Serco Inc.

Career Opportunities


Here are our current opportunities matching your search. Please click on job title to view additional information, where you can also access the direct link to apply.

Enter job search criteria / Perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 13 of 17

ID 54231
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will have:- Primary Engineer experience- Experience with Spectrum scale, GFPs storage – configuration, tuning, monitoring, troubleshooting- Experience with InfiniBand Networking – network topology, design, tuning, monitoring and troubleshooting- Additional experience and skills with:- HPC System Administration – automation, monitoring, configuration management.- Software experience areas of interest (customer we support): slurm; Jupyter; arkouda; Kubernetes; Docker; NiFi; Accumulo; Salt, Puppet or ansible; Active Directory/Centrify/NIS; Nagious; Bash scripting/Python/Java; Airflow; Storm; Kafka; Node; Openmpi; Spark; Zookeeper; Cuda/Nvidia; Casport; httpd/nginx; gcc; Chapel
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 54230
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Collect and input burn rate data using corporate template.- Review invoices in accordance with the most recent BM&A Invoice Review Desk Guide and contract clauses; report any discrepancies to Government Contract Manager (GCM).- Assist the GCM with gathering and organizing data needed to develop/modify Technical Task Orders (TTOs)/Delivery Orders/Requisitions/Spend Plans/Contract Performance Input. - Assist with the validation of ULO and TAR lines for contracts.- Utilize NSA-specific systems to perform basic functions.- Assist the Government with Contract Closeout activities.- Draft modifications to existing TTOs.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53820
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position
ID 53816
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 54264
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Training Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of TMC Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first-hand knowledge of TMC operations best practices throughout the duration of the project to ensure success. As a Training Manager, you can expect to:- Be responsible for development, implementation and maintenance of the approved training program.- Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.- Be responsible for the maintenance of project standard operations procedures.- Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.- Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.- Assist Project Manager in oversight of TMC Operator activities.- Travel, as required.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54263
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this opportunity to become a Safety Service Patrol (SSP) Training Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first-hand knowledge of SSP operations best practices throughout the duration of the project to ensure success. As a Training Manager, you can expect to:- Be responsible for development, implementation and maintenance of the approved training program.- Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.- Be responsible for the maintenance of project standard operations procedures.- Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.- Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.- Assist Project Manager in oversight of SSP Operator activities.- Travel, as required.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54262
Work Location US-VA-N/A
Join Serco as a Traffic Management Center (TMC) Operations Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of TMC Operations to manage day to day operations in a traffic management center. You will manage a team that works closely with state employees, local law enforcement and other first responders daily. As the Operations Manager you will provide firsthand knowledge of TMC operations best practices throughout the duration of the future project. As a TMC Operations Manager, you can expect to:- Be responsible for the day-to-day operation and management of a traffic management center and staff.- Be responsible for all hiring and training activities to ensure required staffing levels and performance metrics are met.- Conduct staff evaluations, audits and implement subsequent corrective action plans.- Develop training materials including curriculum, certification benchmarks, assessment and retraining plans.- Manage performance against key indicators and service level agreements.- Develop and maintain project standard operating procedures and relevant operations manuals to ensure quality service.- Provide expertise to customer to ensure resolution of issues.- Manage a team of 15 or more employees.- Develop and foster long-term relationships with partner agencies.- Travel, as required.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54261
Work Location US-VA-N/A
Join Serco as a Traffic Management Center (TMC) Project Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of TMC Operations to lead a future project team. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Project Manager you will provide firsthand knowledge of project management and TMC operations best practices throughout the duration of the project to ensure success. As a TMC Project Manager, you can expect to:- Be responsible for managing a project and related task orders for customer with annual revenue ranging from $3 - $10M.- Be responsible for the overall operation of the service in accordance with the contract requirements.- Have budgetary responsibilities.- Conduct cost management through continual cost control and review.- Provide expertise to customer to ensure resolution of issues.- Manage a team of 15 or more employees.- Audit and evaluate training and performance.- Be responsible for developing and reporting on Standard Operating Procedures, SLAs, and contract deliverables.- Develop and foster long-term relationships with TIM partner agencies.- Recommend upgrades and enhancements to ITS hardware and software to further TMC goals.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54260
Work Location US-VA-N/A
Join Serco as a Safety Service Patrol (SSP) Project Manager!Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations to lead a future project team. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Project Manager you will provide first-hand knowledge of project management and SSP operations best practices throughout the duration of the project to ensure success. As a SSP Project Manager, you can expect to:- Be responsible for managing a project and related task orders for customer with annual revenue ranging from $3 - $10M.- Be responsible for the overall operation of the service in accordance with the contract requirements.- Have budgetary responsibilities.- Conduct cost management through continual cost control and review.- Provide expertise to customer to ensure resolution of issues.- Manage a team of 15 or more employees. - Audit and evaluate training and performance.- Be responsible for all aspects of the project including personnel, vehicles, equipment, planning, safety policies, and logistics.- Be responsible for developing and reporting on Standard Operating Procedures, SLAs, and contract deliverables.- Develop and foster long-term relationships with TIM partner agencies.- Provide operational enhancement recommendations for equipment/technology modifications/upgrades.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54192
Work Location US-VA-Herndon
Strategic Communications and Events Manager2022-54192If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provide management, direction, and administration for all strategic communication, marketing and event pursuits. - Prepare communications, marketing and event performance measures for inclusion in program reporting. - Outline and update the program communication approach in the project management plan. - Perform Quality Control (QC) Inspector tasks as assigned and performs QC activities on strategic communications, marketing and events in accordance with the quality management plan. - Support Strategic Initiatives as needed with strategic planning, communications and marketing.- Oversee promotional materials development, updates, printing, shipping, storage, and fulfillment in addition to providing recommendations to improve program information on web portals.- Assist in the design and collection of satisfaction surveys, evaluation surveys, and social media polls. - Plan, coordinate, and implement annual meetings, events and ceremonies, virtual symposiums and SI activities in coordination and with approval from government customer. - Fulfill marketing materials or other print needs.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54184
Work Location US-VA-Herndon
Quality Control Specialist, Career Center2022-54184If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for real time supporting the monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.   In this role, you will be responsible for:- Perform quality control (QC) inspections, audits and checks.- Reviews results against established minimum acceptable quality levels (AQL), reports findings and takes appropriate action. - Assist in development of quality policies, processes and standards. - Provide training, oversight, and day-to-day task direction to designed team QC Inspectors. - Review QC Inspector reports and provides feedback and guidance. - Conduct root cause analyses of quality discrepancies or adverse satisfaction survey responses and implements corrective actions to prevent reoccurrence.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54181
Work Location US-VA-Herndon
Quality Manager2022-54181If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for real time monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will act as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provide management, direction, and administration of quality management and continuous process improvement programs. - Lead responsibility for preparing, submitting, updating and implementing quality management plan. - Establish quality management processes, checklists, audits and satisfaction surveys. - Responsible for satisfaction survey process.- Develop satisfaction surveys, ensures proper distribution and reviews of survey responses. - Collaborate with designated program managers to provide training, task direction and oversight of designated collateral duty quality inspectors. - Schedule and conduct quality inspections and audits and reviews results. - Investigate and conduct root cause analyses of quality discrepancies, reported quality incidents and adverse satisfaction survey responses and implements corrective actions to prevent recurrences.- Apply root cause findings and lessons learned from quality incidents and findings from holistic performance analyses to develop formal continuous process improvement recommendations to change and improve established program processes and tools. - Coordinate with corporate quality and Yellow Belt process improvement managers for additional training, guidance and assistance. - Prepare quality program results for program reporting requirement. - Cultivate productive working relationships and open communications with designated Government quality representatives.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54179
