Serco Inc.

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Search Results Page 13 of 20

ID 40679
Work Location US-DC-Washington
Serco is hiring a Project Manager to support the Navy Inactive Ships Office is located at the Naval Sea Systems Command at the Washington Navy Yard in the heart of the Nation’s Capital, Washington, DC. This Program provides oversight of several field offices for the long-term storage, dismantlement, museum donations, and foreign military sales transfer. The Project Manager will be supporting the fleet by assisting with the transitioning of ships that have reached the end of their service life. If you like the challenges and elements associated with the active U.S. Navy fleet but from an inactive fleet prospective, then this is the program that will maintain your desire to be actively engaged and provide unparalleled challenges not faced by the active ships community. If you are ready to take a step into the rarely seen “ACTIVE” side of the “INACTIVE” U.S. Navy Fleet then this is the job for you. In this position you will:- Manage technical and administrative staff, and report directly to Inactive Ships Program Director.- Coordinate internal execution of projects and ensure all projects are delivered on-time, within scope and within budget.- Assist in the definition of project scope, objectives, involving all relevant stakeholders and ensuring technical feasibility.- Develop detailed project plans to monitor and track progress.- Manage changes to project scope, schedule and costs.- Perform Project Risk Management.- Create and maintain comprehensive project documentation.- Coordinate with stakeholders to discuss project requirements and clarification of specific action items.- Track project performance, specifically to analyze successful completion of short and long-term goals.- Meet budgetary objectives and make adjustments to project constraints based on financial analysis.- Attend meetings and training as required to maintain Project Management proficiency.- Establish and maintain effective relationships with customer and related agencies.- Comply with quality assurance and security procedures in the performance of duties.- Perform additional duties and responsibilities as needed.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40671
Work Location US-UT-Ogden
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Ogden, UT! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $31.81 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-UT-Ogden
Telework
No - Teleworking not available for this position
ID 40226
Work Location US-CO-Peterson AFB
This position is contingent upon contract award. Provide support to U. S. Army Space and Missile Defense Command (SMDC) Signals Intelligence (SIGINT) Branch to include production support and data analysis. The qualified data scientist task will consist of: - Research various data sources, including structured and unstructured data using quantitative and qualitative content analytics- Construct and perform complex database search queries in multiple SIGINT databases and Application Programming Interface (API) interfaces utilizing Python and other applicable computer languages - Contribute to building new analytical tools and packages across the enterprise and will be expected to collaborate with team members and subject-matter experts in a highly technical environment and possess the ability to communicate technical findings to non-technical audiences
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-CO-Peterson AFB
Telework
No - Teleworking not available for this position
ID 40608
Work Location CA-ON-Chatham
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Chatham
Telework
No - Teleworking not available for this position
ID 40532
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 40414
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 40413
Work Location CA-ON-Ottawa
 If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 40411
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 40407
Work Location CA-ON-Oshawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oshawa
Telework
No - Teleworking not available for this position
ID 40402
Work Location CA-ON-Newmarket
 If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations. 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Newmarket
Telework
No - Teleworking not available for this position
ID 40401
Work Location CA-ON-Scarborough
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
Telework
No - Teleworking not available for this position
ID 40400
Work Location CA-ON-Scarborough
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
Telework
No - Teleworking not available for this position
ID 40396
Work Location CA-ON-Scarborough
 If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
Telework
No - Teleworking not available for this position
ID 40609
Work Location CA-ON-Brantford
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brantford
Telework
No - Teleworking not available for this position
ID 40658
Work Location US-OH-Beavercreek
If you love high profile and challenging projects supporting the Air Force Life Cycle Management Center - Serco has a great opportunity for you! As a Business Systems Analyst / Stock Control System SME, you will be supporting the process of migrating several mainframe-based systems to the Cloud. This will involve extensive communication with interfacing systems/organizations i.e., FMS, SMAS, SAMIS, DFAS, and Defense Logistics Agency (DLA) in the Beavercreek, OH area. Bring your expertise and collaborative skills to make an impact for the Air Force Life Cycle Management Center and its clients. Serco supports the AFLCMC/HIS which is looking for a Business Systems Analyst / Stock Control System SME to interact with the Stock Control System (SCS) Subject Matter Experts (SME’s) and the support contractor to assist them with the migration of the SCS from the current mainframe environment to the Cloud. This includes the testing of the migrated software to verify that the conversion from mainframe code to JAVA has been successful. You will be part of a multi-functional team together with engineers, testers, cybersecurity personnel, program managers, and others. Our team has been recognized by the Air Force Life Cycle Management Center Program as providing top quality services in support of the customers.  In this Business Systems Analyst / Stock Control System SME role, you will:- Interact with SCS SME’s and the support contractor to assist them with keeping the Stock Control System in compliance with the current and proposed changes to implement DLMS. Additional information about DLMS can be viewed at http://www.fms.treas.gov/ussgl/index.html  - Perform as the central point of contact for audits conducted by the Air Force Audit Agency (AFAA) and the Independent Public Auditor (IPA) for Defense Information System Agency (DISA) billing review and verification. This requires knowledge of the technical operations and structure of SCS.- Assist in the development of training materials to be used for training the multitude of users of the SCS modules once the newly developed software has been totally delivered to the SCS program office.- Create Government Cost Estimates (GCEs) for Computer Requirements (CRs) submitted by various parties that require modifications to the SCS processes.- Perform Technical Evaluations of Engineering Cost Proposals from the support contractor.- Establish and maintain key points of contact with the various interfacing system representatives.- Attending various meetings and conferences as required to accomplish the above tasks and as directed by the Program Managers.- Additional duties include responding to Program Manager requests for analysis of system transactions and processing rejects. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-OH-Beavercreek
