Serco Inc.

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Search Results Page 12 of 16

ID 54253
Work Location US-VA-Herndon
Potential Partner Specialist, MSEP2022-54253If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Vet partner applicants including pre-interviews and official interviews set up for the government SECO team- Record and document information collected during those interactions- Assess potential partner based upon standard criteria and ability to report military spouse employment activity- Answer calls and returns communication from companies interested in becoming partners and other inquiries submitted through the MSEP Career Portal- Conduct new partner orientation along with government personnel- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54310
Work Location US-VA-Herndon
MSEP Operations Manager2022-54310 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Lead MSEP team members with daily activities in a fast-paced, high-performing collaborative team- Perform QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan- Work within a team-dynamic to guide mutually beneficial partnerships, reengage established partners, track partner initiatives, conduct new partner screening/assignments- Work closely with Strategic Communications to provide talking points for partner and installation call- Liaise with the Government on reporting, partner initiatives, and track any portal issues- Research, recruit, and onboard federal, for profit and nonprofits partner organizations into MSEP- Build and maintain relationships with federal, profit and nonprofit organizations, government representatives and external stakeholders- Support event coordination for annual partner event to include collecting and tracking partner registrations, participate in all planning calls, assisting in development of event theme and topics for speakers- Assist with partner agency data reporting processes- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54311
Work Location US-VA-Herndon
Operational Research Analyst, Strategic Initiatives (SI)2022-54311 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Preform research pertinent to Strategic Initiatives as directed by the Government; performs statistical analysis- Apply existing operational knowledge, program data, internal and external factors, research findings, and costs to produce task outlines, task timelines, and ROMS for research and implementation efforts.- Write executive summaries, white papers, briefs and requested documentation- Present findings and information orally and in writing.- Identify areas of change management.- Identify resources and skills necessary for strategic initiative implementation and success.- Provide thought leadership and evidence-based courses of action and recommendations.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54303
Work Location CA-NL-N/A
 Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Shall assist in training of Air Traffic Control personnel.- May be required to assume the duties of Lead Terminal Controller as applicable.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Visibly demonstrate Serco Values and work practices while completing duties.- Other related duties relevant to this position as may be required.- Effective communication skills and ability to work cross functionally within the organization.- Excellent collaborative and organizational skills.- Strong degree of integrity and judgment.- Willing to take ownership for the outcomes of tasks within scope of responsibility.- Strong planning, coordination, execution and analytical skills. - Proven ability to meet deadlines and changing priorities.
Category
Aviation
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 53871
Work Location US-AZ-Chandler
Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Chandler, AZ! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer: - The rate of pay for this position is $33.95 per hour. - Additional complexity allowance provided.- $5,000 SIGN ON BONUS. As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-AZ-Chandler
Telework
No - Teleworking not available for this position
ID 54236
Work Location US-CA-N/A
JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support Veterans (including National Guard and Reservists) and Veteran spouses through the Off-Base Transition Training (OBTT) program that conducts job assistance workshops and suggests local employment resources. This position is a hybrid work schedule- 90% on-site, 10% work from home. In this role, you will:- Teaching and/or instructing Military Veterans and Veteran spouses employment skills to transition to civilian professional and vocational occupations.- Guide the Military Veterans and Veteran spouses in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing Veterans (including Reserve and National Guard) and Veteran spouses a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54287
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54285
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Responsible for evaluating and preparing system engineering and technical analysis documentation to include: Software Requirements Specifications, Software Design Specifications, Software Installation Guides, and User manuals for a complex integrated Enterprise Management suite of High Performance Computing SW solutions.- Must utilize systems engineering experience in carrying out functions, including configuration and resource management, quality assurance, and software integration, acquisition, and testing.- Must contribute to the development of System Engineering plans, Initial Capabilities Documents, Requirements Specification, an Interface Control Documents.- Will also need to record and display internally developed solutions through development of deep-dive documents, flow charts, layout, as well as diagrams.- Qualifications must include: BS degree in Computer Science, Engineering or a related subject.- Proven working experience in installing, configuring, and troubleshooting Unix/Linux based environments.- Solid experience in administration and performance tuning of application stacks (e.g. Tomcat, JBoss, Apache, Ruby, NGINX).- Experience with virtualize and containerization.- Experience with monitoring systems.- Experience with automation software (e.g. Ansible, Puppet, Salt).- Solid scripting skills (e.g. shell scripts, Perl, Ruby, Python).- Solid network knowledge (OSI network layers, TCP/IP).
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54284
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Software Systems Engineer with a focus on architecture and engineering tradecraft documentation to include: HW modeling, system power and bring-up sequences, state degradation diagrams, reliability and availability block diagrams, telemetry data flow and collection requirements, interdependency and HW/FW/SW relationship diagrams.- Must utilize systems engineering experience in carrying out functions, including configuration and resource management, quality assurance, and physical and software integration, acquisition, and testing.- Must contribute to the development of System Engineering plans, Initial Capabilities Documents, Requirements Specification, and Interface Control Documents.- Will also need to record and display internally developed solutions through development of deep-dive documents, flow charts, layout, as well as diagrams.- Qualification must include: BS degree in Electrical Engineering, Computer Engineering or a related subject. - Proven working experience in installing, configuring, and troubleshooting Unix/Linux based environments, Solid network knowledge (OSI network layers, TCP/IP).
