleet Maintenance Services team. Our shops are well-equipped with parts and tools, and well-maintained with excellent physical security. We have up to date diagnostic tools and technical resources available for every need. When you join the Serco team you become a part of Serco’s and our customer’s family. On our team, your voice is heard and respected. Serco values our technicians’ competence and maturity, and you are trusted and empowered to work independently, and self-directed while being involved in all shop decisions that impact you. Serco is a place you can count on with long-term, government-backed contracts, trusted leadership, and loyal colleagues. Spend the rest of your career with us. The schedule for this opportunity will be 2nd shift, 3:00-11:30pm Monday through Friday. Overtime and 10% 2nd shift differential pay eligible. Potential of earning a sign-on bonus dependent on experience and availability.  In this role, you will:- Operate automotive and diesel vehicles and construction and material handling equipment.- Inspect, diagnose, and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services.- Diagnose and repair aftertreatment systems.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance.

JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support Veterans (including National Guard and Reservists) and Veteran spouses through the Off-Base Transition Training (OBTT) program that conducts job assistance workshops and suggests local employment resources. This position is a hybrid work schedule- 90% on-site, 10% work from home. In this role, you will:- Teaching and/or instructing Military Veterans and Veteran spouses employment skills to transition to civilian professional and vocational occupations.- Guide the Military Veterans and Veteran spouses in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing Veterans (including Reserve and National Guard) and Veteran spouses a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.

 If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!  This position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.John Cottingham, former submarine commanding officer, https://www.linkedin.com/in/johnmcottingham, leads this high-performing contractor team supporting NAVSEA. Team Submarine’s Submarine Program Offices are responsible for: The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).The acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.You must have an Active Secret clearance to be considered. Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.  Serco-NA is seeking a motivated individual to provide acquisition program support the Submarine Industrial Base Director in PEO SSBN.  Serco-NA has an opening for an acquisition management analyst to support an active contract with the U.S. Navy in the Washington, DC area.  This position can be filled remotely. General Duties- Provides daily program, analytical, and acquisition management support to senior level executives. - Provide insight and expertise on the submarine supply chain and potential providers- Provides detail-oriented management of records, business research analysis, and valuation strategies. - Performs various administrative tasks in support of the SIB program office

Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2023 internship opportunities are available throughout the U.S. and Canada, beginning on May 22nd and concluding on August 11th, with 1 week off July 3rd-7th. You will work with your manager to identify the best working schedule for you, working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company to better prepare you for a full-time career. Furthermore, we believe great ideas come from all levels of the company! Each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team.STEP Program Benefits include:- Paid, accredited internship with possibility of attaining college credit (~3 credits)- Half days on Fridays- Paid training sessions covering a wide variety of professional development topics – resume building, presentation skills, operational excellence, and more!- Networking & mentoring opportunities with upper management/Senior SponsorsIs this the internship opportunity for you?- Do you have a passion for business strategy and growth? - Are you interested in supporting a highly visible and global strategic project?- Are you a creative thinker with a strong work initiative? If your answer to these questions is “Yes,” the Business Analytics Intern position is an excellent opportunity for you! By evaluating the environmental impact of Serco’s business and proposing innovative sustainability solutions, you will both discover your place at Serco this summer and have a lasting impact on our organization and our world.The Workforce Management team strategically maximizes performance levels and competency models for Serco North America. Their mission is to identify the right people, in the right place, at the right time, with the right skills to sustain business growth and strategy.The Workforce Management team is supporting a global initiative to standardize workforce management processes and develop a total quality management program. As part of the initiative, this team is deploying technology and process to establish and sustain a new Project Management Office (PMO).As a Business Process Intern, you will support this highly visible strategic project; gaining exposure to process development, interact with global project teams, and conduct research to identify best practices for total quality management. This is an exciting opportunity to grow your skills in process development, establishing process maps, collaborating in groups, and learning to think strategically and anticipate business needs. Over the course of the summer, you will network and interface with critical business leaders to include our CEO and members of our Executive Management Team (EMT).  You will report to Wanda Matthews . In this role, you will:• Research existing change management and quality processes from global partners and tailor to meet US standards.• Build process maps to support WFM change management process.• Develop supporting Standard Operating Procedures (SOPs). • Build change management communication templates. #STEPTechnical

Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Sacramento, CA! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer:- The rate of pay for this position is $34.31 per hour.- A $5,000.00 SIGN ON BONUS!As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required

Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Atwater, CA! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer: - The rate of pay for this position is $31.06 per hour.- $5,000 SIGN ON BONUS.As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required