Telework
Yes - May Consider Full Time Teleworking for this position
ID 40653
Work Location US-DC-N/A
 TRIRIGA Consultant IV  We're looking for a highly motivated individuals to learn and become a qualified IBM TRIRIGA expert after joining our Workplace and Facilities Management (WFM) Solutions Practice.  Our WFM Team is a global leader providing FM application selection, implementation, and training to support a host of global clients.  We are growing and need bright, energetic, and engaged members for this exciting Team. The successful applicants must be flexible, self-motivated, well-organized, detail oriented, and have experience in a fast-paced environment. You must have the ability to build relationships and work effectively across multiple levels of the organization. Excellent customer service, communication and analysis skills are required. You must possess a strong desire to learn and grow.And, in this role, you will:- Provide customer support and assist with troubleshooting of deployed functionality - Assist with project related documentation including, design documents and training guides - Assist in identifying integration approaches and methodologies to keep data sources and deployed application current - Test and maintain migration and integration scripts between legacy system(s) and deployed functionality. - Assist with the configuration and customization of TRIRIGA- Understand and perform system migration and data movement using data extraction, transformation, and loading (ETL) concepts - Develop scripts in SQL (primarily Oracle, MS SQL, and Sybase dialects) - Problem solver – be skilled in analysis and issue resolution
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40617
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract which supports the customer’s contract, financial and program management business efforts in support of national defense.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!In this role, you will have experience supporting Strategic System Engineering Initiatives to include:- HPC Architecture: Requirements work, system design, and architecture; Architecture documentation, to-be plan planning, transition planning- Technical Configuration Mgmt: Technology Roadmap planning- Overarching H/W Requirements: Technical CONOPS, use cases, and pilot plan development- Familiarity with IC Cloud Computing to include:- Familiarity with the mission platform, the broad range of Capabilities products and services, and the functionality of the IC Cloud.- Experience with researching, developing and documenting best practices related to migration and transformation of existing products to new IT hosting technologies.- Experience with guiding and managing the risks associated with these migrations.- Experience with researching and provide guidance related to the NSA IT security requirements.- Experience developing briefings on technical topics relating to the migration process.- Experience with DoD 500 Phase A activities (requirements gathering, analysis of alternatives, DoDAF, cost estimation, scheduling, etc).
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 40584
Work Location CA-ON-Ottawa
If you love working on cutting edge technology this is a great opportunity for you to join the Serco team!We are growing and have an immediate need for a Mid-Level Systems Administrator to support our Serco Canada Marine Business Unit.   As a Mid-Level Systems Administrator with Serco, you will use your expertise to help Serco North America and our public sector customers solve challenging problems through innovative technology solutions. You will work on exciting projects, future-proof your skills, and grow into your dream job alongside some of the most talented, knowledgeable, and dedicated technologists in the industry.In this role, you will: - Represent the technical requirements of the Serco Canada Marine Business Unit - Work effectively on several phases of systems to include all flavors of Linux, Windows and VMWare operating systems.- Interface with the IT Service Delivery manager and business unit representatives to address the business unit IT priorities and needs- Assist with solution design of new or existing server environment including hardware, peripherals, settings, services, storage, directories- Provide technical input and support of systems to support the deployment and O&M of business unit specific applications- Provide subject matter expertise with technologies inclusive of storage infrastructure (EMC), compute platforms consisting of RedHat, Windows Server, ESXI, and Microsoft Active Directory- In addition to providing run and maintain activities, be an active participant in project related activities for material changes or new corporate-wide and business unit specific technology enhancements- Implement defined security measures to protect data, software, and hardware. Evaluate, plan for, and implement DoD/DISA STIGs to the technology infrastructure.- Automate repetitive systems administration tasks to provide economies of scale.- Create from scratch or update existing documentation- Address, support and coordinate with peer’s incident troubleshooting- Provide technical advice and recommendations to IT and business unit leadership for technical problems or improving the technology infrastructure.- Stay current with developments in the systems engineering discipline. Stay current with relevant technological advancements.- Maintain a highly diverse and fast-paced workload that may include a variety of tasks, efforts, or projects.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 40646
Work Location US-MD-Adelphi
This position will supports a Division Director, his Deputies and staff in performance of office or non-manual work directly related to the management or general business operations of the Division. This position requires an individual who can adapt to a fast-paced, team-oriented environment, and organization, accountability, flexibility, and ability to work independently are essential qualities for success.  Job Description & Responsibilities:  - Responsible for business operations, including front office administration, greeting visitors, online calendar management and organizational hierarchy; meeting logistics and invitations; work orders; records management; among other duties - Receive, review, and forward security clearance requests for frequently visited locations for the Division Office and for the branch offices- Properly handle Personal Identity Information (PII) - Manage the Form-1 process (preparation of Public Affairs approval for publications) for the Division - Complete expense and travel orders online for senior personnel using government systems - Support the fiscal accountability of resources through expert use of the Army Time and Attendance Business systems - Assist division leadership in planning, tracking, and reporting budget activities and status of funds- Support the development and preparation of reports, funding documents and inputting information into the General Fund Enterprise Business System (GFEBS)
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-MD-Adelphi
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40615
Work Location US-MD-N/A