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54283
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects supporting the US Government, Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval.In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Work independently on advanced systems/software analysis projects. - Develop and may conduct training programs. - Remain current in operating systems/software analysis technological developments and applications. - Recommend future direction or projects to management. - Provide expertise and direction in the development or modification of complex software programs to enhance an operating system. - Support the government Software integration lead in all aspects of the project lifecycle, requiring technical expertise as well as documentation and leadership skills. - Develop, conduct AOAs and document a large system’s software architecture. - Forge relationships across the PMO and development teams is crucial for successful operation.
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54281
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Ability to integrate, install, configure, upgrade, compile, and support COTS/GOTS software. - Generate documentation for the full software stack. - Update software for sustainment support. - Basic Linux system administration skills and shell scripting. - Execute test codes for characterization of software performance. - Provide software product ownership for HPC tools.  - Working knowledge of CM tools, web documentation, and issue tracking. - Ability to work in a fast paced environment and switch between various architectural paradigms. - Develop software tool plugins in the language in which the tools are written. - Determine the optimal, or best available, HPC configuration for customer needs.- Experience using the Unix CLI - Experience performing System Administration tasks including installation, configuration, and sustainment of various COTS/GOTS software in a large scale HPC Unix environment 
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54279
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Perform as the highest-level technical expert, providing both internal and external consulting services. - Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views. - Define network strategy with respect to technology domain standards and design goals. - Develop and maintain network roadmaps, which include product selection, versions, upgrades, projects and milestones. - Conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks, and increase security. - Lead efforts for network technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features. - Research activities include readings, proof-of-concepts (POCs) and lab testing. - Communicate leading practices by giving presentations, working with program/project teams, and authoring content aimed at educating others about standards, strategies, and other defined leading practices.
Category
Other
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54286
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation. You will write and edit technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation. You will create code documentation for software; produce implementation guides and end-user guides for capabilities; provide field, data definition, and data flow documentation and format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources. In this role, you will:- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents- Gather technical information, prepares written text- Maintain a current internal documentation library- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.- Prepare and maintain operations documentation, user guides and manuals and technical publications- Work with developers to produce quality documentation and training materials- Work on all phases of documentation- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity- Prepare reports, responses, and briefings targeted to a wide range of audiences- Coordinate layout and design of documents- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers- Under general direction, write technical copy for various types of documents for a program/project of similar complexity- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information- Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies- Apply technical manual standard NSA DS-89 to work product.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54282
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a contract providing technical expertise for our national defense.  Our team provides sound engineering expertise and advice in the High Performance Computing arena on exciting projects. You will be part of a team that works closely with the customer to deliver engineering and technical expertise with an emphasis on high performance computing architecture, technical configuration management, and overarching hardware/software requirements. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!In this role, you will have high end network expertise using Juniper.  You should have the following capabilities: - HPC Architecture: Requirements work, system design, and architecture; Architecture documentation, to-be plan planning, transition planning- Technical Configuration Management: Technology Roadmap planning- Overarching H/W Requirements: Technical CONOPS, use cases, and pilot plan development- Familiarity with IC Cloud Computing to include:- Familiarity with the mission platform, the broad range of Capabilities products and services, and the functionality of the IC Cloud.- Experience with researching, developing and documenting best practices related to migration and transformation of existing products to new IT hosting technologies.- Experience with guiding and managing the risks associated with these migrations.- Experience with researching and provide guidance related to the NSA IT security requirements.- Experience developing briefings on technical topics relating to the migration process.- Experience with DoD 500 Phase A activities (requirements gathering, analysis of alternatives, DoDAF, cost estimation, scheduling, etc).   