If you love high profile and challenging projects supporting the US Navy  - Serco has a great opportunity for you! As a Senior Manpower Navy Analyst, you will be supporting the Chief of Naval Operations (OPNAV) Air Warfare Division through all phases of naval aviation manpower resource management in Arlington, VA.  Serco supports the US Navy as a prime for their OPNAV N98 Training and Manpower Support contract.  Our team directly supports the OPNAV N98 staff with administrative and manpower/training analytical subject matter experts.  You will be part of a 13-member team that works closely with the customer, on-site at the Pentagon to deliver quality resourcing analysis. The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. In this role you will: - Provide services support to Flag Officer/SES level leadership on strategic manpower related issues such as analyzing requirements and resourcing courses of action, impact of manpower related decisions across the N98 portfolio, and interaction with other OPNAV offices- Develop options for government leadership on manpower related topics such as balancing actions, COA generation, Flag level briefings and presentations, and internal guidance and policy development- Provide analysis on manpower and resource requirements to include PBIS issue development and entry, Intelligent Workbook entries, and costing drills

Looking for a Shipyard Laborer opportunity at a place you can make a difference every day?  Discover this great opportunity in our San Diego, Ca location.  Bring your expertise and collaborative skills to make an impact towards our military by discovering your new role supporting this critical mission. Shipyard Laborers will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Performs general manual labor including loading, unloading, lifting and moving supplies and materials.- Must perform duties as a fire watch and welder`s helper as well as install electric cable when needed.- Works under immediate supervision.- Primary job functions do not typically require exercising independent judgment.

 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.

Looking for a professional role at a place you can have influence every day?  In the Navy Battery Engineering Support role, you will be a part of a dynamic team located in Washington, DC.  As part of this team, you will be expected to bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. In this role, you will:- Provide administrative and organizational support to the Battery Systems Team.- Process documents and manage SharePoint information of subject matter.- Review and develop analytical and technical input needed to evaluate documentation and development of briefs to ensure accurate, timely and essential information is provided to decision makers.- Prepare Unclassified and Classified briefs for audiences up to and including the Flag Level.- Gather data for analysis and interpretation.- Provide information and manage adjudication for fleet updates/Liaison Action Reports (LAR).- Set high personal standards for performance/conduct.- Demonstrate ability to be a team player, work well with others, and contribute positively to the work/team environment while continually seeking ways to enhance contribution to the team.- Rely on limited experience and judgment to plan and accomplish goals.- Perform a variety of tasks. Work under general supervision.- Report to a supervisor or manager. 

Looking for a professional role at a place you can have influence every day?  In the Manual & Tech Support/Subsafe Design Review role, you will be a part of a dynamic team located in Washington, DC.  As part of this team, you will be expected to bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Serco is actively seeking someone with engineering, scientific, and analytical skills to support Team Submarine in Manuals & Technical Support, which also includes support for Submarine Safety (SUBSAFE) Design Review (SSDR). The SUBSAFE Program is a quality assurance program designed to maintain the safety of its submarine fleet. The SSDR support contractor will be instrumental in coordinating communication with the technical community for continuous review of SUBSAFE systems, equipment, and requirements. In this role, you will:- Review engineering drawings (on-site, as required) and provide recommendations.- Review and develop analytical and technical input needed to evaluate documentation and development of briefs to ensure accurate, timely and essential information is provided to decision makers.- Prepare Unclassified and Classified briefs for audiences up to and including the Flag level.- Participate and/or coordinate specified Integrated Product Teams (IPTs).- Set high personal standards for performance/conduct.- Demonstrate ability to be a team player; work well with others; contribute positively to work/team environment while continually seeking ways to enhance contribution to the team.- Rely on limited experience and judgment to plan and accomplish goals.  

Serco is seeking a Sr. Marine Engineer to support several naval and commercial marine acquisition and modernization programs as well as a number of exciting R&D programs. This candidate leads in the planning, design, and execution of ship construction program deliverables to ensure requirements are defined and met according to specifications. Develops and improves design features and is considered as a subject matter expert (SME) in piping and auxiliary machinery systems and as resource for resolution of unique or complex problems. Provides advice and counsel to less experienced engineers and plays a role in overall design and task execution planning. This position can be part time or salaried. In this role, you will:- Design and oversee testing, installation, and repair of complex marine apparatus and equipment. Determine conditions under which tests are to be conducted, as well as sequences and phases of test operations.- Conduct analytical, environmental, operational, or performance studies in order to develop designs for products, such as marine engines, equipment, and structures. Conduct environmental, operational, or performance tests on marine machinery and equipment- Direct the preparation of product or system layouts and detailed drawings and schematics. Prepare plans, estimates, design and construction schedules, and contract specifications, including any special provisions.- Evaluate operation of marine equipment during acceptance testing and shakedown cruises.- Analyze data in order to determine feasibility of product proposals.- Confer with research personnel to clarify or resolve problems, and to develop or modify designs.- Lead in the inspection marine equipment and machinery in order to draw up work requests and job specifications.- Review work requests and compare them with previous work completed on ships to ensure that costs are economically sound.- Maintain contact with, and formulate reports for, contractors and clients in order to ensure completion of work at minimum cost. Coordinate activities with regulatory bodies in order to ensure repairs and alterations are at minimum cost, consistent with safety.- Perform monitoring activities in order to ensure that ships comply with international regulations and standards for life saving equipment and pollution preventatives.- Provide technical and theoretical guidance recommendations to other senior marine engineering staff and support to lower-level staff.- Lead and/or participate in meetings with other marine engineers and customers on ship design issues.- Prepare documentation, reports, and project plans to describe activities planned and accomplished, status reports, letters, memoranda, messages, and contact reports.- Prepare and present formal briefings and staff seminars.- Comply with security procedures in the performance of duties.- Perform other duties as assigned.