If you love high profile and challenging projects supporting the United States Air Force - Serco has a great opportunity for you! As a Business Systems Analyst / Scrum Master, you will be performing requirements analysis, develop user stories and provide Agile Scrum leadership to support the agile team. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our soldiers. Serco supports the US Air Force as a sub for their DMAPS TAA - Powerbuilder Migration contract which is looking for a Business Systems Analyst / Scrum Master to collaborate with other business analysts, developers and government experts on migrating a legacy system into a Cloud ready, Micro-Service based system. You will be part of a team comprised of government and contractors that work closely with other Serco team members to deliver quality support. Our team has been recognized by the US Air Force Program as providing top quality services in support of the customers.  In this Business Systems Analyst / Scrum Master role, you will:- Perform requirements analysis and develops user stories to support the Agile team.- Create Jira tickets and manages development and sustainment tasks in Jira.- Provide customer support and end-user support as required.- Apply business process review to support the coordination of activities between and amongst functional units supporting one to more functional lines of business.- Contribute to an atmosphere of cross-functional teamwork within the organization; contribute to acceptance/functional testing duties.- Participate in agile incremental delivery approach which supports incremental development and releases every 2 weeks.- Assist development/test teams in activities with test script development and acceptance testing.- Communicate with the development team and stakeholders to successfully address requirements.- Refine requirements with business process owners and documents requirements into actionable tasks and stories by developers in Jira.- Interfaces with the program’s help desk – analyzes help desk tickets to determine if errors or issues match requirements and document and prioritize fixes for insertion into future sprints. ** Position is contingent on Prime Contractor approval **
Category
Information Technology
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-AL-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 40616
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval.In this role, you will:- Support IC Cloud activities to include external engagements, working groups, periodic technical reviews, and actions; and internal Govt system engineering actions, working groups, and activities- Coordinate with Capabilities and Architecture team and technical leaders across the organization initiatives to include architecture modernization, security enhancements, and incorporation of new requirements.- Facilitate engineering efforts to add system instrumentation across IC GovCloud to support enhanced metrics, mission impact insight, and Fee-for Service initiatives.- Coordinate with IC Gov Cloud Program Managers, Outreach teams, and other stakeholders, internal and external, to support programmatic activities and reviews, strategic planning activities, customer engagement, and related activities  
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 40573
Work Location US-VA-Chesapeake
Serco is looking for a Marine Tradesmen-Entry Level team member to join a high-profile and challenging project supporting the US Navy.  The Marine Tradesmen-Entry Level will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will: - Perform general manual labor including loading, unloading, lifting, and moving supplies and materials including standing fire watch and install electric cable when needed.- Responsible for fabrication and assembly of various electromechanical and electronic assemblies. - May perform duties as a fire watch and pull cables.    - Work under immediate supervision while relying on experience and judgment to plan and accomplish goals in a safe work environment.- Uses basic power tools to include grinders and drills and paint small areas as needed- Moves and arranges heavy pieces of office and shipboard furniture, electric equipment, and other types of machinery and equipment.- Sweeps and cleans up behind technicians.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment where carelessness would probably result in minor cuts, bruises, muscle strains, serious injury, or death.
Category
Navy
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Chesapeake
Telework
No - Teleworking not available for this position
ID 40582
Work Location US-DC-Washington Navy Yard
Senior Systems Engineer - Naval Nuclear Propulsion If you are interested in supporting the Navy's #1 acquisition program and enjoy a challenging job which requires technical rigor and will build on your current level of expertise, Serco has a great opportunity for you!   SEA 05Z5 supports the design, development, testing, oversight, and procurement of the COLUMBIA Class submarine's Integrated Power System (electrical distribution system and electric drive) and provides engineering oversight of VA and CVN ships service turbine generator (SSTG) control systems. You will be on a dynamic team working for Serco’s customer in Team Submarine, onsite at the Washington Navy Yard.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. In this role, you will work closely with: - Naval Reactors,- PMS 397, - The shipbuilder, and - Component vendors to ensure the highest standards are maintained.   John Cottingham ( linkedin.com/in/johnmcottingham) leads this team as a Navy veteran.   The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program.  
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
No - Teleworking not available for this position
ID 40600
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated UUV Test Engineer to support the Naval information Warfare Center (NIWC), you will work on a broad portfolio of Autonomous Maritime Systems (AMS) programs in San Diego, CA geographic region.  This position is contingent upon your ability to maintain an active clearance. This position is also contingent upon award of contract.  The UUV Test Engineer provides support in testing unmanned air, surface, and undersea vehicles (UxV) and systems within project/program, conducting developmental/operational testing, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with some remote support. In this role, you will: Be familiar with a variety of the field testing concepts, practices, and procedures. Develop, maintain, and upgrade automated test scripts and architectures for UxV products. Evaluate, recommend, and implement automated test tools and general test strategies. Develop, publish, and implement test plans, analyze test results, and generate test reports for systems under test. Rely on extensive experience and judgment to plan and accomplish goals.- Provide autonomous systems and maritime subject matter expertise in testing of unmanned vehicle (UxV) systems- Analyze UxV system designs, specifications, and technical data to determine whether various systems are ready for developmental/operational testing- Analyze results from UxV systems and capabilities under test/evaluation to ensure performance successfully meets engineering specifications and operational requirements- Investigate system failures, evaluate corrective alternatives, and implement actions to ensure UxV systems maintain safe, effective operations and minimize/eliminate potential future system deficiencies- Formulate methods and processes which will increase safety, efficiency, and readiness
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40596