Work Location US-VA-Herndon
Data Analyst, MSEP2022-54179If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for assisting in the real time monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provides management, direction, and administration for the collection, validation, holistic analysis and reporting of program data. - Provides oversight, guidance and training to data analysts to ensure accurate program analysis and reporting. - Establishes processes to measure formal Key Performance Indicators (KPI) and other program performance metrics. - Collects, validates and stores all program KPIs, performance metrics and associated data in designated warehouse.- Leads the analysis of results by PWS task area and holistically across PWS task areas using business intelligence tools. - Responsible for timely posting of actual KPI and performance metrics on performance dashboard. - Ensures the timely distribution of program data for analysis and inclusion in formal and informal contract deliverables and reporting. - Performs Quality Control (QC) Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan. - Responsible for preparing contract reporting - Responsible for coordinating with corporate technical services for support, update and security of tool suite.- Other duties may be assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54199
Work Location US-VA-Herndon
Special Projects Communications Specialist2022-54199If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Ensure communication promotional materials are at events; coordinate logistics including calendar invitations for quarterly webinars, pulls various ad hoc reports in the tracking system as provided by government and creates and send talking points.- Conduct other webinars on an ad hoc basis.- Prepare required communications/marketing package for designated program areas and special events communications strategy.- Prepare communications monthly report, creates and assists with the development of promotional materials.- Support military spouse symposium planning, preparation and execution activities.- Create marketing collateral for staff, and military spouse communications.- Collaborate with workforce training team to provide staff training and training materials.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54182
Work Location US-VA-Herndon
Quality Control Specialist, MSEP2022-54182 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for real time supporting the monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Perform quality control (QC) inspections, audits and checks.- Reviews results against established minimum acceptable quality levels (AQL), reports findings and takes appropriate action. - Assist in development of quality policies, processes and standards. - Provide training, oversight, and day-to-day task direction to designed team QC Inspectors. - Review QC Inspector reports and provides feedback and guidance. - Conduct root cause analyses of quality discrepancies or adverse satisfaction survey responses and implements corrective actions to prevent occurrences.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54180
Work Location US-VA-Herndon
Senior Data Analyst, Career Center2022-54180If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you!  Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. The position will be responsible for assisting in the real time monitoring of service levels and site performance to ensure effective management of the career center and employment partnership mission requirements. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced environment and provide daily recommendations on program optimizations that drive positive service level performance. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provides management, direction, and administration for the collection, validation, holistic analysis and reporting of program data. - Provides oversight, guidance and training to data analysts to ensure accurate program analysis and reporting. - Establishes processes to measure formal Key Performance Indicators (KPI) and other program performance metrics. - Collects, validates and stores all program KPIs, performance metrics and associated data in designated warehouse.- Leads the analysis of results by PWS task area and holistically across PWS task areas using business intelligence tools. - Responsible for timely posting of actual KPI and performance metrics on performance dashboard. - Ensures the timely distribution of program data for analysis and inclusion in formal and informal contract deliverables and reporting. - Performs Quality Control (QC) Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan. - Responsible for preparing contract reporting - Responsible for coordinating with corporate technical services for support, update and security of tool suite.- Other duties may be assigned
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54148
Work Location US-VA-Herndon
Career Center Operations Supervisor2022-54148 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections. The Career Center Operations Supervisor position will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, appointment setting, dispatching and email volume. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced contact-center environment and provide daily recommendations on staffing optimizations that drive positive service level performance. You will function as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Responsible for providing front-line, first level supervision and leadership to advisors and coaches with the goal of meeting program objectives. - Actively and consistently support all efforts to simplify and enhance the military spouse and employee experience. Monitor individual, team, and program intra-day performance to ensure service levels and quality standards are met or exceeded. - Assist team with best practice questions and difficult contacts. - Ensure program standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching. - Performs QC Inspector tasks as assigned and performs QC activities in accordance with the Quality Management Plan. - Establish and maintain relationships throughout organization to ensure alignment on all business initiatives. - Develop staff to be more effective in their roles by providing regular on-going coaching and on-the-job training. - Assist in hiring, training, and onboarding of new employees. - Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed. - Partner with Career Center Operations Manager to develop work schedules and assign duties to direct report personnel to ensure efficiency. - Ensure payroll system is updated for the team in a timely and accurately manner. - Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. - Performs other duties as requested by management.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54147
Work Location US-VA-Herndon
Career Center Operations Assistant Manager 2022-54147 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections. The Workforce Management and Optimization position will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, appointment setting, dispatching and email volume. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced contact-center environment and provide daily recommendations on staffing optimizations that drive positive service level performance. You will function as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Assists the Career Center Operations Manager in providing direction, and administration for the operation, technical support and continual improvement of the career center staff, processes and system while acting as proxy in their absence. - Actively and consistently support all efforts to simplify and enhance the military spouse and employee experience.- Works as a technical expert of contact center tools focused on delivering intra-day staffing and service, including analysis of real-time workload and call routing to manage performance to service level requirements. - Responsible for development, implementation, and recurring review/update of the communication and execution strategies to utilize when staffing issues are identified and adjustments are required. - Analyzes and addresses escalated service delivery issues. - Delivers all workload forecasting and necessary staffing planning to meet service level goals across multiple channels and ensures productivity goals are met. Configures, tests, deploys, operates, and provides training on all functional capabilities of Amazon Web Connect. - Partners with Supervisors to prepare employee schedules, execute shift bids, schedule swaps, time off requests, and scheduling of activities such as training or 1-on-1 feedback sessions. - Coordinates with Serco’s Enterprise Technical Support Services (ETSS) for technical support for the maintenance, update, and security of this system. - Collaborates with Data Analytics and Reporting Manager as well as the Workforce and Training Manager to ensure all Career Center related performance metrics and status reports are dependable, accurate and timely. - Participates in strategic planning and goal development and oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.- Responsible for tactical planning and historical trend analysis to ensure the call center achieves key performance indicators on a daily and interval basis. - Key responsibilities will include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver exceptional customer experience. - Accountable for monitoring, adjusting, and optimizing human resource utilization real-time to meet operational and business objectives.- Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly, and confidently- Advanced skills using Microsoft Excel as well as workforce management software, such as Amazon Web Connect or Calabrio in a business environment- Ability to prioritize and meet tight deadlines- Analytical with attention to detail- Proactively identify risks, and opportunities around business performance- Realign resources to optimize coverage and service based on skill set and priority- Communicate with front-line leaders to ensure they have the data needed to address staffing needs- Monitor real-time service levels, average speed of answer using WFM and Real-Time Adherence software and telephony/routing reporting, to ensure all call center agents comply and service levels are met- Responsible for assisting in the daily efforts to provide an outstanding customer experience by performing real-time management to service level and agent performance in an omni-channel contact center environment.- Improve schedules for efficient use of resources to achieve service level goals.- Initiate schedule adjustments based on real-time monitoring of inbound and Outbound queues for variances to forecasts.- Process real-time schedule requests.- Review and approve agent time off and schedule change requests.- Provide support for ad-hoc requests and projects.- Provide daily/intraday performance reports to Leadership.- Monitor contact center systems performance and communicate with vendors as necessary- Collaborate multiple teams identifying opportunities to further optimize performance.- Performs any other related duties as required or assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54146