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54280
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents- Gather technical information, prepares written text- Maintain a current internal documentation library- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.- Prepare and maintain operations documentation, user guides and manuals and technical publications- Work with developers to produce quality documentation and training materials- Work on all phases of documentation- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity- Prepare reports, responses, and briefings targeted to a wide range of audiences- Coordinate layout and design of documents- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers- Under general direction, write technical copy for various types of documents for a program/project of similar complexity- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information- Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies- Apply technical manual standard NSA DS-89 to work products- Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or Contract- Work independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methods- Act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required- Review work products of others for compliance with technical manual NSA Data Standard (DS)-89
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54276
Work Location US-FL-N/A
If you are a security engineer with at least two years of experience and want to be a part of a larger collaborative team, Serco has a great opportunity for you! This Security Engineer will not only have thorough demonstrative security operations experience, but also have a sound understanding of information security principles, independent thinking, analytical skills, technical knowledge, and the ability to maintain quality service standards set by the organization.  If you also possess a fundamental knowledge of cloud technologies, then you would be our ideal candidate.Serco has a robust information security program that includes analyzing, triaging, and handling security events; deploying and maintaining security infrastructure; troubleshooting security-related issues; provisioning accounts and access; identifying, reporting, and remediating vulnerabilities; performing incident response activities; and documenting processes, procedures, and systems. Our team works closely with other Serco teams to support these efforts. In this role, you will:- Operate within a team that takes responsibility for effective analysis, triage and handling of security information and events- Maintain, update, patch, and enhance information security infrastructure to ensure optimal operational state- Demonstrate proficiency in recognizing and onboarding new data sources into a SIEM, analyzing the data for anomalies and trends, and building dashboards highlighting the key trends of the data.- Provision privileged accounts and fulfill access requests- Perform vulnerability, configuration, and compliance assessments- Create and maintain documentation of IT security procedures, processes, configurations, and diagrams- Verify that systems, networks, and infrastructure meet baseline security standards as defined by the industry- Coordinate efforts and manage interactions with vendors- Support security policies and procedures by recommending steps for the IT team to take, to achieve a more secure environment- Conduct research to keep abreast of latest security issues to anticipate incidents and reduce their likelihood- Have a deep understanding of information technology concepts, cloud computing methodologies (i.e., IaaS, PaaS, & SaaS)- Participate on project teams - Perform other duties as assigned
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AL-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54237
Work Location US-VA-Alexandria
If you love high profile and challenging programming projects supporting the US Navy - Serco has a great opportunity for you! This ColdFusion Developer will be on a dynamic team, providing information system support at our Alexandria, Virginia location. Bring your expertise and collaborative skills to make an impact with our US Navy clients. The position is contingent upon your ability to obtain and maintain a DoD Secret level clearance pre-employment. Serco supports the US Navy with the Government Owned, Contractor Operated (GOCO) Project Management System – Extranet Sites (PMS-ES) information system. PMS-ES was purpose-built to meet the data and workflow management needs unique to Navy acquisition programs and provides the ability to securely transmit and process information and data deliverables across the various ship design projects, activities, processes, and functions.  You will be part of a 14-member team that works closely with the customer and will be responsible for web application development including integration with database systems, custom configuration of web interfaces, development and modification of web layouts, and developing ad hoc software to extend system functions. In this role you, you will:- Design and develop CF applications for PMS-ES.- Contribute to all phases of the software development life-cycle.- Write well designed, testable, efficient code.- Conduct Software analysis, programming, testing, debugging activities and maintenance.- Develop application codes for programs, technical designs for application development and recommend changes to improve established CF application processes.- Identify production and non-production application issues, develop solutions, and implement necessary changes.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 54242
Work Location US-VA-Herndon
Senior Partner Specialist, MSEP 2022-54242If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Establish and maintain routine communications with partner points of contact via telephone, webinars, briefings, events and email- Respond to any partner and is not limited by region or industry sector- Serve as a liaison to make spouse employment connections- Identify partner hiring needs, employment qualifications and application process- Focus on relationship building with partners across the partnership while answering questions and providing updated information- Assist partners on how to improve their military spouse recruitment, hiring, employee tracking and reporting- Provide Career Portal assistance and training- Collaborate and communicate with program staff- Providing partner expertise and employment needs to program team and management- Provide mentorship to new MSEP Partner Specialists- May provide input to MSEP staff training, communications, and partner events- Perform QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan- Enter communication engagement into a tracking system including company information for the partner directory- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54255
Work Location US-VA-Herndon
Partner Specialist, MSEP2022-54255If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Establish and maintain routine communications with partner points of contact via telephone, webinars, briefings, events and email- Respond to any partner and is not limited by region or industry sector- Serve as a liaison to make spouse employment connections- Identify partner hiring needs, employment qualifications and application process- Focus on relationship building with partners across the partnership while answering questions and providing updated information- Assist partners on how to improve their military spouse recruitment, hiring, employee tracking and reporting- Provide Career Portal assistance and training- Collaborate and communicate with program staff- Providing partner expertise and employment needs to program team and management- Enter communication engagement into a tracking system including company information for the partner directory- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54254