Serco has a great opportunity for you to take a critical role in facilitating the efficient operation of a U.S. Navy acquisition program office and in supporting U.S. Navy acquisition programs for cutting edge systems! Join an integrated government-industry team in Arlington, Virginia and build your professional background and expertise in support of the world’s greatest Navy. An Active Secret Clearance is required to be considered. Serco will provide technical support to its customer, a defense acquisition program management office which is responsible for the development, acquisition, production, fielding, and lifetime support of critical Navy systems. This Executive Assistant position supports the program office’s leadership team while assisting in the overall operation of the entire program office.  In this role you will:- Provide administrative support directly to government executives, exercising confidentiality, tact, and diplomacy. - Use business software applications (e.g., word processing, presentation, spreadsheet, and collaboration tools) to prepare correspondence, reports, presentations, agendas, minutes, etc. - Receive, screen, and direct incoming calls, visitors, and mail. - Support the preparation of documents, presentations, and formal correspondence, proofread for correctness and professionalism in format and grammar, prepare staffing packages, and route material for review and approval using manual and electronic means. - Track office actions and documents.- Prepare responses to routine correspondence and inquiries. - Maintain files, records, and calendars. - Support the proper management of classified files, safes, and incoming/outgoing classified documents and correspondence including maintaining safe inventories and access lists and coordinating end-of-day security checklists under the guidance of the assistant security manager.- Arrange official travel, coordinate live and virtual meeting arrangements, and maintain supplies for the office. - May serve as a Defense Travel System Reviewer for official government travel.- Coordinate classified meeting attendance and inbound/outbound visit requests under the guidance of the assistant security manager.- May supervise lower-level administrative staff. - Rely on your experience and judgment to plan and accomplish goals. - Work under limited supervision. - Perform other duties as assigned.

 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.

Are you looking for an opportunity to contribute to the Navy’s surface ship readiness? At Serco, we are looking for the brightest, most innovative, and driven with an appetite for wrestling complex problems. In this role, you will manage identification and promote resolution of Fleet concerns while supporting the DDG 1000 ship class for the NAVSEA PMS 443 Readiness Office. This position has a direct impact on the effectiveness of Ships and Sailors. Serco is pleased to make this new opportunity available to a special candidate who is comfortable working in an Assistant Director-level support position. This opportunity will put you into the “eye of the storm” to virtually support all Naval surface ship classes, from Auxiliary ships to Combatants. The demands of this position cover a broad landscape. This position supports the Director by providing a bridge between NAVSEA and the Fleet for issues related to supportability – maintaining our ships in the best possible fighting condition, and ready to deploy when called upon to do so. The focus is on advancing NAVSEA’s position as it relates to HM&E, IWS, as well as other commands such as NAVWAR, NAVAIR and other organizations across the Navy.  In this role, you will:- Collect, develop and edit data for presentation to senior leadership in PowerPoint presentations.- Use Critical Thinking techniques to drill down to the root causes of issues affecting surface ships.- Assist in providing administrative and policy support concerning SEA 21 program priorities and objectives.- Assist in collecting and synthesizing ship data, including data drawn from the NSWC-Corona database systems.- Work with In-Service Engineering Agents (ISEAs), TYCOMs, Ship Design Managers (SDMs), Technical Warrant Holders (TWHs), SEA 21 Embedded Reps at Fleet Concentration Areas, NAVAIR and other NAVSEA organizations.- Identify and maintain Action Items, associated costs, duration, due dates and historical background to resolve a range of issues surface ships.- Work with NAVSUP and DLA to address supportability issues such as obsolescence, rotatable pools, refurbishment, and potential modernization.- Work with ILS program personnel to address issues that fall within the ILS realm.- Support the budgeting work of the PSMs by collecting and tracking funding data.- Plan, develop, coordinate, and potentially direct (on an ad hoc basis) several small complex projects. - Participate in working groups, program development forums, analytical activities, training, education, Integrated Process Teams (IPTs) and other forums as required to accomplish contract requirements.- Coordinate with SURFMEPP on Class Maintenance Plan candidates, and periodicities for existing push and pull tasks.- Coordinate with PMS 339 on issues related to manning and training.- Coordinate with Class Advocates to review/discuss Fleet issues affecting surface ships.- Extract operational data, conduct research and analysis, and present analyses up the Chain of Command, including the Flag and SES levels- Attend meetings, capture minutes & actions as directed, draft written reports, and provide recommendations to the customer.- Demonstrate the ability to populate, maintain, and manipulate data within a Microsoft Excel document.- Demonstrate superior Microsoft Office program skills to develop PowerPoint briefings, and experience working with Word documents, Excel reports, etc., for clients.