Work Location US-VA-Herndon
Career Center Operations Manager 2022-54146 If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections.  The Workforce Management and Optimization position will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, appointment setting, dispatching and email volume. The position will have high visibility to all the operations teams. This position requires the ability to multitask in a fast-paced contact-center environment and provide daily recommendations on staffing optimizations that drive positive service level performance. You will function as the first line of defense in recognizing issues within the operational workflow and will be required to assist in troubleshooting and escalating to the appropriate department as vital. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses.  In this role, you will be responsible for:- Provides management, direction, and administration for the operation, technical support and continual improvement of the career center staff processes and system. - Actively and consistently support all efforts to simplify and enhance the military spouse and employee experience.- Provides all workload forecasting and necessary staffing planning to meet service level goals across multiple channels and ensures productivity goals are met. - Partners with Supervisors to prepare employee schedules, execute shift bids, schedule swaps, time off requests, and scheduling of activities such as training or 1-on-1 feedback sessions. - Performs real time monitoring of service levels, site, and individual shift performance to ensure effective management of the incoming and outbound phone, chat, appointment setting, and email volume. - Lead technical expert for configuring, testing, deploying, operating, and providing training on all functional capabilities of Amazon Web Connect. - Coordinates with Serco’s Enterprise Technical Support Services (ETSS) for technical support for the maintenance, update, and security of this system. - Collaborates with Data Analytics and Reporting Manager as well as the Workforce and Training Manager to ensure all Career Center related performance metrics and status reports are reliable, accurate and timely. - Participates in strategic planning and goal development and oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.- Responsible for tactical planning and historical trend analysis to ensure the call center achieves key performance indicators on a daily and interval basis. - Key responsibilities will include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver exceptional customer experience. - Accountable for monitoring, adjusting, and optimizing human resource utilization real-time to meet operational and business objectives.- Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly, and confidently- Advanced skills using Microsoft Excel as well as workforce management software, such as Amazon Web Connect or Calabrio in a business environment- Ability to prioritize and meet tight deadlines- Analytical with attention to detail- Proactively identify risks, and opportunities around business performance- Realign resources to optimize coverage and service based on skill set and priority- Communicate with front-line leaders to ensure they have the data needed to address staffing needs- Monitor real-time service levels, average speed of answer using WFM and Real-Time Adherence software and telephony/routing reporting, to ensure all call center agents comply and service levels are met- Responsible for assisting in the daily efforts to provide an outstanding customer experience by performing real-time management to service level and agent performance in an omni-channel contact center environment.- Improve schedules for efficient use of resources to achieve service level goals.- Initiate schedule adjustments based on real-time monitoring of inbound and Outbound queues for variances to forecasts.- Process real-time schedule requests.- Review and approve agent time off and schedule change requests.- Provide support for ad-hoc requests and projects.- Provide daily/intraday performance reports to Leadership.- Monitor contact center systems performance and communicate with vendors as necessary- Collaborate multiple teams identifying opportunities to further optimize performance.- Performs any other related duties as required or assigned.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 50755
Work Location US-CA-Oxnard
Are you an Air Traffic Controller seeking a management position? Serco has a great opportunity for you located in Oxnard, CA! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! What we offer:- The rate of pay for this position is $41.07 per hour.- A $5,000.00 SIGN ON BONUS. Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. As an Air Traffic Manager, you can expect to:- Report to the Area Manager- Supervise air traffic control tower personnel- Manage training requirements- Manage quality and safety programs- Complete and submit recurring reports - Complete/support compliance verification audits- Review facility directives and procedures for compliance and adherence- Collaborate with the public, airport personnel and FAA managementAir Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace.  As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-CA-Oxnard
Telework
No - Teleworking not available for this position
ID 54240
Work Location US-TX-Austin
Looking for a career where you can make a difference every day? Discover this opportunity to become a HERO Operator in Austin, Texas! Starting pay is $18/hour and overtime is available!  Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents.  You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.  As a HERO Operator, you can expect to:- Assist motorists and perform incident management services during assigned shifts- Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.- Services include, but are not limited to:- Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested - Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents- Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene- Changing flat tires- Adding air to low tires- Adding gasoline - Adding water to radiators- Providing battery jump starts- Perform vehicle push maneuvers when able- Calling for towing service or emergency service- Transporting stranded motorists to a safe location off the roadway- Providing cell phone service- Providing drinking water to stranded motorists
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Austin
Telework
No - Teleworking not available for this position
ID 54244
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-
Telework
No - Teleworking not available for this position
ID 54241
Work Location CA-ON-Toronto
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 54166
Work Location US-VA-Alexandria
Configuration /Data Management Analyst If you love change processing and data management - Serco has a wonderful opportunity for you in supporting the U.S. Navy!  The Configuration/Data Management Analyst will be located at our Alexandria, Virginia site supporting the new construction and design of U.S. Navy’s ships. In this role, you will work with a highly skilled and detailed oriented team to:- Assist with tracking ECPs to the AEGIS Combat System (ACS) throughout all phases of the DDG 51 Change Control Process.- Participate and track all ECPs presented at various change control boards that are applicable to ships within the SCN window. - Review, update and maintain Post Delivery Availability (PDA)/Post Shakedown Availability (PSA) planning tool. - Tasks will require participation in regularly scheduled change board meetings, technical working groups and participating program manager reviews and conferences. - Assist with facilitating Combat Systems splinter sessions and meeting minutes during Quarterly Ship Program Reviews (SPRs) at Bath and Pascagoula shipyards. - Participate in ship construction milestone readiness review boards, Turnkey Working Groups, Network Working Groups; and various Combat Systems Technical Interchange Meetings (TIM) to coordinate resolution of technical issues. - Maintain an archive of plans, schedules, reports, and briefs in a Class Testing Library (400D IDE system).  Assist in compiling reports related to Test Events.- Provide program management support to assess, evaluate and provide recommendations regarding test events and configuration management issues that may affect the Shipbuilding Division.- Responsible for the coordination of all task activity in support of the shipbuilding Program's Configuration and Data Management efforts.- Develop Combat System Configuration tables, charts, and comparison to be included on government briefs. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 54086
Work Location US-CA-N/A
Are you a Configuration Management Specialist looking for a place where you can make a difference every day? Serco is the place for you! Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as a Configuration Management Specialist (CMS) supporting the Tactical Afloat Networks Program Office (PMW 160).  As a CMS, you will provide support in establishing and maintaining a documented baseline for US Navy C4I systems.  The successful candidate will provide configuration management or technical system support for US Navy C4ISR systems including CANES, ADNS, ISNS, CENTRIXS, and SCI Networks.   In this role, you will:- Be responsible for gathering, analyzing, and verifying data on existing enterprise platforms, locations, hardware, software, and documentation for entry into the configuration management system (CMPRO) for the establishment or update of baselines in accordance with PMW 160 Configuration Management Plan (CMP).- Support the government's CM program and assisting the lead CMS in developing, reviewing, and maintaining the program CM Plan. - Work with other CM team members with product structure/configuration hierarchy definition and maintaining configuration baselines (Functional, Allocated, Product, As-Installed). - Evaluate and process submitted Enterprise Change Requests (ECRs) and coordinate efforts with internal and external stakeholders. - Participate in Integrated Product Team (IPT), Program and PMW Configuration Control Board (CCB) and Platform Technical Review Board (PTRB) meetings/discussions.- Review, update, and provide CM process training to contractor and government personnel as required.- Establish complete baselines for hardware and software and displaying the information via the CM data repository.- Support the government's Configuration Status Accounting (CSA) process and procedures. - Provide weekly status updates and Monthly Activity Reports.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54162