Work Location US-VA-Herndon
Partner Specialist, MSEP2022-54254If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Establish and maintain routine communications with partner points of contact via telephone, webinars, briefings, events and email- Respond to any partner and is not limited by region or industry sector- Serve as a liaison to make spouse employment connections- Identify partner hiring needs, employment qualifications and application process- Focus on relationship building with partners across the partnership while answering questions and providing updated information- Assist partners on how to improve their military spouse recruitment, hiring, employee tracking and reporting- Provide Career Portal assistance and training- Collaborate and communicate with program staff- Providing partner expertise and employment needs to program team and management- Enter communication engagement into a tracking system including company information for the partner directory- Other duties may be assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54252
Work Location US-VA-Herndon
Outreach Specialist, MSEP2022-54252 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Recruit, manage and track communication and interaction with potential MSEP partners to facilitate SECO awareness and support, development of HR relationships and dissemination of SECO and Military OneSource information- Connect with potential MSEP partners to identify the skills and qualities they are looking for in a potential military spouse employee- Attend outreach events in person as well as virtual events- Participate in planning sessions for outreach events- Share employer information and collaborates with data analysts, installation specialists, MSEP Potential Partner Specialists, Job Search Navigators, and Federal Employment Navigators to identify good-fit potential MSEP partners and POCs- Enter communication information into a tracking system; create after trip reports after attending outreach events- Perform QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan.- Other duties may be assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54248
Work Location US-VA-Herndon
Job Search Navigator, MSEP2022-54248  If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Review job openings of employers in the Military Spouse Employment Partnership to find positions that best fit interests and qualifications of spouses- Identify potential matches between the spouse and MSEP employers based on the spouse's geographic location, education, experience and career goals- Develop and share a list of customized job leads to assist military spouses in their search for employment; create Career Journey Maps containing MyCAA opportunities with MSEP partner hiring needs and opportunities- Liaise on behalf of the military spouse with Career Advisors, Career Coaches, MSEP Partner Specialists, and MSEP partners- Collaborate with Federal Employment Navigators, Outreach Specialists, and Data Analysts to research and identify good-fit potential partner profiles based on existing partners, hiring patterns, military spouse characteristics and relevant data sets; document hiring trends among MSEP partners- Identify and communicate hot jobs to military spouse matches and Career Advisors, Career Coaches, Installation Specialists, Outreach Specialists for awareness and distribution to respective stakeholders- Collaborate with Communications Specialists on marketing, web, and social media materials regarding Job Search Navigation services- Interface with MSEP partners, military spouses, and installation personnel to promote and increase awareness of Job Search Navigator services- May assist with ad hoc webinars and program briefings upon request; track and report requests and assistance provided; enter data into tracking system- Performs QC Inspector tasks as assigned and performs QC activities in accordance with the quality management plan- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54197
Work Location US-VA-Herndon
Event Planner, Special Events2022-54197If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Assist the Strategic Communications and Event Manager with the administration of events. - Coordinate virtual platform licensing.- Prepare and assist guest speakers.- Perform logistics activities for in-person and virtual events.- Provide event status updates and reports.- Collaborate with other government and private sector contractors and staff regarding event details and logistics.- Meet required deadlines according to plans and program milestones and objectives.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54243
Work Location US-VA-Herndon
Communications Specialist, MSEP2022-54243  If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Ensure communication promotional materials are at events; coordinate logistics including calendar invitations for quarterly webinars, pulls various ad hoc reports in the tracking system as provided by Government and creates and sends monthly talking points- Conduct other webinars on an ad hoc basis; prepare an MSEP strategy- Prepare an MSEP monthly report, assist with the development of MSEP promotional materials- Support annual Partner Meeting planning, preparation and execution activities; creates marketing collateral for and assists Outreach Specialists with MSEP partner recruitment communications- Collaborates with workforce training team to provide staff training and training materials.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54249
Work Location US-VA-Herndon
Master Trainer, Career Center2022-54249If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Prepare staff training curriculum in accordance with policies and procedures, applying principles of adult learning theories- Deliver training in-person and virtually for staff, military spouses, active and potential partners, and other stakeholders as requested- Administer staff exams as required- Update training materials to reflect changes- Assist in operational planning and implementation- Assist supervisors, managers and QC Specialists in identifying and implementing corrective actions- Provide input to staff scripts and coaching packages- Remain current on resources available program staff and military spouses related to education, employment and wellness, sharing information across the enterprise- Assist staff in preparing standard and ad-hoc webinar and briefing materials- May provide information for social media and marketing materials- Enter data in a tracking system- Assist staff in preparing standard and ad-hoc webinar and briefing materials- Other duties may be assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54247
Work Location US-VA-Herndon
Installation Specialist, MSEP2022-54247If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Maintain communication with installation POCs and fosters relationship building- Make the connections and provides introductions for partners with employment initiatives and opportunities- Provide installations with information as it pertains to SECO and the DoD- Enter communication engagement into a tracking system- Performs QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54246
Work Location US-VA-Herndon