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated Field Service Engineer to support the Naval information Warfare Center (NIWC), you will work on a broad portfolio of Autonomous Maritime Systems (AMS) programs in San Diego, CA geographic region.   This position is contingent upon your ability to maintain an active clearance. This position is also contingent upon award of contract.   The Autonomous Systems Engineer will support various unmanned technology developments for underwater mine countermeasures requiring research, analysis, engineering development, and test and evaluation support and subject matter expertise to construct an approach to readily assimilate existing and emerging technology that will interface with or become part of a common operator interface. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with remote support.  In this role, you will: Be familiar with a variety of systems engineering concepts, practices, and procedures. Develop, maintain, and upgrade architectures for UxV products. Evaluate, recommend, and implement automated test tools and general test strategies. Develop, publish, and implement test plans, analyze test results, and generate test reports for systems under test. Rely on extensive experience and judgment to plan and accomplish goals.  - Provide autonomous systems and maritime subject matter expertise in the systems engineering of unmanned vehicle (UxV) platforms- Analyze UxV system designs, specifications, and technical data to determine the developmental/operational readiness of UxV systems  - Analyze results from UxV systems and capabilities under test/evaluation to ensure performance successfully meets engineering specifications and operational requirements - Investigate systems failures, evaluate/recommend corrective alternatives, and implement actions to ensure UxV systems maintain safe, effective operations and minimize/eliminate potential future system deficiencies - Formulate methods and processes which will increase safety, efficiency, and readiness
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40591
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated Senior Test Engineer to support the Naval information Warfare Center (NIWC), you will work on a broad portfolio of Autonomous Maritime Systems (AMS) programs in San Diego, CA geographic region.   This position is contingent upon your ability to maintain an active clearance. This position is also contingent upon award of contract.   The Senior Test Engineer provides support in testing unmanned air, surface, and undersea vehicles (UxV) and systems within project/program, conducting developmental/operational testing, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with remote support.  In this role, you will: Be familiar with a variety of the field testing concepts, practices, and procedures. Develop, maintain, and upgrade automated test scripts and architectures for UxV products. Evaluate, recommend, and implement automated test tools and general test strategies. Develop, publish, and implement test plans, analyze test results, and generate test reports for systems under test. Rely on extensive experience and judgment to plan and accomplish goals.  - Provide autonomous systems and maritime subject matter expertise in testing of unmanned vehicle (UxV) systems- Analyze UxV system designs, specifications, and technical data to determine whether various systems are ready for developmental/operational testing  - Analyze results from UxV systems and capabilities under test/evaluation to ensure performance successfully meets engineering specifications and operational requirements - Investigate system failures, evaluate corrective alternatives, and implement actions to ensure UxV systems maintain safe, effective operations and minimize/eliminate potential future system deficiencies - Formulate methods and processes which will increase safety, efficiency, and readiness
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40588
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated Senior Test Engineer to support the Naval information Warfare Center (NIWC), you will work on a broad portfolio of Autonomous Maritime Systems (AMS) programs in San Diego, CA geographic region.   This position is contingent upon your ability to maintain an active clearance. This position is also contingent upon award of contract.   The Senior Test Engineer provides support in testing unmanned air, surface, and undersea vehicles (UxV) and systems within project/program, conducting developmental/operational testing, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with remote support.  In this role, you will: Be familiar with a variety of the field testing concepts, practices, and procedures. Develop, maintain, and upgrade automated test scripts and architectures for UxV products. Evaluate, recommend, and implement automated test tools and general test strategies. Develop, publish, and implement test plans, analyze test results, and generate test reports for systems under test. Rely on extensive experience and judgment to plan and accomplish goals.  - Provide autonomous systems and maritime subject matter expertise in testing of unmanned vehicle (UxV) systems- Analyze UxV system designs, specifications, and technical data to determine whether various systems are ready for developmental/operational testing  - Analyze results from UxV systems and capabilities under test/evaluation to ensure performance successfully meets engineering specifications and operational requirements - Investigate system failures, evaluate corrective alternatives, and implement actions to ensure UxV systems maintain safe, effective operations and minimize/eliminate potential future system deficiencies - Formulate methods and processes which will increase safety, efficiency, and readiness
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40418
Work Location CA-ON-Pembroke
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Pembroke
Telework
No - Teleworking not available for this position
ID 40364
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 40586
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated Senior Test Engineer to support the Naval information Warfare Center (NIWC), you will work on a broad portfolio of Autonomous Maritime Systems (AMS) programs in San Diego, CA geographic region.   This position is contingent upon your ability to maintain an active clearance. This position is also contingent upon award of contract.   The Senior Test Engineer provides support in testing unmanned air, surface, and undersea vehicles (UxV) and systems within project/program, conducting developmental/operational testing, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with remote support.   In this role, you will: Be familiar with a variety of the field testing concepts, practices, and procedures. Develop, maintain, and upgrade automated test scripts and architectures for UxV products. Evaluate, recommend, and implement automated test tools and general test strategies. Develop, publish, and implement test plans, analyze test results, and generate test reports for systems under test. Rely on extensive experience and judgment to plan and accomplish goals.  - Provide autonomous systems and maritime subject matter expertise in testing of unmanned vehicle (UxV) systems- Analyze UxV system designs, specifications, and technical data to determine whether various systems are ready for developmental/operational testing  - Analyze results from UxV systems and capabilities under test/evaluation to ensure performance successfully meets engineering specifications and operational requirements - Investigate system failures, evaluate corrective alternatives, and implement actions to ensure UxV systems maintain safe, effective operations and minimize/eliminate potential future system deficiencies - Formulate methods and processes which will increase safety, efficiency, and readiness
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40417
Work Location CA-ON-Smiths Falls
 Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Smiths Falls
Telework
No - Teleworking not available for this position
ID 40406
Work Location CA-ON-Oshawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oshawa
Telework
No - Teleworking not available for this position
ID 40397
Work Location CA-ON-Scarborough
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
Telework
No - Teleworking not available for this position
ID 40365
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 40525