Work Location US-MA-Ludlow
 Looking for an Engineering Technician opportunity at a place you can make a difference every day?  Discover this great opportunity in our Ludlow, MA location.  Bring your expertise and collaborative skills to make an impact towards our military defense by discovering your new role supporting this critical mission. Serco provides satellite communications (SATCOM), radar modernization, operations and maintenance, and sustainment services that enable customers to extend the lives of existing systems and achieve phased upgrades with new technology to enhance operational capability. Serco specializes in areas including obsolescence engineering, systems engineering services, test equipment design and build, and field engineering services, and maintains a near-field and compact antenna test range at Ludlow. Serco is seeking a Engineering Technician in Ludlow, MA, to perform assignments that are not completely standardized or prescribed. The Engineering Technician will select or adapt standard procedures or equipment, using fully applicable precedents. In this role, you will:- Antenna Range Testing- Receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed.- Perform recurring work independently; work is reviewed for technical adequacy or conformity with instructions.- Perform at this level one or a combination of such typical duties as: Constructs components, subunits, or simple models or adapts standard equipment.- May troubleshoot and correct malfunctions.- Follow specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.- Conduct various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.- Extract and compile a variety of engineering data from field notes, manuals, lab reports, etc..- Process data, identifying errors or inconsistencies; selects methods of data presentation.- Assist in design modification by compiling data related to design, specifications, and materials which are pertinent to specific items of equipment or component parts.- Develop information concerning previous operational failures and modifications.- Use judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-MA-Ludlow
Telework
No - Teleworking not available for this position
ID 54161
Work Location US-MA-Ludlow
Looking for an Engineering Technician opportunity at a place you can make a difference every day?  Discover this great opportunity in our Ludlow, MA location.  Bring your expertise and collaborative skills to make an impact towards our military defense by discovering your new role supporting this critical mission. Serco provides satellite communications (SATCOM), radar modernization, operations and maintenance, and sustainment services that enable customers to extend the lives of existing systems and achieve phased upgrades with new technology to enhance operational capability. Serco specializes in areas including obsolescence engineering, systems engineering services, test equipment design and build, and field engineering services, and maintains a near-field and compact antenna test range at Ludlow. Serco is seeking a Engineering Technician in Ludlow, MA, to perform assignments that are not completely standardized or prescribed. The Engineering Technician will select or adapt standard procedures or equipment, using fully applicable precedents. In this role, you will:- Environmental Stress Screen (ESS) Testing- Antenna Range Testing- Receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed.- Perform recurring work independently; work is reviewed for technical adequacy or conformity with instructions.- Perform at this level one or a combination of such typical duties as: Constructs components, subunits, or simple models or adapts standard equipment.- May troubleshoot and correct malfunctions.- Follow specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.- Conduct various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.- Extract and compile a variety of engineering data from field notes, manuals, lab reports, etc..- Process data, identifying errors or inconsistencies; selects methods of data presentation.- Assist in design modification by compiling data related to design, specifications, and materials which are pertinent to specific items of equipment or component parts.- Develop information concerning previous operational failures and modifications.- Use judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-MA-Ludlow
Telework
No - Teleworking not available for this position
ID 54138
Work Location US-CT-Groton
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!  This position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Team Submarine’s Submarine Program Offices are responsible for: The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. You must have an Active Secret clearance to be considered. Serco supports the US Navy as a prime for their Team Submarine SHAPM contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. Serco-NA is seeking a motivated individual to provide programmatic support to one of our NAVSEA customers.  Serco-NA has an opening for a program manager with submarine expertise to support an active contract with the U.S. Navy in the Groton, CT area. General Duties- The Program Manager will be the primary customer contact for all activities, regularly meeting with and updating the customer on project status.- The Program will establish and maintain effective relationships with the program manager and the deputy program manager.- The Program Manager will lead program review sessions with customer to discuss cost, schedule, and technical performance.- The Program Manager shall provide acquisition management planning and execution support.- The Program Manager will be the single point of contact on all contract management support related issues, including required reports and presentations to the program manager and deputy program manager, responsible for quality control and timeliness.- The Program Manager shall provide financial and management support to TI Manager to assist in budget development for the contract.- Additional responsibilities for the Program Manager include but are not limited to:- Delivering the technical performance within cost and schedule parameter through completion of the contract.- Managing the technical and administrative staff and providing ongoing direction in the performance of the assigned program.- Developing and monitoring program plan including time and cost estimates, ensuring delivery of project outputs on schedule and within funding.- Leading technical discussions for project reviews, including preparing and delivering formal briefings.- Performs additional duties and responsibilities as assigned.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CT-Groton
Telework
No - Teleworking not available for this position
ID 54137
Work Location US-VA-Norfolk
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!  This position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Team Submarine’s Submarine Program Offices are responsible for: The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. You must have an Active Secret clearance to be considered. Serco supports the US Navy as a prime for their Team Submarine SHAPM contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. Serco-NA is seeking a motivated individual to provide programmatic support to one of our NAVSEA customers.  Serco-NA has an opening for a program manager with submarine expertise to support an active contract with the U.S. Navy in the Norfolk, VA area. General Duties:- The Program Manager will be the primary customer contact for all activities, regularly meeting with and updating the customer on project status.- The Program will establish and maintain effective relationships with the program manager and the deputy program manager.- The Program Manager will lead program review sessions with customer to discuss cost, schedule, and technical performance.- The Program Manager shall provide acquisition management planning and execution support.- The Program Manager will be the single point of contact on all contract management support related issues, including required reports and presentations to the program manager and deputy program manager, responsible for quality control and timeliness.- The Program Manager shall provide financial and management support to TI Manager to assist in budget development for the contract.- Additional responsibilities for the Program Manager include but are not limited to:- Delivering the technical performance within cost and schedule parameter through completion of the contract.- Managing the technical and administrative staff and providing ongoing direction in the performance of the assigned program.- Developing and monitoring program plan including time and cost estimates, ensuring delivery of project outputs on schedule and within funding.- Leading technical discussions for project reviews, including preparing and delivering formal briefings.- Performs additional duties and responsibilities as assigned.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 54136
Work Location US-GA-Kings Bay