Federal Employment Navigator, MSEP2022-54246 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries.   The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Maintain communication with Federal Government MSEP partner POCs via telephone, webinars, briefings, events and email and fosters relationship building- Identify Federal Government MSEP partner hiring needs, understanding the position description, conditions of employment, desired qualifications and application details- Identify potential matches between Federal Government MSEP partner hiring needs and individual military spouse based on the spouse's location, education, experience and career goals- Develop and share a list of customized federal job leads to assist military spouses in their search for federal employment- Make the connections and provide introductions for federal agency MSEP partners with employment initiatives and opportunities- Provide SECO Career Center staff information as it pertains to military spouse federal employment- Collaborate with Communications Specialists on marketing, web, and social media materials for the Federal Employment Concierge Service- Interface with DoD and military installation personnel to promote and increase awareness of Federal Employment Concierge Service- May assist with ad hoc webinars and program briefings upon request; provide support in the form of Federal resume development- Interview preparation and Career Coaching appointment assistance as requested- Enter all Federal Employer requests and military spouse assistance into a tracking system- Performs QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan- Other duties may be assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54268
Work Location US-VA-Herndon
Master Trainer, MSEP2022-54250If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Prepare staff training curriculum in accordance with policies and procedures, applying principles of adult learning theories- Deliver training in-person and virtually for staff, military spouses, active and potential partners, and other stakeholders as requested- Administer staff exams as required- Update training materials to reflect changes- Assist in operational planning and implementation- Assist supervisors, managers and QC Specialists in identifying and implementing corrective actions- Provide input to staff scripts and coaching packages- Remain current on resources available program staff and military spouses related to education, employment and wellness, sharing information across the enterprise- Assist staff in preparing standard and ad-hoc webinar and briefing materials- May provide information for social media and marketing materials- Enter data in a tracking system- Assist staff in preparing standard and ad-hoc webinar and briefing materials- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54233
Work Location US-MD-Columbia
 If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54232
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your Engineering expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.- Analyze system requirements and leads design and development activities.- Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.- Provide technical leadership for the integration of requirements, design, and technology. Incorporate new plans, designs, and systems into ongoing operations.- Develop technical documentation.- Develop system Architecture and system design documentation.- Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.- Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.- Hold ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.- Communicate with other program personnel, government overseers, and senior executives.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54231
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will have:- Primary Engineer experience- Experience with Spectrum scale, GFPs storage – configuration, tuning, monitoring, troubleshooting- Experience with InfiniBand Networking – network topology, design, tuning, monitoring and troubleshooting- Additional experience and skills with:- HPC System Administration – automation, monitoring, configuration management.- Software experience areas of interest (customer we support): slurm; Jupyter; arkouda; Kubernetes; Docker; NiFi; Accumulo; Salt, Puppet or ansible; Active Directory/Centrify/NIS; Nagious; Bash scripting/Python/Java; Airflow; Storm; Kafka; Node; Openmpi; Spark; Zookeeper; Cuda/Nvidia; Casport; httpd/nginx; gcc; Chapel
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54230
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Collect and input burn rate data using corporate template.- Review invoices in accordance with the most recent BM&A Invoice Review Desk Guide and contract clauses; report any discrepancies to Government Contract Manager (GCM).- Assist the GCM with gathering and organizing data needed to develop/modify Technical Task Orders (TTOs)/Delivery Orders/Requisitions/Spend Plans/Contract Performance Input. - Assist with the validation of ULO and TAR lines for contracts.- Utilize NSA-specific systems to perform basic functions.- Assist the Government with Contract Closeout activities.- Draft modifications to existing TTOs.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53820
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position
ID 53816
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 54264
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Training Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of TMC Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first-hand knowledge of TMC operations best practices throughout the duration of the project to ensure success. As a Training Manager, you can expect to:- Be responsible for development, implementation and maintenance of the approved training program.- Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.- Be responsible for the maintenance of project standard operations procedures.- Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.- Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.- Assist Project Manager in oversight of TMC Operator activities.- Travel, as required.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54263
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this opportunity to become a Safety Service Patrol (SSP) Training Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first-hand knowledge of SSP operations best practices throughout the duration of the project to ensure success. As a Training Manager, you can expect to:- Be responsible for development, implementation and maintenance of the approved training program.- Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.- Be responsible for the maintenance of project standard operations procedures.- Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.- Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.- Assist Project Manager in oversight of SSP Operator activities.- Travel, as required.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54262
Work Location US-VA-N/A
Join Serco as a Traffic Management Center (TMC) Operations Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of TMC Operations to manage day to day operations in a traffic management center. You will manage a team that works closely with state employees, local law enforcement and other first responders daily. As the Operations Manager you will provide firsthand knowledge of TMC operations best practices throughout the duration of the future project. As a TMC Operations Manager, you can expect to:- Be responsible for the day-to-day operation and management of a traffic management center and staff.- Be responsible for all hiring and training activities to ensure required staffing levels and performance metrics are met.- Conduct staff evaluations, audits and implement subsequent corrective action plans.- Develop training materials including curriculum, certification benchmarks, assessment and retraining plans.- Manage performance against key indicators and service level agreements.- Develop and maintain project standard operating procedures and relevant operations manuals to ensure quality service.- Provide expertise to customer to ensure resolution of issues.- Manage a team of 15 or more employees.- Develop and foster long-term relationships with partner agencies.- Travel, as required.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54261