Work Location US-FL-Mayport
If you love high profile and challenging programing projects supporting the U.S. Navy - Serco has a great opportunity for you!  This Logistics Analyst II will be part of a dynamic team, which enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory in support of Navy Ashore/Afloat units as directed by a designated customer lead for Federal Services/HAZMAT Program operations in our Mayport, FL location. Bring your expertise and collaborative skills to make an impact towards our military defense. Serco supports the US Navy as a prime for their Federal Services/HAZMAT Program contract which supports their defense work in Mayport, Florida. Our team plays a key part of the US Navy Ashore/Afloat activities with HAZMAT and CHRIMP support. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a team that works closely with the customer and other Serco teams which have been recognized by the U.S. Navy and the industry for their outstanding contributions to the contract and program. In this role as a Logistics Analyst II you will:- Review and follow procedures for Ashore/Afloat support in partnership with US Navy civilian team members also providing support to activities.- Be familiar with a variety of US Navy Ashore/Afloat and HAZMAT management concepts, practices, and procedures.- Perform a variety of tasks under an assigned team lead.- Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize cost- Rely on experience and judgment to plan and accomplish goals with some initial training being provided- Provide Ashore and Afloat support for the US Navy CHRIMP Customers at NAS Mayport.- Report directly to a manager. Additional desired experience and skills:- A certain degree of creativity and latitude is expected.- Provide general sustainment support to field activities.- Support will include all aspects of material management/tracking support including the following: conducting physical inventories, conducting material research using US Navy/commercial systems and databases, and supporting container labeling initiatives.- Ability to obtain and maintain a favorable background investigation.- Ability to work with various personnel (military, civilian and contractor staff) to support of CHRIMP sustainment requirements.- Familiarity with various Navy Logistics and HAZMAT concepts, practices, and procedures including experience with utilizing the Navy’s Enterprise Resource Planning (ERP) software.- Ability to use MS Office Suite and possess intermediate-level experience with Word, Excel, and PowerPoint.- Provide support inventory, data collection, and processing of HAZMAT data for building into the Navy’s system of record.- Ability to quickly analyze customer problems, identify possible courses of action, provide recommendations for customer consideration, and follow up with guidance or training as needed. This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-FL-Mayport
Telework
No - Teleworking not available for this position
ID 40205
Work Location US-AL-Huntsville
The ideal candidate wants to join a risk assessment team working independently to verify and validate developed software. Software assurance (SwA) analysts ensure that secure software development lifecycles are being followed. This involves being integrated within DevSecOps environments, reviewing static and dynamic scans, software designs for cybersecurity requirements, reviewing threat and risk mitigation, completing supply chain reviews, and RMF controls compliance with Department of Defense polices, guides, and best practices. The Serco-WBB Senior Software Assurance Analyst works independently reviewing NIST SP 800-53 RMF controls in eMASS, along with software designs, build, user & installation manuals, and other supporting documentation. Source code scans are analyzed to check that developers are mitigating code vulnerabilities. Open Source and Commercial software are reviewed for supply chain risks. Additional responsibilities include actively participating in risk assessments, technical interchange meetings, and creation and briefing of software assessment reports to C-level executives.- Conduct Software Development Lifecycle (SDLC) reviews by verifying RMF controls and artifacts within eMASS- Evaluate static source code assessments, identify coding problems across the system, remove fault positives, and validate developer mitigation statements- Review dynamic application scans and assess risk levels based upon cybersecurity architecture and mitigations- Research Open Source and Commercial software looking for supply chain issues and known vulnerabilities- Communicate with software key stake holders on solutions to software and software development risks- Document and brief software assessment reports following standardized processes and templates- Collaborate with developers, engineers, Information System Security Managers and Program Managers on developing SwA mitigation solutions
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Redstone Arsenal
Telework
No - Teleworking not available for this position
ID 40548
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems.  Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop or modify software to optimally map algorithms to a particular hardware architecture. - Have experience with container technologies, such as Docker. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Demonstrate experience improving software performance through analysis and optimization of software algorithms or by devising a novel software approach to take advantage of new or unique hardware features. - Recommend new technologies, techniques, and processes for complex software projects. - Serve as the technical lead of multiple software development teams. - Ensure quality control of all developed and modified software.- Delegate programming and testing responsibilities to one or more teams and monitor their performance.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 40542
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems.  Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 40556
Work Location US-CO-Peterson AFB
Engineering Technician III - Audio Visual (AV) Systems, Equipment and Cabling - Colorado Springs. COThe Engineering Technician III position will be supporting the buildup and modernization of facilities across Colorado Springs, CO. You will be a part of a team that works closely with the customer and other Serco teams to deliver quality systems. The Engineering Technician III works on a team supporting structured cabling installations. Performs assignments that are not completely standardized or prescribed. Selects or adapts standard procedures or equipment, using fully applicable precedents. The Engineering Technician III receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with instructions. In this role, you will be working in clearance required facilities:•Contribute in all phases of the infrastructure installation or upgrade•Pulling and dressing of Category and Fiber Optic cabling•Installation of racks, cable conveyance, and all peripheral equipment•Rack and Stacking of equipment in racks•Termination of copper cable up to CAT6A and SM/MM Fiber single strand to MPO/MTP•Solving issues related to cables and networks•Testing and recording of all cables
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 40555
Work Location US-CO-Peterson AFB