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you!  This position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Team Submarine’s Submarine Program Offices are responsible for: The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the COLUMBIA Class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The acquisition of New Construction Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy’s newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD). The SSN(X) Office is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates. You must have an Active Secret clearance to be considered. Serco supports the US Navy as a prime for their Team Submarine SHAPM contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. Serco-NA is seeking a motivated individual to provide programmatic support to one of our NAVSEA customers.  Serco-NA has an opening for a program manager with submarine expertise to support an active contract with the U.S. Navy in the Kings Bay, GA area. General Duties:- The Program Manager will be the primary customer contact for all activities, regularly meeting with and updating the customer on project status.- The Program will establish and maintain effective relationships with the program manager and the deputy program manager.- The Program Manager will lead program review sessions with customer to discuss cost, schedule, and technical performance.- The Program Manager shall provide acquisition management planning and execution support.- The Program Manager will be the single point of contact on all contract management support related issues, including required reports and presentations to the program manager and deputy program manager, responsible for quality control and timeliness.- The Program Manager shall provide financial and management support to TI Manager to assist in budget development for the contract.- Additional responsibilities for the Program Manager include but are not limited to:- Delivering the technical performance within cost and schedule parameter through completion of the contract.- Managing the technical and administrative staff and providing ongoing direction in the performance of the assigned program.- Developing and monitoring program plan including time and cost estimates, ensuring delivery of project outputs on schedule and within funding.- Leading technical discussions for project reviews, including preparing and delivering formal briefings.- Performs additional duties and responsibilities as assigned.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-GA-Kings Bay
Telework
No - Teleworking not available for this position
ID 52970
Work Location US-OR-Troutdale
Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Troutdale, OR! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer:- The rate of pay for this position is $32.64per hour.- $5,000 SIGN ON BONUS.As a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-OR-Troutdale
Telework
No - Teleworking not available for this position
ID 53823
Work Location CA-ON-Ottawa
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 54093
Work Location US-RI-Newport
UUV Electrical Engineer Are you looking for an opportunity where you can make a difference every day? If so, Serco has a wonderful opportunity for you!  The UUV Electrical Engineer is a first level electrical engineering role.  You will be placed on a dynamic team, programing undersea systems engineering at our Newport, Rhode Island location.  Bring your expertise and collaborative skills to make an impact toward our military defense and safety of our sailors. Serco supports the US Navy as a prime for the Autonomous Maritime Systems Test Center (AMSTC) Engineering and Technical Services contract which supports defense work on Unmanned Underwater Vehicles (UUVs).  Our team upgrades, maintains and manages the hardware and software systems of multiple UUV platforms to ensure the safety of the sailors and to allow them to perform their missions successfully. You will be part of a 22–25-member team that collaborates closely with the customer and other Serco teams to deliver quality systems. The designated program manager leads this team with over 39 years’ experience.  The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. In this role, you will: - Support the development, operation, and maintenance of a variety of complex technology systems applicable to UUVs. - Participate in at sea and bench testing of UUV systems.- Design, engineer, assemble, fabricate, and integrate prototype electrical systems, sub-systems, circuitry, and associated interfacing hardware for multiple UUV platform elements.- Participate in the electrical integration of systems, processes, and methodologies to ensure the performance of the total system.- Develop or modify software supporting UUV systems and missions.- Prepare software requirements and test documentation.- Comply with applicable quality and security procedures in the performance of duties.  
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-RI-Newport
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54044
Work Location US-DC-Washington
Financial Analyst w/Submarine Experience If you are looking for a position that will allow you to take your skillset in a new and different direction, consider applying for the Financial Analyst w/Submarine Experience role, located in Washington, DC.   As part of Team Submarine, you will be a part of Serco’s effort to assist the US Navy with supporting the acquisition of submarines by adhering to a concept that unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. Will you be the Financial Analyst w/Submarine Experience that will collaborate with the team that provides programmatic support to one of our NAVSEA customers?  If so, in this role, you will:- Review presentations, briefs, and formal correspondence for NAVSEA review and final approval.- Maintain applicable Plans of Actions and Milestones (POA&M) as directed/required.- Collect information and provide recommendations to senior decision-makers through well-written documents.- Communicate with various Program Office representatives within NAVSEA, SSP, United Kingdom, contracting entities and other Department of Navy organization in supporting PM concerns.- Provide analysis and metrics for issues that arise in the Program (i.e., late delivery analysis, delay claim analysis, and other availability issues).- Organize and maintain Program tracking files/tools on program status, actions items and issues. - Attend meetings and program reviews, provide presentations, written materials, and/or electronic communications with foreign country representatives from one of more countries. This may include interfacing with foreign liaison officers located at US Navy and/or contractor facilities.- Provide timely and efficient responses for all urgent tasking.- Provide financial analyst services including data gathering, budget and financial analysis, and trend analysis.- Be responsible for various financial functions such as budgeting, auditing, forecasting and analysis.- Collect and review financial data from various sources.- Create, maintain, and update financial databases and spreadsheets, and generate various financial reports as required.- Maintain appropriate records and documentation.- Provide financial models and financial statements, apply forecasting techniques, and evaluate performance against budget submissions.- Coordinate with Branch Head and field activities to establish funding priorities.Reconcile spend plans according to Resource Management Plan and weekly status reports.- Compile and submit Task Assignment Sheets to initiate financial transactions.- Track and reconcile funds obligation and expenditure status.- Responds to financial data calls.- Coordinate with the field activities to establish timely receipt of reimbursable funds.- Support the team in performing additional duties and responsibilities as assigned.- Ensure program correspondence and deliverables are in accordance with Serco's Quality Assurance Program. 
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54056
Work Location US-OR-North Bend
Are you an Air Traffic Controller looking for a challenging and exciting career? Serco has a great opportunity for you located in North Bend, OR! Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. What we offer:- The rate of pay for this position is $31.06 per hour.- $5,000.00 Sign On BonusAs a member of the Air Traffic Control team, you can expect to:- Answer radio calls from arriving/departing aircraft- Issue landing/takeoff instructions- Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity- Issue air traffic clearances- Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.- Transfer and receive control of aircraft- Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.- Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations- Coordinate with and issue instructions to airport vehicles/personnel- Maintain and disseminate records of daily operations- Perform on-the-job training instructor duties as required
Category
Aviation
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-OR-North Bend
Telework
No - Teleworking not available for this position
ID 54036
Work Location US-CA-Mather
The Serco FAA Contract Tower Team is hiring, and they want to meet you! Join the team December 13th from 3pm-4pm ET and connect with hiring managers about the program. Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! The event will include a presentation by Management followed by Q&A. Hiring manager will engage in 1-1 conversations with attendees who are interested. Secure your spot today by submitting your resume and contact information. Register Here Today for 12/13 Virtual Open House  Can’t make the December 13th event, but still interested in connecting with the team? For addtional information please reach out to Nicole.Blanchard@serco-na.com. Want to join the team? We employ Air Traffic Control Specialists (ATCS), Air Traffic Managers (ATM), and Program Management personnel in Operations, Quality and Safety, Training, and other specialties. Check out our current openings and apply today. A recruiter will be in touch if your qualifications match what the team is looking for:          https://www.serco.com/na/careers/jobs-supporting-the-faa 
Category
Aviation
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-CA-Mather
Telework
No - Teleworking not available for this position
ID 54017
Work Location US-CA-San Diego
Seeking a hybrid opportunity as a Mid Financial Analyst where you can make a difference every day here in sunny San Diego? We welcome you to join our team here at Serco bringing your collaborative skills and financial expertise.  You will participate in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. This role will be a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance. You will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, financial accounting, accounts receivable, subcontract management and procurement.  In this role you will: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets and schedules. - Lead project set up in compliance with contractual terms, conditions and requirements. - Prepare program financial Estimates at Complete (EAC) and meet deadlines for submission requirements.- Identify project risks and opportunities and provide analytical contribution in working resolution with PM, Contracts, Procurement and Finance/Accounting.- Review and assess all contract modifications.- Advise the program management team of impacts as necessary.- Monitor costs and manpower on a weekly basis ensuring that actuals are within budget and charged to the correct job number.- Process cost transfers as required.- Perform analytical review and arithmetic checks of cost reporting documentation.- Prepare accurate and complete variance analysis and reporting.- Prepare/Support Internal Program Review (IPR) presentations for management.