Work Location US-VA-N/A
Join Serco as a Traffic Management Center (TMC) Project Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of TMC Operations to lead a future project team. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Project Manager you will provide firsthand knowledge of project management and TMC operations best practices throughout the duration of the project to ensure success. As a TMC Project Manager, you can expect to:- Be responsible for managing a project and related task orders for customer with annual revenue ranging from $3 - $10M.- Be responsible for the overall operation of the service in accordance with the contract requirements.- Have budgetary responsibilities.- Conduct cost management through continual cost control and review.- Provide expertise to customer to ensure resolution of issues.- Manage a team of 15 or more employees.- Audit and evaluate training and performance.- Be responsible for developing and reporting on Standard Operating Procedures, SLAs, and contract deliverables.- Develop and foster long-term relationships with TIM partner agencies.- Recommend upgrades and enhancements to ITS hardware and software to further TMC goals.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54260
Work Location US-VA-N/A
Join Serco as a Safety Service Patrol (SSP) Project Manager!Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations to lead a future project team. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Project Manager you will provide first-hand knowledge of project management and SSP operations best practices throughout the duration of the project to ensure success. As a SSP Project Manager, you can expect to:- Be responsible for managing a project and related task orders for customer with annual revenue ranging from $3 - $10M.- Be responsible for the overall operation of the service in accordance with the contract requirements.- Have budgetary responsibilities.- Conduct cost management through continual cost control and review.- Provide expertise to customer to ensure resolution of issues.- Manage a team of 15 or more employees. - Audit and evaluate training and performance.- Be responsible for all aspects of the project including personnel, vehicles, equipment, planning, safety policies, and logistics.- Be responsible for developing and reporting on Standard Operating Procedures, SLAs, and contract deliverables.- Develop and foster long-term relationships with TIM partner agencies.- Provide operational enhancement recommendations for equipment/technology modifications/upgrades.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54192
Work Location US-VA-Herndon
Strategic Communications and Events Manager2022-54192If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provide management, direction, and administration for all strategic communication, marketing and event pursuits. - Prepare communications, marketing and event performance measures for inclusion in program reporting. - Outline and update the program communication approach in the project management plan. - Perform Quality Control (QC) Inspector tasks as assigned and performs QC activities on strategic communications, marketing and events in accordance with the quality management plan. - Support Strategic Initiatives as needed with strategic planning, communications and marketing.- Oversee promotional materials development, updates, printing, shipping, storage, and fulfillment in addition to providing recommendations to improve program information on web portals.- Assist in the design and collection of satisfaction surveys, evaluation surveys, and social media polls. - Plan, coordinate, and implement annual meetings, events and ceremonies, virtual symposiums and SI activities in coordination and with approval from government customer. - Fulfill marketing materials or other print needs.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54184
Work Location US-VA-Herndon
Quality Control Specialist, Career Center2022-54184If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for real time supporting the monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.   In this role, you will be responsible for:- Perform quality control (QC) inspections, audits and checks.- Reviews results against established minimum acceptable quality levels (AQL), reports findings and takes appropriate action. - Assist in development of quality policies, processes and standards. - Provide training, oversight, and day-to-day task direction to designed team QC Inspectors. - Review QC Inspector reports and provides feedback and guidance. - Conduct root cause analyses of quality discrepancies or adverse satisfaction survey responses and implements corrective actions to prevent reoccurrence.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54181
Work Location US-VA-Herndon
Quality Manager2022-54181If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for real time monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will act as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provide management, direction, and administration of quality management and continuous process improvement programs. - Lead responsibility for preparing, submitting, updating and implementing quality management plan. - Establish quality management processes, checklists, audits and satisfaction surveys. - Responsible for satisfaction survey process.- Develop satisfaction surveys, ensures proper distribution and reviews of survey responses. - Collaborate with designated program managers to provide training, task direction and oversight of designated collateral duty quality inspectors. - Schedule and conduct quality inspections and audits and reviews results. - Investigate and conduct root cause analyses of quality discrepancies, reported quality incidents and adverse satisfaction survey responses and implements corrective actions to prevent recurrences.- Apply root cause findings and lessons learned from quality incidents and findings from holistic performance analyses to develop formal continuous process improvement recommendations to change and improve established program processes and tools. - Coordinate with corporate quality and Yellow Belt process improvement managers for additional training, guidance and assistance. - Prepare quality program results for program reporting requirement. - Cultivate productive working relationships and open communications with designated Government quality representatives.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54179
Work Location US-VA-Herndon