Engineering Technician IV - Audio Visual (AV) Systems, Equipment and Cabling - Colorado Springs, COThis cleared Engineering Tech IV position will be supporting the buildup and modernization of facilities across Colorado Springs. You will be part of a team that works closely with the customer and other Serco teams to deliver quality systems. The Engineering Technician IV works on a team supporting structured cabling installations. Performs non-routine and complex assignments involving responsibility for planning and conducting a complete project of relatively limited scope or a portion of a larger and more diverse project. Selects and adapts plans, techniques, designs, or layouts. Contacts personnel in related activities to resolve problems and coordinate the work; reviews, analyzes, and integrates the technical work of others. Supervisor or professional engineer outlines objectives, requirements, and design approaches; completed work is reviewed for technical adequacy and satisfaction of requirements. May train and be assisted by lower level technicians. In this role you will be working in clearance required facilities:•Contribute in all phases of the infrastructure installation or upgrade•Pulling and dressing of Category and Fiber Optic cabling•Installation of racks, cable conveyance, and all peripheral equipment•Rack and Stacking of equipment in racks•Termination of copper cable up to CAT6A and SM/MM Fiber single strand to MPO/MTP•Solving issues related to cables and networks•Testing and recording of all cables• Installation of Audio Visual (AV) systems equipment and cabling
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CO-Peterson AFB
Telework
No - Teleworking not available for this position
ID 40458
Work Location US-FL-Panama City
Are you looking for a rewarding opportunity? Serco is seeking a full-time Supply Room Clerk in Panama City, FL to work on NSWC PCD in support of Navy programs with Supply Room inventory management, receiving and distribution of equipment/materials, and properly documenting incoming and outgoing materials/equipment. This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance. Serco’s Panama City office supports the Naval Surface Warfare Center Panama City Division (NSWC PCD) as a prime on their Rapid Innovation and Operational Testing (RIOT) contract, as a subcontractor on two Defense Systems Technical Area Tasks (DSTAT) contracts, and as a subcontractor on two SeaPort contracts which support research and development, prototype development and testing. Our team supports the full life cycle of Navy research and development projects, from design through Low-Rate Initial Production (LRIP) with planning, procurement, logistics, engineering, technician, and testing support. You will be part of a 35-40-member team that works closely with our customers to deliver unparalleled support. Matthew Hendrix (www.linkedin.com/in/hendrixmatthew) leads this team with over 20 years’ experience and is an Army veteran. The team has been recognized by multiple Navy customers for their outstanding support and contributions to the success of various projects. In this role, you will:- Follow Navy guidelines to populate request forms for required Unique Material Master (UMM) numbers for inbound materials utilizing manufacturer cage code and manufacturer part number. - Compile DD250 forms, contract documents, and warehouse movement forms to complete documentation requirements for material inventory management and delivery to final storage locations. - Collaborates with operational levels of specific customers and company management.- Analyzes basic to moderately complex contractual documents, technical specifications, and bill of materials (BOM) to identify products delivered and what customers and programs they support. - Must be able to lift up to 50 pounds to assist with project requirements.  - Must be able to pass required training and physical examination in order to operate pallet jacks, electronic walkie stackers, and forklifts to move materials. - Performs additional duties and responsibilities as assigned by management. Must be continuously flexible to changing requirements. - Must be flexible and able to adjust to shifting customer needs.- Performs additional duties and responsibilities as assigned by management. Must be continuously flexible to changing requirements.
Category
Logistics
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-FL-Panama City
Telework
No - Teleworking not available for this position
ID 40526
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems.  Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop or modify software to optimally map algorithms to a particular hardware architecture. - Have experience with container technologies, such as Docker. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 40520
Work Location US-CO-Watkins
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Watkins, CO! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! In compliance with Colorado's Equal Pay for Equal Work Act, the rate of pay for this position is $33.21 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Watkins
Telework
No - Teleworking not available for this position
ID 40145
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defence and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. Responsible to lead the Serco Real Property (RP) team of planners, power engineers, projects and trades and work with our Real Property partners, with the aim of providing a first-class service to our 5 Wing and Real Property Operations (North) customers, as well as the growth of our business with third-party clients. Purpose of the Job- Plan, organize, direct, and control the daily and project activities of the Serco Real Property team.- Be the primary Serco point of contact for RP sub-contractors in relation to daily and planned activities; and monitor sub-contractors in contractual performance.- Engage with managers, supervisors, and partners to achieve operational and company objectives, including maximizing the utilization of staff resources Primary Duties and Responsibilities- Responsible for line managing Serco RP teams: CHP, all trades, projects and planning.- Ensure adequate resources to complete daily planning, trades, and projects support tasks.- Plan, organize, direct, and control the day-to-day activities of the teams ensuring compliance with the SOW and in line with longer-term building plans.- Direct Serco RP supervisors and employees in performance of tasks.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.- Regularly engage with partners to discuss overall contractual performance and identify possible areas for improvement; work with all stakeholders to improve systems/processes.- Ensure all required internal and customer deliverables and other reports are completed accurately and on time.- Manage finances in line with Serco delegated authority framework, including budgeting.- Work with Serco teams to identify and win third-party business throughout the region.- Conduct regular reviews of staffing positions and assess suitability against work levels, including daily tasks, task authorizations, cost-reimbursable work, and third-party contracts; amend staffing levels as required.- Daily line management of Serco RP team members, including managing sickness absence, vacation and other types of leave, and training; ensuring daily and planned activities can continue at all required times.- Manage recruitment, including identification of requirements, development of required documents (job descriptions etc), and selection, interviews, and onboarding processes.- Performance manage Serco RP employees, including conducting regular performance reviews and initiating corrective action, where appropriate, in line with approved HR processes.- Work with other teams as required to ensure objectives are met, for example:- Supply team, to ensure appropriate tools and materials are available for tasks to be completed.- Transport team, to ensure heavy equipment and other vehicles, and drivers, are available as required.- Support services, to ensure environmental and safety considerations are understood for work being carried out.- Other teams as required.