Category
Finance
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 53987
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Visionary and strategic; you will be closely working with government technical directors to drive network innovation and efficiencies throughout a project- Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views. Define network strategy with respect to technology domain standards and design goals. Develop and maintain network roadmaps, which include product selection, versions, upgrades, projects and milestones;- Conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value, provide more capabilities, reduce risks, and increase security;- Lead efforts for network technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features;- Research activities include readings, proof-of-concept (POCs), and lab testing. Communicate leading practices by giving presentations, working with program/project teams, and authoring content aimed at educating others about standards, strategies, and otherwise defined leading practices;- Work individually and collaboratively with team members to ensure breadth and granularity of strategies, standards, and reference architectures for consistency and integration qualifications;- Confidence and professionalism with the ability to present both technical and business concepts to professionals of any level. Eight years of experience in Network Architecture, Design and Engineering, managing and supporting large scale projects and network automation, preferably within a professional services firm or similar environment;- Demonstrated experience designing and implementing network reference architecture, from business/mission requirements gathering to technology rollout oversight, including capacity management, definition of scoring methodologies for technology selection, integration of multiple tools and technical documentation;- Subject Matter Expert (SME) on interior and exterior dynamic routing protocols and how vendor and open source routing daemons implement standards;- Ability to program with one or more “scripting” languages including Python, Ruby, TCL, Perl, PHP, YAML;- Experience with automation and orchestration tools, Salt, Chef, Puppet, and Ansible;- Experience with Network Function Virtualization;- Strong verbal/written communication skills, with the ability to effectively interact with individuals at all levels of responsibility and authority;- Familiarity with Software Defined Networking (SDN) Network Disaggregation technologies and methodologies along with open source solutions;- Must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work;- Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously;- Ability to participate in resource planning processes based on defined organizational plans.
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53986
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities:- Systems Engineer with a focus on DOD Acquisition artifacts and documentation.- Applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support and Retirement.- Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts.- Communicates with other program personnel, government overseers, and senior executives.- Responsibility for the technical integrity, quality, and completeness of work performed and deliverables associated with one or more of the 25 process areas defined by ISO/IEC15288 to include: Technical Process Area, Enterprise Process Area, and Agreement Process Area.- Will be expected to contribute to the development of sections of systems engineering documentation such as System Engineering plans, Initial Capability documents, Requirements specifications, and Interface Control Documents.
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53985
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems.  Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop or modify software to optimally map algorithms to a particular hardware architecture. - Have experience with container technologies, such as Docker. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53984
Work Location US-MD-Columbia
If you love high profile and challenging software systems engineering projects, Serco has a great opportunity for you!  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. You will be part of a team tasked with design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. Additional tasking includes design and development of new software as well as integration and modification of existing software to system components. You will be responsible for performing characterization and performance tuning of various software stacks throughout the system including managing the software and system test development, performance, and benchmarking for each HPC node type throughout the System of Systems. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories - Have experience using languages such as C, C++, Python, Java, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Have experience using collaboration and software development tools (ie. Atlassian). - Develop and execute test procedures for software components. - Have experience with software development using continuous integration practices. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Perform Unix shell scripting.  - Have experience developing software for HPC systems using parallel development languages/paradigms such as SHMEM, MPI, UPC, Chapel, or P-Threads. - Have experience developing software targeted to take advantage of a specific architecture's unique features, whether those features are in the processor, memory, network, storage, or other area of an HPC system. - Modify existing software to adapt to new hardware or to improve its performance.  - Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions. - Develop assemblers, compilers, simulators, drivers, board support packages, health & status monitoring packages, and other low-level software.  - Develop event driven, or data driven analytics. - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop or modify software to optimally map algorithms to a particular hardware architecture. - Have experience with container technologies, such as Docker. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Demonstrate experience improving software performance through analysis and optimization of software algorithms or by devising a novel software approach to take advantage of new or unique hardware features. - Recommend new technologies, techniques, and processes for complex software projects. - Serve as the technical lead of multiple software development teams. - Ensure quality control of all developed and modified software.- Delegate programming and testing responsibilities to one or more teams and monitor their performance.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53983
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. If you are accepted for this position, you will design, develop, test, deploy, document, maintain, and enhance complex and diverse software systems based upon documented requirements. These systems might include, but are not limited to, processing­ intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, business management information systems, and systems which incorporate data repositories, data transport services, and application and systems development and monitoring. In this role, you will:- Analyze user requirements to derive software design and performance requirements. - Debug existing software and correct defects. - Design and code new software or modify existing software to add new features. - Write or review software and system documentation. - Integrate existing software into new or modified systems or operating environments. - Develop simple data queries for existing or proposed databases or data repositories. - Software development using languages such as C, C++, Python, Ruby, Perl, JavaScript, etc. - Have experience with agile development processes. - Have experience with source code control systems, such as Git. - Serve as team lead at the level appropriate to the software development process being used on any particular project. - Design and development of relational and non-relational database applications. - Be familiar with the use of orchestration frameworks such as Spring and Kafka. - Familiarize queue management systems - Develop or implement algorithms to meet or exceed system performance and functional standards. - Develop and execute test procedures for software components. - Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas. - Modify existing software to adapt to new hardware or to improve its performance - Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions - Java development using the Eclipse IDE (Integrated Development Environment). - Have experience with the development of Java 2 Enterprise Edition (J2EE) applications - Have experience using collaboration and software development tools (ie. Atlassian). - Have experience with software development using continuous integration practices - Have experience with container technologies (ie. Docker). - Perform Unix shell scripting - Develop event driven or data driven analytics - Develop cloud-based solutions and technologies. - Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints. - Perform quality control on team products. - Recommend and implement suggestions for improving documentation and software development process standards. - Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project. - Confer with system engineers and hardware engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements, and interfaces. - Coordinate software installation on a system and monitor performance to ensure operational specifications are met. - Recommend new technologies and processes for complex software projects.- Serve as the technical lead of multiple software development teams. - Select the software development process in coordination with the customer and system engineering. - Ensure quality control of all developed and modified software. - Delegate programming and testing responsibilities to one or more teams and monitor their performance.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53982
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in defining and implementing schedule software (MS Project, Primavera, or specific program mandated software, etc.) management processes and procedures- Implement schedule version control processes, policies and procedures- Assist in maintaining and developing the environment for the overall Master Program/Project Schedule and or the integration of multiple project schedules into an overall Master Program Schedule- Maintain the schedule product build, staging, testing, deployment and integration- Define and implement schedule configuration management processes and procedures; such as creating product build scripts and procedures, and integrate those scripts with the schedule build process- Develop schedule version control processes, policies and procedures and ensures that they are followed on development or operational schedule development and implementation projects 
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53981
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in defining and implementing schedule software (MS Project, Primavera, or specific program mandated software, etc.) management processes and procedures- Implement schedule version control processes, policies and procedures- Assist in maintaining and developing the environment for the overall Master Program/Project Schedule and or the integration of multiple project schedules into an overall Master Program Schedule- Maintain the schedule product build, staging, testing, deployment and integration- Define and implement schedule configuration management processes and procedures; such as creating product build scripts and procedures, and integrate those scripts with the schedule build process- Develop schedule version control processes, policies and procedures and ensures that they are followed on development or operational schedule development and implementation projects- Facilitate weekly meetings- Provide recommendations to the program manager for allocation of management reserve to address resource/schedule constraints- Coordinate a cross-walk of milestones and interdependencies among projects and/or functional areas (engineering, manufacturing, test, quality control, etc.)