Passionate about supporting our Air Force and Airmen and women? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. The Cybersecurity SME will provide on-site support to the Special Operations and Personnel Recovery Division (SOF/PR) of the Air Force Lifecyle Management Center (AFLCMC). You’ll support a wide variety of projects involving Special Operations aircraft platforms, future aircraft modifications, and various Battlefield Airman support systems. You will interface with customers daily to develop project requirements; collaborate as part of integrated teams; and to brief, defend, and support project results.  You must be comfortable in a challenging, collaborative, high-tempo, deadline-intensive environment to meet customer requirements. You will collaborate with government customers, internal/external cybersecurity organizations,and Original Equipment Manufacturers (OEMs) providing consultation, analysis, recommendations, and support. You must also have excellent listening as well as oral and written communication skills to work collaboratively with customers and colleagues.In this role, you will:- Serve as an Information System Security Manager for one or more systems including Platform IT (i.e., aircraft and subsystems) and traditional IT systems (e.g., cloud-based supply database)- Conduct cyber risk analysis on proposed system modifications/upgrades and provide recommendations to Change Control Boards, Cyber Working Groups, Technical Interchange Meetings, and other government activities- Contribute to the development of a variety of technical documents requiring IT best practices and Cyber content including Risk Management Framework, System Security, and Acquisition Milestone artifacts- Support cyber-attack path assessments and mission-based cyber risk assessments- Develop customer briefings and support government meetings 

Looking for a Fleet Service Writer opportunity at a place you can make a difference every day? Discover this great opportunity in Harrisburg, PA. Serco is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. Bring your experience and industry skills and become a part of the Serco Fleet Maintenance Services team. The Service Writer performs a performs a variety of moderately complex-to-complex customer service functions serving as liaison and initial point of contact to end users and shop technicians to facilitate successful resolution of repair issues. The Service Writer is a detail oriented multitasking automotive professional with highly developed communication and people skills, and above average aptitude for functional and situational reasoning. The schedule for this opportunity will be 1st shift, 6:30AM-3PM Monday through Friday, overtime eligible. In this role, you will:- Greet customers and vendors entering the maintenance facility. The Service Writer accepts vehicle service requests, identifies customer concerns and expectations, documents service requirements and accepts and relinquishes ownership and responsibility of units delivered to and released from the repair center within established procedures, policies and guidelines. The Service Writer receives and dispatches questions, service concerns and inquiries in a timely, courteous and professional manner.- Receive, verify and accept materials and repair parts delivered from vendors; issues materials from stock; organize, secure and control site inventories and material returns in accordance with established guidelines and procedures.- Document service and material functions in accordance with established guidelines and procedures. The Service Writer is responsible for data integrity and timely transfer to the responsible individual or office.- Monitor workload and communicate changing priorities or other workload related concerns to the appropriate party in accordance with established guidelines and procedures.

Serco is Hiring Sanitary Engineering Site Inspectors to support of the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The position will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters Duties and Responsibilities (but are not limited to):- Review and analyze professional architectural/engineering reports and designs or as-built plans- Thoroughly document analysis in writing- Develop scopes of work, to included related code and standard requirements- Validate applicant-provided scopes of work to include related code and standard requirements- Develop and review cost estimates- Advise FEMA staff on the technical validity of claims presented under FEMA’s arbitration process.- Should arbitration hearings occur, testify as an expert witness on FEMA’s behalf

Serco is Hiring Mechanical Engineering Site Inspectors to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Mechanical Engineering Site Inspectors will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Public Trust clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Review and analyze professional architectural/engineering reports and designs or as-built plans- Thoroughly document analysis in writing- Develop scopes of work, to included related code and standard requirements- Validate applicant-provided scopes of work to include related code and standard requirements- Develop and review cost estimates- Advise FEMA staff on the technical validity of claims presented under FEMA’s arbitration process.- Should arbitration hearings occur, testify as an expert witness on FEMA’s behalf.