- Visibly demonstrate Serco values and work practices and ensure that all staff across the organization are practicing these values daily.- Maintain strong working relationships with all key stakeholders.- Accountable for managing and providing performance metrics including quality, quantity, timeliness, productivity, customer satisfaction, and financial performance, as required. - Ensure Serco RP team is properly trained for assigned duties.- Communicate key business objectives to front-line staff.- Ensure Serco RP efforts for TA projects stay on track, and meeting budget, timelines, labour, and materials projections.- Support the Serco’s RP sub-contractors in communications with the customer; provide updates on work orders and tasks, as required.- Ensure all Serco work orders associated with a project are accurate and closed in a timely manner to allow for efficient billing and payment. Competencies:- Effective communication skills and ability to work cross functionally within the organization.- Solid technical, business and project management knowledge.- Excellent collaborative leadership and organizational skills.- Stellar internal and external relationship building skills.- Strong degree of integrity and judgment.- Able to effectively delegate authority as required. - Willing to take ownership for the outcomes of projects within scope of responsibility.- Strong planning, coordination, execution, and analytical skills. - Proven ability to meet deadlines and changing priorities.- Demonstrates strong conflict management skills.- - Ability to evaluate risk and related mitigation strategies.- Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action, etc.).- Team building aptitude, focus on productivity and collaboration.- Demonstrated capability in planning, implementing, and leading change initiatives ensuring adequate change leadership.- Capability to exchange ideas and information effectively using tact and diplomacy when dealing with others. Personal Attributes:- -  Innovative, creative and agile.- Anticipates issues and opportunities and proactively responds.- Focuses on solutions; drives results; makes tough decisions in ambiguous situations.- Inspires transformative change.- Builds effective and sustainable teams.- Highly accountable and motivated with a strong work ethic.- Demonstrated written and verbal communications skills, strong problem-solving ability.  
Category
Operations Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 40508
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                        You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Our team is spread out across our 56 DriveTest Centre locations Bring your expertise and customer service skills Serco Canada Inc., where challenging and rewarding job opportunities await you! Purpose of the Job:- Assist in the creation and maintenance of both the CSA and DE schedules within Time2Work (workforce management software).- Meet with Centre Supervisors to review and modify schedule templates as needed.- Track Attrition and new hire onboarding/training to ensure accurate schedules are being maintained. - Monitor limited availability changes through Program Vision to ensure scheduling accuracy.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.- Help our customer deliver vital services more efficiently, while increasing the satisfaction of the end customers.- Primary Duties and Responsibilities:- Meet with Centre Supervisors to review and modify schedule templates as needed.- Track Attrition and new hire onboarding/training to ensure accurate schedules are being maintained. - Monitor limited availability changes through Program Vision to ensure scheduling accuracy.- Competencies:- Effective communication skills and ability to work cross functionally within the organization.- Ability to work on a flexible schedule to support the needs of the business. - Strong ability of work collaboratively with large groups both in office and virtual/remote environment.- Deep knowledge and understanding of industry-related language and technology.- Strong time management, organizational, and ability to consistently meet deadlines unsupervised.- Technically adept, especially with Microsoft Excel and Teams.- Verbal and written communication skills to prepare and present business cases, and presentations, and to provide advice and recommendations to senior management- Consummate professional particularly when handling difficult situations or people
Category
Administrative/Clerical
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 40487
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                       You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Our team is spread out across our 56 DriveTest Centre locationsBring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!                                                                                Managing the daily operations of an assigned number of Driver Examination Services in a geographical area.  Build and preserve trusting relationships with our Supervisors and Staff. Responsible for meeting with staff and guiding them to make the best decisions.  Oversite of operations during weeknights and weekends may be expected.       Ensures compliance, optimum customer service and the delivery of safe driver examination services for an assigned group of Driver Examination Centres.  Interacts with Support Office management as well as DTC Supervisors, Union President, Performance Manager, government representatives and the public to communicate information and resolve problems. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Primary Duties and Responsibilities: Management:- Reviews and provides input into the development of long term plans to maximize the delivery of driver examination services for an assigned number of Driver Examination Centres. - Monitors and reports on hub activities, identifies trends and issues and develops and implements solutions.- Provides input into the development of and Implements new/revised policies, programs and procedures to improve customer service and driver examination.- Manages the overall budget for the hub including capital expenses, forecasts, monitors and reports on expenditures and revenue on a monthly basis, identifies and investigates variances and takes corrective actions.- Coordinates facilities compliance with property, company and government specifications.- Schedules and leads staff meetings at all assigned Driver Examination Centres to communicate information, identify and resolve problems.- Interacts with Serco management to communicate information and resolve problems.- Working with Human resources to ensure that the recrutiment of new staff is meeting the needs of the business.- Grow the business by identifying new initiatives and business development opportunities. Supervision: - Supervises Centre Supervisors directly and Deputy Centre Supervisors, Driver Examiner and Customer Service Supervisors indirectly; authorizes the filling of vacancies, conducts interviews and hires new employees, coordinates the performance approval process for assigned Centres, carries out performance appraisals, approves the training and development of staff and carries out disciplinary action.- Ensures that company and government standards are implemented and enforced in compliance with the Project Agreement between Serco and the Ministry of Transportation.- Coaches, counsels and motivates supervisors and staff to maintain positive morale and ensure effective working relationships between Support Office and field operations staff.Operations:- Coordinates the investigation and identification of problems that affect compliance and implements solutions.- Ensures accurate compliance with all Program Vision (PV) processes and procedures.