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53979
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist with the validation/completion of Unliquidated Obligations (ULOs)- Assist the Government Business Contract Management Offices with conducting End of the Year activities and the completion of the Actual data calls- Enter requisitions in the NSA’s financial management system that include all necessary information and documentation (PSC#, PAR, SPAT, BER#, Acq Sec# etc.)- In NSA’s financial management system, prepare non-complex Military Interdepartmental Purchase Requests (MIPR) and Economy Act Orders (EAO) and their associated requisitions.- Process incoming MIPRs and EAOs using standard BM&A process to ensure Agency acceptance.- Create and maintain spend plans in the Agency’s financial management system to document Government-specified requirements- Modify requisitions and associated documentation to comply with Contracting’s guidance to assist in the obligation of funds.- Assist Government Program Managers (GPMs) in tracking requirements through execution by tracking and monitoring requisitions through the approval and certification process and to the subsequent destination (either Contracting’s database or the receiving entity).- Pull financial reports/data from Agency systems such as FACTS, CMIS, EDSS, and CDW.- Utilize established NSA acquisition and financial management policies, procedures, regulations and tools.- Assist the Government in monitoring of proper financial code usages- Assist the Government in responding to internal and external financial data inquiries- Assist in monitoring expenses against budgets.- Assist the Government in coordination, entry, and finalization of basis of estimate data to include current year updates- Provide financial status reports to Government Program and Business Management Offices, recommending specific funding sources, identifying funding shortfalls, and identifying excess obligated funding in comparison to burn rates.- Prepare financial briefing materials for Government financial reviews- Assist the GPMs by providing data for estimating activities.- Assist in the creation of budget or financial planning for an organization, organizational unit, program, or expenditure/cost center to identify potential variances.- Coordinate and schedule financial reviews- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management.- Assist the Government Business Contract Management Offices with responses to internal and external requests for information.- Compile and report on programs and budgets; prepare presentations and other materials to support the NSA and DoD programming and budgeting processes, and basis of estimates.- Prepare program/project and budget information for Government submission to the Office of the Director, National Intelligence (ODNI), Office of the Secretary of Defense (OSD) and Congress.- Prepare tasking requests, point papers, briefing charts, spreadsheets, memos, and other documents within prescribed timelines for Government review.- Assist with the interpretation of requests for data and facts; acquire, analyze, and prepare presentations of program and budget data for use in program decision-making.- Assist in the development and maintenance of funding profiles for programs, projects, or contracts.- Assist Government with strategic business planning.- Analyze financial data and transactions for appropriate use. 
Category
Finance
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 53960
Work Location US-VA-Harrisonburg
Looking for a career where you can make a difference every day? Discover this great opportunity to be a part of a dynamic team as a Patent Classifier. Serco’s Intellectual Property (IP) Services Program performs patent related classification analysis for the United States Patent and Trademark Office (USPTO) and the European Patent Office (EPO), as well as performing similar analysis and patent search for law firms and inventors. This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. Successful candidates can make significant contributions to the patent industry while working in the growing economy and beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. Our subject matter areas include:- Chemical and Biomedical Sciences – Polymers/Catalysts/Pharmaceutical Compounds/Chemical Compounds/Analytical Chemistry/Coating Compositions/Microbiology & Molecular Biology/Surgery- Industrial Chemistry – Molding/Coating/Chemical Etching/Chemical Processes/Printing/Metallurgy/Separation (solids gases, liquids)/Stock Materials/Batteries/Fiber Treatment/Containers and Packaging- Civil Engineer and Transportation – Aeronautical, Marine & Land Vehicles/Construction (buildings, brides, roadways)/Vehicle Drive Trains/Weapon Systems/Engines/Earth Working/Furniture- Mechanical Engineering – Fasteners/Machine Elements/Measuring & Testing (electrical, optical, radiation)/Tools- Metal Machining/Fluid Handling/Heating & Refrigeration/Fluid systems- Communications – Networks/Optical Communications/Telecommunications (multiplexing, digital signal processing, etc.)- Computer Science – Databases/Cryptography/Software/Dynamic Storage/Data Processing/Security/Hardware/E-Commerce- Electronics and Semiconductors – Semiconductor Active Devices & Manufacture/Electrical Devices & Components/Power Systems & Control/Electronic CircuitryAs a Patent Classifier, you can expect to:- Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Have technical expertise in one or more of the following technologies: Engines, Aeronautical, marine and land vehicles, buildings, bridges, roadways, vehicle drive trains, weapons, earth working.- Have exceptional analytical skills and attention to detail.- Have strong reading comprehension skills and written communication skills.- Have the ability to use Microsoft Office Word and Excel, and work on a computer workstation 8 hours per day.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Apply knowledge of classification, search, and examination processes to provide analysis and prepare written reports for patent attorneys and others in the IP industry.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.