Data Analyst, MSEP2022-54179If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for assisting in the real time monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provides management, direction, and administration for the collection, validation, holistic analysis and reporting of program data. - Provides oversight, guidance and training to data analysts to ensure accurate program analysis and reporting. - Establishes processes to measure formal Key Performance Indicators (KPI) and other program performance metrics. - Collects, validates and stores all program KPIs, performance metrics and associated data in designated warehouse.- Leads the analysis of results by PWS task area and holistically across PWS task areas using business intelligence tools. - Responsible for timely posting of actual KPI and performance metrics on performance dashboard. - Ensures the timely distribution of program data for analysis and inclusion in formal and informal contract deliverables and reporting. - Performs Quality Control (QC) Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan. - Responsible for preparing contract reporting - Responsible for coordinating with corporate technical services for support, update and security of tool suite.- Other duties may be assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54199
Work Location US-VA-Herndon
Special Projects Communications Specialist2022-54199If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Ensure communication promotional materials are at events; coordinate logistics including calendar invitations for quarterly webinars, pulls various ad hoc reports in the tracking system as provided by government and creates and send talking points.- Conduct other webinars on an ad hoc basis.- Prepare required communications/marketing package for designated program areas and special events communications strategy.- Prepare communications monthly report, creates and assists with the development of promotional materials.- Support military spouse symposium planning, preparation and execution activities.- Create marketing collateral for staff, and military spouse communications.- Collaborate with workforce training team to provide staff training and training materials.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54182
Work Location US-VA-Herndon
Quality Control Specialist, MSEP2022-54182 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for real time supporting the monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Perform quality control (QC) inspections, audits and checks.- Reviews results against established minimum acceptable quality levels (AQL), reports findings and takes appropriate action. - Assist in development of quality policies, processes and standards. - Provide training, oversight, and day-to-day task direction to designed team QC Inspectors. - Review QC Inspector reports and provides feedback and guidance. - Conduct root cause analyses of quality discrepancies or adverse satisfaction survey responses and implements corrective actions to prevent occurrences.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54180
Work Location US-VA-Herndon
Senior Data Analyst, Career Center2022-54180If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for assisting in the real time monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provides management, direction, and administration for the collection, validation, holistic analysis and reporting of program data. - Provides oversight, guidance and training to data analysts to ensure accurate program analysis and reporting. - Establishes processes to measure formal Key Performance Indicators (KPI) and other program performance metrics. - Collects, validates and stores all program KPIs, performance metrics and associated data in designated warehouse.- Leads the analysis of results by PWS task area and holistically across PWS task areas using business intelligence tools. - Responsible for timely posting of actual KPI and performance metrics on performance dashboard. - Ensures the timely distribution of program data for analysis and inclusion in formal and informal contract deliverables and reporting. - Performs Quality Control (QC) Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan. - Responsible for preparing contract reporting - Responsible for coordinating with corporate technical services for support, update and security of tool suite.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54148
Work Location US-VA-Herndon
Career Center Operations Supervisor2022-54148 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections. The Career Center Operations Supervisor position will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, appointment setting, dispatching and email volume. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced contact-center environment and provide daily recommendations on staffing optimizations that drive positive service level performance. You will function as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Responsible for providing front-line, first level supervision and leadership to advisors and coaches with the goal of meeting program objectives. - Actively and consistently support all efforts to simplify and enhance the military spouse and employee experience. Monitor individual, team, and program intra-day performance to ensure service levels and quality standards are met or exceeded. - Assist team with best practice questions and difficult contacts. - Ensure program standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching. - Performs QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan. - Establish and maintain relationships throughout organization to ensure alignment on all business initiatives. - Develop staff to be more effective in their roles by providing regular on-going coaching and on-the-job training. - Assist in hiring, training, and onboarding of new employees. - Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed. - Partner with Career Center Operations Manager to develop work schedules and assign duties to direct report personnel to ensure efficiency. - Ensure payroll system is updated for the team in a timely and accurately manner. - Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. - Performs other duties as requested by management.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54147
Work Location US-VA-Herndon
Career Center Operations Assistant Manager 2022-54147 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections. The Workforce Management and Optimization position will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, appointment setting, dispatching and email volume. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced contact-center environment and provide daily recommendations on staffing optimizations that drive positive service level performance. You will function as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Assists the Career Center Operations Manager in providing direction, and administration for the operation, technical support and continual improvement of the career center staff, processes and system while acting as proxy in their absence. - Actively and consistently support all efforts to simplify and enhance the military spouse and employee experience.- Works as a technical expert of contact center tools focused on delivering intra-day staffing and service, including analysis of real-time workload and call routing to manage performance to service level requirements. - Responsible for development, implementation, and recurring review/update of the communication and execution strategies to utilize when staffing issues are identified and adjustments are required. - Analyzes and addresses escalated service delivery issues. - Delivers all workload forecasting and necessary staffing planning to meet service level goals across multiple channels and ensures productivity goals are met. Configures, tests, deploys, operates, and provides training on all functional capabilities of Amazon Web Connect. - Partners with Supervisors to prepare employee schedules, execute shift bids, schedule swaps, time off requests, and scheduling of activities such as training or 1-on-1 feedback sessions. - Coordinates with Serco’s Enterprise Technical Support Services (ETSS) for technical support for the maintenance, update, and security of this system. - Collaborates with Data Analytics and Reporting Manager as well as the Workforce and Training Manager to ensure all Career Center related performance metrics and status reports are dependable, accurate and timely. - Participates in strategic planning and goal development and oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.