- Communicates information regarding the organization's vision and plans to employees at regularly scheduled meetings.- Works with the Director of Operations and the Corporate Assurance Manager to identify risks and develop systems, procedures and policies to resolve issues.- Schedules and attends supervisor and staff meetings to communicate information, resolve problems and participate as a team member in the achievement of long term plans.- Provides input into the development of operational policies and procedures.- Participates on special projects such as those related to continuous improvement, change management and compliance.- Conduct internal investigations as required by management or clientAdministration:- Compiles and summarizes information collected from assigned Driver Examination Centre activities for inclusion in the Company’s reporting to the Ministry of Transportation.- Measures and reports on targets and objectives to demonstrate continual performance improvement.  Health & Safety:- Ensures the ongoing maintenance of safe, healthy and sustainable working environment at assigned DriveTest Centres including travel points.- Ensures hub compliance with management responsibilities and participates in the establishment and implementation of processes to identify and eliminate or reduce risks to the safety of staff and the public.- Ensures that all levels of Supervisors are aware of their responsibilities to ensure compliance with all requirements put in place for the safety of staff. - Ensures that employees are in compliance with the processes provided for their safety and encourages reporting of any hazards, impacts and risks of which they are aware.- Implements established systems and processes to identify, access, measure and maintain safe working conditions. - Identifies health and safety targets on performance plans and recognizes/commends those who meet or exceed expectations on year-end assessments.- Schedules and chairs staff meetings to provide updates on the company’s overall health, safety and environmental strategy introduces new or revised policies and procedures and encourages staff participation in the development of improvements.  - Identifies health and safety training requirements (new hires, employees promoted to the supervisory level) and arranges for the training and deployment of qualified staff to participate on Health and Safety Committees.- Conducts the investigation, audit and review of working conditions and activities to address deficiencies as identified by incident reporting or in the minutes of regular Health and Safety Committee meetings.- Participates in workplace inspections at assigned Centres on a regular basis throughout the reporting year- Maintains up-to-date knowledge of sections 25 & 26 of the OHSA.Other:- Acts on behalf of the Director of Operations in his or her absence. - Verifies and ensures the privacy of personal information of staff and the general public.- Complies with Serco Canada Inc. policies and procedures.- Performs other tasks as assigned by management.- Exhibit work behaviours consistent with Serco core values.- Travel required. 
Category
Operations Management
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 40287
Work Location US-DC-Washington
 Exciting Assistant Photographer position at Serco! Apply Today! Serco is currently seeking a Assistant Photographer to support our government client. This position is currently a part-time on call position but will move to a full time position as the need for photographing special events and activites increase post pandemic. This position will be located at L'Enfant Plaza Metro Center. In this role, you will: Provide support to the corporate photographer (including taking and processing photographs) at photo shoots including at Headquarters and at off-site locations.- Help with the back-office processing activities of the raw photographs, including digitizing and archiving agency photographs- Respond to requests for photos for various agency communications products (e.g., social media posts and business initiative documents)- Maintain an electronic stock-library of illustrations, images, graphics and other graphics art materials. This includes organizing photos for easy retrieval. - Provide RAW untouched images with unlimited use rights to the government agency. - Process required images to clients in timely fashion and then providing the RAW files to the agency photo department.- Digitally photograph people and events such as conventions, product unveilings and other event functions deemed necessary by Headquarter departments. Responding to customer request to research specific photos.- Schedule photo shoots and portraits. - Have the ability to work with digital photography equipment and printers.- Able to work with broad range of clients to deliver images- Able to work without supervision, manage time, and meet client's deadlines
Category
Communications/Public Relations
Position Type
On-Call
Security Clearance
NACI
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40271
Work Location US-VA-Alexandria
JOB TITLE: Senior Systems Analyst PROJECT OVERVIEW: Serco-WBB has a contract supporting Mission Engineering: Evolving Acquisition to support the warfighter.The office of the Under Secretary of Defense for Research and Engineering or USD (R&E) requires mission engineering, analysis, and integration expertise to produce objective insights and analytic justification to inform future technology and capability investment decisions within the Planning, Programming, and Budgeting Execution (PPBE) process and aid in the prioritization, alignment and validation of requirements within Joint Capabilities Integration and Development System (JCIDS) to deliver modernized capabilities that enable an all domain joint force aligned with future Joint Warfighting Concepts.Qualified Candidates will assess capability gaps and needs by mission versus system or Service and will focus on outcome rather than process. JOB DESCRIPTION AND RESPONSIBILITIES: - Applying in-depth technical knowledge and experience with existing and future advanced DoD weapon systems and their capabilities, concept of operations, limitations, and upgrade capacities- Supporting OUSD(R&E) industry engagements and conferences / symposium to discuss mission engineering- Conducting mission engineering and analysis studies to evaluate the efficacy of legacy architectures and new technologies in new mission concepts of employment to meet evolving joint mission objectives- Supporting the OUSD(R&E) Modernization Assistant Directors to help develop their technology roadmaps to fill warfighter capability gaps- Supporting the Joint Capabilities Integration and Development System (JCIDS) by reviewing Capability Based Assessments & capability requirement documents, participating in Joint Staff working groups, and preparing OUSD(R&E) principals for data driven decision meetings- Supporting the integration of mission engineering activities across a range of OUSD(R&E), Joint Staff, DoD, Industry, and Federally Funded Research and Development Center (FFRDC) stakeholders- Supporting the development of joint concepts of operations/concepts of employment (CONOPs / CONEMPS) by participating in Wargaming, Tabletop Exercises, and workshops; assisting with scenario development and technology/capability content; and attending exercises to inform plans and strategies that will inform mission engineering analysis
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 40436
Work Location CA-ON-Brantford
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brantford
Telework
No - Teleworking not available for this position
ID 40415
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.       
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position

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