Category
Other
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Full Time Teleworking for this position
ID 53957
Work Location US-VA-Alexandria
Interior Communications / Navigation Systems Engineer Looking for a professional role where you can have influence every day?  In the role of the Interior Communications/Navigation Systems Engineer, you will be a part of a dynamic team supporting the Navy’s premier shipbuilding program located at Serco’s Washington, D.C. location. You will be expected to bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. In the role of the Internal Communication/Navigation Systems Engineer, you will:- Provide expertise, support, and analysis for Internal Communication (IC) and Navigation (NAV) Systems and Gigabit Ethernet Data Multiplex System (GEDMS) by assisting in the coordination of Combat Systems specific events and tests in support of Acceptance and Final Contract Trials and Post-Shakedown Availability planning activities.- Provide combat systems programmatic, engineering, and technical assistance; participate in Navigation IPT; Navigation Radar Reviews; and track land based, and underway test events and trials related to IC/NAV.- Compile and analyze reports related to shipboard inspections, certifications, assessments, and sea trials.- Coordinate and support the resolution of specific issues within the technical community and maintain direct interface with Participating Acquisition Resource Managers.- Be familiar with US Navy shipboard operations, particularly IC/NAV systems supporting underway operations.- Provide technical review, analysis, and oversight for proposed IC/NAV system changes such as ICPs, ECPs, and SHIPALTs to determine technical and programmatic impacts, and provide recommend course of actions on shipbuilding systems engineering issues.- Provide direct support researching, planning, budgeting, evaluating, coordinating, and executing test/trial activities for IC/NAV systems. - Interface with multiple stakeholders and cross functional teams to ensure necessary resources are available for implementing and sustaining ship IC/NAV systems. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 53752
Work Location US-CA-San Diego
Are you looking for an opportunity to contribute to the Navy’s surface ship readiness? At Serco, we are looking for the brightest most innovative candidates who are self-driven and have an ability to identify and properly articulate the material condition onboard U.S. Naval Ships.  We are looking for dedicated individuals to assess the material condition of U.S. Navy ship’s Engineering Department as part of The Board of Inspections and Survey (INSURV) Team. If you think you have what it takes to be a part of this dynamic team Serco has a great opportunity for you!  This position is contingent upon your ability to maintain your current DoD Secret level clearance. INSURV provides systems-focused material condition assessment support and crew evaluation to U.S. Navy ships located in East & West Coast CONUS and OCONUS fleet concentration areas. As an Engineering INSURV Inspection Assessor, you will play an integral role in the U.S. Navy’s readiness mission! Assessors will conduct material inspections for suitability of active Fleet units for further service, including shipboard systems, as well as equipment that may be installed in all U.S. Navy afloat assets, as an integral member of the Board of Inspection and Survey (INSURV) inspection team.  In this role, you will: - Provide primarily Main Propulsion (MP), Auxiliaries (AX), Electrical (EL), or Damage Control (DC) focused material assessment, to determine vessel fitness for further service.- Conduct environmental protection and NAVOSH oversight inspection of naval vessels, including equipment, program compliance, and training. - Assist in developing class equipment trends and commonalities across INSURV inspections and surveys and provide recommendations for improvements that can be implemented in acquisition and/or availability planning.- Prepare for inspection by reviewing the most current assigned INSURV inspection guide(s), the ships equipment configuration, Systems and Equipment technical manuals, Current Ships Maintenance Project (CSMP) and preventive maintenance system (PMS).- As a subject matter expert in technical specialty, provide written assessments of material condition, crew knowledge, and Engineering systems readiness, in support of INSURV inspections and surveys.- May work directly with customer or customer representatives, attend meetings and deploy for special projects. - Ability to manage, oversee, schedule, and assign tasks to one or more multiple jobs  Bring your talents, expertise, collaborative skills, and love of the Navy to make a positive impact in improving the combat readiness of ships and the safety of their crews.
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 53940
Work Location US-TX-San Antonio
Looking for a Senior Cyber Security Engineer opportunity at a place you can make a difference every day?  Discover this great opportunity in our San Antonio, TX location.  If you love high profile and challenging programing projects supporting the US Army - Serco has a great opportunity for you! This Senior Cyber Security Engineer will be on a dynamic team, helping to secure systems at our San Antonio, Texas location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our service members and their families. Serco supports the US Army as a prime for their IMCOM contract.  Our team monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized access. These systems are deployed world-wide and to allow our Service Members and their families access to services they use daily. You will be part of a small, high performance team that works closely with the customer to deliver quality systems.  David Falk [https://www.linkedin.com/in/david-falk-b293b018/] leads this team with over 20 years’ experience and is an Army veteran.  The team has been recognized by the Army and IMCOM for their outstanding contributions to the contract and program. We are looking for someone with flexibility and desire to engage as part of a small, high-performance team.  Monitor, evaluate, and maintain systems and procedures to protect the data systems and databases from unauthorized users. Identify potential threats and respond to reported security violations. Determine causes of security breaches and research, recommend, and implement changes to procedures to protect data from future violations. Assist in educating users on security procedures. Degree must be in Computer Science or related field. In this role, you will:- Lead and manage efforts to obtain Department of Defense (DoD) IT system Authority to Operate for various unclassified systems.- Recommend best practice procedures and documentation methods in support of the Risk Management Framework (RMF) process.- Work as a member of a team for collaborative efforts amongst internal employees, customer personnel and third-party contractor personnel in Information Assurance tasks.- Compile and enter data and security artifacts in support of the development/maintenance of System Security Plans and Risk Management Framework accreditation packages for IT systems within eMASS.- Monitor, evaluate, and maintain systems and procedures to protect the data systems and information from unauthorized users.- Identify potential threats and respond to reported security violations.- Determine causes of potential security breaches and research, recommend, and implement changes to procedures to protect data from future violations.- Exercise vigilance in emerging threats while assessing necessary actions through IAVM’s- Assist in educating users on security practices, procedures, threat awareness and best practices.- Informs and provides reports to government customer regarding program information assurance issues.- Coordinates with government personnel and others to gain approvals and achieve Authority to Operate. Develops and manages appropriate Plan of Actions and Milestones (POA&M).Manages ongoing security operations to include ensuring compliance with system patches, updates, and Security Technical Implementation Guide (STIG) actions.- Potentially engage in surge efforts involving other engineering and administrative activities within the project team to meet deadlines.- Identify potential threats and respond to reported security violations.- Reports to a Program or Project Manager 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-TX-San Antonio
Telework
No - Teleworking not available for this position
ID 53920
Work Location US-IL-Scott AFB
 Looking for a Journeyman Help Desk Specialist opportunity at a place you can make a difference every day?  Discover this great opportunity in our Scott AFB, IL location.  Bring your expertise and collaborative skills to make an impact towards our military defense by discovering your new role supporting this critical mission. Serco is seeking a Journeyman Help Desk Specialist to join our team supporting the Defense Information Systems Agency (DISA) on the Global Information Grid Services Management-Operations (GSM-O) II contract.  The Journeyman Help Desk Specialist will assist Department of Defense (DoD) Information Network (DODIN)/Defense Information Systems Network (DISN) customers across the globe. In this role, you will: - Perform shift work in a 24x7x365 Global Operations Center (GOC).- Respond to and diagnoses problems through discussion with end-users.- Ensures a timely process through which problems are controlled.- Identify, research, isolate, and resolve technical problems through discussions with users.- Provide service Level 1 and Level 2 assistance working with three levels of Subject Matter Experts (SME)s / advanced SME teams.- Assist global enterprise data analytic team customers with Open Systems Interconnection (OSI) model layer database Configuration Management (CM) engineering.- Perform triage troubleshooting with Amazon Web Services (AWS) and numerous enterprise network tool enclaves.- Evaluate analytical and systematical problems of workflows, organization, and planning and assists higher-level Help Desk Specialists to develop appropriate corrective action.- Under the supervision of a higher-level Help Desk Specialist coordinate closely with programmers to ensure proper implementation of program and system specifications.- Develop, in conjunction with functional users, system alternative solutions.- Support other contract functional areas as required. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-IL-Scott AFB
Telework
No - Teleworking not available for this position

New to Serco?