- Responsible for tactical planning and historical trend analysis to ensure the call center achieves key performance indicators on a daily and interval basis. - Key responsibilities will include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver exceptional customer experience. - Accountable for monitoring, adjusting, and optimizing human resource utilization real-time to meet operational and business objectives.- Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly, and confidently- Advanced skills using Microsoft Excel as well as workforce management software, such as Amazon Web Connect or Calabrio in a business environment- Ability to prioritize and meet tight deadlines- Analytical with attention to detail- Proactively identify risks, and opportunities around business performance- Realign resources to optimize coverage and service based on skill set and priority- Communicate with front-line leaders to ensure they have the data needed to address staffing needs- Monitor real-time service levels, average speed of answer using WFM and Real-Time Adherence software and telephony/routing reporting, to ensure all call center agents comply and service levels are met- Responsible for assisting in the daily efforts to provide an outstanding customer experience by performing real-time management to service level and agent performance in an omni-channel contact center environment.- Improve schedules for efficient use of resources to achieve service level goals.- Initiate schedule adjustments based on real-time monitoring of inbound and Outbound queues for variances to forecasts.- Process real-time schedule requests.- Review and approve agent time off and schedule change requests.- Provide support for ad-hoc requests and projects.- Provide daily/intraday performance reports to Leadership.- Monitor contact center systems performance and communicate with vendors as necessary- Collaborate multiple teams identifying opportunities to further optimize performance.- Performs any other related duties as required or assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54146
Work Location US-VA-Herndon
Career Center Operations Manager 2022-54146 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections.  The Workforce Management and Optimization position will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, appointment setting, dispatching and email volume. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced contact-center environment and provide daily recommendations on staffing optimizations that drive positive service level performance. You will function as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provides management, direction, and administration for the operation, technical support and continual improvement of the career center staff processes and system. - Actively and consistently support all efforts to simplify and enhance the military spouse and employee experience.- Provides all workload forecasting and necessary staffing planning to meet service level goals across multiple channels and ensures productivity goals are met. - Partners with Supervisors to prepare employee schedules, execute shift bids, schedule swaps, time off requests, and scheduling of activities such as training or 1-on-1 feedback sessions. - Performs real time monitoring of service levels, site, and individual shift performance to ensure effective management of the incoming and outbound phone, chat, appointment setting, and email volume. - Lead technical expert for configuring, testing, deploying, operating, and providing training on all functional capabilities of Amazon Web Connect. - Coordinates with Serco’s Enterprise Technical Support Services (ETSS) for technical support for the maintenance, update, and security of this system. - Collaborates with Data Analytics and Reporting Manager as well as the Workforce and Training Manager to ensure all Career Center related performance metrics and status reports are reliable, accurate and timely. - Participates in strategic planning and goal development and oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.- Responsible for tactical planning and historical trend analysis to ensure the call center achieves key performance indicators on a daily and interval basis. - Key responsibilities will include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver exceptional customer experience. - Accountable for monitoring, adjusting, and optimizing human resource utilization real-time to meet operational and business objectives.- Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly, and confidently- Advanced skills using Microsoft Excel as well as workforce management software, such as Amazon Web Connect or Calabrio in a business environment- Ability to prioritize and meet tight deadlines- Analytical with attention to detail- Proactively identify risks, and opportunities around business performance- Realign resources to optimize coverage and service based on skill set and priority- Communicate with front-line leaders to ensure they have the data needed to address staffing needs- Monitor real-time service levels, average speed of answer using WFM and Real-Time Adherence software and telephony/routing reporting, to ensure all call center agents comply and service levels are met- Responsible for assisting in the daily efforts to provide an outstanding customer experience by performing real-time management to service level and agent performance in an omni-channel contact center environment.- Improve schedules for efficient use of resources to achieve service level goals.- Initiate schedule adjustments based on real-time monitoring of inbound and Outbound queues for variances to forecasts.- Process real-time schedule requests.- Review and approve agent time off and schedule change requests.- Provide support for ad-hoc requests and projects.- Provide daily/intraday performance reports to Leadership.- Monitor contact center systems performance and communicate with vendors as necessary- Collaborate multiple teams identifying opportunities to further optimize performance.- Performs any other related duties as required or assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 50755
Work Location US-CA-Oxnard
Are you an Air Traffic Controller seeking a management position? Serco has a great opportunity for you located in Oxnard, CA! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! What we offer:- The rate of pay for this position is $41.07 per hour.- A $5,000.00 SIGN ON BONUS. Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. As an Air Traffic Manager, you can expect to:- Report to the Area Manager- Supervise air traffic control tower personnel- Manage training requirements- Manage quality and safety programs- Complete and submit recurring reports - Complete/support compliance verification audits- Review facility directives and procedures for compliance and adherence- Collaborate with the public, airport personnel and FAA managementAir Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace.  As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-CA-Oxnard
Telework
No - Teleworking not available for this position

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